When a popular Provo pizzeria couldn’t get a food delivery app to remove an impostor account, the owners decided to Get Gephardt to investigate. Read more: ksltv.com/6311...
"We don't want negative publicity so we SWIFTLY removed the restaurant name from our database" That's what they meant by "swiftly". Sort of like banks that won't return your money due to scam UNLESS you ask news agency to air a story about how bad they are.
It's the same deal with any big company (like RU-vid or Twitter/X). These companies will only listen to those who either have a huge following, are influencers, or in this case, the actual news outlets! Trying to get a hold of these companies as an individual/small company is near impossible.
Never used one of these apps, probably never will (even if I wanted to, I live in a tiny town). Every time I hear about them, it's always something shady or weird.
I myself have had several orders where drivers go to the restaurant and then after waiting there for quite awhile, the order is cancelled. Then the next day there is a message stating the the restaurant is temporarily closed. I feel bad for the drivers.
Don’t forget releasing a false statement in response. If they had a zero tolerance policy for fraud the listing would have been gone within minutes of the owner contacting them.
@@Callidus7SSM Not necessarily. They need to validate the relationship otherwise you'll have the reverse scam-- someone will cancel the competition's legitimate online storefront. What they need to do is actually validate each storefront-- storefront name, multiple pictures of the premises (including kitchen), health inspection, managing partner's driver's license, incorporation document, business license, phone, address -- and then have a trial run for multiple successful orders -- and then the check/payment actually being cashed in the stated business banking account -- before going live for everyone else. And any changes that are made (business name, pickup address, billing/contact info) should require revalidation while the old listing remains enabled (unless disabled from the same validated account).
Not just DD, but *ALL* delivery companies that just aggregate every restaurant with an online portal for orders (that's how this Pizza place got sucked in) should be fined whenever a service company (not just food) appears on the site but has no established contract from the service provider to be hosted on the platform. Each time it happens it's $1000 to the business - for each week the listing is on the service without established contract signed - IN real INK!! by hand! - by the business owner.
Yes I can. I hear that from my managers, including a regional manger, quite often. They are too lazy or cheap to fix the problem, even though they and the managers above them run the company. It's more profitable to run a company with low paid lazy, incompetent, and disorganized people than running a professional, organized and intelligent company. For door Dash they just wants to have more listings on the app even if those listings aren't available, which is fraud, IMO.
All. The. Goddamn. Time. It's either "Sorry, there's nothing we can do", or "Sorry, you'll have to send it in for service", or "Sorry, best we can do is next month." It's ludicrous.
@@youtubesucks1499 For telling their customers that businesses are closed. It is a misrepresentation of fact. And, although I cannot prove it, can we really say that they didn't do what they did to this restaurant to try and force them to start using the app.
Contact your legislators about the need to reinstate Business Ethics classes being a requirement for obtaining a business degree. The 80s saw this requirement fall to the wayside. Business Ethics is sorely needed to be reinstated.
Why would you want to grow the government? From a statistics standpoint, this restaurant represented an extremely small percentage of door dash listings. Probably less than .1. If you want to grow the government over a percentage, let's talk about the percentage of illegals...
People like you are the most annoying person on YT Also looking to argue with someone A quick 30 seconds will have confirmed my facts You can't post link on YT@@GrandMoffVixen
People like you are the worst person on RU-vid Always looking for a argument A simple 30 seconds search and you'll see I am speaking facts@@GrandMoffVixen
The "gig" companies are connected to large chain restaurants, like @mcdonalds, @wendys, and @jackinthebox. Where investors, whether individual or groups are common among the companies.
@@TruthTellerTVnot really, if they have a delivery driver that's their own employee, a restaurant can do way more than they can with one of the door dash randos that picks an order up off a shelf
Its true, as a cook, its always a special order of something not even on the menu but we have to comply. As someone who actually deals with them, yes they are nothing but a hassle and doesn't tip anyone in the restaurant. I would be very happy if we opted out of doordash. Total waste.
Maybe it is a Utah thing? I never heard it before, and hope I never hear it again. If you do not have time to say the word "pizza", you do not deserve to have any. 😎
Yes and I got food poisoning from one of these places cooking from their kitchen!! As it turned out they were using another official restaurant's name and it is still on Uber after I informed them.
There's a ghost kitchen in my neighborhood that has about 5 different restaurants in one big building. I was looking for a pizza place and was welcomed to a group of dashers/ubers waiting for food. I quickly left.
@@SirCavemaninthewest it’s technically illegal, and black market supported by Uber, it’s me buying meat and veggies from Publix and making it cleanly at home, thing is it’ll be me at home so better be okay with it and I won’t tell you 😂
Doordashes response that starts after the 2:05 mark, is IMHO basically the same textbook kind of answer that I was trained to give as a supervisor if ever an employee has messed up bad and immediate damage control had to be performed so quickly that the only good response is to act like we were already on the problem asap; if not to begin with. You can all basically reinterpret their answer into "We understand and accept that there has been a horrendous error that is totally and completely our fault for not having dealt with sooner, but due to us somehow not knowing that this was happening due to some incompetent employees, we are now going to try to save face by acting super promptly to resolve the manner now and for into the foreseeable future. We're very sorry, even if we won't say it, cause that would admit guilt."
