Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
@@incognitoincognito5755 We checked your order was shipped with tracking number LZ307315311CN. This is already in BURNABY,BC on 2020-09-21 16:56 . You can track your order here: t.17track.net/en#nums=LZ307315311CN Please contact Canada Post for updates on the delivery of your order.
@@Paperfein Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Correct, and that is a good thing! Seems to be confusion with tracking numbers and delayed seller responses can be inconvenient. Long wait for the shipping of packages, but you get what you pay for. Other than that, all good ☺
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
I'm concerned I had $40 in my account I paid $30 for to 2 Versace belts. Why is it saying item being priced? Also say awaiting payment which I already paid? Than says awaiting shipment in not sure if ur system is glitched I have my screen shot saying I paid.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
@@dankseth452 yep I just got my 2 versace belts they legit they just take hella long with shipping I waited 2 weeks. What I did was go to live chat customer service they actually help u asap
I order something and paid with a credit card and I did not receive an email or anything. I tried to log in to check but it did not have my email on file. It has already charged my card. I just don't know how to find anything out now. I created an account after the fact.
Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern.
I ordered something like 2 weeks ago I believe and i had to wait a whole week for it to be shipped and it really pissed me off, it still says rn that I can’t track my package what can I do?
heaven: Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com
We checked your order, this was shipped with tracking number LY817445592CN. It is still on its way to the US. You can keep tracking your order here: t.17track.net/en#nums=LY817445592CN
Hi Payton, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Did u receive ur item yet cuz there’s a problem where it says it would take 8-31 days and it’s been a month for me and it says it’s arriving March which is weird but sometimes it just comes unexpectedly in the mail so did u get ur stuff yet?
Gavin Smith Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
DHgate could u help me out I ordered something a week ago and the item is expected to be delivered way past the date I was told it would come and I really need the item for a certain date
It's been a month since i paid for my product, why you s it taking so long ?? My product says waiting for shipping .. is it because of the coronavirus?
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Not always necessarily scammed, unless it shows seller store is closed/doesn't exist after the fact. Dispute a case asap, dhgate contacts the seller and within 24hrs. you should get a response! Worked for me everytime and saved me alot of aggravation in the long run. Goodluck! ☺
I ordered more than a month ago. I live in Los Angeles. There is no update to tracking. It says it was shipped on April 25. Then it was shipped out on March 30. It's already a month and tracking is stuck to March 30, no movement at all. What is wrong???
Hello Katrina, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
@@DHgateOfficial Hi. There is no update to the shipping still. I checked it on dhgate website and usps and it still says it's on transit and that was Mach 30. I read the reviews of the buyer and a lot of people that ordered in april from the US already got theirs. I live in Los Angeles and have a lot of USPS offices in my area. I already told the buyer I want a refundd because I feel like it's lost. The Order Number is 3314040666. Email is katrinalouisen@gm ail.com
i have a problem with my order, it have passed two weeks since i bought the item and i still don’t know where is my order at, it doesn’t provide me any information
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hello. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
At tracking my DHgate item, it is going from LA to another state passed mine. I live one state away from CA but it is going to a farther state. Is this normal for them?
Hi, I put in a wrong zip code and now my order status says it was undeliverable, who can I contact to have it redelivered to correct zip code or where can I pick up the package since the incorrect zip code is the next city from my home?
Did you guys already take the money but not give it to the seller until the item is received or is the money taken out as soon as I press I received the item ?
Once you pay for the order, you will be charged however, this will not be released to the seller yet. This will be held by DHgate and you are the one who can complete the order once it is received.
Hi Bmx Devion. When you open an account online through Chime, you get a Checking Account, and a Visa debit card among others. A Visa Credit card is an acceptable payment method here at DHgate.com
Hello Chico ?We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you? And we will check the estimated time of delivery.
I recently ordered a jacket on the 25 of December and it said my order was to be shipped by the 29but it hasn’t been shipped and l tried contacting the seller but l haven’t had any luck
Hi, please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern or please send an email to customer-support@dhgate.com or contact our live chat: www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hello Jerry Zam. We understand that you are concerned about your order. Can we have the order number so that we can check and see what we can do to help you? Thank you,
Hi Squad Actions, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi Z3RO, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
@@simonrosendo3392 Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
I’m on the part were it says “awaiting confirm” should I press the yellow botton “order has been received” but I haven’t got it yet.... I have been waiting for a good week by now.
Hi Ugly Boii, Please do not press that button yet if you have not received the item as that will release the payment to the seller. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Blu Customer Service Center DHgate.com
Hi my order said it will arrive on the 18th of august an it told me my item is being shipped an It said my order will arrive in 3 months not 30 days im I getting scammed ?? Cuz im so nervous
Hi Vezifi, I understand that you are concern about your order. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
I ordered my package almost 6 weeks ago (March 30), first the seller give me a fake tracking number of epacket, and never answer any of my questions, when I opened a dispute the seller gave me another tracking number that didn’t work to... no tracking information and any of my answers were replied from the seller. This is the first time I order something and have to deal with this worst customer service.
Hi Bushiido444 , Please send us your order number for us to check on its details, and provide further assistance to you. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com
HI Boston Williams Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You don't have to worry because we have an Escrow Service. So when you make a payment, it does not go directly to the seller. It will remain with Dhgate until you confirm delivery of your order or confirm that you are satisfied with the purchase.
Is it common for the tracking to not update? I have an order from DHgate that has not moved since 3/12/23. I contacted the seller and the seller say no worries I should get in 1 or 2 weeks. The item was shipped on 3/2/23. I hope the tracking update soon so I can know where my item is.
