HP Laptop Starts but No Display | Black Screen | HP Support

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In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset the memory modules.
Chapters:
00:00 Introduction
00:13 Reset the Laptop
00:56 Connect an external monitor
01:54 Recover the BIOS
02:35 Reseat the memory modules
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HP Laptop Starts but No Display | Black Screen | HP Support
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26 июн 2024

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Комментарии : 8 тыс.

@amwartwork 4 года назад

been repairing laptops for 12 years and i can honeslty say ive seen most problems coming from HP laptops.

@dawnbunty7 4 года назад

I can agree to that I bought a hp laptop and it's only 3 months and this happens and by the way what about Dell ?

@ghostm2962 4 года назад

Hi bro , I have a problem my hp probook 4530s laptop, every time I want to install the video card driver the laptop monitor get black and after couple minutes it's shutdown it self... I tried different OS (win 10 , 8.1) and the problem still.

@sxnqt386 4 года назад

I've had a HP laptop for Years now, It just got reseted a Few months ago. And now the screen is black, And nearly Impossible to fix. None of these are working.

@raybeam4 4 года назад

HP is bad I’m getting a Lenovo

@misscnn7379 4 года назад

My hp stream laptop won't turn on. Black screen. No battery removal... Cap locks blinking... Pls HELP!!!!!!! It's only 5 months old...

@maxwell2.094 4 года назад

I don't understand why a laptop will just randomly not show, a new laptop that cost 999.99, what kind of thing is that

@HPSupport 4 года назад

+Maxwell 2.0 thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@jbj7799 4 года назад

Maxwell 2.0 same thing with me also a new laptop n costs $1000

@zylonandtamponhead 4 года назад

@Mohan Sandal spent 1600 on spectre 360, sent it in to service center 2x for black screen issue upon wakeup, spent hours wiping and reinstalling everything, nothing fixed, updated everything, reinstalled os so many times, still have to reboot computer all the time because HP sells shit.

@Poydra 4 года назад

zylonandtamponhead I bought an hp computer for $1200 7 years ago and it still works today like brand new

@zylonandtamponhead 4 года назад

@@Poydra there's an exception to every rule..

@sheelasatyanarayan9062 9 месяцев назад

The videos on laptop problems fixing is something amazing. I salute all those who post such videos. May your tribe increase.

@sn0_.w 11 дней назад

I’m never getting a hp laptop again💀

@ictmmxmscalper 11 часов назад

i have had lenovo , samsung , nothing even remotely comes close to lasting as long and working as well as hp, mine is well over 4 years old

@bingeplanet4463 4 года назад

the fact that hp support is answering questions on youtube shows just how riddled with problems their quality assurance is.

@MrIDGAF 4 года назад

Binge Planet They’re literally saying the same thing over again to every comment lol

@Jinkle 4 года назад

Lol

@lol-ws6po 4 года назад

Prabhnoor KAUR bro arent the hp omens good tho its been on microsoft for so much now

@MatrixamYT 3 года назад

@@lol-ws6po hello again

@73ttda42 3 года назад

Matrixam hello again

@nischith8579 3 года назад

we cant do this everyday and recently my online classes (due to covid-19 virus )were going on and the screen went blank and black. And it is a brand new hp laptop . This is totally annoying and demotivating.

@HPSupport 3 года назад

+nischith thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@roshelleirving4713 3 года назад

@@HPSupport I need help my laptop saying no bootable device insert boot disk

@rxtelll 3 года назад

Same with me sis/bro

@tejaswiniadakurkar1844 3 года назад

Thank you..... Thank you so much for your support

@tejaswiniadakurkar1844 3 года назад

Your link is really helpful

@genuinelykurius 2 года назад

I don't know why people are being so negative. That last step worked for me! Fixed it without the help of any technician! Thanks for the help!

@HPSupport 2 года назад

+Gautam Kalyankar Glad to know that the video has helped you fix the issue!!

@davidpepin3017 Год назад

The Bios recovery (B+Win+power) did the trick. I've been repairing computers for a while and it's one of the first time this works lol I almost fell out of my chair. Thanks!

