Ice maker not getting power not working not getting water not making ice Whirlpool french door 

Exactly the issue i was looking to fix and exactly the way i guessed i needed to fix it. Thank you. BUT, WTF, this is a $45-$65 replacement harness that seems to be a common point of failure. People need to complain about this and let others know not to buy models with door water and ice units.

Sir, it’s years later and you’re still a hero. Thank you!! I kept trying to figure out where a fuse was blown. It wasn’t a fuse. The red wire at the bottom was completely severed. Whirlpool used ALUMINUM WIRE in my fridge. I assume it’s only a matter of time until I have to replace it or disassemble the door. I’ve also had failures in my whirlpool stove and dishwasher. All “middle grade” appliances with failures in less than 5 years. I’m not impressed, Whirlpool.

I am happy this has helped people fix their issues. I no longer live here with this fridge, so I am unable to check additional issues.

Thanks for the heads up. My side-by-side refrigerator had the same issue. I will warn everyone that one wire was obviously broken, I had others that looked OK, but when I tried to measure continuity from one end of the cable to the other, they were bad (open). I replaced all 8 wires that went to my ice maker and ice dispenser. Works great now. The wire harness now has plenty of slack, and should last longer than the original design.

My wife and kids would like to thank you for taking the time to post this fix. We have been filling ice trays for a couple years now and I stumbled across your video today. I checked the wires and sure enough I had 4 broken wires. Using wire connectors I got them back together and now its working like a champ. You are the man!

Thank you SO MUCH for making this video - you saved me a lot of anguish. I wish I had seen it before I diagnosed the valves etc. on the back. Here are some notes on the repair. I just had this problem and a yellow wire for the ice maker broke. The cover of the cable bundle broke because the bottom cover has sharp edges and little room to move back and forth. F- design! I stripped the wire 1/4" on both ends and soldered a little jumper of about 3/4" in. Make a little hook on all the wires with needlenose pliers after tinning them. Solder together after squeezing the hooks. It is a pretty intricate little soldering job since the space is tight. I use hot melt glue to insulate the solder repair since it also gives a little mechanical strength. Then I wrapped the bundle with 2 layers of electrical tape, followed by a plastic spiral wrap and cable ties on the ends. Now the bundle can move a bit. I took an Xaxto knife to the plastic cover to smooth the burrs on it and carve a relief for the cable to slide better without breaking the insulation. Should last a few years. Shame on Whirlpool for such a lousy design.

Been buying parts just like you and watched countless videos and couldn't figure it out. Then I watched this and now I know. Thank you.

Seriously wish I had found this video earlier. I had just about given up on fixing my ice maker after replacing the motor, entire ice assembly, checking all the solenoids, and even defrosting the whoel thing in case it was a blocked//iced line. Without ice for an entire year until I found your video!

Jonathan Thanks for this video. I also replaced the water valve, icemaker and LED board after listening to the experts. Then I found your video and I found two wires broken under the door. THANKS! Since fixing my problem I have found lots of people have this problem with the wiring harness but the parts people don't say anything about this problem. Again Thanks for taking the time to share this fix!

You are amazing, thank you very much for posting this on RU-vid. I have been trying to repair my icemaker, auger and water for the past two years replace and parts on top of parts but no success until this RU-vid. I was about ready to toss my refrigerator, I had five wires broken. After making the repairs everything started working thank you so much!

Man, I wish I had seen this video before I WENT THROUGH THE SAME STEPS AND ANGUISH !! This was so helpful. Thank you. Now our job is to find the engineer who designed this guaranteed future fail and draw and quarter him. Am I right? Who is with me?

Thank you! Thank you! Thank you! I have been at my wits end with this ice maker. Without this video, I would have never known that the wires were broken. I had three to fix. Now my ice maker and auger are both working again! Thank you so much for this video! God Bless you!

Dude, you saved my butt. Been troubleshooting this refrigerator for 2 days. Popped off the cover and there it was, the whole wiring harness was broken. Now I just have to figure out how to replace the whole wiring harness because it's too trashed to splice. Thanks again. Great video

You the man. All 3 Wires were broken. THANKS!!!!

I just wanted to let you know that I found this video when searching for the solution to a “broken” ice maker on my Whirlpool fridge and this was the exact issue I had. I had two wires broken and with a little soldering, extra wire (to extend it a bit), and heat shrink tubing we got it fixed in about an hour. You saved me a ton of work and potential expense if I’d tried to replace parts that were fine. Thank you for making this video! My model is: whirlpool wrs571cihw04

Hello!!! This video is fantastic!!! I just made a pause on what I was doing to say many thanks to you. I've been struggling with my ice maker for a few days. Yesterday, I found a guy to bring to Brazil a brand new icemaker to replace the one that have. A technician told me to replace it. But down here it costs more than 300 dollars. And then... just before buying one, your video just popped in front of me. When I checked the wires, the green and the white ones were broken. Thank you so much to share your experience with us!!!! Congratulations for doing that.

Same issue as me. After taking off the sleeve the black and white wire was cut and also the white wire! Thanks for the explanation.

Thank you Jonathan - very much appreciated! I had run out of parts to replace . . . thought my next step was to buy a new refrigerator! Your excellent video enabled me to get my ice dispenser working again!

Thanks I just went to fix someone's ice maker I checked the wiring on the bottom and all seemed fine but no power to the ice maker and left without fixing it than saw your video went back opened up the covering low and behold 2 wires where ripped

Thanks so much had the same broken wire ice maker stopped working great video !! 👍👍

Thank you! Definitely a design flaw. This probably should have been a recall. Today you saved me some money. Thanks again for taking the time to make this video.

