How To Solve HIKVISION OFFLINE Issue | Hikvision OFFLINE to ONLINE

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How To Connect Hikvision DVR To Mobile Phone :
• How To Connect Hikvisi...
Hik Connect Share Device :
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Input The Encryption Password Hik Connect Issue :
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This Video Explain How To Solve Hikvision Offline Issue | Hikvision Offline to Online. This Video related to hikvision offline issue, solve hikvision offline, hik-connect offline, hik connect offline on mobile phone, hikvision dvr offline problem, hikvision offline to online, and hikvision offline.
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Опубликовано:

7 сен 2024

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Комментарии : 355

@hikconnect 9 месяцев назад

How To Connect Hikvision DVR To Mobile Phone : ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-zyKQrZpjYRg.html

@hikconnect Год назад

[UPDATE 2023] How To Hikvision DVR Network Setup : ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-zd62JDr0pJU.html

@hooplernono7033 2 года назад

Gosh, I Love you,you are the only one,who showed the " refresh " button, it helped me a lot,thank you!!! God bless you

@stani3337 7 дней назад

Hello What to do if on a tablet and on a phone in the Hik-Connect application with Android, after turning on the LIVE view, the image stops after about 10 seconds, the green LED goes out and the information that the camera is offline is shown. I go straight to the Hik Partner Pro app and the camera is online there. The question is why? Thank you very much for your help

@cctvupdate 3 года назад

*Nice Tutorial Brother!!!, in other case some of the things that often cause hik-connect offline are because the network is not in the dhcp setting, then the internet connection drops, and the lan cable is not properly connected*

@hikconnect 3 года назад

Thanks for your support 👍👍

@hickond 11 месяцев назад

I changed DNS like on your video and it works! 🎉 thank you!

@hikconnect 11 месяцев назад

You're welcome

@INDIANARMY-yl5ri 10 месяцев назад

How

@hickond 10 месяцев назад

⁠@@INDIANARMY-yl5riWhat how? The answer is on the video, please watch it again.

@stani3337 7 дней назад

Jaki wpisałeś DNS?

@Adam-kv2cf 3 года назад

Hi on my mobile phone in the Hik-Connect app it says the device is offline but on the tv it’s working what do I do about this?

@hikconnect 3 года назад

You can logout from APP, then login again

@anithadaisy 3 года назад

Tried logging out and log back in, still it is in offline. How to make it active? Can you please help bro

@hikconnect 3 года назад

First, check your Internet connection by check your Cable connection. Make sure you have already set dhcp on network setting, and make sure your device get ip address. Then make sure you already Enable Hik-Connect service.

@anithadaisy 3 года назад

Thanks bro. Internet connection is stable I've checked it now. hik app works on tv but not on phones connected to it.

@anithadaisy 3 года назад

Is there any other way to solve it remotely as I'm far away from home where the set up is. Am in a different country now. Please help me

@shanxoxox8491 Год назад

What you need to do is see if ur internet wire works if it does unplug it and go onto network then IP address remove all the IP address with the internet cable out then turn camera off plug internt bag in and hopefully it should have ur IP address from the reset wires connection. When setting up the camera they always have a IP address that u need to change hope this helpted it worked for me ❤

@ifeoluwaomidiranganiyu5552 11 месяцев назад

Hi, Hikvision, my camera always enter offline mode on my ivms but once i go to SADP or life view to reconnect it will work for 4-5mins and enter offline mode and other ip camera's are working fine,

@hikconnect 11 месяцев назад

This is an intentional limitation to reduce cellular broadband bandwidth usage. If you require more than 5 minutes of Live View, we recommend adding your device via IP Domain on the Hik-Connect app with port forwarding.

@aliakbarsidhik7435 3 года назад

I have recently installed cctv but every 2hr the system goes offline. Then i restat dvr and it will be online. But again after sometime it automatically becomes offline. What is the issue why is it like this pls reply sir

@hikconnect 3 года назад

Maybe your device need to be upgrade, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

@michaelvinoth7866 6 месяцев назад

Hi, my cctv is working fine in Tv. But if I view in mobile it’s show offline frequently.

