I have successfully replaced my SP4's battery thanks to your video. Other videos did not bother to show me how to disconnect certain cables which I really did not want to screw up, since they are so prone to permanently damage. Thank you so much!
That's exactly what I did after watching this. The official MS repair centre told me they would charge almost 500 dollars US to repair it!!! The fan that's broken - the actual official fan from MS is $6.99. The other $494 dollars is to pay someone to go through this tech equivalent of brain surgery. It's in the bin now - and I won't be getting another product from MS.
Very detailed and informative video! Though I'll admit, I really only needed to know where the SSD was so I could put a punch through it before recycling the rest of the machine.
I don't have a heat gun so used hair dryer. No matter how hot it gets can't get the bottom screen to loosen. Only managed to separate the top edge from the screen (bend it out) but it remains extremely firmly attached. This glue is difficult to work with.
My Surface is likely facing the same issues that many other people have the screen jitter up and down, especially when the Surface is getting hot. I'm beginning to think that buying something to replace it would be better than going through a big hassle like this, especially since it's not like your typical laptop that actually has external screws.
I noticed that you only heated and used the pick on the bottom left, middle and right side of the device. Does that mean the adhesive is only at the bottom of the screen? my ssd died and my surface is out of warranty (only by a few days T_T) so I am trying to muster the courage and knowledge to do this. thanks for the video!
Ok, so something happened that I see in this video. On the top, under the glue at the top is a green ribbon that connects points on the motherboard. Is that important? If it tears, will it prevent the surface from turning on?
great video nicely showcase, however other then to clench your curiosity why would you want to take it apart? It doesn't look like it would be easy to fix most problems, especially the battery with the rest of the hardware basically build around it
+Powerbook Medic You must have nerves of steel to take that screen off. Wish MS made it easy to replace the battery and SSD. Would be nice to have a core M with 1tb SSD.
Takes years of practice and you can tell he has worked on them before not that hard once you have done it before hardest part on those tho is removing the lcd without breaking it
Computers like that are glued together, so they are very difficult to apart. Like you said, you can break the screen if you don't do it right. Not to mention if you apply the heat gun to one spot for too long, you can damage the board. LOL
I took mine apart and the screen cracked. I was really careful - maybe not enough. The battery is swollen. That's not supposed to prevent it from booting to desktop, is it?
Lol...The power button can be easily removed, but not after you remove everything. Great video, it helped me understand the necessary steps to replace my hard drive.
Hello good sir, my surface 4 has a volume button issue Basically the physical + button doesn't bounce back like a normal button so it keeps on increasing the volume Holding the - button to act as a counter works when starting up The issue is kinda annoying...any idea on how to take this button down/disable?😅😅 Thanks in advance, love ur videos
Thank you. My NUC happened to have the Samsung SM951 to at least try to see if that is the problem. Local store wants $400 to install the SSD I provide. I'll do it myself and replace the screen if I break it for much cheaper. Thanks for the video. Pretty disappointed it only lasted less than 2 years.
Thankyou recently did mine for new battery new screen new SSD new i7 16gb mobo , cleaned fan , like a new machine again it’s flying , anyone attempting leave top until last & slice between glass & adhesive slow & careful , if like me you shattered screen ( my old screen flickered anyway ) then pull bits of glass off then careful with adhesive in that area heat helps , the WiFi/Bluetooth antennas under will be fine then , if you do rip them up simply carefully solder some thin wire to replace for good longer range connection , WiFi&Bluetooth will still work without any antennas but with reduced gain strength, remove/clean all adhesive tape new screen so can easily be removed in future
Thats cool n all ,but how long do I have to heat it? I've heated it for like 3 minutes and I am unable get under the glass. I am scared to break the glass and I am scared to overheat the intern components of the tablet 😅.
Any chance you would have something similar for Vaio Z Canvas? Something is pushing the screen out of it's place from inside out... My guess would be the battery 🤔 but I have no service points here 😞 probably need to order parts from overseas.
My SP4 just died. Sleep of death. Is it possible to remove the NVMe m.2 SSD from here and put it in an external case or onto !y desktop m.board? Recommendations for compatible cases and boards are welcome.
A tad late but yeah could just break into this POS and take out the ssd i believe most modern boards do have the mounting screwhole thatd be needed to install this ssd in them.. However might also depend on whether the surface had some encryption on and whether it's tied to the tpm and or microsoft account?
How hot does this heater get? The device is full of magnets does it not affect them? For example if you want to replace the battery but still using the device afterwards.
You usually need to heat magnets to over 700C to damage them, so I imagine that you’d be OK with a soldering heatgun. Probably a heatmat for phone and tablet screens is best.
+Nana Baffour Asare - Removal of the battery is a little more tedious. We went ahead and uploaded a second video showing this process. It's linked as an annotation at the end of this video.
short scenekh It’s hard to say an exact temperature. Just enough heat to soften the adhesive but be careful to not use to much heat which will damage the LCD.
Great job man! Btw, Would it be possible to remove the screen on the Surface Pro 3 model, like Pro 4? I have to change the cooling fan so I care how to unload the screen without damaging it !?
Thank you for publishing this video. I have a faulty Surface Pro 4 where the battery started to blow up just right after the warranty run out. Microsoft Support dismiss the problem and don't give my any help, so I have to solve the problem myself by buying a battery and replace it myself. This behavior is really unintelligible for me, as a battery that blows up is not just a convenience problem, it is an actual risk and should be attended my Microsoft instantly and without further questions... I'll never spend $1'000+ in a Microsoft Hardware product and would definitely not advise to buy a Surface.
