Thank you so much for providing this video. It was not only great for troubleshooting - it showed me how to fix the ice maker. That would have been a pricey service call and that's IF I got an honest repair person. Thank you again very much.
Hi Robert, if your icemaker is making too much ice or overflowing be sure the bucket is properly positioned directly under the icemaker. Make sure the feeler arm is not broken. Some refrigerators have a freezer shelf that must be used when installing an icemaker. If the shelf is not installed properly, it will cause the ice to overflow. If the above suggestions do not resolve this issue I recommend contacting service to have your unit diagnosed. Thanks for checking with us! Alison with GE
Hi Peter - Thanks for reaching out to us. I am happy to help. Some ice makers have a wire bail, which acts as an on-off switch. To stop ice production, lift this arm up. If your model does not have this design, and you have an electronic display on the front of the freezer door, you may have a pad that controls this operation. To turn the ice maker off, press the “Ice Off/Lock” pad once, and let it go immediately. The words “ICE OFF” should appear. I hope this helps! Thanks, Jill with GE
This video is THE BEST. The diagnostic test helped tremendously. My problem was that water was not getting to the ice maker. A day earlier there was a piece of ice caught under the flapper and that ice caused a spring under the flapper to come out of place. Therefore the flapper was not doing it's job. I put the spring back in place and it all works now. Thanks!
i did the test and noticed one of the plastic teeth that dont move was a little bent which was preventing the teeth that do move from making a rotation! bent it back into place and now i have ice! I have been buying bags of ice for 2 yrs thinking the thing was broken! THANKS FOR THIS VIDEO GE really helped... only wish i would have looked this up long time ago! but such is life, happy to have it fixed now!
The paddle/flapper on our ice maker had a chunk of ice on it preventing it from swinging out fully. However, this video helped me test it once I fixed it. Thanks!!!
Exactly what happened to mine. I found this video, went through the test, and the rake started to move. I sat there with the freezer drawer open watching the rake and they got stuck about 1/8" "up" and kept grinding. About a minute after they got stuck "WHAM!": a piece of ice came shooting out like a bullet. Ricocheted off of the freezer drawer and into the kitchen. Looks like a piece of ice was frozen and holding the rake down.
Awesome! I actually fixed my ice maker due to this video's instruction of the 'Icemaker Diagnostic Test'. Thank you for a great instructional video. Not a waste of effort at all. :)
Hi Art - I am happy to help. If the ice is clumped or frozen together in the bin, it may dispense only crushed ice, or no ice at all. Remove the bin and dump the ice into a clean bowl. Rinse the bin with warm water, dry it with a clean towel, and place only the separated ice back into the bucket, taking care to remove any large clumps or small shavings of ice. Place the bin back into the freezer and try dispensing again. I hope this helps! Thanks, Jill with
Hello Derek, I have a suggestion that might help. Remove the ice bin and any large clumps of ice in the bucket, store the separated cubes in the freezer until later. Rinse the bin with warm water and let it air dry. Place the separated ice cubes back in the bucket and into the freezer, try dispensing the regular cubes again. I hope this works! - Sheree with GE
This is a great video. I was able to get my icemaker going within ten minutes. My raker had become unaligned and was easy to adjust. You saved me a service call. Thanks GE!
Hello Kim, We are sorry to hear you are having this issue and will be happy to help. Sometimes a small mound of frost/snow will form on the door in the ice chute. This condition is normal and usually occurs when you have dispensed crushed ice repeatedly. It will eventually evaporate.You can clean frost from the dispenser chute by using a warm damp sponge. For continuous frost: Operate the dispenser with the door open and the ice bucket out to see if the flap is closing all the way. If not, you will want to have the dispenser checked by a service technician.If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737. I hope this helps!
Nicholas, We are sorry to hear you are having this issue. We recommend having GE Consumer Service out. They can be reached by calling 1-800-432-2737 or you can schedule online. JW
Thank you so much for this video, the icemaker diagnostic test doesn't come in the manual, but with this video it worked very well!! Saludos desde Monterrey, México!
