The free trial lets you save and print a few messages and gives you a good feel if the program is right for your needs. If you want to save and print all your IG messages then you would need to purchase the paid version. ;-)
What if Instagram simple won't send the data? It's been 4 days that I requested it and it won't allow me neither to request it again yet. I would love to buy the software, do you have any suggestions on how to deal with Instagram?
Hi Adriana, We've definitely heard of this happening a few times before. Thank you for mentioning that IG won't let you request again yet either, so the previous request to them may somehow be "stuck" processing. I would go to the IG settings in the app and tap Help > Report a Problem (or just shake the phone on the mobile app to open "report a problem"). In the problem explanation, exactly what you said should be good, something like: "It's been 4 days since I requested a Data Download and I have not received my data, nor am I able to request the download again."
Hi Sai, none of here are named "Bro" but we're happy to help nonetheless! ;-) The free trial of Decipher Insta Export lets you download a few messages and gives you a good feel for the program. If you want to download all your messages you would need to purchase a license code and upgrade to the paid version. If you do that and have any troubles saving your IG messages, drop us a support email and we'll be happy to help! deciphertools.com/support.html
Decipher Insta-Export only works for saving Instagram Messages to computer. However, we have a beta version of our new program that lets you save and print TikTok messages on any PC or Mac. If you would like to try it, drop us an email via our product support page and we'll reply back. deciphertools.com/support.html
@@tarifadib Our pleasure, Tarif! ;-) You would need to re-request your data download in JSON format from Instagram. Once your data download is ready you can then save the IG data download to your computer and import the zip file into Decipher Insta Export.
Do you mean the email address that displays as the contact info? Kindly drop us a support email with specific details and we'll be happy to reply via email and help. Thanks! deciphertools.com/support.html
Hi Abhijeet, Let's see if we can get that messages.json file found! Did instagram provide you with multiple zip files for the download? Also, if you'd like to email us so we can directly help you with the Instagram download, please feel free to reach out via our support page here deciphertools.com/support.html
@@DecipherTools No instagram didn't give me multiple zip file to download Actually the software looks for the messages.json file in zip folder, which is not there in my zip folder. Instead of that file there is folder called messages in which there is a folder of peoples chat head in which a file called message_1.json is present and which is supposed to be converted.
@@abhijeetkale6956 Thank you for your patience! I'm happy to follow up and let you know that we just uploaded the update for Decipher Insta Export to support the changed format for Instagram data downloads. You can open Decipher Insta Export and click the "Check for Updates" button to have it automatically install and relaunch the latest update.
@@DecipherTools there are still bugs, when I export the chats it creates a pdf file showing 0 chats and 0 messages even though I had chat history with that person.
The free trial of Decipher Messenger Export doesn't require a license code. If you choose to upgrade to the paid version of the program you are then sent a license code after your purchase is complete.
