Whirlpool double door refrigerator not making ice and ice dispenser doesn’t work. Wires WRS571CIDM01 

You know wives around the world are hating you right now. You are shattering their dreams of new refrigerators.

Just got off the phone with whirlpool for my ice maker and they were gonna send someone out for a minimum of $150. Dude chuckled when I said I would consult with RU-vid first, but literally the first video I searched and viola. Thank you!

5 yr old Whirlpool here. Suddenly stopped making ice. Found this vid, checked below - two wires out. You saved me time,money and a major headache -- THANK YOU.

Thank you! I can't believe this was my problem. I was just about to tear the whole thing apart and never would have found this.

So happy I found your video. My mom's ice maker stopped working and had 2 technicians out and neither one knew this issue. One said the freon was leaking, 2nd guy said the freezer wasn't cold enough. Weird for a certified technician to not be aware of this issue. Thank you so much !! There was 4 broken wires, once repaired it started making ice. Fabulous tip.....Thanks again !!! You made my 86 year old mother very happy

You're a legend. Thank you for this. I wonder how many thousands or hundreds of thousands of fridges share this same absurd defect. Glad I spent zero dollars to repair this thing before finding your video!

Every single one of the wires were sliced clean when I checked and the protector had maybe a half of an inch left before the whole thing was detached. Insane. I hate this fridge so much. Fridge portion has never worked right, always freezing stuff from day one. No room in freezer for anything really. Can't even fit a pizza without turning it sideways. This video helped me so much. I was driving myself crazy trying to figure out why the ice would not work. Will have to learn how to fix wires though lol XD

Thanks for the video! Ice maker stopped working recently and the control arm was stuck hanging down and figured the ice making unit was bad but your video came up first when I did a search. Figured I’d better just check to make sure, and voila; two severed wires. Followed your directions and had it up and running in less than 30 minutes. You’re right though very tight space to work with trying to strip and splice those wires. If you have kids, have them help. Their small hands are perfect for this job lol.

Wow, All I can say is thank you! I have the same model, same problem. When I got to the part of your video that showed the cut wires I paused it, took a look at mine and said "are you "bleeping" kidding me??? 🤣😂🤣

THANK YOU!!! I never comment on social media things but this video saved me so much money and further frustration. Also, I wanted to comment for those who come across this issue in the future: don’t panic if you fix the wires and still don’t get ice right away. Give it about 24 hours or so before you continue to panic or troubleshoot further. It took my fridge about 15 hours from the time I was finished repairing the wires to begin making ice again. At first I worried I had done the repair incorrectly and there was something else to fix, and frustratedly told myself I’d try again the next day, but in the middle of the night I heard ice dump into the bin. It would not be a lie to say I jumped up and did a little dance once I realized what I heard! THANK YOU AGAIN!! Shame on Whirlpool but thank God for community and those like yourself who are willing to share knowledge with their neighbor, even if we’re spread across the world

LIke everyone else I just found this video after researching ice maker issues...you just saved me a couple grand on a new fridge. Tomorrow is splice day. Thank you!

OMFG. I am 55 years old and am so clueless about household repair that I have never tried a DIY in my life. I waste so much money on “experts” who always tell me I need a new unit. With this fridge, I was SO pissed that my ice machine stopped working only 5 weeks after my warranty so I had to try this. This video was so helpful (along with another video about how to splice a wire 😬) and with all the positive comments, I thought, I can do this. Well, you should have heard me scream when the first ice cube dropped. THANK YOU!

My refrigerator is a little over 3 years old. Icemaker not working. I checked the wiring and there are two broken wires.Thankfully I purchased the 5 year extended warranty. Thanks for your video. I would have never thought to look at the wiring.

Holy crap, this is exactly what happened to our Whirlpool fridge/freezer and because of this video, I was able to fix it!

Ours stopped working after a couple months, that was 9 years ago. Checked yesterday and I had 7 out of 9 wires broken! Amazingly, all the functions in the door worked except ice. Soldered the 7 wires and it made ice after a few hours!