@HPSupport Год назад

Hi David, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@Niallhoran-kn7zq Год назад

I tried that and its just stuck at 50% for an hour and it eont turn off help

@mikzikomax1851 4 года назад

I will never buy hp laptop again

@HPSupport 4 года назад

+MikZiKo MAX thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@putinsneighbor8351 4 года назад

HP Support It didn’t work. Your product is garbage just like you.

@inZaneV6 4 года назад

my lenovo laptop like this too its not from hp lol

@evieasmrandentertainment463 4 года назад

PUTIN'S NEIGHBOR actually no ur talking to yourself

@seinensky5473 4 года назад

HP Support shut up

@MigTheFalz 2 года назад

I've had that problem with my mom's HP laptop 8 months ago and that fixed it right up, thanks HP for this helpful tutorial

@HPSupport 2 года назад

+Miguel Falzon Glad to know that the video has helped you fix the issue.

@MigTheFalz 2 года назад

@@HPSupport HAITCH PEA

@MigTheFalz 2 года назад

Also what is up with the + synbol instead of an @ symbol on my name, this isn't 2013 with Google+

@yohannesmulugeta3744 Год назад

@@HPSupport Hello there, pls help me fix mine, it won't back on display the screen while the rest is working, n my HP model is 15-f272wm, can you help me pls?

@rosenaelacson8397 Год назад

The first tip really helped me in one try, really helps. Thank you for this!

@HPSupport Год назад

Hi Rosenae, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@what-bd3hh Год назад

@@HPSupport if none of these steps worked, what should i do??? my dad needs it for work and he doesnt know yet about what happened to the laptop.

@Pantelos125 Год назад

@@what-bd3hh rip

@meiraloraduncan8953 6 месяцев назад

Thank you, thank you this is the only thing that helped me get it back after trying other tips that did nothing. I hadn't used my laptop in a long time and when I did I had forgotten my password and in the process of verifying my ID I accidentally hit something when my computer was trying to slide off my work surface. So happy to have it back.

@christophern7921 3 года назад

I’ve only had my laptop a week and it’s already having this issue! You’re obviously not testing your products before you sell them!

@HPSupport 3 года назад

+Christopher N thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@cr-zq8qn 3 года назад

A week???

@dracul1naa 3 года назад

@KingofRoblox X SAME DUDE

@2saw 3 года назад

@@HPSupport hi hp my 15dc1088nr omen laptop turns on but it is just a black screen. do you have any suggestions

@TheAbangz 3 года назад

One month and got prob...sister just buy lenovo yet more faster,windows display much quicker,more lighter weight and more cheaper. HP HP..i guess ur printer only good

@obeewankanobee4351 3 года назад

It only took 1 min of following the instructions in this shirt but sweet video and my laptop is working now! Thank you HP support! No more black screen and it only took a few seconds and didn’t have to pay anyone to fix it for me!

@HPSupport 3 года назад

+oBeewan kanoBee I am glad to know that the video has helped you fix the issue.

@ultradarkbeast 8 месяцев назад

I skipped step 1 thought that it will not work. But later I tried it and it worked. Thanks HP ❤

@Shoppy_ShoppyGirly Год назад

Thank you so much. I got my computer fixed. The video is so simple for me to easily understand. Thank you so much for this valuable video. ❤

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@anpsteph 5 лет назад

That fixed it, thanks. I like the older PCs. Much less hassle.

@HPSupport 5 лет назад

+Ess I am glad to know that the video has helped you fix the issue.

@ixta3243 4 года назад

For those of you on the BIOS update part, just a quick fyi, the video says 40 sec, but mine actually took a couple minutes. after the 40 sec i thought it just didn’t work so i left and went upstairs, a couple minutes later i saw it had started to reboot, and now works perfectly fine, so don’t get discouraged if it doesn’t work after 40 s. Great video!

@HPSupport 4 года назад

+Ixta I am glad to know that the video has helped you fix the issue.

