How to restore your iPhone if you forgot your passcode | Apple Support

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If you're unable to unlock your iPhone, even after troubleshooting, here's how to erase your device and restore it to factory settings.
Topics covered:
0:00 - Intro
0:55 - Reset your iPhone wirelessly using iOS 17
2:12 - Reset your iPhone wirelessly using iOS 16 or earlier
3:15 - Reset your iPhone using a computer
To learn more about this topic, visit the following articles:
If you forgot your iPhone passcode: apple.co/3cWEFUY
If you can’t update or restore your iPhone: apple.co/47NJKbf
If your iPhone won’t turn on or is frozen: apple.co/2UImMAz
Additional Resources:
Get support for iPhone: apple.co/iPhone
To subscribe to this channel: / applesupport
To download the Apple Support app: apple.co/2hFtzIv
Apple Support on Twitter: / applesupport
To check coverage directly on your device: coverage.apple.com/ac4N1XV

Опубликовано:

7 июн 2024

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Комментарии : 165

@BreakTime10101 4 месяца назад

Why not just offer a way to unlock the phone with your Apple ID and password, instead of erasing everything?

@xash06 4 месяца назад

Ikr LMAO

@nate5297 4 месяца назад

LOL this is just fantastic... now I lose all my photos and data of my family because this company refuses to make another way to save your data

@metazach 4 месяца назад

to ensure the utmost security, so not even the FBI can get into an iPhone

@whiskeytangofoxtrot9632 3 месяца назад

@@metazachyet someone like me with a very basic knowledge of this shit can get into one? not to mention on a computer from 2005… it’s hard not impossible. besides the FBIs already in your phone and they been there

@MaxKito2 4 месяца назад

Apple I have a question! When we forget the passcode, wouldn’t it be much easier to just enter the following when asked by the system: Apple ID, Apple email, personal, email, personal phone number, or similar that’s already attached to each user’s account, instead of restarting and going through all these other things you mentioned? And you also have other means of authentication like fingerprint and Face ID within each iPhone, so why not use these as well? I mean is just a thought. Thanks 😊

@leemagaming696 4 месяца назад

If someone forced u to have ur face or thumb scanned they could just get in that way thats why n passwords can be leaked so i guess its more secure for ur data and private information like for example if someone had photos or vids where they are nude u wouldnt want someone to leak them because ur login details got leaked

@joseloera14162 4 месяца назад

THX NOW I CAN HAVE THIS WHEN I NEED IT

@RonaldBrown59 4 месяца назад

This is good information to know. Thanks for sharing.

@TechlikeLeon 4 месяца назад

Nice and helpful video guys. Keep it up

@llfindings 4 месяца назад

Worked well, Thank You

@xynabzander4993 18 дней назад

does this method require the pc to hve tha apple id logged in already?

@milaadahmadi 4 месяца назад

I do love u guys ❤

@iamhanakosbrother2910 4 месяца назад

Thank you

@dragnoft619 Месяц назад

once everything was done it still gives me the 'iphone not available' message

@TJS2009 14 дней назад

I have a question for Apple. Somehow I managed to change a setting that required a password to use my face ID. For whatever reason the password it was now making me use was not the password that I have used since I bought my iphone. So I followed the steps to wirelessly reset my iphone using the ios 16 and earlier method. I know my apple id and apple id password but when I try to transfer my data back to the same phone it asks for the old password again. I was wondering if I am missing something or if there genuinely is no way for me to recover my data.

@mani0004 4 месяца назад

Nice.

@BellaMcIntosh-sk3ux Месяц назад

Hi apple, I am a little confused. When I plug my iPhone in and get on iTunes it does not do anything I am using my MacBook that is not signed into my Apple ID. I don't know if this is because I am not signed in. But I am also not signed into iTunes what do I do?

@iamhanakosbrother2910 4 месяца назад

Nice

@madilarsen6354 3 месяца назад

Question please !! I have a iPhone 13 with a broken button ( specifically the power button on the right ) how do I go about recovering and resetting my phone without being able to use that button ??