@siyoumy Год назад

Halo 1st time i connected it to router it was working automatically and was very easy after like 2 hours it went off line When I connect LAN it shows offline on the screen I think the LAN input is not working and I bought it this month and started to use it last week i even try different cable still the same but when I plug another dvr it's working and get online

@hikconnect Год назад

Maybe you need upgrade your firmware

@siyoumy Год назад

@@hikconnect how do I do that because it can't connect to the router I can't c it in the router connected list but at first it did and I regester online then same day it disconnected

@hikconnect Год назад

You can try to change your device nic type on network menu

@andicampbell8621 Год назад

I can`t see my cameras when away from my network using the PC software. Will adding the 'alternative DNS server' mean that I can? I can see the mobile app no problem but it suits me better to view on the laptop. Or should I do something different.

@hikconnect Год назад

Cek this video ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-k-u5iuLqBro.html

@stevefield9968 3 года назад

Hello I'm using Hilookvision on the android app and it works very well. However using the PC app it's very patchy. It's very slow to start, Sometimes it streams live video but then hangs. Sometimes it won't stream at all. I have a fast fibre connection at both ends. It's very frustrating. The manage remote device seems to work OK.

@hikconnect 3 года назад

On the computer, what application do you use?

@beatzbyjay24 Год назад

i have been trying to configure my device to view through the mobile app hik connect on iphone and i keep getting error code 0 i never seen that before and cant seem to find anything on how to resolve any help is greatly appreciated

@hikconnect Год назад

Check your platform access status, already online or not?

@beatzbyjay24 Год назад

@@hikconnect i have to check that i might be set to offline

@hikconnect Год назад

You can check your cable connection to router, make sure your device get ip address from router

@mobileapplicationgamedevel4701 Год назад

I'm using Hikvision DS-7608NI-Q1 this device can't online , I'm trying lot of tutorial videos but can't mach

@Batagee476 2 года назад

thanks the is very help full. Anyway Please i need help here to connect my hikvision camera on line..

@alireza9466 2 года назад

It doesn't work for my NVR Hikvision is awful in P2P

@ladyannemiddletonsho Год назад

the app on my phone says offline but i cant seem to get it to reinstate the online mode - camera is on at main screen?

@lukekens6495 2 года назад

Hi will this fix network unstable message on Hik-Connect app thanks

@Moamrst Год назад

My DVR is connected via LAN. But once the DVR is connected it keeps rebooting maybe 12 time or more/ day. When i remove the Lan cable it works perfectly without rebooting. Can you please help?

@hikconnect Год назад

Change your ip address, maybe any conflict ip address

@technicalshare6602 3 года назад

Nice video 👌

@hikconnect 3 года назад

*How To Unbind Device Hikvision : **ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-ew7i28foByE.html*

@aviralbinda 2 года назад

Tried everything mine live view starts for a second and says network unstable i have 200mbps connection and getting 195mbps speed constantly Please help i have tried everything my firmware is up to date Checked all the ip address and settings My live view on mobile runs when i start but after 5 seconds it says network unstable reconnecting I have lan cable attached to my nvr Changed lan cable also still no solution Any help will be appreciated Tried with google dns also On hik connect mobile app speed shows but after 5 seconds speed goes to 0mb

@hikconnect 2 года назад

If you have public IP address, you can connect with that, and do port forwarding

@MohamedIsmail-hf6yl 8 месяцев назад

In my mobile every 5 minutes. The video is autopause itself. How to overcome this issue..

@hikconnect 8 месяцев назад

You can set port forwarding on your modem router

@mubeenwaseem8307 Год назад

Hey bro i can't see my cameras in hik connect app when i use another wifi please tell me how i can fix this

@hikconnect Год назад

First, make sure your device connection status already online, then add device by serial number not ip address

@mubeenwaseem8307 Год назад

Bro app contains only 8 letters serial number but my device have 27 digit serial number

@hikconnect Год назад

You can find the serial number on the box or under the dvr

@mubeenwaseem8307 Год назад

Bro it said unbind the device pls how I unbind the device from mobile bcs my DVR is old dvr

@hikconnect Год назад

You need to login with your Old account then delete the device, But if impossible you need contact support in your Country to unbind the device

@user-iq9sz4cy3i 6 месяцев назад

Where can i get QR Code from platform access in web browser Kindly..

