IMPORTANT QUESTIONS| D.Pharm 2nd Year| Community Pharmacy & Management| Communication Skills| CH - 4
What Are Communication Skills?
Communication skills are the abilities you use when giving and receiving different kinds of information. Some examples include communicating new ideas, feelings or even an update on your project. Communication skills involve listening, speaking, observing and empathising.
5 ESSENTIAL COMMUNICATION SKILLS
WRITTEN COMMUNICATION. Convey ideas and information through the use of written language.
ORAL COMMUNICATION. Convey ideas and information through the use of spoken language.
NON-VERBAL AND VISUAL COMMUNICATION. ...
ACTIVE LISTENING. ...
CONTEXTUAL COMMUNICATION.
Coursera
Important Communication Skills and How to Improve Them
Important Communication Skills and How to Improve Them
Written by Coursera Staff • Updated on Dec 2, 2023
Communication skills in the workplace include a mix of verbal and non-verbal abilities. Learn more about the importance of communication skills and how you can improve yours.
[Featured image] Woman giving a presentation in front of whiteboard
Communication involves conveying and receiving information through a range of verbal and non-verbal means. When you deliver a presentation at work, brainstorm with your coworkers, address a problem with your boss, or confirm details with a client about their project, you use communication skills. They're an essential part of developing positive professional relationships.
While it might seem like communication is mostly talking and listening, there’s more to it than that. Everything from your facial expression to your tone of voice feeds into communication. In this article, we'll go over what communication skills at work look like and discuss ways you can improve your skills to become a more effective communicator.
4 types of communication
Your communication skills will fall under four categories of communication. Let's take a closer look at each area.
1. Written communication
Writing is one of the more traditional aspects of communication. We often write as part of our job, communicating via email and messenger apps like Slack, as well as in more formal documents, like project reports and white papers.
Conveying information clearly, concisely, and with an accurate tone of voice are all important parts of written communication.
2. Verbal communication
Communicating verbally is how many of us share information in the workplace. This can be informal, such as chatting with coworkers about an upcoming deliverable, or more formal, such as meeting with your manager to discuss your performance.
Taking time to actively listen when someone else is talking is also an important part of verbal communication.
3. Non-verbal communication
The messages you communicate to others can also take place non-verbally-through your body language, eye contact, and overall demeanor. You can cultivate strong non-verbal communication by using appropriate facial expressions, nodding, and making good eye contact. Really, verbal communication and body language must be in sync to convey a message clearly.
4. Visual communication
Lastly, visual communication means using images, graphs, charts, and other non-written means to share information. Often, visuals may accompany a piece of writing or stand alone. In either case, it's a good idea to make sure your visuals are clear and strengthen what you're sharing.
Why are communication skills important?
We use our communication skills in a variety of ways in our professional lives: in conversations, emails and written documents, presentations, and visuals like graphics or charts. Communication skills are essential, especially in the workplace, because they can:
Improve your relationships with your manager and coworkers
Build connections with customers
Help you convey your point quickly and clearly
Enhance your professional image
Encourage active listening and open-mindedness
Help advance your career
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1 окт 2024