@applesupport 3 месяца назад

Thanks for reaching out! See apple.co/4cej72T for more information on iPhone repair. If you have further questions, please use apple.co/GetSupport for assistance.

@AWA_project 14 дней назад

thank you very much ,,

@mari23ification 2 месяца назад

Thank you so so much for sharing this. I was able to unlock my old phone with no problems. I wish I saw this video couple of months ago that would have saved me from buying a new phone. Anyway, I am glad to have 2 phones, I will just give the old one to my son 😊

@ikxvyaz 2 месяца назад

Did your phone completely reset? As in none of the photos, apps, etc. NOT stay? I forgot my password, and I have lots of memories and important apps I need for school and personal use. Please let know, thank you!

@nettiegurl Месяц назад

Don't seem to see same walk-thru for iphone xr's

@RealLima2 2 месяца назад

How come when I try to connect it to my windows it only charges instead of connecting

@user-cm7ud7bm2z 19 дней назад

hello, apple. i had forgotten my really old iphone 7 6-digit passcode, i saw some tutorials to solve, but it not works

@adoptedassassin5044 20 дней назад

Hey all, I have an iphone5 with old pictures i want on it. for some reason i forgot the password. What's the best course of action on getting those pictures off?

@onepiecefan361 Месяц назад

I have a iPhone 11 with IOS 17 But I tried to get the forgot password button but it didn’t show up can someone help me plz

@user-uq2eg8gy8w 14 дней назад

Why I want to turn on iPhone X or later, iPhone SE gen 2 or later and iPhone 8/8 Plus when I don't want restore, if go to recovery mode screen, how to turn on these iPhone to Apple screen?

@hedihaji 2 месяца назад

Thanks, it’s perfectly working ❤️❤️👏🏻👏🏻👏🏻👍🏻👍🏻

@julianhardine3086 16 дней назад

How long does it take to sign out of apple ID to erase the iphone because it takes forever and the ringer just goes round and round. Please help

@Freebirddaddy Месяц назад

What if there is no forgot password or erase iPhone? 🤔

@FlintnChirt Месяц назад

Same

@Tugboat-R-Us 11 дней назад

I have an iPhone 14 that’s on ios 17 and the password reset option didn’t show on the bottom right. Ridiculous

@Florrr402 3 месяца назад

hello apple-! I Want to ask something, If we reset our Iphone , and The data is still in there Or No? Sorry i'm bad at english

@applesupport 3 месяца назад

When you Reset All Settings on your iPhone no data or media are deleted. Learn more about returning your iPhone settings to their defaults here: apple.co/3SJsMoV For additional help with resetting your iPhone, reach out to our team at apple.co/GetSupport

@IonIsaia-hy9bn Месяц назад

Apple l forget mai password and ID what do l need tu do 🙁

@pravakartimsina570 2 месяца назад

It help me out to restore old generation which is seven

@priyankarprabhakaran Месяц назад

In my case i forgot my passcode and apple ID password. I had to reset my apple ID and reset iphone with erase and then it asks me for previous passcode to restore my backup. It's my WTF moment of needing old pascode to restore my backup when i forgot my passcode first place. HELP !!!!!

@user-ml5pm7ty6o Месяц назад

I have iphone x but it does not show “erase iPhone” what should i do?

@SivanYahav 3 дня назад

i cant connect my phone to the internet becouse its locked, will it still work?

@kartikparihar1231 4 месяца назад

i have reset my iphone according to your instructions and it is done but it still asks for previous apple id and password to continue

@Nash-fd2kz 3 месяца назад

Mine said 3 hours

@IJustWantAMocha Месяц назад

How do you make forgot password appear?

@Atheerstitch 27 дней назад

Did you know?

@braydengriff890 Месяц назад

I just bought an iPhone 5 for 20 dollars I don't use it but it's locked out forever and idk the apple ID password so idk

@AhmedIrfan-kp9rr 2 месяца назад

Hi I need help. When I open Siri sound doesn’t come can u help?