@LMALMALILLMM 3 месяца назад

Hello, the qr code can only be found on the monitor connected to your recorder, if you can only access the web interface, you can try to connect your system via serial number

@shaunr70 2 года назад

what a pain in the arse this is one day everything fine on my iphone the next its saying offline i typed in the ip address etc as you have and its still showing offline i still have live view etc on my television its just my mobile phone

@hikconnect 2 года назад

Check your internet setting on the devices

@shaunr70 2 года назад

@@hikconnect sorted it out both plugs one near the dvr and the other near the router didnt have any green lights on i switched of then back on again and it sorted the problem thanks for your reply though

@hafizapatel650 2 года назад

hi pls help. on my iphone my cameras were working fine but ive changed phones and now they are showuing offline. Ive tried using the SADp tool but nothing comes up on it. I am using wondows on my laptop. pls help as no setting etc has been touched.

@hikconnect 2 года назад

What type of your device

@IpitoI 2 года назад

My wte2 lost a lot of time, any idea? Some time work with shutdow

@andreizaharia2301 Год назад

Am instalat aplicația pe telefon și după o perioada nu mai ma pot conecta,îmi scrie pe telefon ca dispozitivul este off-line.

@moviechannal1 2 года назад

Sir hikvision dvr cofe rauter se online kiya tha me or jo sim lgya hun rauter me uska 1.5 gb 30min me hi pura khtam ho jata h or sirf dvr me hi uska net khtam ho rha h others or kisi device me connect nhi h wifi fir bhi internet khatam ho jata h

@adamkhan7517 2 года назад

In playback No more connection are allowed. Please stop one or more connection and try again.. msg is showing how to resolve this problem

@hikconnect 2 года назад

Maybe your device already access by another person, please logout account from another device, than login again

@kiritokun1791 3 года назад

Dear HIKvision, Please fix the issue with 265+ with HIK-Connect. I have no problems with PC when viewing or playback via the web browser. However with the 265+ enabled and I usually get connection lost and unable to establish. This is not a wireless problem or else my PC would experience the same. I am using android/apple with the latest updates installed and version. Please advise

@hikconnect 3 года назад

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

@kiritokun1791 3 года назад

@@hikconnect thanks will do

@ArtistHridya_2023 Год назад

90% of the time when we connect our mobile hikvision DVR, the DVR gets offline. Kindly provide the solution and give the customer help number.

@hikconnect Год назад

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

@yasina63 10 месяцев назад

Thanks G. Watching from Ethiopia.

@hikconnect 10 месяцев назад

You're welcome

@ozgurcicek996 Год назад

Sensör ekleme ile ilgili de bir vidyo çeker misiniz?

@thecountsaintgermaine7937 Год назад

Hi, I have a new wifi hub and now I can't view footage via the app. The system says 'offline' what setting do I need to change please?

@hikconnect Год назад

Make sure your device already enable dhcp option on network, then reboot your device

@kentteng1427 Год назад

Help.. i can't format ezviz sd card. I use 256gb sd . stuck at 26% and failed. Then i change to 128gb sd can format till 100% but the status abnormal.. not working

@hikconnect Год назад

Are you use sd card type especially for cctv like Sandisk max endurance or just use sd card like generally for mobile phone?

@naveen7206live 2 года назад

Hi, Can you help me on steps on how to solve ‘Offline Status’ issue when I am not at home? If I am out of town and need to resolve the ‘offline status’ issue?

@hikconnect 2 года назад

I think you need some one to restart your device or your router

@naveen7206live 2 года назад

@@hikconnect Is it not possible remotely?

@mateuszbuturla3699 Год назад

On iOS 2/3 cameras are working , but the last camera shows it is offline , on Android 3/3 works

@hikconnect Год назад

Maybe compatibility issue with IOS

@cenicenka7895 Год назад

Hi. I changed my internet provider yesterday and my cameras are saying offline.what do i need to do thx. 😊

@hikconnect Год назад

You can re setup your network - make the IP address same segment with new provider

@merlinmarek Год назад

hello I have a hikvision wifi camera model DS-2CV2021G2-IDW unfortunately after wifi is offline after connecting the lan cable it is ok, I set dns, but it does not help please help

@hikconnect Год назад

Maybe you can factory default, then set again

@veicrabajales3855 2 года назад

i bought cctv with 8 cameras. but when i connected to my mobile phone, only 1 camera can be viewed. how can i view all camera on my phone? please help. thanks

@hikconnect 2 года назад

You Just, click on + sign on Live View, than add the camera

@rohandeshpande7515 2 года назад

Hello Team, Is there any way for resolving this device offline issue remotely? The sole reason for a Security Camera is the absence of the individual.