@poo face Actually a bit mor over a year. It started with a tiny spot on the display which appeared more brightly. First I thought it is a display problem, but it turned out that it is the battery pushing from behind against the display causing this!
An easy fix for this problem is to set the tablet up that it hibernates instead of going into standby mode when you press the button. In standby it still sucks the battery empty (in about 24-48 hours) and so you have to charge it way more than necessary. Maybe Microsoft fixed this problem with a windows update, no clue, but check your power management settings and change them to hibernate if necessary.
@@ManuelHefti I know this is an old post, but just in case you fixed your Surface and are still using it, I just discovered that Microsoft quietly added an option to the UEFI Bios to enable "kiosk mode". My battery puffed up due to always being plugged in to my Surface Dock, so I could use an attached external monitor. This causes the battery to always be charging, leading to premature death. In response to this happening to thousands of Surfaces, Microsoft added the option to set the Surface to that it will only maintain 50% charge. Of course, they did so quietly so as to avoid acknowledging it should have had this ability from the start to avoid destroying all these batteries! To turn on Kiosk mode, turn your Surface off, then hold down the volume up button while pressing the Power button. This will boot you into the UEFI. Turn on the "Kiosk Mode" switch near the bottom of the list (you'll see it on the first screen that comes up) then reboot. Now, the Surface will only charge to 50% while plugged in, which won't destroy the battery like being kept @ 100%. If you are going to be away from power running on battery, just go back into UEFI and turn off "Kiosk Mode" and let it charge to 100%!
@@RickinICT Great tipp!! Thanks for that one! Finally I could manage to get a replacement by contacting one of the managers for the Surface directly by LinkedIn. Luckily this gentleman had a sense for customer satisfaction and helped me to get a replacement, which is running without any battery problems since more than a year (but falling appart mechanically).
@@ManuelHefti I have tried numerous times to get support to replace my surface pro 4. I have same problem like yours. Now they've even stopped listening to my requests. Do you remember who you contacted for this?
Can you upgrade graphics your own like this? Do they say surface is not upgradeable because the frame is not suitable for different graphics? They say glue to motherboard. So what? Glue can be taken care of, no?
The surface pro 4 uses an Nvme SSD? I get only around 700 MB/s when i see other Nvme drives go around 2500 MB/s. It's not a slow machine by any means but my numbers do look kind of underwhelming.
That SSD looks SUPER proprietary, as does the ram. So, probs not. And yes, your warranty will be SUPER affected. The second you heat gun and remove the LCD your warranty is over.
i did the same job for the upgrading of ssd from 128 to 512 in surface 4 ..............during the screen removing, it damaged so frank don't do DIY kindly go-to expert ..................
My surface pro 4 just stopped Woking. I opened the panel in the process damaged one part. I need to find the part number for the same could somebody please help. Part is located in the center of the board where the screen connects to the motherboard On the left of the display connector. The part is in blue color
* * * ! ! ! CAUTION ! ! ! * * * This tutorial, as the rest found online for the Microsoft Surface Pro 4, all fail to point out one very important detail in the display assembly removal. The adhesive strip used at the top of the display where the camera has found is approximately DOUBLE the width of the other adhesive strips holding down the screen. As you heat the edge of the screen and remove it, please make sure to insert the pick, or better yet a credit card, deeper (approximately 15mm-20mm) to fully loosen this wider adhesive strip. Failure to do so can easily lead to a cracked/damaged digitizer, as one of our technicians found out. 😞 We also highly suggest applying a fairly decent quality screen protector before attempting removal of the display. This strengthens the surface tension (no pun intended) reducing the chance of a cracked/broken digitizer. You can even use more than one, and remove the access protector once the job is finished. Our technician missed this, as it's often a requirement for surface of adhesive mounted screens of any type. 😞 Last, if you do need to replace the screen on your Surface Pro 4, be aware that there are two models: Samsung and LG. The numbers can be found on the back of the display. Samsung LTL123YL01 25 pin connector LG LJ96-06365B 32 pin connector There are a few other variant numbers, but the difference is the connector.
That screen is the barrier to entry. Interesting that so many people say that the devices fail just after warranty expiry. Mine failed 3 weeks after the screen warranty extension period. Never again Microsoft, once bitten twice shy.
CarloTheImmortal Hello! In this video we explain why we do not share what our heat guns are set on. It also gives some helpful hints on how to proceed. Hope it helps! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-6xzeXBmD3iI.html
The temperature your heat gun is set to would help to get a similar one for similar results. Forgot which channel actually disclosed their temperature which thankfully dissuaded me from using my 500Fto1000F heatgun which would of destroyed the computer.
damn !! I came to see the battery removal while this video is about how to replace everything but the battery aahah !! Nice video !! The removal of the screen was ok, although I considerably destroy the flat copper? wire doing wifi antenna I think .. that was melted into the adhesive of the screen.. what a design.. 100% made for no-service, .. no wonder why they avoided question about battery problem and refused to accept it was a manufacturer flaw..
Bingo, you have just realized something. Tablets are not meant to be taken apart/tampered with. Unless you know of a factory grade adhesive that you can trust, you should never try to pry one of these things apart.
That's not hard to find. Repair shops repair these daily and of course they are meant to be taken apart. How else would you replace the ssd and battery?
If the SSD fails for some reason, you have to remove the screen. What bullshit. They don't want you to repair it. Rather throw it away and buy another one. The SSD should be in a compartment at the back with a cover on it. Remove the cover and that's it. Especially for the high price that they are charging this computer should be more modular.
I didn't know the hard drive was a standard form. I might jus remove mine and scrap the rest. I will not get another MS product. I'll go with something that uses thunderbolt USB-C.