@applesupport 2 месяца назад

Hey there. Find more on using Siri here: apple.co/493gM7U Still have questions? Connect with us here: apple.co/GetSupport

@cherylgraham6481 4 месяца назад

The video says to plug the iPhone into the computer, yet at 4:28 the screen shows a diagram that appears to instruct the user to plug the phone into the computer. Which do you do first?

@applesupport 4 месяца назад

Thanks for your question! See apple.co/40nmmPV for what to do if you forgot your iPhone passcode. If you have further questions, please reach out to us using apple.co/GetSupport.

@moustafachenine794 2 месяца назад

hi, i forgot account icloud and password , how to open my iphone (xs) ??

@applesupport 2 месяца назад

Hey there. Find more info on what you can do if you've forgotten the Apple ID associated with the iPhone here: apple.co/3GDFpwo If you still need support after looking that over, connect with us here: apple.co/GetSupport

@angelafox9743 2 месяца назад

I didn’t think it was easier as making pie

@kartikparihar1231 4 месяца назад

please help ASAP!

@applesupport 4 месяца назад

Hey there. It sounds like you may be running into Activation Lock on that device. Find more on that here: apple.co/480DZY2 If you look that over and still need support or have futher questions, connect with us here: apple.co/GetSupport

@Egan0 3 месяца назад

Hey, I have a quick question, my sister recently died and my family is trying to get into her phone to see if she wrote anything at all, and we don't know the password to it and we don't want to reset it. Is there anyway at all for y'all to get the password from recently submitted passwords?

@applesupport 3 месяца назад

Thanks for reaching out. You can find more info on options for requesting access to a deceased family member's Apple account here: apple.co/49u4kPC If you need further assistance after looking that over, connect with us further here: apple.co/GetSupport

@emanali612 29 дней назад

Forgot passcode? Or erase iphone is not showing in my phone how can i solve it?

@msv7420 Месяц назад

Ok if we forgot the password how can we enter the password? 🤦🏾‍♀️ I don't know the password

@meforsy2820 3 месяца назад

If it's an old phone and without a SIM card. It may not be restored at the last second. I finally made it by plug in a SIM card into the Phone again.

@Gogoasa7 3 месяца назад

my itunes dont work when i put cable on phone dont work idk why

@applesupport 3 месяца назад

Thanks for reaching out! See apple.co/3QZxLB0 for what to do if your computer doesn’t recognize your iPhone. If you have further questions, please use apple.co/GetSupport for assistance.

@user-xm2oj9kg9u 4 месяца назад

Hello, have a good time. My phone's memory was full and I couldn't switch to iOS 17, then some apps stopped working. And I turned the phone off and on several times. and the pictures on the phone disappeared. then I deleted some programs and downloaded the new version to the phone. now the photos take up 221 GB. But I can't see my photos or videos in Photos. Can someone help me??

@applesupport 4 месяца назад

Thanks for your question! See apple.co/3u9it5r if you need more space for an update on your iPhone. If you have further questions, please reach out to us using apple.co/GetSupport.

@mrlynx13 2 месяца назад

I can’t see the forgot password option here . What will i do now ?

@applesupport 2 месяца назад

Hey there. Find more about your options if you've got an iPhone with a forgotten passcode here: apple.co/3xcys3M Still have questions or need further support? Connect with us here: apple.co/GetSupport

@fullracherlemon4448 Месяц назад

APPLE PLEASE ANSWER There is no erase option on my phone now what can i do without using mac....? Please answer

@aleajohnson5599 25 дней назад

You have to have a computer

@user-pg8so9cw7h 2 месяца назад

My mom fix his iPhone 14 Pro not doing the steps here’s how he did it first my sister disabled her phone then she waited for two minutes and it was fixed

@user-gi7pc1xn9t 4 месяца назад

Good day! After the update and synchronization, the photos disappeared from the phone and icloud apple 15 pro max. Apple support does not solve the problem. Apple help solve the problem!

@applesupport 4 месяца назад

Thanks for your question! See apple.co/3UBZb3B if you're missing photos or videos in the Photos app. If you have further questions, please reach out to us using apple.co/GetSupport.

