How to Set Up Arlo Essential Outdoor & Essential XL Outdoor Cameras (2nd Generation) 

Same exact issue. I created. New SSID for 2.4ghz but still no luck. I’ll try tonight again otherwise I am gonna return this crap.

@@mbashir86I feel you!! I contacted customer support this morning and no call back it’s been 3 hrs! I was so excited and it’s as annoying as not being able to connect to the internet……. Like come on….. I hate that I want to return them since they were such a good deal!

Same issue 😞

Same problem. I have other arlo cameras but these wont connect. Unfortunately I stupidly threw away the box 😣

@@user-wq4bi2yy2x hopefully this comes to Arlo attention and they can do an update on the app to fix the issue…..otherwise it’s another system for me!

Hi - Thank you for reaching out. Arlo products and services are available for use in select countries. To learn more and to see where is Arlo Secure available, please view these articles: - Where is Arlo Secure available? kb.arlo.com/000062249 - What is Arlo Secure and how can I benefit from it? kb.arlo.com/000056583 - What are the available Arlo subscription plans and how much cloud recording is available? kb.arlo.com/88 For future reference, the best way to access the Arlo Support Center is to navigate to Settings > Support within the Arlo app or www.arlo.com/support/contact for available Support options. ^MM

Hola mi duda es pudiste solucionar el problema con las cámaras en México

Hi - We want to follow up with you on the status of the reports. Our team has worked to resolve those issues, and you should now be able to proceed with onboarding and live-streaming your device. We recommend charging your camera for at least 30 minutes before starting the onboarding process. If you are still having difficulty getting your device connected or accessing your device’s live stream, please contact us through the Support tab in your Arlo Secure App (under Settings) to reach an authorized Arlo Customer Care expert or direct message us here with your Arlo account email address so we can follow-up with you directly. We appreciate your patience while we worked to resolve these issues and apologize for any inconvenience caused. Thank you ^CW

No manches y ya tiene un mes tu comentario. Acabo de comprar las cámaras , y tengo el mismo problema. No me sale la opción 😓😓😓

Hi, thank you for reaching our and we're sorry to hear about your experience. We want to learn more about the concerns you have shared above. Please reach out to our support team so they can provide assistance by navigating to Settings > Support within the Arlo app to explore the available support options. We appreciate your patience and understanding. ^MM

Hola José pudiste resolver el problema con las cámaras para que funcionen desde México ?

Hi Osmerlyn - Thank you for reaching out. Arlo products and services are available for use in select countries. To learn more and to see where is Arlo Secure available, please view these articles: - Where is Arlo Secure available? kb.arlo.com/000062249 - What is Arlo Secure and how can I benefit from it? kb.arlo.com/000056583 - What are the available Arlo subscription plans and how much cloud recording is available? kb.arlo.com/88 For future reference, the best way to access the Arlo Support Center is to navigate to Settings > Support within the Arlo app or www.arlo.com/support/contact for available Support options. ^MM

Hola, dime si pudiste encontrar una Solución para este problema? Igual estoy en República Dominicana y pedí un 2da Generacion y no conecta 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

Hi Manuel, thanks for reaching out. Please be advised that we can only provide support in English. We do not have any information on when Essential 2nd generation devices will be available in the Dominican Republic. To onboard Essential 2nd generation devices, your account must be created in a region where the cameras are launched (US for example). If the account was created in a region where the cameras are not yet available, the app will not allow onboarding. If you need further assistance, please don't hesitate to reach out to our support. To navigate, login to your Arlo app > go to Settings > Support to see your available Support options. ^MM

Hi - Thank you for your feedback. If you are unable to connect your Arlo device to the mesh network system, please visit kb.arlo.com/000062764/ For further assistance, please navigate to Settings > Support in the Arlo Secure App for service options available to you. Thank you ^CW

Hi - Thank you for reaching out to us. We want to look into your concern further. Please send us an e-mail at askarlo@arlo.com by including a screenshot of your concerns, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^AM

@@ArloSmartHome pleas provide an update app to have the essential 2nd gen installed

Hi Andrew - Thank you for reaching out. For more information, please visit kb.arlo.com/000063167/ For further assistance, please navigate to Settings > Support in the Arlo Secure App for service options available to you. Thank you ^CW

Hi - Thank you for reaching out to us. We want to look into your concern further. Please send us an e-mail at askarlo@arlo.com by including a screenshot of your concerns, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^AM

Hi, thank you for reaching out and taking an interest in our products. Most Arlo devices (including Arlo Essential Outdoor Cameras - 2nd gen) are all designed to be weather resistant. For more details, please visit: kb.arlo.com/000063189/ For future reference, the best way to access Arlo Support Center is to navigate to Settings > Support within the Arlo app for your available Support options. ^MM

Hi Roman - Thank you for reaching out. For information on how to set up an Arlo camera with an Arlo SmartHub or Base Station, please visit kb.arlo.com/000062870/ For further assistance, please navigate to Settings > Support in the Arlo Secure App for service options available to you. Thank you ^CW

@@ArloSmartHome My problem is that when I bought the Essential Cameras VMC3050 three-pack from Costco, nowhere did it mention that they recorded to Arlo iCloud only. Or that I need to buy a monthly plan. This model is not compatible with any Arlo Hub to record locally and is unable to pair directly to any Arlo SmartHub and Base Stations. Can I return them?