@phoenixfourth3847 Год назад

You are a life saver, it took around 10mins. I suppose it varies based on the model's processing power and the cheap ones (~300€/$) take way more than 40seconds.

@addractiveyeji908 4 месяца назад

Mine took 2 seconds😆

@kshitijkumar9094 2 года назад

My friend I can't thank you enough, you saved my money, keep up the good work

@HPSupport 2 года назад

+Kshitij Kumar Glad to know that the video has helped you fix the issue!!

@afrobyann9959 2 месяца назад

The first step worked for me. Thanks, very helpful.

@josh4735 4 года назад

Just bought mine, now watching this after 1 boot. wtf

@HPSupport 4 года назад

+Josh thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@ahmedyassin9275 4 года назад

@@HPSupport It did't help !!!

@SpizNitrate 4 года назад

HP Support it does not work for me all these steps don't plz have u got another way

@josh4735 4 года назад

@@SpizNitrate took mine back and bought another brand.

@orrjam1 4 года назад

Yes jus had mine for 4 months and it won't come on. Blank screen 🥺

@trumainedean8283 3 года назад

$800 for the computer it lasted 6 months, sent to HP they fixed it and it lasted another 6 weeks, sent to HP again had to pay $300 and it lasted only another 6 weeks. Needless to say, I will not be purchasing an HP laptop again.

@Martin-jl7dk 2 года назад

Same

@HPSupport 2 года назад

+Trumaine Dean thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@gress991 2 года назад

@@HPSupport copy and paste crap

@mfonemana_uduak 2 года назад

Same. Atleast yours lasted 6months.

@saminurrahmanrimon7176 2 года назад

Hp laptop isn’t good

@glenalejo256 11 месяцев назад

Recovering the Bios worked. You just saved my day! Yhank you. ❣️😘

@lukemcgarr6127 Месяц назад

Removing and reinstalling the internal battery fixed my issue. Thank you!

@usmanahsan7156 4 года назад

I can’t believe you’re monetizing this video. True example of making a problem and selling the solution.

@confusion7074 2 года назад

The third step helped me a lot. Couldn’t be able to start the screen but now I can. Thanks mate

@HPSupport 2 года назад

+C O N F U S I O N Glad to know that the video has helped you fix the issue.

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! The notebook used in the video is HP Specter Notebook! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@marufhassan634 8 месяцев назад

Never have I been happier to hear my laptop fans running and letting me know the laptop is working.

@TsarOfRuss Месяц назад

This just happened to me, the fan is running fast but the screen is still not showing anything.. will it ever come on??? how did you fix yours???

@marufhassan634 Месяц назад

@@TsarOfRuss The first solution worked for me

@John-uj8rg День назад

@@TsarOfRuss did it end up turning on? Mine is currently having the same issue

@TsarOfRuss 15 часов назад

@@John-uj8rg No, they changed the hard drive entirely

@janealvarez6216 4 года назад

I’m so upset! My laptop just randomly started tripping then now I can’t get off the black screen at all

@HPSupport 4 года назад

+Jane LikaDiamond thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@Nawalsamer04 3 года назад

HP Support mine isn’t the same type of laptop as in the vid it’s charging yet not opening

@thefakezoro4882 3 года назад

What happened u fix it ? What was the problem?

@janealvarez6216 3 года назад

@@thefakezoro4882 I ended up taking it to a tech and he told me it was the hard drive. He fixed it for $20 😂 hp support sucks

@thefakezoro4882 3 года назад

@@janealvarez6216 same it was the hard drive

@Nova_Shiny 4 года назад

Thank you this happens every now and then when I've worked it a bit too hard i would be on my gaming computer but unfortunately its motherboard fried

@janicefoster3901 Год назад

Thank you very much, this definitely helped🙌🏾🙌🏾 after watching many different videos.

@HPSupport Год назад

Hi Janice, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@MockingBirdGotU 8 месяцев назад

Thank you! The third step worked for me.

@randywelch8265 4 года назад

This video was a HUGE help!! Thank you!