@charlottevlecken5646 2 месяца назад

I did a manual reset (lock screen button + volume down button) and i connected it in restore mode to my pc , while having the apple devices app on my pc and connected the phone to my cable , then it gave couldnt restore data error. It asked my passcode asked to verify passcode but then it says iphone unavailable wait 1 hour. I tried doing the same thing again , but it doesnt work , there is no button anymore that says forgot password or erase , only iphone unavailable , then password , verify and it gives iphone unavailable again

@applesupport 2 месяца назад

Hey there. Find our resource that goes over the process for what to do if you've forgotten your iPhone passcode here: apple.co/3v5i7wP If you look that over and still have questions, connect with us here: apple.co/GetSupport

@bigepicfrog7415 2 месяца назад

Hey Apple when I tried resetting my phone since I forgot the passcode (has no sim) it showed me the phone unavailable while it was in the process

@leena1438 Месяц назад

I’m from Ghana. my Apple ID is not active and my Apple is disabled from Apple Store and iTunes. What should I do? I’m unable to contact you people.

@YBSjd 2 месяца назад

idk if i have a icloud backup so im not bouta do this

@applesupport 2 месяца назад

Thanks for reaching out! See apple.co/4929Wja for how to find the right backup for you. If you have further questions, please use apple.co/GetSupport for assistance.

@BlobusGD Месяц назад

My hardisk if full and i have to update to restore my iphone

@teakylox 3 месяца назад

I got one time disabled but I knew the passcode what is going on with my iPad

@applesupport 3 месяца назад

Hey there. Find more information on when and why you might see that message here: apple.co/3QpHOjR If you still have questions after looking that over, connect with us here: apple.co/GetSupport

@ialeg3710 Месяц назад

How am I supposed to do this if restarting recovery mode resets the download

@nyinaing1612 Месяц назад

I downloaded and I don’t know should I unplug and plug to enter recovery mode

@jcsalaza69 Месяц назад

Thank you but it is a little involving, too much steps, but it worked!

@ulfathaque4071 3 месяца назад

Mine is stuck on the second downloading phase! Please help

@applesupport 3 месяца назад

Thanks for reaching out! See apple.co/3TkckNU if you can’t restore your iPhone. If you have further questions, please use apple.co/GetSupport for assistance.

@huntersl6512 4 месяца назад

Hey apple. So I’m moving to a new iphone. I backed up my old iPhone to the computer. I just want to know, will the WhatsApp chats restore to my new iphone?

@applesupport 4 месяца назад

Hey there. Find more on what's included in a backup here: apple.co/3tAGIst If you still have questions after looking that over, connect with us here: apple.co/GetSupport

@johnsky8635 Месяц назад

What if i forgot the iphone ID..

@Archivist9 Месяц назад

forgot passcode not showing

@shuhaibomar6902 4 месяца назад

After installing new update ios 17.3 my device cant unlock. After a while I trying my phone to unlock using my passcode I can’t done. So I restore my phone and also I lost my data😢 I am not forgets my passcode but the phone not recognise it

@josemariatitopendola1511 4 месяца назад

did you manage?

@harindersingh4812 3 месяца назад

I have faced same issue . Do you resolve plz reply

@Honeyy_B3 3 месяца назад

What happens if it still asks for the password after the update is completed and the restart is completed

@applesupport 3 месяца назад

Hey there. It sounds like you may be running into Activation Lock and not a passcode. Find more on that here: apple.co/480DZY2 If that's not the case or you need further support, connect with us here: apple.co/GetSupport

@darkpool906 2 дня назад

Why does it ask for the old passcode? It didn't erase it

@Lococrazy300 Месяц назад

What about a Chromebook

@saltyaf4398 19 дней назад

Apple what's is your phone is not connected to WIFI ? And the forgot password option is not there ? It's telling me to wait one hour to try attempt the passcode again ? And also I didn't forget the passcode the phone is the one that forgot my passcode .