@hikconnect 2 года назад

I think no, except you have vpn access to the network of camera

@rakibulhasan3515 3 года назад

If my Hikvision DvR is shut down due to current outage then the current out is not auto online then in that case I have to reconfigure and go online. What is the solution to always do auto online show?

@hikconnect 3 года назад

Make sure your network setting is dhcp. In some case dvr need to restart to get online again

@rakibulhasan3515 3 года назад

@@hikconnect I'm sure my network is DHCP. When the current goes out, the DvR is restarted, isn't it? When the router is turned off, when the router is turned on again, DvR Auto goes online again. But when the DvR is off due to the current going off, in that case the current goes off, in fact the auto is not online, then I have to configure it and go online. This problem needs to be solved by configuring

@hikconnect 3 года назад

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

@aroyewunkingsley6001 Год назад

@@rakibulhasan3515 i hav same issues as your, please were u able to get it solved?

@thebigboss1839 Год назад

Thank you it worked !!!! Life saver !

@hikconnect Год назад

You're welcome

@ArifHussain-qn8nc Год назад

Hello platform showing offline i have set all settings but problem is still same.!! Model, DS-9664NI-ST

@rcreddy7500 3 года назад

I try same like this.. NVR coming into ONLINE and when I want to see in mobile I open application and selected cameras.. The NVR coming automatically restart.. What's problem

@hikconnect 3 года назад

Are always like that or just one Time?

@rcreddy7500 3 года назад

@@hikconnect from 5 days like this..

@hikconnect 3 года назад

Update your app

@rcreddy7500 3 года назад

@@hikconnect yes thank you.. I make update it's working well.. Thank you

@hikconnect 3 года назад

You're welcome

@mitchsmith9553 2 года назад

when i double click the IPV4 Address, google comes back with "this site cant be reached, .................... took too long to respond". How do I proceed?

@hikconnect 2 года назад

Make sure your device and your computer have ip address in same lan segmen

@lambertomarianojr.1569 2 года назад

Not working i check my Internet IP and the internet connection on my DVR still offline i follow your instruction but not working

@hikconnect 2 года назад

Maybe you can set DNS DVR follow DNS Internet Provider or use 8.8.8.8

@Musicvibe881 Год назад

Help!! I cannot see my DVR in SADP tool but I can see the wifi cameras. Everything is connected to the same network and DVR status is online. When I tried to ping the IP, the destination host is unreachable, and when I typed the IP in the browser, it says "this site can't be reached"

@hikconnect Год назад

I think your lan and your wifi connection is isolated

@Musicvibe881 Год назад

@@hikconnect Isolated? Hmm.. but we have only one router at home. Does it mean that it’s isolated on the router itself?

@hikconnect Год назад

Yes, you can Try using lan connection at all, don't using wifi connection

@Musicvibe881 Год назад

@@hikconnect I will try it. Thanks a lot!

@hikconnect Год назад

You're welcome

@rajeshsaini7869 6 месяцев назад

In my dvr status show fe0e00000104. What its mean? And not doing online

@iwatachannel 4 месяца назад

same problem

@bajothesparky2445 2 года назад

How you set up hikvision camera to 3rd party nvr.Northernview for example?Thanks and cheers from Chicago

@hikconnect 2 года назад

If the nvr support adding camera using RTSP mode, you can use it

@fulufhelocynthiasandani8973 Год назад

Hi as soon as I leave the house,the app just says offline please help ,I want to be able to see my cameras while I am not home

@hikconnect Год назад

Make sure your platform access status already online

@fulufhelocynthiasandani8973 Год назад

@@hikconnect yes it is online,when I am in the house everything is fine as soon as I leave it offline

@hikconnect Год назад

You add by serial number or ip address?

@fulufhelocynthiasandani8973 Год назад

@@hikconnect I scanned the QR code on my app

@hikconnect Год назад

I think your platform access haven't online

@katsjoe7156 2 года назад

Very helpful, thanks a bunch

@fatihkozankaya7972 Год назад

My phone it says its offline and when I try get in from computer it says password is wring and which is not wrong I know my password but it won't let me in why is that ?