@HPSupport 4 года назад

+Randy Welch I am glad to know that the video has helped you fix the issue.

@ibrahimoladipo1547 4 года назад

Thank you for this video. I removed the RAM and inserted them back just like you did and that solved the problem. Now my screen is back on and everything is working fine. Kudos to you

@HPSupport 4 года назад

+Ibrahim Oladipo I am glad to know that the video has helped you fix the issue.

@Chinny_Emma 11 месяцев назад

I changed my Ram and my laptop on but didn't boot. I removed the new Ram and put back my old Ram. Still the same thing, it's blank. What can I do to solve this issue

@Deaner1988 9 дней назад

Wow reseting the BIOS actually helped BIG THANK YOU BRO!!!! my lcd screen is back on and working normally

@shanisestevens2526 Год назад

Thank you so very much! This was by far the most user-friendly version of help I have found in a long while. I was able to fix my son's computer in time for his online class tonight. I am grateful.

@HPSupport Год назад

Hi Shanise, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@raylenemuhammad3530 Год назад

@@HPSupport weeaeaeeaeaeaeeeeeeaeaeeaeeaeeeaeeaeeaeaaeaeeeeeaaeeaeeeaeeee

@anshbarve Год назад

@@HPSupport my laptop is still not on

@anshbarve Год назад

@@HPSupport my issue is not fixed

@rupadebnath3581 Год назад

@@HPSupport I feel like my motherboard is dead

@ed1777 3 года назад

Really helpful, i can resolve my issue... thanks a lot!! I restarted the BIOS and my laptops comes to work perfectly!!

@HPSupport 3 года назад

+Edgar Sanchez Glad to know that the video has helped you fix the issue.

@joannechanchengwei317 3 года назад

@@HPSupport my laptop has got some noise after clicking restart, is this normal?

@ModernJewelryMakers 2 года назад

My Bios reset but the screen is black again

@vlux9756 2 года назад

Definitely saving this bruh, had to find a good video before class started, this one is just amazing, first 27s in the video and it already helps 🙌🏾🙌🏾

@HPSupport 2 года назад

+VLux Glad to know that the video has helped you fix the issue!!

@nishanthselvam8277 7 месяцев назад

I thought it won't work at first but in step 1 itself it came sir, very thanks for this useful video

@chloe1826 2 года назад

U saved my life I was fricking out and scared that I might have accidentally deleted all my mom's work from her laptop but now the laptop works perfectly good

@HPSupport 2 года назад

+Chloe The first Glad to know that the video has helped you fix the issue!!

@Assassin-bc1pn 3 года назад

"If screen remains blank, then threw it off window"

@HPSupport 3 года назад

+A_ Assassin thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@rudrakumarsingh2369 3 года назад

@@HPSupport STOP COPYING AND PASTING THE SAME REPLY

@ServerPanic 3 года назад

@@rudrakumarsingh2369 its a bot.

@bagel9141 3 года назад

@@rudrakumarsingh2369 beep boop, its a bot

@laptopdr 3 года назад

For more information for hp laptop watch out this link : ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-mdePCBDFIz0.html

@youssefabbas39 4 года назад

When I open my laptop, it appears the loading screen and takes forever ,and then nothing happens.

@HPSupport 4 года назад

+Joe Abbas Jr thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@gusdabus9895 4 года назад

The same thing is happening to me. And this video does not help

@sabeenhaider7993 4 года назад

U have to do startup repair to fix it

@huttonmthaira2252 4 года назад

Mine tok

@Ju1iusX2 4 года назад

Prabhnoor KAUR jeez man calm down

@nafisatasnim7148 6 месяцев назад

Wow.. Step one and the issue is solved,..... Thanks magic man ❤ subscribed 🎉

@IslamicLecturesBD24 Год назад

Thanks a lot man it worked for me doing the 1st step, you earned a new sub!

@HPSupport Год назад

Hi there, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@marccushing1724 3 года назад

I completed the first step, just before plugging into an external screen, and it worked! Thank you.