This video solved the problem on my GE GDE23GG but I did have to run through the procedure twice. Some things to note: a piece of ice was frozen and preventing the rake from fully rotating. It came shooting out of the freezer (no exaggeration) so be careful if your face is in the freezer during the test like mine was. I ran through the test twice because the first time there was still not water "noise" coming from the ice maker after the first test (no flashing green light either). Not sure if I didn't wait a full 15 seconds during the first test before power-cycling. During the second test, the paddle stayed IN while the rake was moving. Once the rake made a full revolution then the paddle came fully OUT and the water pump (water noise) came on and went back off. All is well now and I can go back to making my iced coffees. :-)
Hi Marcos, if during the diagnostic test the icemaker rake did not move or water did not fill the mold it is recommended to call for an icemaker replacement. If the icemaker light does not come on I suggest you check the on/off switch or the icemaker plug. If the light comes on, I suggest you try the diagnostic test again. If you are unable to get the light on the icemaker to come on I recommend service. I hope this information is helpful. Alison with GE
This video saved my cash poor ass big time. Bought a new house in Vegas with a GE. The ice in the drawer was at least 8 to 10 months old and tasted awful. Dumped it. Did the factory reset. It worked. It's now making new ice. Thanx loads! Q: I installed a quality Fleck water softener on the house. (The water in Vegas is awful. It's extremely hard.) If the new ice still tastes funny, what next? Replace the filter? The water from the dispenser tastes good. Although it's not cold. Thanx again.
Hello, Thanks for the feedback. Glad you were able to take advantage of the video. As far as the ice having a strange taste, please view the trouble-shooting link below: products.geappliances.com/appliance/gea-support-search-content?contentId=18944
Hello Larry, We only offer basic troubleshooting tips as this is beyond our level of expertise. I suggest you schedule an appointment to have your icemaker diagnosed by one of our GE authorized service technicians. Thanks for checking with us!
Very useful video, thanks. Mine wouldn't perform the self-test, so i removed it and found that the rotary rake had seized against the stationary teeth that break up the ice as it comes out of the mold. This caused the paddle to become stuck in the off position regardless of the on/off switch position. After I freed the rake by breaking off the stuck stationary tooth, the ice maker started working normally. I suspect that two cubes will always be frozen together because of the missing tooth, but if this becomes a big issue I'll replace the assembly.
Hi Rick, I am sorry to hear that your ice maker is leaking. We offer some trouble shooting tips on our GE Appliance website that should help. Just look under the Support tab, scroll down to the Troubleshooting section and type in "leaking icemaker. I hope this helps! - Sheree with GE
Hi, Dan - We are happy to help! So we may best assist you, please reach out to us on our GE Appliances website on our "Contact Us" tab. Be sure and include your complete model and serial number. We look forward to hearing back from you. Thanks!
My GE Ice maker started to not make ice very quickly or at all. Not even two years old. I tried resetting the icemaker but to no avail. Just randomly hit the temp button on the front and noticed my freezer was set to 0 degrees but was only 10 degrees inside. Plenty cold, but not cold enough per the setting. Then noticed the door wasn't quite closing all the way due to an item inside sticking out just a bit too far. Readjusted the item and noticed the door close better with that normal "seal feel" clump. It took a few hours but the inside temp went back down to 0 degrees, and the ice maker went back to working normally.
Bought GE Fridge last April (2016). Month later had to get service in because ice maker was not working. Repair did dazzle dazzle reset and said it should be fine. Haven't worked fine the rest of time. Finally got frustrated and phone GE. What a surprise! Sorry sir you are out of your warranty. Repair guy left today after paying $120.00 to tell us the ice maker (which is pretty well new still) needs replacing. Cost? only $331.00. I am in the building industry and will gladly share my GE experience with many.
Hello Mike, this is certainly not what we like to hear about our GE products. Have you started a GE incident number that we could look into for you? Please let us know. -SF
No I have not. The customer service rep at GE never indicated such a process of an incident number. If there is such a process I would gladly start with the incident number although I doubt this would be effective. Please advise.
Most definitely. We called Sears location where we bought it. They provided the number for GE and I called. They set up the service call and the service company called me and set up the appointment.
Hi, Avi - We regret your issue. Here is a link that offers information with the symptom of a leaking icemaker: www.geappliances.com/search/google/infobase/10001430.htm If your issue persists, service may be needed. If you would like to set up an appointment, take a look at our following link: www.geappliances.com/service_and_support/service/?ICID=supportflyout-service We hope this helps!
Thank you for the video. It helped resolve the problem. The spring end was not seated in the hole and the sensor arm was not under tension. Also chipped a little bit of ice off the spring.