@hikconnect Год назад

You can try to reboot the device

@bobkhan5363 Год назад

Hello I changed my internet provider yesterday to virgin media and my cameras are saying offline will this help DS-7204HUHI-K1/P is the model I have

@thecountsaintgermaine7937 Год назад

Hi, did you solve you issue? I am having similar problems. Thanks

@bobkhan5363 Год назад

@@thecountsaintgermaine7937 yes I did, firstly check your Ethernet cable (mine was fine for yrs but then virgin hub didn’t like it) Second connect a monitor & mouse to the box and change the IPv4 address etc to new ones (these can be gotten through command prompt let me know if you need help I’ll send you a link to it) hope the above help

@thecountsaintgermaine7937 Год назад

@@bobkhan5363 Thank you, please could you add the link as I have checked that it is getting Internet access and can see that it has an input active on the line graph. I haven't changed any IP address etc. so that makes sense that is why it says offline. Thank you for your help

@thecountsaintgermaine7937 Год назад

@@bobkhan5363 I've sorted it now. Thanks for pointing me in the right direction 👍

@kevinelove4711 2 года назад

May I get a written instruction in text form? I can't follow the video instructions. Thanks.

@hikconnect 2 года назад

You should check one by one, make sure your internet is stable, Make sure your connection between modem router and dvr is okay, make sure lan indicator on back of device is blink. Make sure your device get ip address from modem router by enable dhcp option on dvr. And make sure you already enable hik-connect service on platform access

@Karl_welson Год назад

I can only see my camera on my mobile when im on the same wifi as the hikvision . When im on LTE on my cellphone it doesnt work ! help me please

@hikconnect Год назад

Check on your dvr platform access menu, the connection status online or offline?

@anorak2002 Год назад

@@hikconnect I have the same issue..Works on wifi but not on my phone away from home...Connection status says online

@Karl_welson Год назад

@@hikconnect linking status is succeeded , type ethernet

@edd8420 3 года назад

It works without router's internet reply fasttt...

@hikconnect 3 года назад

Should have Internet connection

@duko3526 Год назад

There am installing a camera ,am able to live view on a browser but on the nvr its indicating camera locked

@hikconnect Год назад

Try to Unlock with the nvr verification code

@duko3526 Год назад

@@hikconnect error prompt is operation failed

@rcreddy7500 3 года назад

I fix hikvision intercom.. But notifications not coming for Moblie and the device is online..how to solve this problem...???

@hikconnect 3 года назад

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com

@psiho051 2 года назад

How you fixed it ?

@crispalarca Год назад

Hi po... Bakit po kapag mobile data gamit ayaw gumana.. Ano po dapat. Gawin?

@batthinavenkatesh9245 10 месяцев назад

My dvr hanging problem once start the dvr working 3hrs only hanging and mouse pointer is not showing

@hikconnect 10 месяцев назад

You can try release your harddisk first, or replace your power adaptor

@batthinavenkatesh9245 10 месяцев назад

@@hikconnect chainged the power adopter

@phoolchandsharma8081 3 года назад

Mere phone mai Camera setup connected hai Par wo Mobile mai offline bata rha hai ... Recharge 1din pehle hi kiya tha..pls reply me

@hikconnect 3 года назад

Please speak in English

@phoolchandsharma8081 3 года назад

I had already connected my CCTV camera to mobile but It now showing Offline. We Did the balance on Wifi 1 day before only .

@phoolchandsharma8081 3 года назад

All connections of wires are also right

@phoolchandsharma8081 3 года назад

Also tried to log out and log in

@hikconnect 3 года назад

Please use primary DNS with ip address router gateway, then use 8.8.8.8 on secondary DNS

@shahrozeanwar8018 2 года назад

I have same problem my DVR is not open in my mobile app I do this method then my dvr open in mobile app but when I turn off device and open next day then dvr not open in my app what can I do now ? Help me please?

@hikconnect 2 года назад

You can try to restart your device and your dvr

@shahrozeanwar8018 2 года назад

@@hikconnect when I restart the problem not fixed same problem mobile did not show dvr

@shahrozeanwar8018 2 года назад

After that online I restart my dvr then same problem created

@hikconnect 2 года назад

Maybe you need upgrade the firmware if possible

@sirazsaleh5942 2 года назад

Mine is showing offline I have reboot it few times and shutdown and still showing offline. Internet is connected, as it showing on Sadp and Router settings. I can log into to the IP address but on the app it is not online and showing offline on app and platform access. Any ideas

@hikconnect 2 года назад

Maybe you can use DNS of your internet provider. Contact your internet provider then ask the special DNS to online CCTV

@vipinparappalli4414 2 года назад

Will this problem occur if smps are compliant?