@tahasiad 3 года назад

Yes, same for me step 1 fixed it

@HPSupport 3 года назад

+Marc Cushing Glad to know that the video has helped you fix the issue.

@nastycheseseses9195 2 года назад

@@HPSupport mine didn’t work and my hp laptop does not have a removable battery:(

@m7razeen50 2 года назад

@@HPSupport by doing the first step Will it lose memory

@ShannonPoolNay007 4 года назад

Thank you! Working from home and got the black screen this morning. I appreciate this fix on here, as I didn't have to call in and wait on hold.

@HPSupport 4 года назад

+Shannon Pool I am glad to know that the video has helped you fix the issue.

@marcelvarela3706 Год назад

Reinstalling the memory solve the problem for me! Thank you very much! I had this problem after replacing the bottom case of the laptop.

@HPSupport Год назад

Hi Marcel, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@archanaittaboina6547 Месяц назад

Thank you ,It is resolved.

@NotoriousMohamed 5 лет назад

Thank you so much, reseating the modules helped me out

@HPSupport 5 лет назад

+Shiretoko I am glad to know that the video has helped you fix the issue.

@easye5653 4 года назад

What do you mean reseat the modules? i have a brand new HP chromebook 14 inch and it blacks out. Thanks for any Tips you have?

@shafeeqck 4 года назад

Thanks for the video. It helps me to solve the issue regarding the black screen issue during these lockdown days 😍

@HPSupport 4 года назад

+Shafeeq Haris I am glad to know that the video has helped you fix the issue.

@ankita5612 Месяц назад

Thank-you Sir It worked 😊

@sandraremolina8319 11 месяцев назад

Thank you so much for Help me out.❤

@jabilda 5 лет назад

Thanks. This is useless. Just lost an afternoon of work

@HPSupport 5 лет назад

+BBQ&Bikes Use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed

@fordprefect7779 4 года назад

confirmed: useless! I'm done with HP

@arkdxb3316 3 года назад

I saw a lot of hate comments and the guy replying is so chill 😔💔

@humha7613 3 года назад

I'm gonna tell him

@kayodeoke4041 2 года назад

Thanks so much for this. Had the issue this morning, and the final step worked for me.

@HPSupport Год назад

Hi Kayode Oke, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support. Your appreciation and feedbacks, helps us to get motivated and energized to assist customers. We are here to help you with your HP Product and related queries. If you require additional assistance, Feel free to contact us anytime for any HP Product support. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Regards Vignesh-HP Social Media Support

@isaackobani3306 Год назад

Did u lose ur files ..???

@kayodeoke4041 Год назад

@@isaackobani3306 No I didn't.

@carynking4804 7 месяцев назад

Thanks, the window, B and power button at the same time worked for me. Thanks

@rxtelll 3 года назад

I kept my laptop on sleep mode and forget to shut it down , and didn't use it for a month and few weeks ago I wanted to attend my class it didn't start I tried literally everything but nothing worked , my parents didn't knew Caz if I tell them they will remove me from the house 💀 Because it's a new laptop....THE 3RD STEP CHANGED MY LIFE I LUV THIS AH THANK YOU SO MUCH

@HPSupport 3 года назад

+Kim Seokjin I am glad to know that the video has helped you fix the issue.

@mxnoname 3 года назад

I did that same (sleep mode but not shutting down) but for like few days cause I didn't want to lose my unfinished assignments :DD now the screen's black and my exam week just started :D nothing seems to help lol Update 11.05.2021 I just got my computer back from a repair. The whole mainboard had to be changed :DD

@radhatulsian7715 3 года назад

You are genuis. Omggggggggggg. We literally freaked out. Tried every step of yours. Came to the last step. So freaking frighten. But after doing the last step. Omg. My laptop started working. Thank you so much❤

@HPSupport 3 года назад

+Radha Tulsian Glad to know that the video has helped you fix the issue.

@Yenni374 5 месяцев назад

Tysm this was very helpful

@MrKhan-gz8ni Год назад

Awesome ..... Its Working ... Thanks for helping. Thank you very Much.