Replaced ice maker, replaced filter, replaced damper door assembly, replaced circuit board, replaced inlet water valve. I run ice maker through the diagnostic, it does what it's supposed to do, even warms up on the bottom, then I close freezer door. Next day, ice is in tray and ice maker doesn't cycle. It's as if it's just stuck frozen. Temp display shows 0, fresh food shows 37. I'm stumped. Model is GE Profile PSS26SGRASS. Haven't had ice in 2 weeks now trying all these parts.
Hi Chris- We are sorry to hear you are having these issues. If the icemaker model will not eject the ice, please check the following troubleshooting link. If you continue to have issues, we recommend reaching out to GE Consumer Service at 1-800-432-2737. spklr.io/6059YYGN We hope this helps! JW
@@geappliances Thanks so much for the reply. I tried everything listed in the trouble shooting link but no luck. The only thing I can think of is thermistor or thermostat?
Hello Chris. We're sorry to hear that the troubleshooting didn't work. Since this is the case, please reach out to GE Consumer Service at 1-800-432-2737. Alternatively, you could contact us via private message on any of our social media platforms. Thanks! -AT
GE Ref (GRS18HCMSRWW) Icemaker: When turned on the ice-maker will not stop filling with water. But when the on/off control arm is raised to the off position the water stops. what part do I replace?
Where should the ice rake rest? It is stopping on the water fill side and have noticed at times that ice freezes to the rake. If this is not the proper location, how can it be adjusted to the proper position? It also seems to have trouble dumping the ice into the bin as the cubes appear to be partially frozen to the rake.
New GE profile French door, freezer on the bottom fridge. We don't use ice that often, once a week. The ice cubes are all frozen in the bin in the freezer. the freezer is set to zero why would the ice melt into a sold block.
Hello- Congratulations on your new refrigerator. Thanks so much for checking with us. When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, you may turn off the icemaker and stop ice production to prevent this as well. We hope this helps! JW
Hello GE.. GE Appliances are the only ones I've ever owned. Last frig was 20 years old and still works nice and cold. Ice Maker went out after 20 years and was told there was no replacement. 2019 bought GE side by side french door, water and ice outside panel. Today beeping beeps beeps continued, it changed from ice to water to lock to ice all day long. So, I went to the breaker box and flipped it off, for 1-minute and looked at panel. It was on lock. So I unlocked it reset freezer to 0° and frig to 37° and it's been 30 minutes and no beep! Now,,,, can you tell me why it barely makes ice????? Filter is new, frig hasnt been in house but 6 months, yes it makes ice but super slow, takes longer than 90 minutes to make a single batch, please help and thank you!
The videos have not addressed my issues. My GE Profile Side by side has stopped dispensing water; however, the ice dispenser works perfectly. When the dispenser is pressed, there is a creaking noise coming from the inside back of the refrigerator. The frig is about five and a half years old. What do you suggest, please?
My ice tray had tilted and was not level causing large cubes to make on the low end. When trying to cycle the cubes out it would stall because of the large cubes. I thawed out the ice maker, removed the cubes put a small glass under the maker to level it out. It cycled and refilled.
Just replaced the ice maker on my profile French door fridge. Water line to the valve was broken fixed that getting water to the water dispenser now ,reset the the ice maker ,checked the water to the filter section ,water squirts out when the switch is pushed in ,don’t use a filter have the plug in it fridge is about 8 years old . Still ice making is very slow running out of ideas . Temps are set at 0 and 37 degrees . Any suggestions.?Frank M
I have a Profile PSS26MSWC side by side refrigerator and the ice maker does not work entirely. The ice maker makes ice, however, when I push the dispenser paddle, I can here the drive mechanism turning, but no ice is pushed through the bin. I have cleared the ice from the tray and made sure the agitator is not stuck. I can not see why the ice is not being pushed thru the bin.
Hello Rebecca - We are sorry to hear of the experience you are having with your icemaker. Please review this article for more icemaker troubleshooting tips: products.geappliances.com/appliance/gea-support-search-content?contentId=17042 If this does not resolve the issue, service may be needed. Service can be reached by calling 1-800-432-2737, Mon-Fri 7 am - 10 pm ET, Sat-Sun 8 am - 6 pm ET or schedule online anytime at: www.geappliances.com/ge/service-and-support/service.htm
I have an older model GE profile with ice maker. The ice maker has a plastic piece to turn the ice maker on and off. For some reason the ice maker isn’t working but the water spout works fine. I’m on dialysis and this ice maker really helps me with not drinking a lot because I can use the ice. Please help.
I have a model 23 and the ice maker works fine, but the dispenser works intermittently. Sometimes it dispenses ice and sometimes nothing. The motor does not activate to push out the ice. Any tips on what could be wrong? .