Thank you for good information ,same my whirlpool refrigerator, I purchased about 4years ago, I think my life no more buying whirlpool refrigerator

Thanks for the video. My ice maker stopped yesterday and I've been trouble shooting all day. Looked at my wiring and, sure enough, about 5 wires broken. Now I have a project for Sunday.

Great find. On my Whirlpool wrs571cidm0 I found only the yellow wire was broken in the harness. I stripped the ends and resoldered it (sliding on some small gauge heat shrink over the yellow wire before soldering). Slid the heat shrink back over it and taped the harness. I wouldn't have thought to look under the door. Thanks, you saved me a lot of trouble and expense.

This is exactly what is wrong with my ice maker. Thanks for sharing!

I do a lot of appliance repairs and am usually satisfied well with Whirlpool engineers, but this one a horror story. I am SO very appreciative of your help!

I noticed how many recent comments, everyone having the same issue, and sure enough, I'm one of them as well. I had 2 broken wires, and 2 more with some nicks in the insulation. I fixed the broken ones with heat shrink butt connectors, for which I just had to crimp them and heat them. Kinda crazy how we're all having the same issue at about the same time. My model is WRS526SIAE00. Thanks for the tip!

YOU ARE THE MAN! I watched your video then checked my fridge and was literally laughing out loud, the wires are cut. You saved me about $300 because I was gonna buy a new ice maker. Thanks for a great video!!!

HERO! What a clutch video. 4 months of refusing to pay $350 to repair a problem I knew someone else has solved. Kudus brother.

I can only imagine how much money you just saved us. Just HAPPENED across your video after watching SO MANY videos trying to troubleshoot our ice maker. THIS WAS IT! THANK YOUUUUU

OMG!!! We have been living without ice for about 3-4 years and had to buy it or go old school ice trays. I tried other fixes from different videos throughout the years and nothing worked. I was about to get replacement and decided to look for another answer before going in that direction. Clearly, I had looked before you posted this video. ...I open the door look down and much to my surprise, we have the same problem. At least 3 of the wires are cut in half. I'm hoping this fine will end in a fixed ice machine. Thank you motofun! Really! I can't thank you enough! Now off to my next new project! Blessings!

This video was the first video to come up in my search and was exactly my issue. Huge thank you to the creator who avoided me unnecessary stress and anxiety. THANK YOU!

I heard ice fall in the bucket after months of emptiness!!!! 😃😃 You have brought smiles to so many faces and saved us hundreds! Thank you!

I so appreciate this video. Was about to buy a whole ice maker. I'm glad I clicked on your video. Thank you so much for the info!!!

Thanks saved me at least $200 in a service visit and repair cost, after weeks of my wife in my ear about it, found your video and repaired it in 30min had ice the next morning

All of my 8 wires were broken. Now my ice maker works again after 2 years!!! Thanks a million for the video

Thank you @motofun for this great video. I had 4 broken wires. I repaired them by adding a little extra 18 gauge twist wire in between the break and now have ice again. Note that 3 wires carry no voltage but still works. (green, blue and gray/orange).

Whirlpool should do a recall. I almost spent a lot of money repairing my ice maker, however, I found your post. Thank you.

Fixed my wires this weekend. I had to resolder all my broken wires. After powering up the refrigerator I was able to get my ice maker operational. These videos help isolate the cause of this issue.

I couldn't thank you enough for this!!! You're a rock star!!!! I am a divorced lady who is very proud of herself for doing this myself and I never brag!! LOL

Brilliant would have never thought to look at that. Fixed it.

My hero!!! I said no way it’s that easy!!! Thank you internet!!!

OMG...I just viewed your video and THAT was the problem. I haven't not ice for 3 years and have been using a electric ice maker. I had 2 service people and could find it. Thank you SO much Sir!

Thank you for the video, my was doing the same thing after a year. I went and checked the wires as you showed, and guess what? Yeap, I found the yellow and the black wires cut. I reconnected them, now I just hope it makes ice again. Once again, Thank you for the video. Very instructional

this video just saved me from a job turning into nightmare with customer. this video should be the first on searches for these models. I almost charged my customer for a control board after changing auger motor, and ordering new interface control panel. what a waste for a manufacturing defect.