@hikconnect 2 года назад

What you mean about smps?

@vipinparappalli4414 2 года назад

@@hikconnect In case of any complaint to smps, when the dvr is restarted, will the dvr that was online go offline or what is the reason for being offline?

@hikconnect 2 года назад

Maybe your internet provider was blocked the cctv stream connection. You can try using DNS from your internet provider

@Melbourneha Год назад

many many thanks

@hikconnect Год назад

You're welcome

@WildWazz 2 года назад

Hi I am getting an error on mobile devices it says devices offline. The NVR is fine but on platform access it is offline with error 0xe0000102. Please can you help assist?

@hikconnect 2 года назад

Make sure your Internet connection is okay, un plug your cable, then plug to your computer, can access Internet or not?

@WildWazz 2 года назад

@@hikconnect Yeh it appeared the booster that was Wifi'd in needed resetting. After that was reset it then worked. Still cant get access to the online website though it said page not found. But the main thing is I can connect on mobile devices, just not the laptop atm. I contacted support but they said they only support the distributors and not end users and I cant get a hold of the installer so im stuck really.

@mikeeyram 11 месяцев назад

If the camera is offline, how do you access it via a web browser? I thought it was offline.

@hikconnect 11 месяцев назад

Connect network in same lan / access locally

@mikeeyram 11 месяцев назад

@@hikconnect Obviously. When the camera is offline, the LED on the port is also off, but the infrared leds on the camera are on. Meaning the camera is on, but it's offline.

@hikconnect 11 месяцев назад

Make sure you have set static ip for your device

@mikeeyram 11 месяцев назад

@@hikconnect I could, if SADP could find it. It currently can't find it, as again the camera is offline.

@orocimaru757 2 года назад

my dvr TDV-5316-H2. I'am setup cloud p2p and online. But 5 minutes offline. and always online offline. what can i do

@hikconnect 2 года назад

Maybe your dvr to old, if posible upgrade the firmware

@orocimaru757 2 года назад

@@hikconnect please send me firmware for my dvr model TDV-5316-H2. And how to resolve if after upgrade my dvr can't booting.

@orocimaru757 2 года назад

@@hikconnect and in my platform error code 0x11

@hikconnect 2 года назад

For the firmware, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com

@malikarmanjavedali007 8 месяцев назад

Problem not solved

@shamjoe5950 2 года назад

Any solution for “setting failed . Network port conflicted . Setup again “ ?

@hikconnect 2 года назад

Yes, or you factory default your device

@alexher1552 Год назад

Are you able to talk through your video ? All I heard was music, what is that ?

@hikconnect Год назад

Im sorry my English is Not good, If you want to listen my speak, you can see in other my channel at www.youtube.com/@cctvupdate

@kevaccountjioni946 Год назад

My DVR is offline giving error ( 0xe0000102). The cable to the router is ok . Tested it with a laptop

@hikconnect Год назад

Is your device ever online before?

@thecountsaintgermaine7937 Год назад

Did you solve this?

@rishirajbehera7183 3 года назад

In Platform access it shows EZVIZ Cloud P2P. What to do?

@hikconnect 3 года назад

Just Enable, and make sure the status is online

@mohanadjameel4998 2 года назад

Thanks

@BastardBike 9 месяцев назад

My camera work for some days and go offline

@abraarhabib3895 3 года назад

Im having issues my device still says offline. Can someone reach out to me please.

@hikconnect 3 года назад

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

@mnm1987 Год назад

Unbind Failed DVR-104G-F1

@fahadzeb3506 Год назад

I have changed my wifi password, but after it my router gets offline. And cameras are not working in mobile . What should I do to get my DVR online

@hikconnect Год назад

Reboot your dvr, and if possible setting again on network configuration

@fahadzeb3506 Год назад

@@hikconnect I did it earlier but still device is offline

@fahadzeb3506 Год назад

@@hikconnect my wifi router is not catching internet , since I have changed the password.