Hi Kiara, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
hello i've order shoes and the problem on dhgate is about the special caracters from my language thats on my adress its been 17 days since my shoes was shipped and the seller NEVER RESPOND i check the seller 14000 transaction 98% posivity so im keeping hope but ....
"Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. "
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
I asked for a pair of shoes 2 weeks ago, he says that "the items are being processed" I talked to the seller and he doesn't read my messages, the store has good reviews, and the shoes too, I don't know why this happens, it will be a mistake on the page ? Please answer me as soon as possible. :)
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi Christopher Peregrina, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Seems like a scam site. I also ordered something, they sent an email that it shipped, however it is not trackable. Also, I never created an account, I created on after my order, I like to do a guest checkout to limit the passwords I need to create. I get a message that the tracking number does not belong to DH gate.
Hi Tony, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Blu Customer Service Center DHgate.com
Cdx Ring Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
hey so i bought a shirt from enhon897 and he had a high positive transactions and i decided to get a shirt from him the order delivery date was supposed to me be july 30th and it didn’t show up
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi Luis Ortiz, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi DC5 Hoons, We understand your concern, we are here to assist. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
I understand that you have concerns with your order, let me assist you. That will be the order status for an order that has been shipped. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
I ordered a pair of shoes and it shipped but when I tried to track it it didn't show anything AND it said it was sold out. If I already ordered would it make a difference if it sold out
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi Yesirr Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi Lilliana A., Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
@@lillianaa.6300 Thank you for the order number 3346623982. Pending delivery means that it's waiting for the buyer to confirm the order and please do not click order has been received so that the payment will not be released to the seller unless you received the order and was satisfied and if not,then contact us right away. The seller provided a new tracking number SF6043218593999 last July and no update yet. Please message the seller about this. Thank you.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
@@timbarker4358 The delivery time of the order depends on the courier that you will select upon making a purchase as well as the processing time that the seller needs to prepare the item after the payment is confirmed. All the shipping couriers available for an item as well as the corresponding time frame and cost (if there's any) are indicated in the item page, please be sure to select an express courier such as DHL, UPS or FedEx if you need the items sooner so that you will get the items fast.
Hello Panta Shorts. We understand that you are concern about your order and can we have the order number so that we can check and see what we can do to help you?
Hi, this is Dhgate Customer Service! May you please provide us with your order number or login email address? That way, we can check the status of your order and we can provide the correct resolution to your concern. To get the order(PO#) number please do the following: 1. Login to your DHgate account. 2. Go to "My DHgate". 3. On the left-hand portion of the screen, you'll see "My Orders". 4. It will show you a page with all the orders that are still active, look for the specific item you are concerned with and you'll find the PO# on the left side.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi ATM Gang, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
DHgate sorry to bother you I can,t read Chinese and my email larhonda280@ gmail.com and tracking number Ly217265625cn, Ls327818366cn, Ly205842842cn,Ly196834528cn
Why did i get a message saying “enjoying your order please give us a review about it” Like i haven’t got my item yet why did this happen ? My item is shipped though
Hi DBZ· Anthøny , Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi Creed Calderwood, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi Modag, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
i ordered something as a guest and it’s been saying items being processed for about 2 weeks and they are saying that they can’t ship because the new virus that is oit
Hi Aydan, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
I ordered something yesterday and the seller said the package is getting packaged and sent to my house but today i got a email saying they refund my order but I didn’t order it to.
Rylan Battle: Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com
Ordered my item on march last week 2021.. and today its May 22, 2021. Still didn't receive my item. The seller says he/she can't do anything as its in transit. Do the transit takes such a long time.
Hi lob,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
@@homogrl We tracked your order, and the last update posted was on 2018-10-25, wherein your item has left Guangzhou. We suggest that you communicate with the seller regarding the updates on the delivery of your order. Since they are the direct supplier and shipper, they can be able to contact the courier and get updates for you. Here's how you can contact the seller: 1) Click “My DHgate” on the upper part of the DHgate homepage. 2) Click “My Orders" on the left side of the page. 3) Search for your order number. 4) Click on “Message Seller” on top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
Hi, for E-packet, it may take 30-90 days depending on the destination. "Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern. "
Hi its your boy syi, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
@@itsyourboysyi3590 We have checked your order and it shows that it is still in transit as of now. As of March 24, it has already been handed to the airline carrier next to your country. You can track the status of your delivery by clicking this link: t.17track.net/en#nums=LY685610908CN The tracking website will show more updates once the package reaches your country. The guaranteed delivery date for this order is 2021-06-11. The package should be delivered on or before that day.
Please provide us your order number acnd login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi Zaida Opio: Please send us your order number for us to check on its details, and provide further assistance to you. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com
I understand that you have issues with the order, please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
hi, i order some shoes a couple days ago, and i checked my order. and it says my shoes will be coming in THREE months. that’s way too long, do you know a way i could get them earlier?
Hi Acacia, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
all I got is an order number ..I got no tracking number..they told me my parcel is on the way but shows nothing on the site ..I've got no idea..they said I have to log on on Facebook..can't do it got no idea how .says on the site no items shipped..so I got no idea how it could be on the way..I messaged them and got only a order number..so ...yea.??? they said to track it go on Facebook..Ive looked on Facebook..it's not going to be there ...anyway whatever.
Peter Moygannon Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
My package says it was received in gaunzhau China does that mean it’s still being sent to me or did I get scammed? Also once you receive something are you supposed to hit a package received button
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
The delivery time of the order depends on the courier that you will select upon making a purchase as well as the processing time that the seller needs to prepare the item after the payment is confirmed. All the shipping couriers available for an item as well as the corresponding time frame and cost (if there's any) are indicated in the item page, please be sure to select an express courier such as DHL, UPS or FedEx if you need the items sooner so that you will get the items fast.
HI Jake, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