I have a new GE side-by-side. After a month, it stopped dispensing ice. There is ice but it won't come down. Water will come, but no ice. I emptied it , checked for obstructions, and replaced it. It started making the ice again immediately, but after waiting a day, it still will not release ice. It sounds like it is going to, but never does.
I have GE model PSS27NSTASS. The original ice maker failed (green light flashing). I purchased a used one that demanded water once, then it started flashing. The diagnostic test did not activate a cycle. I replaced the water valve to no avail, then found a new WR30X10093 icemaker for a good price. I let it sit for 48 hours and tried the diagnostic test. Nothing. Freezer temp is set to zero. Is there any other electronic source of failure? Perhaps the control board? Please share your thoughts.
our ice maker produces ice, but the area where it dispenses into the door as well as the chute down the dispenser is getting ice crystals on it. I emptied all the ice as well as scraped/melted the clog of crystals...within days it reformed. We have a GE Profile side by side refrigerator/freezer
Hi Jack - Please review the following link for next steps to take: products.geappliances.com/appliance/gea-support-search-content?contentId=16662 . -TS
In my case it seems that my ice cubes are sometimes frozen inside the ice maker, but then they will melt partly, and then when the ice maker adds more water, the excess water spills down the back of the unit.
Hello, re GE refrigerator model gce21xgyfls. The ice maker freezes over to the point where I am unable to open the freezer door. This happens when the freezer door has not been opened for a few days. I have tried switching off the ice maker but this does not solve the problem. Thanks for your help. Armando.
My ice maker was working great until we had a strom then the power outage my ice maker was pouring out water all over the floor I turn the it off under the sink but still water just pouring then I went to were the water heater was and turn the blue main water off and it stop finally at 9:00 pm the power came on so I turn the it all on under the sink and turn the power to the water on my water dispenser works but no ice so I did the reset three times so I will wait two days and hopefully it will work my question is this if I get water from the water dispenser is that the same for the ice maker as well remember I’m a girl doing this on my own so I could use some advice you.thank you
My appliance is only a year and half old and from day 1 we’ve never had a full bucket of ice. I’ve contemplated buying a countertop icemaker bc buying 7lb bags of ice every few days gets expensive on a already tight budget. We get ice it’s just the production is epically slow and never fills to the top.
Hello, We're sorry to hear your ice maker has a slow ice production. We understand how bothersome that would be, and we'd love to help! Please refer to the following article here: spklr.io/6051lW9F. Also, the owner's manual for your refrigerator model will indicate the appropriate amount of ice to produce. We hope this helps! We're always here if you need anything. Take care, SH
It’s been like this from the onset though. We get water from the dispenser so it’s not a waterline issue. We know we need a new filter we just can’t afford a new one.
If you need a by-pass plug, please send us a private message on Facebook with your model and serial number, address, email and phone number, and we will be happy to send one as a courtesy. Thank you! JW
I have a GE Profile refrigerator with an ice maker. The ice maker will not quit making ice and over flows even with the shut off arm in the up position. Any advise.
ok lets say it didnt turn 360 degrees after 3mins....there a way to fix it without buying a new one? will water pour into the icemaker regardless if the icemaker is bad or not?
Hello. I had some leaking from my freezer. I replaced the icemaker since part of the rake was missing and it was having trouble operating properly. Then I noticed the leak was from the waterline that goes to the freezer. So I also replaced the water inlet valve. Now I am not getting any water to the icemaker. Still getting it to the water dispenser in the front. Any suggestion? The icemaker diagnostic didn't do anything.
My ice maker is making ice as it should. However, when I push the paddle to dispense ice (GE Profile side by side) the selection lights go out for several seconds before coming back on. In the meantime, there is no response by the dispenser mechanism - no movement, noise, etc. Suggestions?
Hi Curt, We are sorry to hear you are having this issue. We recommend resetting the electronics by unplugging the unit or flipping the breaker off for a minute. (During this time don't open the doors). If you still have this issue, we would have to recommend contacting GE Consumer Service at 1-800-432-2737. I hope this helps!
Hello. I have a GE Model pfs22misbbb and the icemaker stopped working. I attempted a diagnostic test as shown in the video and nothing happens. The green light is on when the freezer door switch is pushed in but nothing else happens. Any suggestions would be appreciated. Thanks
Have GE Profile refrigerator with ice dispenser. Digital control panel isn't working and light and alarm lights keep going and off but can't change from water to ice or doesn't show temperature of freezer or fridge. Water still comes out and it makes ice.