Sue door dash for defamation or Tortious Interference to your pizza business. Door Dash is giving out false information and that is causing people to believe you're not open or that you are giving bad service.
@@OuterSpace-1-0.0 You only need gloves for handling raw meat. The toppings used on pizza are precooked, frozen, then reheated in the oven. Duh. And it's "They’re not" and you use a capital at the beginning of a sentence. Just to let you know.
I believe it was in the 80s when the universities implemented the change to business degrees that no longer required Business Ethics courses to be taught or as a requirement to acquire a business degree. Contact your legislators about reinstating Business Ethics laws and degree requirements.
I always wonder with stories like this, why didn't they talk to an attorney? My brother owns a small business and has an attorney on retainer to help deal with any problems may come up. It sounds to me that this is some kind of copyright infringement in that doordash is using the company's name without consent and possible intentional misinformation by saying that the pizza shop is closed instead of removing it from their restaurant listings.
I just typed the same thing. Nico’s has been dealing with this situation for over a year. DoorDash, like the gentleman said has done nothing about it. Meanwhile, it’s hurting the company business and image.🤔🤦🏼😤
@@TheCatherineCC It's not the even the Logo its restaurant location and listing. Two restaurants can have the same name and not be listed with a logo on these sites but it's the implication of it being Nico's Pizza at his location. Door Dash would have more money to fight this battle in the long run but Nico was smart because this was more press for him and his company which will be more pizza sales.
What Nico said at the end is standard operating procedure for Door Dash. It's happened to a few small restaurants I know of around here. They are the ones who create a fraudulent listing for a company and try to strongarm them into accepting their service or suffer with bad listings and/or bad reviews.
As a delivery driver. This does sound like a scam that happened years ago. Only it was an order on Postmates for something like a cup of water. Then results in that text or call of someone pretending to be support. In all honesty apps like DoorDash expanded by listing restaurants without permission. Same with Postmates and I'm sure UberEats, Grubhub was last to adopt it. But as the owner of Nico's said, they want them onboard. Which again as a delivery driver. Bad idea. They're convenient, but the loss in people walking in is sad. Not to mention drivers stealing orders. Or worse customers lying about receiving the order to scam a free meal. The restaurant still gets charged for it and they lose money making the order and packing it.
Doordash, Uber, and all these other gig apps are unregulated and basically do whatever they want. They’re able to wash their hands of responsibility. I drive a cab and Uber and Lyft ruined it.
So, DoorDash can lie to consumers, but small business are not? Sue Doordash into the ground, sue Doordash's families for raising criminals, sue all politicians that allowed this for even 1 second.
I use UberEats all the time. I never imagined there would be a restaurant listed on there that didn’t want to be. Scammers are apparently the bane of everyone’s existence.
In this case, the scammers are the delivery services. They mailed out credit cards to all of the drivers so they can pay for orders at restaurants that haven't agreed to be on the platform. And they mark up the food 30% so they still get their cut.
Restaurants need to either do their own deliveries or if someone wants a pizza, they can eat it there or take home. I have never used these delivery services and never will. When these delivery and ride services began I knew it would not be long before crime became a part of it.
This is ridiculous. Food delivery apps shouldn't be able to list any business on their platform without express consent. They're also violating the copyright and trademark laws.
First, there’s the cost. Restaurants pay a large percentage of each order to Door Dash. Second, there’s the lack of communication. Door Dash will send drivers to restaurants before orders are ready. Third, there’s service. When drivers “dirty” stack, spill drinks, turn orders upside down, etc., the restaurants take the hit. Fourth, there’s the scamming: drivers stealing orders, customers claiming they didn’t receive orders or only portions thereof.
These delivery services were doing this themselves when they were starting up. Scoured websites or sent people to take pics of paper menus, then called in pickup orders pretending to be customers
Honestly, it would surprise me if it’s not so much a case of imposters as it is DD trying to force business to use their platform mafia style. After all, no one seems to know who is getting any money from this. Sounds like an inside job to me.
its doordash. they send the driver to place the order and pick it up and pay. they do it here all the time to force owners to use them. it a "we are already delivering for you. why not make it official as a partner to give your customers benefits like cheaper delivery so they use it more." it is deceptive business and why its banned in some states.
Nico's should have a lawyer to draft a letter to DOORDASH to thank them for taking the time to meet with Matt, and to come to an agreement to remove the fraudulent information from their app and website. Then finish the letter with advising them that should this ever happen again, and there is an issue with not resolving your issue in a timely manner, that you would be seeking restitution for the loss of CURRENT AND FUTURE PROFITS, PLUS ALL ASSOCIATED LEGAL EXPENSES AND FEES. Profits from your customers not realized because they were being steered away from your business, due to the information that is or has been displayed on their app or website. Don't let them off so easy next time!