Thanks for this video, this was exactly what was wrong with my ice maker. This video saved me money and time. Hopefully my splices last… I loaded up the electrical tape and added the extra slack. Much appreciated!

Thanks for this!!! My refrigerator was manufactured in 08-15 and the Model No. WRS571CIDM01. I found 2 wires broken. Thanks for this!!!

My hero! Thank you!!! Replaced whole ice maker and was pulling my hair out. About to pay someone.

Spot on. My WRS 571 CIDM02 had 5 wires broken. I butt spliced them and all is well. Service guy said I need a new door. Not correct. Thanks a million.

Thank you for posting this. After hours of trouble shooting everything else it turns out wires cut just like your post. Come on Whirlpool

Thank you so much for this video. I too, had the same problem with my two year old Whirlpool double door refrigerator. I was told by a Whirlpool repair tech that four wires were cut and that I had to replace the entire door for $1100.00. We did the repair ourselves, and now we have ice. Shame on you Whirlpool and again, that you!.

Awesome video. Ice stopped dispensing about a year ago. And now the ice maker is stuck upside down. After watching this I found 3 wires broke at the same spot. Thank you for this video

This was my exact issue! I spent months trying to figure it out until I stumbled upon this video. I used splices to reattach the wires to each other last night and this morning we have ice! . All in all took about 45 mins as I had 6 wires cut.

Just found this video 🤯 wires look identical to mine . Got this exact fridge 5 yrs ago . Thank you for the post!!! 🙌🏼 I’m glad I was about to tear this thing apart.

Five stars dude! Mine was only slightly more irritating with a clamped down cable under the fridge. Pulled it out and called it a day and thru screw away to extend wires. I also had 7 severed wires. Such a design flaw. Thx so much, it’s working!!

Mine is just over ` year old and SAME DAMN THING! I can't believe Whirlpool hasn't addressed this and won't do anything about it....thanks so much for your video

Thank you for posting this. I wish I had seen it sooner. I wasted $350 on 1st - solenoid valves, 2nd - icemaker unit, and finally - electronic control board (non-returnable). I was like, there's nothing else it could be except wiring, but how could the wiring go bad? I was searching for how to access the built-in diagnostics when I came across your video. I just checked, and yep, 2 broken wires. Really disappointed in Whirlpool!

Dude!! My ice machine also stopped working. I've been on the phone multiple times with Whirlpool with no resolve. Just seen this video walked over to my fridge, and my wires are also torn. Looks like only 1 black wire. Thanks for the video I would have never looked at those wires.

Bro! You’re an absolute legend. My ice maker stopped working within the last year. My wife has been on me to get a new refrigerator. Sure enough that wiring harness was too tight and 3 of 5 wires were cut. Thanks to you, we now have ice again! My wife should be sending you $5.

Thanks for the video. I was minutes away from calling for service and you saved the day. I had three broken wires. My model number was WRS571CIDM02.

Ice maker quit working last summer. Finally did some research and found your video. Found yellow wire torn, maybe more. Gonna fix this ASAP. Thanks friend.

Dude, you are a lifesaver. Our freezer just stopped making ice a couple of days ago. One of the wires was indeed broken. Thanks for the great walkthrough.

Thank you much for this information. Using this instructions I was able to fix the ice making issue. The company should be ashamed for having this type of default and not fixing it.

MY MAN!! I ordered a replacement ice tray mechanism up top (still didn’t work). Just found your video, got down and my black wire is broken. Thank you for posting this!

This video has saved me alot of stress. My ice maker stopped working for almost 2 months. Replaced the filter and nothing worked until I came across this video. My ice maker started producing ice after couple of hours. Thanks for the great information

Thank You! One broken red wire fixed and now I have ice. What I don't have is faith that I won't be fixing wires in the future.

Just like many of the other posts that I just read, my icemaker on the same model was not working. I called the company first and they told me that they could send out a technician to diagnose the problem. The initial diagnosis was going to cost well over $100. The rep from the company also suggested that I just get a new icemaker. I tried instead using a hairdryer to loosen up any clogs, and that still didn’t work. I almost ordered an icemaker and then saw your video. Many thanks to you, because sure enough, just like all the other posts, there was one wire that was split. It took me 10 minutes to fix it - a couple hours later I heard ice dropping down into the tray. What a beautiful sound that was and thank you again!