@HPSupport Год назад

@dharitrichakrabarti6208 5 лет назад

Thank you sooo much for helping me in start up of my laptop

@HPSupport 5 лет назад

+DS LAND I am glad to know that the video has helped you fix the issue.

@niroopj1940 5 лет назад

Step 1 worked for me, thanks a lot. Thumbs 👆. Liked & subscribed.

@HPSupport 5 лет назад

+Niroop J I am glad to know that the video has helped you fix the issue.

@0G0491 Месяц назад

Thanks A Lot 😊 When I Hold Power Button For 10 Sec. My Laptop Turned on 💪💕

@user-xf9sb3xo7k 6 месяцев назад

Thank you, it's a great video it was very helpful😊

@PC10.8 5 лет назад

It worked :D thank you very much hp!

@HPSupport 5 лет назад

+Pittsburgh Line Railfan I am glad to know that the video has helped you fix the issue.

@owaisasif4318 5 лет назад

Good

@deankindig316 5 лет назад

Step 3 worked for my HP Paviliion x360 laptop. Held Windows, B button, and Power button for 1 second, and 30 seconds later the BIOS image screen popped up. Thank you HP!

@HPSupport 5 лет назад

+Dean Kindig I am glad to know that the video has helped you fix the issue.

@danishahmed8312 4 года назад

what do they mean by connecting laptop to wall outlet. can u explain

@Dracula.25 4 года назад

@@danishahmed8312 the charge cable but in the wall , watch the video

@Capricorn197530 2 года назад

wow, I had a blank screen and was having a panic attack because I can't afford to fork out £800 for a laptop and tried windows and b key and it worked. you have no idea how happy and relieved I am, god the power of internet! thank you

@HPSupport 2 года назад

+Muse Magritte Glad to know that the video has helped you fix the issue!!

@user-ih6cv7my5m 5 месяцев назад

Thanks for this video bro🙏🏿

@-hyperemily5639 4 года назад

THANK YOU SO MUCH!! 🔥🔥

@HPSupport 4 года назад

+- hyperemily I am glad to know that the video has helped you fix the issue.

@LivingWithYensane 3 года назад

omg omg omgggg thank youuu 😭❤❤❤❤💀😭 I can't believe it actually worked..

@HPSupport 3 года назад

+sweet. xenn Glad to know that the video has helped you fix the issue.

@mangaldeathstairs7142 3 года назад

me too its really worked and thank you very much

@MamunHossain-lj5uy Год назад

Thank You So Much..... It's so much helpful...

@HPSupport Год назад

Hi Mamun, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@jashodharabhose619 Год назад

Thank you so much. This helped me immensely!

@HPSupport Год назад

Hi Jashodhara , thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@Beckers0115 3 года назад

This was incredibly useful thanks!

@HPSupport 3 года назад

+ToyBeck You're most welcome.

@monanteza7 3 года назад

I can't believe it, My laptop woke up at last from deep sleep! Now, I'm waiting till everything goes back to normal - I'll keep you updated on this anyway...many thanks guys!

@HPSupport 3 года назад

+Mon Anteza Please let us know how it goes.

@dawisdidreymonetkesia7849 3 года назад

Can you give us an update now? What happened to your laptop?

@victorhugovelazquezmartinez 2 года назад

Yet another BOT

@leviak835 Год назад

I spent all day trying to figure out what happened to my pc......then I saw this video went all the way to step 4.lost hope at this point....I switched the ram sets......now it works...thank you so much🙏🙏🙏

@HPSupport Год назад

Hi there, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@iiBaderEN Год назад

Thanks HP for this amazing Video. It solved my problem even though I use a Lenovo Laptop. 👍🏻

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! However, the steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@adm75a 4 года назад

Excellent, bios reset worked for me. Thank you thought I had lost 4 years of data

@HPSupport 4 года назад

+Adam Miles I am glad to know that the video has helped you fix the issue.

