How We Used Our Own Platform to Improve Social Customer Care 

At Sprout, we know social media is the missing link to customer care success. And marketers who aren’t using social data to shape, inform and improve your customer care strategy are missing a huge opportunity.
Our social media and care teams used Sprout reports to pave the way toward enhanced customer support. The result? A 55% decrease in our average response time, and 36,000 messages handled in the Smart Inbox.
Marketers and social media professionals know that top-quality customer care is crucial for supporting and connecting with customers. Dive deeper into how we did this-and how you can too-on the blog: bit.ly/3UI3da9
✨ Additional resources:
- The full “Sprout on Sprout” case study: bit.ly/3UI3da9
- Try Social Customer Care by Sprout Social: bit.ly/44G9bMd
🤔 Curious about Sprout? Try Sprout free for 30 days to make managing your social channels and social customer care strategy easier: bit.ly/3UGGye9
👋 Follow us on social:
Instagram: / sproutsocial
Twitter: / sproutsocial
TikTok: / sproutsocial
Facebook: / sproutsocialinc
LinkedIn: / sprout-social-inc-
Pinterest: / sproutsocial
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About Sprout:
Sprout Social offers robust social media management solutions for brands and agencies around the world. Start a free, 30-day trial to take your strategy to the next level: bit.ly/3pTRtRy
#CustomerService #CustomerCare #SocialMediaCustomerService #SocialMediaStrategy #SocialCustomerCare