My whirlpool side by side has the same backstory as yours. Over a year with no ice. I had literally nothing to do today so I looked up this issue and your video popped up first. I opened my freezer door and long behold..5 wires are ripped. Thanks you. My wife was looking at a replacement refrigerator that cost over 3 grand. Took me about 8 hours because after I extended the wires it still wouldn't produce ice so I went back and redid all the wires and tested for continuity. After all wires we confirmed to be good we finally have ice. Thank you good sir. I will subscribe and like. You're the man. I'm pretty handy around the house but very few projects have cost me 0 dollars. I had everything needed for the repairs. Very grateful! Thanks for the fix. I'm sure this has helped countless people. Good luck on your channel.

My whirlpool is 18 months old and stopped making ice today. Saw your video and thought no way the wires can fail in 18 months. Wrong. Wiring failure. I bet whirlpool knows this and is not warning owners of the problem that they caused. Thanks for the video.

Dude you are a life saver! I bought a replacement auger motor and that didn't fix it! saw your video and have the same issue. Shame on whirlpool.

I had the same problem with the wires ripped apart by opening the door. Poor design by whirlpool. I have the refrigerator for 2+ years and have never even get to use the ice maker once yet. This video was helpful.

5 year Kitchenaid. Ice maker stopped working 6 months ago. Technician I spoke to on the phone told me it was the control panel and that it would cost over $500 to fix. I just saw your video and did what you suggested. Yup… two wires were cut! Thank you very much!!!

I want to thank you for this. Mine stopped making ice about 6 months ago. I bought a new replacement icemaker part and was looking for installation videos when I saw your video. My wires on model WRS588FIHV00 look just like yours. Broken. Has anyone told Whirlpool or complained to them? Again, thank you for the video. At least I didn't install the new icemaker only to have it not work. You saved me time and cursing.

What a failure in design on Whirlpool’s part! I want to thank you for this video! I’ve been trying to figure out why my ice maker wouldn’t work…after only having the fridge for two years…which is RIDICULOUS…..and no one could fix it! Not one repair person could make it work! Then I happened upon your video and ran into my kitchen and sure enough all the wires were cut! Thank you for figuring this out for everyone! Bring on the class action suit for sure! Whirlpool should have to refund us all the money we spent trouble shooting this hot mess!

Found your vid after trying to figure mine out for 7 months. The home warranty people said they had no one in my area and I could not find anyone in my area to troubleshoot it. Exactly the same problem. Thanks for posting.

I almost never get this lucky! This was the very first video I looked at to start solving the icemaker issue! Low and behold, the exact same issue! Thanks boss!!

Thank you for this video. I replace my ice maker before seeing your video. After it didn't work, I found your video and sure enough the wires were broken on the bottom.

Dude!!! THANK YOU!!! I was about to tear up my ice maker, the model fridge you have, and I ran across your video. Thank you!!! Well, time for me to fix the wires!😏

Thank You Thank You Thank You You don't realize until you go without. Was without ice for several days. My Black wire was severed. 5 min fix Happy Happy Joy Joy Thank You !!!

I have a similar Whirlpool refrigerator (WRS571CIHV01) and am having the same problem with the ice maker and was able to find this video. Sure, enough I opened the freezer door and looked down below and found the same issue with most being wires pulled apart. Thanks for posting this!

Thank you! Ice maker just stopped after 4 years, looked here and yellow is split and black is almost done. Easy fix thanks to you catching it for the rest of us!

I think we should be organizing a class action lawsuit. Mine started doing this after 1 year of service.

Our dispenser went out about 6 months or so ago and most recently the ice maker stopped working. I found 4 severed wires and now we're back up and running with both. Thanks for taking the time to post your video!

You ARE the Man! Thank you so much for this video! My Kenmore Elite quit making ice. Water dispenser is just fine. I replaced the ice maker, still no ice. I started watching vids and stumbled onto yours. I came in and looked at my wire harness. Mine is IDENTICAL to yours! Torn in the exact same spot. I can’t wait to get busy splicing! God bless you, Brother!