@urfavAnnalise104 5 лет назад

None of the steps worked

@HPSupport 5 лет назад

+NaxiNiliamNus Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM

@logangross4798 5 лет назад

@@HPSupport well if you would make a reliable product then we wouldnt have to go through all of this.

@denisedorlouis7488 5 лет назад

For me it did

@matthew4217 5 лет назад

HP Support that link is just telling us the same thing the video did. How is that helpful?

@fotis_.__4819 5 лет назад

@@HPSupport If you made better products Maybe you could gain more money... Like what the hell... I bought a db0031nv notebook and it was running extremely fast at the begin...But now? Its very slow... AND I BOUGHT 3 DAMN MONTHS AGO! I WASTED 500 FUCKING $!

@neenaneena7301 5 месяцев назад

Thankyou it resolved the issue. Great video 👍

@alimshaha1234 2 года назад

Thank you so much for this video I am completed 3rd step and my laptop is working now 🙏

@HPSupport 2 года назад

+Alim shaha 123 Glad to know that the video has helped you fix the issue!!

@Scrvnkle 4 года назад

While I appreciate there being trouble shooting videos, the issue lies with the fact that I shouldn't have to jump through hoops for a nearly $1,000 laptop to function properly. Within less than a month of owning it, my HP Pavilion has had TWO of the fatal errors that are allegedly caused by windows: First the infinite repair loop which forced me to factory reset the computer (when I called HP support, they tried to claim my year long warranty had expired despite the fact I had only owned the laptop for fifteen days at that point). Since then, my laptop has been black screening and inverting monitor colors. I did the trouble shooting method of updating the drivers. Now, merely a total of 25 days of owning this wretched thing, it's doing the black-screen-with-cursor error. No amount of troubleshooting has worked so far. My lenovo of seven years never gave me as many problems as this HP has in the mere weeks I've owned it. A product so expensive should never be so faulty that it causes a college student to agonize over fixing it/retrieving homework from it until 3 in the morning.... it's a bit ridiculous, really....

@HPSupport 4 года назад

+1 01 thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@springbloom9945 2 года назад

Your comment really scares me because i just bought it over two months ago and while working it just turned to a black screen w a cursor thankfully restarting the bios resolved the issue but i really dont want it to happen again.

@izik6894 2 года назад

@@HPSupport Hello HP, I bought this expensive HP Spectre 360 laptop and after awhile it started to run very slow, so I decided to run the Tron Script to clean it, Once tron script was done, after reboot I see keyboard keys are lid but there is black screen and it takes forever to start or me just keep pressing all keys on the keyboard. Please assist. Thanks.

@samoyawatson1836 2 года назад

@@izik6894 same

@captdeadpool2279 2 года назад

@@HPSupport thanks HP, very cool

@petronelouw9804 2 года назад

Very helpful video! I did not think there was hope for my laptop.

@HPSupport 2 года назад

+Petroné Louw Glad to know that the video has helped you fix the issue.

@phlhoran12396 Год назад

Me too to be fair. 👍 Though my laptop from day one was never right, fault with regards the battery too, I've to have it plugged in literally all the time for it to work. 🙈🤔

@FreshStar21 22 дня назад

Man thank you so much 😭 i thought my laptop was done for, the Win + B + Power Button actually works, just give it some time, mine took about 5 minutes

@HPSupport 21 день назад

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

@spikexplayz2969 2 года назад

Thanks for your solution it's really working for me the ram exchange process

@HPSupport 2 года назад

+Hasham Kamran Glad to know that the video has helped you fix the issue!!

@PuppetOnions 4 года назад

The first step worked for me, thanks man :)

@HPSupport 4 года назад

+Joline Taylor I am glad to know that the video has helped you fix the issue.

@soccermom6456 4 года назад

HP Support Help! i have an envy notebook and i was playing the sims 4 and it frozen for a few minutes. so i pressed on the power button for 5 seconds. what else should i do?

