How to restart your iPhone or iPad if it’s frozen on the Apple logo | Apple Support

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Learn what to do if your device is frozen on the Apple logo, doesn't respond when you touch it, or becomes stuck when you turn it on.
Topics covered:
0:00 - Intro
0:23 - Force restart iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus
0:47 - Force restart iPad without a Home button
1:07 - Force restart iPad with a Home button
1:20 - If your iPhone is still frozen, enter recovery mode on your iPhone and restore it with a computer
2:07 - Enter recovery mode for iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus
2:32 - Enter recovery mode for iPad without a Home button
2:56 - Enter recovery mode for iPad with a Home button
3:11 - Restore your iPhone on a computer
To learn more about this topic, visit the following articles:
If your iPhone won't turn on or is frozen: apple.co/2UImMAz
If your iPad won't turn on or is frozen: apple.co/48OZZpC
Apple logo with progress bar after updating or restoring iPhone, or iPad: apple.co/3RRpsI8
Download and use iTunes for Windows 10: apple.co/3RX5EmD
Additional Resources:
Get support for iPhone: apple.co/iPhone
To subscribe to this channel: / applesupport
To download the Apple Support app: apple.co/2hFtzIv
Apple Support on Twitter: / applesupport
To check coverage directly on your device: coverage.apple.com/ac4N1XV

Опубликовано:

17 июн 2024

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Комментарии : 68

@maxslotover7056 5 месяцев назад

Anyone else just watch all of these even though you know it all already?

@toastydoritos3953 4 месяца назад

Meeee ❤

@seank4604 Месяц назад

In all my years of self-repair, this is the first video from a manufacturer that actually worked!

@circuit_official 4 месяца назад

imagine needing to watch this video but the frozen iPhone is the only device you have

@FerrariFetish 2 месяца назад

That was my situation😂😂😂

@M4NA5 5 месяцев назад

As a kid, I used to spend hours with my iPod touch connected to iTunes on a windows pc in recovery mode after a “failed experiment” lol.

@somerandomnigga 4 месяца назад

omfg i remember trying so bad to enable the battery percentage on my ipod touch

@chrideefer 4 месяца назад

I thought I was the only person who did this

@indieisthegreatest7457 4 месяца назад

What was the failed experiment

@Luna_moona457 4 месяца назад

@@indieisthegreatest7457probably itunes

@isaackingvideos 4 месяца назад

Probably a jailbreak fail

@mo_ovo1278 5 месяцев назад

And finally a video explanation for our not so much tech savvy ppl!

@hattag3399 4 месяца назад

Or make a phone where you can quickly disconnect the battery and maybe wait 10 seconds and maybe put it back like how android used to do it in the old days

@Bryson-McCall 4 месяца назад

Thanks apple for the best support

@JohnpaulOhaneri 5 месяцев назад

Thank you for the help Apple 🍎!

@Husnain13607 5 месяцев назад

Thank you

@RonaldBrown59 5 месяцев назад

Great information, thanks for sharing.

@Summer.sisters 5 месяцев назад

Thank you this helped my sister a lot

@user-mn1iv4ur7n Месяц назад

Thank u this helped me a lot

@user-jd7zl9nm8y 5 месяцев назад

This Video ist very helpful 😊

@mogus6762 5 месяцев назад

holy that helped me thx

@danilodanilov-vh7wp 28 дней назад

Press buttons until appl logo appear? It is always appears and never disappears ! That the poin of you instructions! Useless

@zeesweetz5040 20 дней назад

Thank you sooooo much

@cjPartyofTwo Месяц назад

Might help to include the version numbers along with the iOS names so we don't have another thing to look up when we're already stressed and without our beloved phones.

@norbertmayer7005 4 месяца назад

Configurator 2 ftw

@Sword1500 5 месяцев назад

This helps me bc it was frozen lol thx apple 👍

@stxrrsx 5 месяцев назад

APPLE SUPPORT I LOVE. YOU

@danielwortley2241 4 месяца назад

That IPhone 15 pro Advert you guys made is really cool

@emaDShezr 5 месяцев назад

Worst customer service in apple i changed my device to Galaxy And i feel free now

@Srihari-yt 5 месяцев назад

Data will be erased?

@Ava_Cado467 Месяц назад

What do you do if your iPad with touch button still is on the home button??

@user-uq2eg8gy8w 24 дня назад

What iPhone 7/7 Plus or earlier

@interstellarsnow 5 месяцев назад

Would have been good to see this the other night, as my old iPad froze. Luckily, today my new iPad Air 5 arrived so i shouldn’t have to deal with freezing anymore.