Thanks for posting this. Mine had 4 out of the six wires completely broken loose with soot from arcing all over the end of one of them, the fifth one ready to break with insulation already separated, and the sixth still OK, at least on the outside. I suspect the wire itself is ready to break inside the insulation, though. Couldn't see any of this because of the black braided nylon sheath and inner white fabric sheath, so I wouldn't have thought to look there without your video, and probably would have taken the door apart. BTW, an easy check to see if voltage is getting to the icemaker is to pop the plastic cover off of the icemaker motor/timer (right side), and check between the L and N testpoints on the face of the motor. Should have 110VAC between those two testpoints. Not impressed much with the wiring design and components of this model after seeing this failure.

You might want to replace the harness or resection the broken wire so that the repair junctions are not in the same place that the breaks occur. I soldered and put shrink tubes on each wire as well as the bundle. The fox lasted less than one week.

Our Whirlpool (exact same model) stopped making ice when it was less than 1year old. My wife recently gave me an ultimatum... fix the ice-maker or we buy a new fridge! They are just way too expensive right now!! Thanks for this video... I'm gonna start looking into this right away! We're getting tired of fooling around with ice cube trays! (Wondering if Whirlpool ever had a recall on this!! Seems hazardous if a live AC wire breaks!)

Can you please make a video on how to replace the wire harness. Extensions/crimp method not really lasting long. Thank you

Thanks man i tested the dispensor and was stumped why it didnt have voltage, i thought it was a fuse or something 🤣 never thought to check cabling lol

Just got mine done today

Same exact problem! Three broken wires! I was going crazy trying to debug all the electronics!

Ugh, we have the exact same problem. What size crimp connector did you use? And thank you for sharing.

Solid wire replacement will not solve problem. The arc of the wire will break wire again. I cut about a foot of the OEM wire & replace with same guage & color of high flexibility silicon wire (the type of wire used in drones).

thanks

Awesome video to try and help someone! I have the same fridge and can't find the problem on why the ice maker isn't working. I got a new motor after jumping H and T and it not cycling thinking the motor was bad, but that didn't work. I realized I don't think I am getting power through the harness, but I checked down below after watching your video and mine was fine. There is a cap that I don't know how to get off at 0:37 seconds in your video that I am wondering about and maybe the harness isn't getting power there. I had to pull the harness out of there instead of where you did not realizing you could do it there. I'm wondering if I could get that cap off and check to make sure I didn't pull any wire loose. Do you know how to pop off that cap? If it's fine there, but I have to find why it isn't getting power elsewhere! Maybe I have to check the sensor on the left side of the cabinet. I used to glow red when I put my hand there, but now it isn't either because it's bad or not getting power. Troubleshooting this is a pain for a DIYer just trying to solve this for the past few weeks like you!

Great job! I have the same problem with my fridge. Mine was so bad that the cable shorted on the bottom. I put all the cables back tape it up but now the motor won't spin any ideas?

Replaced both water valves in back. Not the issue. Definitely the wire

I have repaired mine 3x and am running out of wire. I have tried different ways to stop the wires from coming apart, but not successful yet.

Their is enuff ,in my case. bunches in fact, of slack behind the grommet the wires were coming from !!

This was my problem as well.

If you leave excess wire down there it’s going to constantly be binding. You are going to have to wrap that extremely well or shorten that wire/don’t use that quick connect. In my experience, anything that moves like that is supposed to have a short distance for movement in a wire or wires. Just thought I would mention it. Obviously I’m too late but…

Thanks buddy! Yeahhhboyyy!

I tried everything then saw your video and looked below right now I can see the red wire broken so frustrating.

Jonathan - Thanks for the video! Big help. One question: Where did you get those crimp connectors with what looks like male/female ends?

Wow. I can’t believe I found a RU-vid video for my EXACT issue. I have no idea how to do electrical. Can I just ask an electrician to connect the frayed wires? Appliance tech said I should just replace the fridge.

Thank you!!!!

I have a similar model. Was able to test the auger motor determining that it was ok. I used the wiring schematic found in the grille. I also found the snapped wires in the harness below the door. I used crimp type connectors and repaired the dispenser. But the connector failed again. Anyone know how to disassemble the inner door panel to expose the wiring harness? That would allow a proper splice in a non stressed area. I’ve had a 50 year old oscillating fan that never failed. Back and forth, hundred thousand times. This whirlpool design fails after a few openings.

I have the same fridge but Kenmore brand. First time it happened it was under warranty. Tech came out, never found the broken wires but told me the warranty doesn't cover the door. What! That's where the electronics are! After he left I worked on it myself and found the exact same thing. They run the wire bundle right at the hinge of the door. Every time you open the freezer you pinch the wire bundle. I've fixed it 3 times now, even with extra slack it will still damage the wires eventually. At least I know what the problem is then it stops working. Bad design!

I want to extend the broken wires with speaker wire. Any idea on what gauge wire that is?

Curious was your braided cable torn like that or did you cut it to check wires? Our fridge is dropping small amount of ice, not a lot as usual, but when i checked below the braided cable is fine, no exposed wires so curious if your cable was just worn out with exposed wires. My guess is we haven't replaced our water filter in some time so will see if that helps.

Did you test the power using the black/white & white cables?

Do you have any idea what gauge wire the wires are?

You dont need to unplug the ice maker to check for power

Wow i need to check mine it has no power nothing working it use to spray water now it wont do shit

Same issue. More small wires broken on kitchen aid. Terrible design.

Whirlpool is forever a no buy for me. They’ve known about this for YEARS (mine is new and it has exact same problem) but still don’t re-engineer it. I’m gonna give them a piece of my mind and never buy whirlpool again. Why would I?!

horrible design i fix cars and same thing would happen to power window motors from opening and closing the door . they did not allow any slack in the wire . had they used better rubber coated wire it would have lasted longer . all harness wiring is on backorder lol