@AerithWZ 12 дней назад

Bro why am I having the same issue

@PlayerTwo-wt7dq 4 дня назад

Thats the problem i don't have my apple id i fogot i

@Ilyana.pavlouu 4 месяца назад

APPLE PLEASE ANSWER THIS. my iPad isn’t working because when I say hey siri it doesn’t connect and when I call someone they can’t hear me unless I put headphones in. Also I can’t record voice memos or anything. So basically my iPad can’t hear me. PLEASE HELP

@applesupport 4 месяца назад

Thanks for your question! See apple.co/3HDOjdK for what to do the microphones on your iPad aren't working. If you have further questions, please reach out to us using apple.co/GetSupport.

@acidrain9924 3 месяца назад

I dont see the forgot passcode option, iphone 11 pro ios 17

@applesupport 3 месяца назад

Hey there. Find more on what you can do if you've forgotten your passcode to iPhone here: apple.co/3v5i7wP If you still have questions after looking that over, connect with us here: apple.co/GetSupport

@904SE 11 дней назад

@theindividualizt Месяц назад

What is IOS?

@giannisxalasofournakis 2 месяца назад

mine doesnt have that there help me please

@applesupport 2 месяца назад

A Mac or PC can be used to reset your iPhone. Learn how to use recovery mode to reset your iPhone here: apple.co/3Tzquco If you can't complete any of these steps, if you're still prompted for a passcode, or if you need any other assistance, connect with us at apple.co/GetSupport

@katekitcher9932 2 месяца назад

I cant open my iphone because have i forgot my id and password

@varsamoglou 2 месяца назад

bro i dont have a mac pls help i got a laptop and for a reason my phone has a pass that i made a password i found it my electronics pls help me i got only i tunes and i cant understand

@applesupport 2 месяца назад

Hey there. Find more about your options if you've got an iPhone locked with a passcode you don't recall here: apple.co/3v5i7wP Still have questions or need further support? Connect with us here: apple.co/GetSupport

@emanshah-mf8fu 2 месяца назад

how we remove paascode with the help of imei id or serial no

@applesupport 2 месяца назад

Thanks for reaching out! See apple.co/3TBHLSx for more information if you forgot your iPhone passcode. If you have further questions, please use apple.co/GetSupport for assistance.

@Umarbit 4 месяца назад

Can we not reset passcode without erasing data?

@applesupport 4 месяца назад

Hey there. You can find all the steps we recommend you take if you've forgotten your passcode here: apple.co/3v5i7wP If you still have questions after looking that over, connect with us here: apple.co/GetSupport

@dabereq7969 3 месяца назад

not rly shown hot to do it on windows devices

@applesupport 3 месяца назад

Hey there. Find more info on what to do if you've forgotten your passcode that include instructions for both Mac and PC users here: apple.co/3v5i7wP Still have questions? Connect with us further here: apple.co/GetSupport

@andreav4054 2 месяца назад

What happens if i do this process and i have find my turned on and dont have the apple Id and password? Would I still be able to use it at leSt as a phone for calls?

@applesupport 2 месяца назад

Thanks for reaching out! See apple.co/498mCVv for more information about Activation Lock. If you have further questions, please use apple.co/GetSupport for assistance.

@alexcon3467 3 месяца назад

Whenever I do this i keep getting error 9 what can i do?

@applesupport 3 месяца назад

Hey there. Find more about that error including why you might be seeing it and what you can try here: apple.co/49J5uac If you still need support after looking that over, connect with us here: apple.co/GetSupport

@ThornzYoutube 3 месяца назад

i dont see the reset option

@applesupport 3 месяца назад

Thanks for your question! See apple.co/40nmmPV for more options if you forgot your iPhone passcode. If you have further questions, please reach out to us using apple.co/GetSupport.

@tweaked53 2 месяца назад

This was of no help with an iPhone 13 Pro Max or iPhone 11 SE, both did not show an option to reset

@applesupport 2 месяца назад

Thanks for reaching out! See apple.co/40nmmPV for what to do if you’re not getting the forgot passcode prompt. If you have further questions, please use apple.co/GetSupport for assistance.