@_Anakin_Skywalker 4 месяца назад

same

@mashedthempotatoes Месяц назад

Damn, I can't believe I have to watch this video right now. I just woke up and I'm in a bit of a rush, but my iPhone has decided to malfunction after an auto-update overnight. Unfortunately, I haven't been keeping track of daily backups either.

@a1x_vs 5 месяцев назад

I LUH U APPLE

@Alex_Official4493 5 месяцев назад

Anyone Else watching without owning an apple product?

@cawsomeaolin Месяц назад

i have mac catalina but when i connect my ipad to it it doesn’t appear on finder

@ikennaemencheta6301 Месяц назад

the volume up and down quick release and power button till apple logo is not working on my 12 pro max. pls help

@moondriplets 2 месяца назад

The screen went black and the Apple logo appeared again but how long should the Apple stay on the screen for again? It's been a little while and it appears to still be on the Apple logo

@ayush6389 5 месяцев назад

My iPhone 14 Pro Max’s battery is draining faster after ios 17 Please make a video on how can I turn back to ios 16

@MissDiscerningHeart 5 месяцев назад

What if you don't own a computer?

@theofficialkytp 5 месяцев назад

How do I do it if my Vol down button isn’t working

@applesupport 5 месяцев назад

Thanks for your question! See apple.co/47DcljE for what to do if a button or switch isn't working. If you have further questions, please reach out to us using apple.co/GetSupport.

@isaackingvideos 4 месяца назад

If force restart fails you can restore through itunes

@KamdenJ-fx2zi 5 месяцев назад

What about a iPhone 15 pro what to do?

@Tabbyslimeking-bv3ce 4 месяца назад

same thing.

@ishitasworldofmusic3482 4 месяца назад

It showed iPhone 10 or later so same thing

@JosephAntigua2016 2 месяца назад

This what happened to my cousins iPhone 11

@mariohainesek828 4 месяца назад

Give us Game mod on iPhones 15 pro and pro max like on Mac,gameplay is bad and too much lags!😪

@gomesiyron 5 месяцев назад

What about iphone se 1

@applesupport 5 месяцев назад

Thanks for your question! See apple.co/48Gk1CU for restart options for different models of iPhone. If you have further questions, please reach out to us using apple.co/GetSupport.

@hangvuthi8599 4 месяца назад

I don’t know how to do stole protection

@applesupport 4 месяца назад

Thanks for your question! See apple.co/4b0gnVY for more information on Stolen Device Protection. If you have further questions, please reach out to us using apple.co/GetSupport.

@caominh6698 Месяц назад

help how can i shut down my ipad!!!

@MagdalenaBorucka-em3ng 3 месяца назад

My ipad is since yesterday frozen and i have already multiple times restarted it and it still does not work and i can't do the computer thing becouse i don't have one, idk what to do.

@applesupport 3 месяца назад

Hey there. Find our resource on some things you can try and check if your iPad is not responding how you'd expect: apple.co/3PcLuo2 If you still need support after looking that over, connect with us here: apple.co/GetSupport

@ginnig9848 2 месяца назад

The update download is taking 20 mins, and when the ipad disconnects after 15mins, the entire download is lost. What do I do? Stuck in a cycle right now.

@applesupport 2 месяца назад

Thanks for reaching out! See apple.co/43GlVSt for what to do if your iPad won’t turn on or is frozen. If you have further questions, please use apple.co/GetSupport for assistance.

@Cere7410 Месяц назад

I really hope y'all read comments to understand this was no help at all

@SadiaAfrin-sl7nm 2 месяца назад

My ipad is crashing apps, sometimes the ipad restarts automatically after clicking any app even settings. Please tell me what to do. P L E A S E

@applesupport 2 месяца назад

Thanks for reaching out! See apple.co/3TXI4Ip for what to do if your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly. If you have further questions, please use apple.co/GetSupport for assistance.

@JasmineOpaleye 2 месяца назад

I tried this for my iPhone 12pro but still didn't come up- I just do not want to lose all my daughters pictures.

@applesupport 2 месяца назад

Thanks for reaching out! See apple.co/4929Wja for more information on backing up to a computer. If you have further questions, please use apple.co/GetSupport for assistance.

@MagicRoosterBluesBand 17 дней назад

A $1200 phone that loses all its data because of an update. Sad.

@Jayyy95 Месяц назад

All i wanted to do was transfer my photo and apple decided to give me this problem. Sure, the solution is to restore and erase all data on my phone if software update doesnt work. Dumb product. Stupid