Hi, thank you for reaching out. We recommend viewing this KB article to help you with your concern about adding camera to your existing subscription: kb.arlo.com/000063054 For future reference, the best way to access Arlo Support Center is to navigate to Settings>Support within the Arlo app for available Support options. You may also visit our website's support section at www.arlo.com/support/. ^MM

Their products suck, that’s why. One can’t even talk to a human. Is all done through a “community” forum, LOL! Good thing I didn’t spent a single penny on the cameras the previous owner left in our new home. Real products have been shipped!

Hi - Thank you for reaching out to us. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you. ^MM

Hi -Thank you for reaching out to us. We need to update your app's user interface to the latest version for you to onboard our Essentials 2 devices. Please go to "add device" -> Select the Pro 5s camera -> When you get to the QR code step, cancel the add device (since you don't own it). That process should migrate your app to the newest interface if our latest user interface is already available in your country. For further assistance, you can access and view your available support options (phone, email and/or chat) via the Support Center within the Arlo Secure app. For full instructions on accessing the Support Center, please see: kb.arlo.com/000062461 ^AM

Hi Mario, thanks for reaching out. We recommend visiting the KB article provided to help you with your concern: kb.arlo.com/000062370/ For future reference, the best way to access the Arlo Support Center is to navigate to Settings > Support within the Arlo app for available Support options. ^MM

Hi Sofia - Thank you for reaching out to us. We want to look into your concern further. Please send us an e-mail at askarlo@arlo.com by including a screenshot of your concern, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^MM

Hi - Thank you for reaching out to us. We want to look into your concern further. Please send us an e-mail at askarlo@arlo.com by including a screenshot of your concern, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^AM

Arlo is scamming people with the 2 gen

Hi - Thank you for reaching out to us. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you. ^AM

Hi Cindy - Thank you for reaching out to us. We want to look into your concern further. Please send us an e-mail at askarlo@arlo.com by including a screenshot of your concerns, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^CW

I’m having the same problem. I bought one Essential wire-free 2nd generation for the first time trying Arlo brand and the app doesn’t give me the option to add the 2nd generation ones, only the original

Hi Kenneth - Thank you for reaching out to us and we're sorry to hear about the inconvenience. We want to look into your concern further. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this post, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^MM

I'm not sure why we need to send photos when you clearly can see the app download doesn't support the 2nd generation.

Hi Cindy, thank you for getting back to us. We request for a screenshot of this post to be attached on the email, along with the email address associated with your Arlo account, phone number and time zone, that you will send at askarlo@arlo.com so we can prioritize your concern. Thank you for your understanding and we look forward to hearing from you. ^MM

Hi, thank you for reaching out and we're sorry to hear about the experience. We're currently investigating reports from some users experiencing issues onboarding and streaming new devices. For more information and updates, see here: status.arlo.com/ Thank you for your patience and understanding. ^MM

Hi - We want to follow up with you on the status of the reports. Our team has worked to resolve those issues, and you should now be able to proceed with onboarding and live-streaming your device. We recommend charging your camera for at least 30 minutes before starting the onboarding process. If you are still having difficulty getting your device connected or accessing your device’s live stream, please contact us through the Support tab in your Arlo Secure App (under Settings) to reach an authorized Arlo Customer Care expert or direct message us here with your Arlo account email address so we can follow-up with you directly. We appreciate your patience while we worked to resolve these issues and apologize for any inconvenience caused. Thank you ^CW

I got it working. Thank you!

Thank you for the update. It's good to hear that everything is okay now on your end. Please do not hesitate to let us know if you have additional questions. ^AM

@@ArloSmartHome The issue with the application to install the 2nd generation has not been resolved as stated on your page. The application does not give you the option for the 2nd generation therefore you cannot connect the camera. Anyways returning your junk.

Hi - Thank you for reaching out to us. We want to look into your concern further. Please send us an e-mail at askarlo@arlo.com by including a screenshot of your concerns, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^MM

I had to update and upgrade the app and the option is there now

Hi - Thank you for the update. Please do not hesitate to let us know if you encounter any issues with the device. For urgent assistance, you can access and view your available support options (phone, email and/or chat) via the Support Center within the Arlo Secure app. For full instructions on accessing the Support Center, please see: kb.arlo.com/000062461 ^AM

@@user-wq4bi2yy2x qué versión ha instalado, por favor

Hi Mi, thank you for reaching out. You need to install the latest version of the Arlo app to onboard your Arlo Essential Camera (2nd gen). To assist, we recommend to visit the link provided: kb.arlo.com/000063196/ For future reference, the best way to get support for your Arlo app/device is through the Support Center by navigating to Settings > Support within the Arlo Secure app. For detailed information, please see kb.arlo.com/000062610. ^MM

Hi Kim, we like to learn more about the concerns you have shared about the app. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you. We appreciate your patience and understanding. ^MM

I just went to system>support, and even though I only purchased the system at the end of November 2023, and am paying the $12.99 plan fee, I’m not eligible to get support. If I swore, you’d see a swear word here!

Hi Kim, thanks for getting back to us and we're sorry about the frustration caused. Please send us an e-mail at askarlo@arlo.com with a screenshot of this comment, the email address associated with your Arlo account, and your phone number so our team can better assist you. We appreciate your patience. ^MM

Hi - Thank you for reaching out to us. We apologize for the inconvenience. The availability of our software and features can vary based on geographical location. Unfortunately, at this time, our latest app version is still not downloadable in Brasil, hence, as of now, you will not be able to use our Second Generation Essential devices. If you have any questions, please do not hesitate to let us know. ^AM

Eres de México ? He pensado en usar un VPN para configurarla

Hi - Thank you for reaching out to us. We want to look into your concern further. Please send us an e-mail at askarlo@arlo.com by including a screenshot of your concern, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^AM