@user-fk7ky4zo8t 2 месяца назад

If you have an iPhone 13 Pro Max, Press and hold the Power button and the volume down button

@user-fk7ky4zo8t 2 месяца назад

Make sure you are running iOS 16 or later

@user-fk7ky4zo8t 2 месяца назад

If you are running iOS 16 or iOS 17, Tap on forgot Passcode or Erase iPhone and enter your Apple ID Password

@jordynnAJ 2 месяца назад

What if it doesnt have the "forgot passcode" in the corner?

@applesupport 2 месяца назад

Thanks for reaching out! See apple.co/3TBHLSx for what to do if you don’t see “forgot passcode” as outlined by this video. If you have further questions, please use apple.co/GetSupport for assistance.

@Forever___61 Месяц назад

Bro nothing shows on my computer

@kikirikun 7 дней назад

Thanks so much apple love you very mush

@christiaannooteboom7059 2 месяца назад

My girlfriend set a new pass code without adding device to her account because she wanted to quickly get out of the door while using her new iphone and setting it up on the move. So the device is not linked to an account and has no internet access. It is also completely empty. How do you unlock it?

@applesupport 2 месяца назад

Hey there. Find our resource that goes over all of your options if you've got an iPhone with a forgotten passcode here: apple.co/3v5i7wP Still have questions? Connect with us here: apple.co/GetSupport

@jandabi 2 месяца назад

Jey i need help i forgot my password and my dad needs the phone (IPHONE 6S+) pls help 😭

@applesupport 2 месяца назад

A Mac or PC can be used to reset your iPhone, so it can be erased and set up again. Learn how to use recovery mode to reset your iPhone here: apple.co/3Tzquco Need assistance? Reach out to our support team at apple.co/GetSupport

@SimplyAirborneRealYT 2 месяца назад

Ngl this channel is underrated

@FH-wb9ti 4 дня назад

face ID is not working when forgot passcode. It's a BUG

@venykrid 3 дня назад

More of a limitation, your internal storage is encrypted with your pin so it can't be opened with your face because your device doesn't know the correct passphrase either so it can't open it. Same reason why you can't just log in with your Apple ID. Once you unlock your phone once the storage is decrypted so you can use biometrics

@Aurelionitee 2 месяца назад

for anyone wondering, you can erase the data on your phone using another phone with your icloud, after that, just set up your phone again

@laritzam-montoya7716 2 месяца назад

could you tell me how you do this? I can't figure it out.

@applesupport 2 месяца назад

Hey there. Find more on the process for addressing an iPhone with a forgotten passcode here: apple.co/3xcys3M Still have questions after looking that over? Connect with us here: apple.co/GetSupport

@canaanmpelesso1630 Месяц назад

what happens i forgot my apple id

@williehodges4859 4 дня назад

Idk the password

@newecreator 4 месяца назад

The lesson here is to backup your iPhone when you can.

@HeadSkunk Месяц назад

Ha! Ha! You shouldn't have bought an Apple. LOL Now wipe all your data

@raquelurbina4757 3 месяца назад

What if I also forgot my password :/

@applesupport 3 месяца назад

Thanks for reaching out! See apple.co/49SNk5p for options if you need to remove Activation Lock but forgot your Apple ID password. If you have further questions, please use apple.co/GetSupport for assistance.

@thundergato84 Месяц назад

This is so stupid. You have to erase everything to reset your passcode.

@MohamedhAsrin Месяц назад

This lead to children accidentally erase iphone when parents refused to give passcode. Lost most important data many times

@trippletraders 3 месяца назад

Please make exceptions for deceased persons families or personal representatives of an estate so they can access their loved ones phone after they have passed! Absolutely unfair.

@applesupport 3 месяца назад

Thanks for reaching out. See apple.co/48fFmCg for more information on requesting access to a deceased family member’s Apple account. If you need further assistance, please reach out to us using apple.co/GetSupport.

@3VLN 3 месяца назад

my phone wont show me the "forgot my pass-code" option.

@applesupport 3 месяца назад

Hey there. Find more about what to do if you've forgotten the passcode to your iPhone here: apple.co/3v5i7wP Still have questions? Connect with us here: apple.co/GetSupport