IS MY MONEY SAFE WITH DHGATE? | DHgate Tips 

How long is usually the shipping and if the estimate delivery date doesn’t match the description does it chance once the status updates?

Same they stole my money when i paid with banktransfer after i payd they said they dont accept that anymore but on site u can still use it

Oh my. Thank God, I read this. I was about to make an order. Thanks for sharing.

nahh dont press anythign unless you receive the actual item ive received one of my items an now they are taken their sweet ass time to pay payme my full refund

Did you ever receive refund for returned items?

Did they responded to you

Hi Brian, The decision to stop supporting PayPal on DHgate came after a mutual review and discussion of our business partnership. Due to differences in our two companies’ business approach and strategy, we decided to part ways at this time. You may check this link for the list of our supported payment methods. help.dhgate.com/help/buyerhelpen.php?artid=D74DDC2074E3D504E04010AC0C645DF9&catid=2302 If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Blu Customer Service Center DHgate.com

@brad hoke Someone give this man an Oscar

Blessie Cramp Any sellers you recommend for high quality replicas?

joseph Da Realist did it come?

Hi Ashauri, Regarding your concern, Please contact our customer service using the link dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en so they can guide you how to delete credit card information on your dhgate account.

Hi FrostyClipz , To verify your payment, you can call your bank to get the authorization number of the transaction. This is also called approval code or serial number. It would be a six digit number or a combination of letters and numbers can only be obtained by the cardholder from the card-issuing bank. You could email the authorization number, and a photo of the credit card used (front and back) together with the order number to safetycenter@DHgate.com If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Blu Customer Service Center DHgate.com

DanDan Moore: Please make sure your card can be used in international transactions and verified by Visa or Master Card. We discourage our buyers to use prepaid cards specially if they are not verified by Visa/ MasterCard/ Amex because we need to ensure that your payment is secure and in case of payment issues and refund, you can communicate with the card issuer as well. Also, majority of prepaid cards are not able to do an international transaction.

DHgate ok thanks

DHgate what u guys have a RU-vid why so many good and bad talk I’m confused

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

jstumple did I get your item

cuz many of them use the shitty epacket shipping option

Hi Pj, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Blu Customer Service Center DHgate.com

If yes how much if i order something for around 60?

@@mobarkie2179 You may be referring to the customs fee. Any customs taxes that will be asked from you when the item arrives in your country would depend on your country's customs office. Since customs policies varies from country to country, we always advise our customers to contact their customs office. That way, you will be given full information on what items will be charged with taxes and other customs policies that you need to take note before you have an item be shipped over to you. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

Please tell us more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Same did they charge more or was that it

Dhgate do not charge any extra fees but as the company is based in China, your bank may. You can communicate with your bank so they can provide you more information about the charge.

Hi Angel, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

@@DHgateOfficial most stupid customer service ever, you don't help any one.

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

@@DHgateOfficial where do I send the information?

​@@mustafayousif7637 You can send it here on your reply or contact us on Facebook at Dhgate Customer Service.

Hi Barney, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

go forward Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

@@DHgateOfficial i didn't receive order# 3125763146 and order# 3130702707. Tried repeatedly with both sellers to get an answer. It is very difficult to get through to file a dispute. The email for my dhgate is docydoe7@sbcglobal.net. Please reply so this matter can be taken care of.

@@goforward4442 did you ever get your order or refund?

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Did you ever get your order?

@@francestay1137 lol

Did u

@@danieltrellez6612 I don’t even remember tbh 😂

Hello Vlone. Please provide us the order number so that we can check the shipping courier used by the seller in shipping the order. Or if the seller used FEDEX, then you need to contact FEDEX and provide them the tracking number, the same with DHL/UPS/USPS.

@@DHgateOfficial basically I ordered 2 things but I never paid for and I canceled them 3 days ago and out of no where yesterday I got a email saying they are awaiting payment when I had canceled them !!???🤔

​@@vlone9337 Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Jae: PayPal has no longer been a payment method here on our website since 2012, we have ended our contract with them due to differences in business approach. Not a problem since we have an Escrow Service like PayPal,when you make a payment on your order the money will not be released to your seller directly. This will only be released to your seller once you confirm the delivery of the goods. Please check this link for the complete list of the supported payment methods on our website: goo.gl/bzi94P For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

Rukhiyya Siddique : When you purchase through DHgate, your payment will not be released to the seller right away. Since we have an Escrow Service like PayPal,when you make a payment on your order the money will not be released to your seller directly. This will only be released to your seller once you confirm the delivery of the goods. We also encourage our buyers to keep their communication with the seller open. Since it is the seller who is the direct supplier and shipper of the items, they can be able to provide you specifications of the item you're interested in, as well as updates when your item is shipped. You can contact the seller through "MESSAGE" tab under the seller's name. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you are using a mobile phone, scroll down the page and click “Contact Seller”. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

Don't buy from this website, it's not trustworthy, I have received a wrong tracking number, I contacted the seller, but he never answered, later , I opened a dispute to complain and fund me the full refund, but also they are waiting the seller to answer or to respond to solve this problem. Is not a stupid and stollen website enough?!