Hello Marie, We apologize for these issues and would like to help. Try disconnecting power to your refrigerator, at the power source, for about 30 seconds to reset the electronics. If this doesn't help, then I recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at: www.geappliances.com/ge/service-and-support/service.htm Thank you. -SF
There are two thermostats in my ice maker. Wr30x10093 mod can 29. I have tested the large one that senses temp of the mold tray and it conducts when the temp is 15 dregs. What is the purpose of the smaller one and how do I test it?
I have a similar problem. The ICEMAKER makes ICE, and if I activate manually the cycle it goes well. But is not repeating the cycle again. I can't manage to make the Ice Maker operate continuously. Can you help me with that?
It seems GE is pretty responsive. I have a Profile Arctica side by side refrigerator. The ice dispenser has suddenly turning on and dispensing ice all on its own. And if you use it, it stays on. Any helpful videos?
Paul L We are sorry to hear you were having this issue. Depending on the model number there could be a way to deactivate the dispenser under the hinge. However, GE Consumer Service should be called at 1-800-432-2737. If you ever need immediate assistance you can contact our GE Answer Center at 1-800-626-2000. We hope you have gotten this issue resolved.
My GE Model GSL22JFXA LB has stopped making ice. I noticed that in the past 6 months or so it would stop, I would change filter and then it would start up again. Now it's not making any ice at all. I checked the water lines and I have good water pressure but there is no water filling the ice maker. I tried to run a diagnostic test as per procedures, but it doesn't work. I also noticed that the green light on the ice maker is off, but the switch is on. But then, that green light was never on from day 1. Could it be the solenoid or the ice maker itself that has gone bad ? Water dispenses very well from the front.
Hi - there could be several causes for your icemaker not producing ice. Your freezer's temperature be less than 15 degrees F in order for the icemaker to call for water. If the temp is OK, then make sure the icemaker is plugged in - there is a cord that plugs into the freezer and if it's become dislodged, that would explain why the green light isn't on and why the diagnostic test didn't work. However if that's not the cause, you may need service at 1-800-432-2737. Thanks -CC
+Adam Cox We're sorry our tips did not resolve your issue. We recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at: geappliances.com/service_and_support/service/
we got a used GE side by side and we hooked up the water. we tried the water and it came out fine. the ice marker didn't stop filling up with water so we had to turn the water off? i'm i missing something thank you
We recommend performing a full system reset by unplugging the unit for at least 30 seconds, and then plugging the unit back in. If this does not solve the issue, please reach out to our service team by calling 833-426-3393 (Monday - Friday: 8 a.m. - 8 p.m. ET; Saturday - Sunday: Closed) for further assistance.
I have run the test and it runs as shown, but the ice tray doesn't fill with water. The water dispenser still works so I know it has water. It stopped suddenly.
Hi, I have a Kenmore side by side, The ice maker works, but after using the icemaker, either cube or crushed, we are getting ice cubes inside the freezer on the lower shelves. Is there something that is supposed to prevent the ice from falling into the freezer section?
Hi Michael - while I don't know anything about Kenmore refrigerators (Kenmore is not related to GE), you want to make sure the ice bucket is in the correct position so ice can't "miss" the chute. And if the bucket is overflowing with ice, you may want to remove some. You may want to check with Kenmore to see if they have suggestions specifically for your model. Thanks -CC
I have a problem with the ice maker in my refrigerator. The ice maker is similar to the video but it is GE. It makes ice but it joins the ice that goes out with the new one. The machine is without synchronization, how is it synchronized?
Having trouble understanding this but if the new cubes that a freshly made are sticking to the old ones, you may have a leak. Below is a link about how icemakers work; hoping that answers the synchronization question. products.geappliances.com/appliance/gea-support-search-content?contentId=16978 Troubleshooting tips are here: products.geappliances.com/appliance/gea-support-search-content?contentId=21554
I have a GE TFX22R that has been running well since 1992! The icemaker dispenser gets moldy at times and I'd like to remove the rear cover recess from the inside of the freezer door to clean it. Does anyone know how to do this so I don't break the plastic door? The part is no longer replaceable. Thanks!