@ATTORNEY380 4 года назад

@@soccermom6456 press ctrl+alt+delete this will open task manager and click on sims 4 (in the task manager)And end task this will work 100%

@jazsonderegger839 3 года назад

THIS SAVED MY LIFE, THANKS😭😭💜

@HPSupport 3 года назад

+Jasmin Sonderegger I am glad to know that the video has helped you fix the issue.

@victorhugovelazquezmartinez 2 года назад

Nice answer bots haha

@ashanniashley1815 14 дней назад

Thanks so much the very last one work and I did not planned on pulling my laptop again but it works I appreciate it

@OwaisKhan-re7hn Год назад

Reset memory slot worked for me! Thank you!!

@HPSupport Год назад

Hi Owais, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@jebotex 4 года назад

Thank you!! U just saved me from my dad lol

@HPSupport 4 года назад

+MrPhoneClick C# I am glad to know that the video has helped you fix the issue.

@themobfighter6968 3 года назад

Thanks! This helped a lot and was explained very well. Just in time for online learning

@HPSupport 3 года назад

+The Mob Fighter Glad to know that the video has helped you fix the issue.

@srijanadh2303 2 года назад

@@HPSupport hello the method of removing battery and plugging the power connection (on the second time laspse)worked for me but i have removed the battery what to do with it? shall i reinstall it?or just leave it ? too many questions

@user-nf1bz3sn4z 2 года назад

@@srijanadh2303 Easy... Step 1: Break your phone Step 2: Replace your phone Step 3:

@Statusuk 2 года назад

Same. Do I put battery back in?

@dear3sotto418 2 года назад

@@srijanadh2303 the battery keeps the laptop alive if you disconnect it so you can just leave it like that if you won't disconnect it but if you want plug it in

@chapati_Gamer713 3 месяца назад

Thanks for ur support bros from this video my laptop got fix thanks love you hp

@RitaDaniel-rujv4 26 дней назад

THANK YOU SO MUCH 😊

@Mxnty_A 4 года назад

When he said hold the power button for 15 seconds I did it and it randomly turned on. ;w; I'm crying cuz I love so much my computer. TpT

@HPSupport 4 года назад

+Minty owo I am glad to know that the video has helped you fix the issue.

@horselover1071 4 года назад

Minty owo same

@MinnieLitty 4 года назад

Once the laptop turned on.. did you put the battery back in? Or do we just leave the battery out completely?

@gerardog.7371 4 года назад

Mine did all kinds of stuff then back to black but my screen isn't black as it's off it's on but in a light black if u know what I mean

@lailanewton1592 4 года назад

Me too, I thought it wouldn't sense I tried it multiple times 😓

@Ahnmina.s 3 года назад

My laptop finally opened, thank you sm T^T

@HPSupport 3 года назад

+Kharmeena Vista Glad to know that the video has helped you fix the issue.

@igntv7232 2 года назад

@@HPSupport your computers are garbage make them work properly

@oghoghoprincessomoragbon911 10 месяцев назад

Thank you so much, the video worked, i was able to fix my laptop. And i even used the fourth or third method

@magdalene1262 Год назад

Thank you so much. This video helpsme fix my new hp laptop. When i pressed the windows and B keys and power. Bios popped up and that's it! It works! God bless your knowledge to share it with us.

@HPSupport Год назад

Hi Mimi, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@special1_28 5 лет назад

Mine has inbuilt battery 🔋So I just turned it off and waited for some minutes before turning it on. It worked.

@wajihaimran3564 4 года назад

Mine isn't

@beverlyjefferson7308 4 года назад

Wajiha Imran might should get that fixed then lol

@iamthatiam1618 Год назад

This worked immediately. By the time tech support called back, my laptop was already fixed 🤣 Much gratitude

@HPSupport Год назад

@BR0DESGT 6 месяцев назад

I was tryna install some OS but way before I had done something that made it so like half of the bios was more plain, and it’s an old model so I don’t know if I can download the bios repair software on a usb please help!

@user-bq4wj6ss2y Год назад

Thanks a lot.. Windows+B+Power Button Works Perfectly

@HPSupport 11 месяцев назад

Hi Jaydeep, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Akhil_HP Social Media Tech Support