What Does IT Support Do? Level 1, Level 2, Level 3 Escalations [Overview]

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What Does IT Support Do?
Differences between IT Level 1, Level 2 and Level 3
We'll talk about
- Helpdesk and Service Desk Technicians
- Support Analysts, Desktop Support Engineers, IT Technicians
- System, Network and Storage Administrators and Engineers
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Опубликовано:

23 янв 2021

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Комментарии : 57

@TechWithEmilio 3 года назад

Are you a Tech or a Sys Admin? Check out my training course to learn the skills your need to know! - bit.ly/TechAdminToolbox

@user-yc4uw7uc4d 10 месяцев назад

I love how you explain things step by step.

@willianbarreiro9925 Месяц назад

Currently, II'm working as a Network Analyst in an ISP, I plan to become a DevOp Enigenner ASAP.

@asadsiddiqui7851 3 года назад

Thank you for sharing the video Emilio, very informative. You are a legend

@TechWithEmilio 3 года назад

Hey I know you!! :)

@elyl9787 Год назад

Thank you!

@sylwiazientek5182 Год назад

Hi :) Came here to find out more about IT job titles, it seems that level 3 support is more often called engineers, whereas, the level 1 people are called support analysts, service desk, or simply technical customer service. Thanks for your video; it would be great if you could add info about the salary bands for the roles.

@hakanyucel6805 2 года назад

Hi, I liked you video much I´ll look for more, thanks

@iancunningham2440 7 месяцев назад

Good video, great info. Just not a huge fan of the same background music playing throughout. May I suggest that you try to let it fade out after the intro theme (from 0:48-100) if you make new videos in the future.

@blackjew6827 2 года назад

i'm level 1-2-3 and get paid like level 0.5

@MrPlenty1 2 года назад

Then look for a job elsewhere. You have the experience and skills to be paid more

@samanthagriffinv2.08 3 месяца назад

Probably should look for a job at a deferent company or negotiate you current pay with your current boss

@blackjew6827 3 месяца назад

@@samanthagriffinv2.08 I got a new job at the government. pay is good.

@samanthagriffinv2.08 3 месяца назад

@@blackjew6827 nice congratulations

@Qwxiq 3 месяца назад

Help me brother how to get one😢

@elyamaniachouak7080 3 года назад

Thank you so much. Such a great content. I work in IT support managing level 1 support team and I want to switch career to machine learning engineer. Is it a good choice ? Or I need to stay in IT support? Thanks in advance

@pteppig 2 года назад

It's a completely different field and skill level. Depends on how much experience you have with statistics, programming languages, databases, etl and Software development

@NewQuietBear 6 месяцев назад

Thank God for explaining. L1 and L2 seem too simple. I rather start at L3.

@jamesroycoronel4987 Год назад

I am an IT SPECIALIST I, working on a BPO company in the Philippines.

@zhinon26 7 месяцев назад

Hm po sahod? Tnx 😁

@GoodByeSkyHarborLive 22 дня назад

so basically level 1 despite whatever the company never leave their desk and attend phone calls and solve tickets but what about level 3? It seems they also don't leave the desk but are responsible for the more technical stuff?

@madhavareddymanda4097 Год назад

Networking desktop job ante L1,l2,le3 na growth untada

@user-ur3nx7rj1w День назад

Hi, I am an IT operation manager and I want to take your course but I need to know if I could pay through Paypal or any other method but Gpay

@christophergomez5993 2 месяца назад

Do you do level 2 training

@pinatek100 Год назад

Hello, I have a question concerning the helpdesk level 1 as a new graduate, is there a database with all the technical problems to help the new graduates with little experience! Thank you for your time and answers!

@jemmilam4388 6 месяцев назад

Not really afaik, at least not one overarching one. Windows and other vendors generally have pretty extensive documentation, and more niche issues can be found in their help forms. However a lot of the connections between these services and how it works in your organization will not be there, as setups can greatly vary by company. If your department is not a hellhole, they should have a decently informative internal wiki with common problems, diagrams, etc.