I have a Kenmore cold spot with the same problem. It's only 4 years old. Had a repair man out today and he said they would have to replace the entire freezer door, $1,845.00. I only paid $1,099.00 for the entire fridge; new. I'll attempt this fix this weekend. Thanks for posting.

Tank you so much. This was exactly what was wrong with my ice maker. 4 wires cut! Wish I had seen this before paying 45 bucks for a new replacement ice maker.

Thanks for the video. My grandmother's fridge stopped making ice. I will check this in the morning.

Two years old or so you called it wires are cut! Thanks Dude!

Thank you I had broken wires in the same spot on a different whirlpool. I was going crazy trying to figure out where. Soldering fun to the rescue!

So glad I came across your video! Sure enough I found 4 wires broken! Now we’ll see if my splices will hold. Thanks so much. It’s really appalling that the manufacturer gets away with this. They won’t fool me twice!

Thanks for the video. I replaced our icemaker a year ago after it stopped working. New unit still did not work. Resorted to dumping bagged ice into the hopper and continued to use the ice dispenser until it recently stopped working. While researching the problem again I came across your video. Sure enough, all but one of the wires were broken. Spliced all of the wires back together and now we are making ice again!

Unbelievable! Black wire was split. After reconnecting had ice next time I checked for ice. Great and money saving advice. THANK YOU!

I am a retired electrical systems trouble shooter=wire stretcher/tube bender. My wife found this video and showed it to me. Long story short, I found two broken wires in exactly the same wire bundle your video showed. The black wire is power to all the guts of the ice maker, the tan is a check to the module for ????? Took me a couple hours to isolate and fix. Used soldering and shrink tubing to reconnect the wires with a additional wire loom back up got us back up and running. Thanks for the insight and thanks to my wife for finding your video. This is not rocket science or require an engineering degree. Whirlpool could have done much much better for an 'American Made Product"! My Wisconsin Old Fashion on the rocks tastes damn good!!!!

Thank you very much for posting this video. My fridge ran into the same problem and I had no idea the reason would be this. I fixed it with your instructions. Much appreciate it.

I have a 6 year old fridge with the same problem. It was about two years ago I google this issue. I couldn’t find anything on RU-vid at the time. It was pictures in a forum. Sure enough, I looked at the bottom of the door and there were a lot of broken wires. What a horrible design. No ice for over two years. Can wait to splice the diced wires and get some ice again

You’re a lifesaver! Just followed your lead and fix my ice machine. Appreciate you very much!

wow ! what a revelation in this vdo, I just watched it, opened the freezer door and checked the bottom corner where wires pass, two of the wires are cut completely and my ice maker is not working for over a month, water is working so far and I guess that will stop after a while as well. Thank you, I am gonna fix those wires and see if the ice maker starts working back !!

We have the identical fridge in the video. Stopped making ice. I found this video, and we also had several broken wires. Repaired the wires, we’re making ice again! Thank you!!

Rent a car across your video went to my Whirlpool refrigerator and look down there sure is to do the wires are cut couple of my frame pretty good good catch thanks for the tip hopefully this will fix it

Just found this on mine. Power and Ground wire ripped apart. Your video saved me a ton of time ripping the entire door apart. Thank you!

Saved my life! I had this issue on a nearly new kitchen aid double door! Resoldered the broken wire and now it’s working

Awesome video. Many thanks. I wish I would have found it before buying and replacing multiple other parts that were not needed. And I completely agree that there should be a recall or class action lawsuit vs Whirlpool on this, and that Whirlpool customer service completely blows and don’t respond to inquiries and complaints.

you are the man, I would have never checked down there, but that was the problem

Wish I'd found this before replacing a perfectly good icemaker assembly. Only the black wire is visibly broken but I'm sure others are not far behind. Willing to bet that the black wire is power... will report back if the severed wire isn't the culprit. Big thanks for posting the video!

Thank you so much, that is exactly what was wrong with mine the wires cut in half

Just wanted to say thank you for making this video. I have checked on forums and watched videos I replaced the solenoid in the back disconnected all the hoses to make sure that they were not clogged. And then I just came across your video and it looks exactly like mine