Why is he not just registering his restaurant on all the apps and write they dont deliver food by the apps? Also pretty irresponsible that the apps dont require verification from the owner before getting added to their platforms, this should definitely be a law and enforced by heavy fines.
I'm glad you were able to help him. For cities/states where this is a pervasive issue, I strongly recommend my fellow business owners reach out to your mayor/governor's office AND your city lawyer and state AG. These companies are going to keep trying to run what's basically a protection racket until you get the law involved.
The headline for this @youtube video seems to indicate a lack of investigative on behalf of the news channel that published it. Reality is more likely that @doordash created the account in an effort to strong arm the business to participate on the delivery platform.
doordash bullies restaurants like this all the time. I have seen first hand how DD will try to coerce a business owner into using there app. I think a class action suit is just around the corner...
This is not a fraud issue other than the delivery companies themselves being the frauds, they do the same thing here in Australia, they did it to my sister in law. They take over your company name, add it to their platforms and make it impossible to remove it. Don’t believe the lies they tell you that it scammers, it’s not.
lol I love how doordash puts the blame on scammers when they 💯 put that pizza restaurant on their platform. I guarantee that those orders are for the drivers to go in and place and pay.
DD should have to pay the guy for lost business because he never agreed to be on their site. DD is known for inflating prices of the places it does do business with, on top of deivery fees etc, another reason to not use them
They do this to get those extra fees from customers and keep the money. One customer said there are times he is missing items and just want his money back. DD the. Offer him a lower amount but not the full value of the items.
I am glad that corporate handled it. Anyone who wants to advertise stuff like that should always be very honest. I don't like it when someone goes out and fibs like 5-year-olds about restaurants.
Whoever the guy from Nico’s pizza spoke to at DoorDash, should be fired. While that person might not have had the ability to resolve the issue himself, there’s a thing we call “Due diligence”. He could have said, “oh, this is terrible. I will reach out to someone who can resolve this issue”.
That is what a critical thinking human would do, but a person working for a paycheck? This is on par. That is just how some people are, not my pay grade, not my problem.
Wow, wouldn't it be simple just to have the app state, "This restaurant is not available through doordash."? Or is that too elementary of a concept for such an organization to figure out? Oy vey, what a world we live in today...
Sue them for millions. Not for what the one location may have lost but for the restaurant potentially wanting to expand/franchise and DoorDash hurting the single location’s profits and hindering their timeline for expansion. Over a year is unacceptable and these huge corporate conglomerates need to be held accountable. DoorDash added them to their site without any obvious vetting or comprehensive confirmation. Yet, when the business tries to remove themselves due to DoorDash’s widespread advertising stating that the business is closed it takes over a year!?!? This is infuriating. I’d be suing for a lot of money.
The thing they do is they give dashers the order and they expect the dashers to call the restaurant and place the order. This not done for ANY other restaurants, just ones that’s don’t want DD or sign up to it. Many dashers get confused by this and go to pickup food that was never order.
What calling door dash support will get you is a nice 30+ minute long chat with a nice young lady from the Philippines who will promise to have the back office resolve the problem after you get off the call... but that will never happen.
former driver....here is what door dash does. They steal menu lists. They use to have dashers take pics of menu items and send them to DD. When driver gets a request, DD would call the store and make the order and then the driver would pick up the food item and then use the "red card'.
This is happening in Pasadena all over the place. There's a ghost kitchen next to my house and besides listing the same restaurant under four different names, some of them are literally copying the name of other restaurants in order to get their orders by way of confusing customers.
Door dash deceives it's drivers too. If you're unaware of addresses, you'll fund yourself accepting orders from places you despise because they'll give it a different name. Example, the door dash store is called "Dashmart". It's also a flower shop amongst other things. You can deny a Dashmart order only to accept a flower shop order at the place you just denied. Then you get penalized for canceling an order you were deliberately misled on.
Put up a sign saying we don't use door dash. Place it on the door, window, and counter. When someone shows up and says door dash just point to the sign.
Here’s what we need to do to stop this insanity; pick up the phone, place your order, get in the car, pick it up. Perhaps the old ways are better. You get fresh air, you meet nice people, it’s a win win!
As a food zombie, do not use DD. Outrageous price, untrustworthy dashers who will eat your food or steal it. Just go in person and help small businesses 👌
I work down in Carlsbad most of the time and Yea those prices seem reasonable compared to the places I pick up at. Want the worst Pizza in Cali order that crap from Blaze Pizza!!
My thoughts exactly, this guy is complaining about free advertising. Now all those people ordering on Doordash won't know Nico's Pizza even exists. There's over 100 restaurants in my city, only 5-10 aren't on Doordash. Pizza places have completely replaced their drivers with 3rd party delivery to save on labor costs when it's slow.
One question I wish you asked them is "What steps are you going to take in order to make sure this doesn't happen in the future?" It's all fine and dandy this specific situation got sorted but the infrastructure that allowed it to happen doesn't seem to have been changed at all.