@HarryLopez82 Год назад

My title is support analyst and focus mainly for the police department and it's not including other areas of it

@JklHints-Tips 4 месяца назад

Great video! I'm keen to go into Tech Support . I want to find out whats your opinion with AI how will it impact those in Tech support?

@modernkangal День назад

I don't believe AI would take over technical support soon as AI doesn't have the soft skills we have.

@JklHints-Tips 8 часов назад

Well said! Will keep that in mind Thanks for the feedback

@modernkangal 8 часов назад

@JklHints-Tips All good, I've only been in the professional industry for two years I wanted to befome an embedded systems engineer and decided against it as that's a field AI will take over quite soon. It's something I love doing, but to be honest the pay isn't all that good So going into remote support to get experienced in cloud platforms to work your way towards becoming a cloud architect (don't focus too much on azure. AWS and google are the kings these days)

@modernkangal 8 часов назад

Been working with computers ever since I was 6 I was amazed with the tape storage drives at first and then when I saw a motherboard, I saw cities and roads connecting them all

@korirrutto588 8 месяцев назад

Does the pay increase as you go up the various levels ?

@harrygamer4190 6 месяцев назад

Yes

@MrMamfbr 2 месяца назад

No, they offer you less money because you start working for the thrill of being surrounded by Ethernet cables!

@Togher01 8 месяцев назад

So from this standard. I got through into the level 2 Tech but being called a level one. I thought this was the case.

@YCBEATS 2 месяца назад

I guess im working in all 3 levels haha. I do everything from remote support to troubleshooting networks and systems.

@MrMamfbr 2 месяца назад

the joy of small team, we tell user how to disable caps lock at the same time we use power shell to do changes on azure ad

@TechEagerVLogs 3 года назад

Please can you show us the day in the life of you? Morning to evening routine.

@TechWithEmilio 3 года назад

Hi, thanks for your comment and recommendation. Let me look into recording something for a future video

@Zoids-bf6op 5 месяцев назад

i just straight to level 3..dealing with cloud. so can i still get a job? :/

@ywyw5535 29 дней назад

me too ,i got interview for a cloud TSE. Scary

@Zoids-bf6op 29 дней назад

@@ywyw5535 update. i couldn't get a cloud role so i ended up with IT support first. though i would say i touch on all aspect now; system, network, and cloud. I came to realise building your foundation is more important. not wise to skip to cloud straight on.

@chiorazu8047 Год назад

I do all of it, i need a salary raise....can you go from level 3 to IT DIRECTOR?

@TechWithEmilio Год назад

Sure. If you are ambitious enough and know how to be a good manager

@alec7178 7 месяцев назад

I just found out I'm doing Level 2 job as a Level 1 :D man this is funny :D

@zhinon26 7 месяцев назад

Hello can i ask? how did you get your job? Do you have any certs when you applied? Thanks 😁

@devoured1 9 месяцев назад

Was listening until you started talking about crappy software. Anything called “CleanMy” anything would not be used by any real IT person. That’s stuff my Mom would buy along with Norton antivirus.

@Traumatised311 Год назад

Plzz say certificates in your videos We r non English speaking audience

@umeshverma1013 3 года назад

Level-1 Hardware/Device ---- Is the problem in Hardware/Device? Level-2 Network Administration ------ Is the problem in Network? Level-3 System Administration ‐-‐Is the problem in Operating System? Level-4 Application Tester/ System Tester------- Is the problem relates to application ? Level-5 Software Developer/System Engineer---‐-- Is the problem relates to application program? Level-6 Service Level Agreement -------- System Manager/IT Manager

@pteppig 2 года назад

Not too wrong, but still incorrect. The video actually covers better examples for level 3 and 4

@MrYounis26 2 года назад

Oh ok good, I only did the comptia network + cert and was recommended only level 2 jobs and wondered if I had to do any hardware or device configurations