I have a GE Profile refrigerator and the Ice maker won't shut off. The shut off arm is in the off position and it continues to make ice. What could be wrong? How could this be fixed? Thanks
+heineken252 Thank you for reaching out to us. Here is a link offering a few tips. We hope you find them to be helpful: products.geappliances.com/appliance/gea-support-search-content?contentId=16934
I have installed new ice maker after checking all other possible issues. it worked briefly and now it will not work. The water fill valve is fine the door switch is good. when installing new ice maker we saw the timer moving and figured I had it fixed. then after waiting it didn't make new ice. I'm hoping the wiring did not go bad. any suggestions. please.
Hi Deborah, Thanks for reaching out to GE with these ice maker issues and we want to help. Please see these additional troubleshooting tips from our GE website: products.geappliances.com/appliance/gea-support-search-content?contentId=17403 Good luck! -SF
I have a GE Profile side by side and I can hear the ice machine turning---or something sounding like a continuous operation----and although it is MAKING ice it will not dispense ice. Suggestions?
+Meredith Trapp We're glad to help, Meredith. Please take a look at some tips, offered in our link, below: products.geappliances.com/appliance/gea-support-search-content?contentId=16843
I have a brand new CW23SSHHSS. The ice maker was working fine but now it just pours water in the bottom of the freezer and it freezes into a block of ice. Any ideas why the water is not going into the ice tray?
I would recommend turning the water line to the ice-maker off and then calling our service team at 1-800-GE-CARES; this description doesn't sound normal.
I friggin hate ice makers! But...for what it's worth...this troubleshoot seemed to has worked. I just ran the diagnostic test. We'll see if I have any ice in the morning. Good night, Al Gore's internet.
I have a GE Profile fridge about 6-7 years old, top freezer / water dispenser inside fridge. The ice maker makes ice, but the production is low. What could that be? thanks
Hello Bill Turpin, Thanks for contacting us. We will be happy to help. If you have an integrated ice bucket the bucket will get to the point where the ice maker stops, but is not yet full, after 1-2 days without dispensing. Nominal production of 100 to 120 cubes in 24 hours will only fill the back portion of the ice bucket. (100 to 120 cubes doesn't look like much.) Try dispensing some ice. The ice maker will start working again and the ice bucket will get full. If the ice bucket is empty and you leave for a few days, it will only be 1/2 full when you come back. This is due to the ice bucket tilting back and the ice pile in the back shutting off the ice maker. Once some ice has been dispensed the ice maker will start working again and the ice bucket will get full. With no ice usage, other than the auger to move the ice up, this can take 2-3 days for it to get full. Thanks so much for your question. I hope this helps!
Water was pouring out of the icemaker water line inside of the freezer at a high rate and flooded my kitchen! Also, my icemaker failed the diagnostic. Will a new icemaker fix this?@ GE Appliances
We are so sorry to hear this has happened with your icemaker, D.A. Please contact our GE Service to have a GE trained technician diagnose and repair this for you: www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service Thanks for working with us. -SF
Our automatic icemaker does not make ice in our GE GSH25JGDBB The water dispenser works without issue. How do you adjust the paddle, if the paddle does not move freely. The spring is connected to the paddle and the ice maker housing. Any ideas on how to get the paddle to move back and forth?
Hello Rudy, thanks for contacting us and we want to help. First, make sure that the icemaker switch is in the "ON" position. Then, the icemaker must reach 15 degrees F before a cycle will begin, so increase your temperature settings if needed. Next, try adding a cup of water to the ice cube mold to see if it will eject the cubes for you and reset it. If this doesn't help, then I recommend scheduling a service appointment: www.geappliances.com/ge/service-and-support/service.htm -SF
Hello, We turned off water to our house a few weeks ago to work on the plumbing. Before then our Ice Maker was working perfect. After we turned our water back on it stopped working. We unplugged the fridge/freezer and let it thaw out. But its still not making ice (Do you need to turn the Ice Maker off when you shut off water to your house??) Water works perfectly. We pulled out the ice bucket and preformed the ice maker diagnostic test but nothing happened. No turn and no water filled. After we turned on the water to the house we noticed that the ice makers green light WAS flashing green. Now its a solid green.. Any ideas what could be wrong? It can't be broken since it was working before the water was shut off to the house.
Hello Christina, We are sorry to hear that you are having this issue. Please take a look at the link below to see troubleshooting tips. www.geappliances.com/search/google/infobase/10000594.htm If you still have issues, please contact us via e-mail for additional assistance. www.geappliances.com/service_and_support/contact/form_email.htm?ICID=supportflyout-contactemail Thanks so much for checking with us. Have a good day!