Dragnmastralex Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

@@DHgateOfficial I have done so using the message section of the DHgate page as it provided all the information required.

@@DHgateOfficial sounds like you have a whole lot of bad reviews customers can't get ahold of customer service and many people don't recurve there items.. Hmmm good thing I do reviews first

Hi Maricela, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Blu Customer Service Center DHgate.com

Hi Thomas, you are right. And DHgate will only release the payment to the seller once you confirm receipt of the item.

DHgate ok got it thank you. So basically dhgate is a trusted website, however buyers need be weary on who they buy from. By checking the sellers reviews and how much people have purchased from them etc.

Hi buck bucko23, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Hi Rafa Ism , Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

@@DHgateOfficial UJ691375642CN this is one of them

LY456097757CN. This order placed on 9/ 15 and still didn't delivered, I read on the tracking that it went to New York, however, I live in kansas

​@@saraism4557 We suggest you to open a dispute for this order for invalid tracking number. How to open a dispute on mobile APP 1. Open your DHgate mobile APP 2. Tap “Account” icon found at the bottom part of the home page 3. Go to “My Orders” 4. Tap “Shipped” tab and tap the order that you want to open a dispute 5. Under Order Detail section, you will see “Return & Refund” 6. Please fill out the information needed before you tap “Submit”

@@DHgateOfficial OK, I opened with no response from the seller neither from the Dhgate website, I don't understand why do we need to wait until seller response? While it should be done by the website itself, like other respected websites. I bought more than 14 items from this website, but I will stop now for sure.

No, the only information that the seller get is the shipping information.

Hi Vlone, We are sorry but we do not accept Prepaid card. For a complete list of the supported payment methods in your country, please refer to this link from our Help Pages: help.DHgate.com/help/buyerhelpen.php?artid=D74DDC2074E3D504E04010AC0C645DF9&catid=2302#help_php-searchmiddel-1

@@DHgateOfficial hi so I ended up purchasing something just now but my question now is what If I miss that package on delivery date ? Where can I pick it up !?

Chuna Martinez Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Why tf do we have to wait for our order to be confirmed I never heard of that shit I’m pissed off semd my shit or give me my money back

DHgate I need my wig or my money back I’m pissed off why tf I gotta wait for payment verification

Ohh thatt’s Layy because they need to know that you have the money before you get the product. If you use a card that has $1.69 in your account and you’re buying a $60 wig.... that doesn’t work. Payment confirmation is required

Potelino Seven: The seller also needs to confirm your request since they are the supplier of the item and they have been processing your order. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Naiem A Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Sneller is called goldfever1668

Hi Xandor, please send us the order number so that we can help you find the whereabouts of the shipment. If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Sincerely, Sil DHgate Customer Service

On god u not lieing

Did they arrive yet

Hi Nonya, It will depend on the courier used by your seller especially now there are expected delays with the shipment worldwide. For further shipping details assistance, we recommend that you visit our website DHgate.com and contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name on the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.

Hi Mel, We understand your concern, we suggest that you send us the bank statement through email so we can check on it further and resolve the issue. Please send email to: customer-support@DHgate.com Regards, Blu Customer Service Center DHgate.com

mel sanchez really ??

did the issue get solved. I haven't ordered anything from dh gate because i am concerned about this

New Rap Music : We discourage our buyers to use prepaid cards specially if they are not verified by Visa/ MasterCard/ Amex because we need to ensure that your payment is secure and in case of payment issues and refund, you can communicate with the card issuer as well. Also, majority of prepaid cards are not able to do an international transaction.

mjelement89: Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

DHgate don't worry it's set up already!I get my money back!

My card wont go thru ive heard of this problem is there an alternative? Plz help

alexis cuevas: Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds you have available or your credit limit. Your bank may require your verbal authorization to proceed with a transaction. The decision to reject your credit card payment is typically made by your card issuing bank (not by DHgate). To protect your security and privacy, your bank cannot provide DHgate detailed reasons for why your payment was declined. Because of this, you will need to contact your bank directly to solve most credit card related payment issues.