@hikconnect Год назад

I think you need to factory default your router, then set again until have internet

@fahadzeb3506 Год назад

@@hikconnect ok . Thank you

@GaganAgrawal Год назад

Tried everything stay isdur

@MDSHOHAG-yj7rg Год назад

অনলাইন করার পর বারবার অফলাইন হয়ে যায়। কিভাবে সমাধান করতে পারি

@atenzlonzo3294 3 года назад

how about on mobile phone?? the device is offline

@hikconnect 3 года назад

You can try to logout than login again

@toddturner2356 3 года назад

@@hikconnect Doesnt help

@NoahsMissus 2 года назад

@@toddturner2356 did you get sorted? Mines saying offline too I’m sure this happened last time they updated the app but I havnt got any updated message .

@hikconnect 2 года назад

Maybe you can update your app on appstore.hikvision.com

@NoahsMissus 2 года назад

@@hikconnect which one there’s quite a few downloads to choose from lol and thank you .

@mujtabachaudhry6536 11 месяцев назад

thanks brother

@hikconnect 11 месяцев назад

You're welcome

@maxuribe4026 2 года назад

how do you get to that webpage edit: ok i found the SADP thing but when i click on the ip the webpage doesent load

@hikconnect 2 года назад

Maybe your pc ip address not same segmen with your device

@maxuribe4026 2 года назад

@@hikconnect how do i fix that

@hikconnect 2 года назад

Make sure your device and your pc connect to the router that provide dhcp ip address.

@maxuribe4026 2 года назад

@@hikconnect they both are connected to my router edit: the website loaded now but its locked and i have to try again in 22 minutes

@maxuribe4026 2 года назад

@@hikconnect now it just keeps saying my password is incorrect i even changed it but it still says its incorrect edit: i think its a separate username and password for the device then my account. the old owner must have put a password on it

@yoyoyoyoyoyoyoyoyoyoyoy 3 года назад

Not work always offline. I have others ip cameras which are online but one camera not.

@hikconnect 3 года назад

Maybe you do factory default for the offline camera, then repeat to set again

@yoyoyoyoyoyoyoyoyoyoyoy 3 года назад

@@hikconnect i did it many times whith same result. Maybe firmware versión? But its de mayor firmware versión and i dont known if i can download the versión

@hikconnect 3 года назад

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get your firmware

@suryanshrajpoor716 Год назад

Dhcp disable problem

@stepakoun283 Год назад

when i click on ip address its showing that ist unaviatable

@hikconnect Год назад

Make sure your device already connect to the router with lan cable

@davidmusa4240 2 года назад

Is the admin password the one you create yourself for the mobile version

@hikconnect 2 года назад

Yes

@CheGoesOn 2 года назад

Doesn't work. Tried resetting to factory defaults, also tried restarting the router many times, configured the settings as well. Linking status of the internet to the device is 'succedded' and can see sending and receiving traffics from the network settings. But it still is OFFLINE. It just happened. I was able to access it via the app this morning and then an hour later it's gone offline 🥺

@aceweymouth3412 2 года назад

I have exactly same issue, was working a few days ago, then suddenly just stopped working. juts offline.

@hikconnect 2 года назад

First, you can reboot your device, reboot your router, then make sure your device Already online on platform access. Make sure your device already connect internet correctly

@badercanahuati7342 2 года назад

@@hikconnect resetting my router worked for me

@hikconnect 2 года назад

Okay

@raphaeldoolichand7109 2 года назад

@michaeld6059 2 года назад

How to fix Oxe0000104 error on HVR 4.0

@paulstones1451 Год назад

Can’t connect mine to my phone on the system it self it says offline

@hikconnect Год назад

Check your internet connection from router to dvr

@paulstones1451 Год назад

@@hikconnect it’s connected it’s not been connected to my phone for bout a year now but going on holiday soon so trying to get it sorted

@user-uy2ne8mh4w Год назад

urgently hik connect camera appears offline on my phone

@hikconnect Год назад

Try to reboot your device or logout from the account and login again

@EvantsStudio 3 года назад

Hi which website i should go to , to get this access.i dont have a monitor

@hikconnect 3 года назад

You can use google chrome or Internet Explorer. Detect your ip address by using sadp tool

@EvantsStudio 3 года назад

@@hikconnect Hi I installed sadp tool.But it doesn’t show anything.When I check my hikvision app,it says my cameras are offline as I turned off my dvr by mistake.After I turned back on,it says offline.

@hikconnect 3 года назад

Make sure your device and computer that installed sadp tool already in same LAN.

@EvantsStudio 3 года назад

@@hikconnect thank you very much.Was a great help mate

@hikconnect 3 года назад

You're Welcome