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How to Program the Schluter®-DITRA-HEAT-E-WiFi Thermostat

Schluter-Systems North America / Amérique du Nord

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#schluterthermostat #schlutersystems #schlutershowersystems
The Schluter®-DITRA-HEAT-E-WiFi thermostat makes it easier than ever to control, monitor or program your DITRA-HEAT floor-warming system anytime from anywhere-from your tablet, smart phone, or computer. This video, we will walk you through how to set-up your thermostat, connecting the device to WiFi and setting up and using your online account to control the thermostat remotely.
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Опубликовано:

23 авг 2024

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Комментарии : 30

@mattfishler7827 2 года назад

Just got ours connected today! Very easy setup, but lacks a lot of information in the manuals like how to turn the system off entirely without flipping the breaker (hold side button for 2-3 seconds). The app is very archaic, and the thermostat itself is very basic. One feature I’d like to see is leaving the screen full brightness at ALL TIMES. Our thermostat faces a window and unless the backlight is on, you can’t tell it’s on at all.

@schlutersystems1 2 года назад

Thanks for the feedback, Matt. We will be sure to pass this along to our product management team!

@kmln55 2 года назад

Thank you Matt!!! Thank you SO MUCH!!! I have been trying to figure out how to turn this thing off for weeks!!!! You are a God send! Thank you!!!

@kmln55 2 года назад

Thanks to Matt I was able to turn off our floor but now I am unable to get the floor to heat up again. It is turned on. We do not have the WiFi model, we have Ditra-Heat-E-HK model and I cannot find an online manual for this model. I need some help.

@schlutersystems1 2 года назад

Hi Kristine, I think the most efficient thing to do in this situation (to figure out which model you have, this seems to be missing a few letters like -R, or -RT... the HK represents the heating cables) would be to call our Product Support team on 800-472-4588 (US) or 800-667-8746 (CA). They would be happy to walk you through the steps.🍊

@DeniseDuke-dc8yx Год назад

When I turn on the thermostat it shows me the adjustment options. As soon as I select anything the options disappear and there are 3 orange dots on the screen. How don I correct this?

@schlutersystems1 Год назад

Hi Denise, can you give our Product Support team to troubleshoot with you? They can help you out with that! US: 800-472-4588 Canada: 800-667-8746

@olli_k Год назад

I have a question about the internal GFI breaker on the Ditra thermostat. When you press the test button on the top, what message is supposed to be displayed? I have one that is displaying "Ground Fault Error...if this problem persists contact your installer." Is this the normal message that is displayed when you press the test button?

@schlutersystems1 Год назад

Hi there, can you give our Product Support team a call to discuss your situation in a bit more detail? They will be able to advise from there. 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!

@user-zc9co4pm4q Год назад

Can you please move the location of the save button on for the mobile app for iPad/iphone. It is in the same vicinity as the "Close this app" button, which happens 9 out of 10 times.

@schlutersystems1 Год назад

Hi Chris! Thank you for the feedback, we will pass along the information to the right department!

@Puda 10 месяцев назад

Is there a way to turn off the thermostat completely at times? Like for example I only want it to warm up at 7 am and then be turned off until 9PM. Is that possible?

@schlutersystems1 10 месяцев назад

Hi there! Yes, you can! With any of our programmable thermostats, you can schedule your own settings to fit your convenience! You can always contact our customer service team if you need help programming your thermostat! You can reach them at: 800-472-4588 (US) or 800-667-8746 (CA).

@bradvandenheuvel3455 Год назад

My thermostat always seems to keep the floor temperature about 2 degrees Celsius below what we set it at. Also it doesn't seem to ever let the floor go above 28 degrees Celsius - even though it appears to have the heat continuously running.

@schlutersystems1 Год назад

Hi Brad, Mind giving our Customer Support team a call? We have Ditra-Heat specialists who will be happy to help you troubleshoot this. 🍊 CA 800-667-8746 US 800-472-4588

@deborahcrosby4524 Год назад

HELP, I guess I must have an older model, mine says 2015 on the underside and no button on top.

@schlutersystems1 Год назад

Hi Deborah, if you need any product support, please give our Support team a call, they will be happy to assist. 800-472-4588 (US) 800-667-8746 (Canada)

@polixenes100 2 года назад

I can't tell from the manual or this video how to have it turn off during the day and turn on again at morning and evening.

@schlutersystems1 2 года назад

Hi Phil! You will need to set up a programmed schedule for morning & evening. Our product support team will be able to assist you with this. You can contact them at 1-800-472-4588 (USA) or 1-800-667-8746 (CAN). Thanks and have a great day!

@markush.5669 5 лет назад

Wenn man sich auf einmal nicht mehr in der App einloggen kann? Welche Lösung gibt es hier? Passwort zurücksetzen gibt es ja nicht!

@schlutersystems1 5 лет назад

Hello Markus, this video is for our North American thermostat.... if you would like support for the NA version, please call us at 888-472-4588 and we will be happy to see how we can help. If you have the German version of the thermostat, their support team will be able to help you out. Hope this helps!

@buffordevans6942 2 года назад

My customers system keeps going to 61• and will not change

@schlutersystems1 2 года назад

Hi there, can you give our Product Support team a call so they can ask you a few questions and troubleshoot with you, they will be able to advise from there. 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!

@marysanborn6775 Год назад

How to get a handbook ?

@schlutersystems1 Год назад

Hi there! Please check out the link below! Let us know if you need anything else! sccpublic.s3-external-1.amazonaws.com/sys-master/images/hfb/h73/9129265397790/Ditra-Heat-E-WiFi%20Quick%20Start%20User%20Guide.pdf

@anujmaheshwari5011 5 лет назад

Does this integrate with amazon Alexa?

@schlutersystems1 5 лет назад

Hi Anuj, no, it doesn't unfortunately.

@gavinburgess1496 2 года назад

How do you turn it off?????????????????????????????????? where is the on / off button????

@schlutersystems1 2 года назад

Hi Gavin, hold the button on the bottom right hand side for 2-3 seconds. That will power the unit off but the breaker would still be on. Hold the same button down for 2-3 more seconds to power the unit back on. You could also adjust the manual target temperature to 50 (or a lower temperature that would never have a reason to kick on) and then select "Permanently" for the time frame. When you want to resume operating as normal, you would just click "Return to Schedule". You can also turn the breaker off, if you do not want any power going to the unit at all. Hope this helps. Please feel free to call our Customer Service team for further assistance: 800-472-4588 (US) 800-667-8746 (Canada) Thanks~

@olivias.8353 2 года назад

@@schlutersystems1 Hi! So would that be good for Summer months? Holding the right hand side button for 2 to 3 seconds to prevent the heat from even turning on?