Important SaaS Success Metrics (MRR/ARR/CAC/ARPU/CLV/etc.) - Hamid Shojaee - PHX Startup Week 

very organised and easy to follow content. thanks!

Clear and simple.. Thank you!

Great Info Hamid! Excellent Breakdown! :) -Jake

Simply Brilliant. Thanks Hamid

Quality content right there! Thanks

Thanks for the clear explanation!

Excellent video, simple, essential and clear

very clear and simple ..thank you

fantastic! so clear and simple

Awesome! Great help :)

Super clear and simple. 🙌

Quality 100%

Fantastic!

Very good presentation Hamid 👏 We would have loved to see the full version. The second part with your real dashboard would have been very helpful ! Nonetheless, thank you 🙏🏼

So clear thank you

great information

Great info

thanks quite helpful

superb

Is there a full talk available somewhere?

Great video, thanks. regarding the clv, in case we have the churn rate is 0% how can we calculate the lifetime span please?

Thank you, Hamid, This is very useful. Do you know of a chart that shows an estimate of each type of businesses CLV? It would be very useful to be able to quickly refer to when selling advertising.

Why did it stop so abruptly and without the rest of the talk?!

great

Great info!!! Just one doubt, hope you can help me: Considering the example of an “IT Consulting company”; how do you include in the MRR metric the earnings of “it projects” (software and applications developments, etc) that have a duration of 3, 7 or 24 months?? I mean, I could divide the “Total Contract Value (TCV)” between 12, but after 7 months, when the project had been finished and total payments had been done, I would have to register a “Churn”, but this would be incorrect! I would have only taken into account 58% of income (7 months out of 12)… the other option is to divide the TCV between 12 and register the Customer Churn 5 moths later t 5 months after the actual departure date, but this would make an unreal MRR metric… I really hope you could help me!

What means 3.68 in the end? Is it ok. Is there any scale exist?

Interesting talk ! there was a typo in the presentation at the end of the chart int need to be Jan 2015 I guess.

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