Jabra Enhance Pro 20 Review: App, Features, Pros and Cons 

Thank you! Will do! Appreciate you taking time to watch.

It might be worth trying Rexton (one of the other options at Costco). That sound tends to be softer and more round. I think you will find it closer to Phonak.

I like the sharp quality of my Jabra Enhance Pro 10. To me, it’s more distinct and crisp.

Thank you, worth a try!

Was curious, do you have an android phone?

@@HearSoundly My first pair of hearing aides were from Rexton from Costco. One of them lost the battery power while I was travelling and by the time I got home I my hearing aides were no longer covered. Rexton would not replace the battery and I had to buy new ones. Right now I'm dealing with Jabra as my research showed that they might be the ones for my needs. I struggled to get them working for me, and I really appreciate the friendly and knowledgeable help that I've had from the costco people. I see them again tomorrow, and need a few more fixes but really liking them now.

I just ordered through Jabra online and the rep did not seem to know the difference. I would like to know the answer to that question also. Thanks for bringing that up.

It really is an expensive “crap shoot”. Too many choices from $1000-4000. Finally chose Jabra online and will see how I like the sound. All the best!

Auracast is a new technology. You can read more here www.soundly.com/blog/auracast-hearing-aids

The tinnitus function isn’t on the Costco ones

Triple click on your iPhone and lots of options come up for your Jabra. At the bottom is background sounds. I don’t have tinitius but this may be what you’re looking for?

Yes. They do lots of shifting and switching in automatic. I barely touch the app when I’m wearing this product. 👏

On mine only the first preset worked and Bluetooth was problematic. I returned them

Mine is under the sound Enahancer. Then there is a toggle to tinnitus manager. Do you see that there?

@@HearSoundly I saw that you had two tabs on the top of the screen when you went to Sound Enhancer. I have no tabs to choose from, just the three point-EQ and the Noise reduction and Wind noise reduction sliders on the bottom. I have tinnitus and would love to mask it. I see you were in "Demo Mode" on the video. Possibly this feature is part of Resound's similar hearing aids, but not on the Costco versions of Jabra's hearing aids? Thanks for your great video and speedy reply! UPDATE: I just went on to Jabra's app users guide. It says this as a footnote: "**Available if the Tinnitus Sound Generator has been enabled by your hearing care professional." So, it would seem that I will need to ask about it at Costco, though I think the hearing aid assistant told me that none of their hearing aids had a feature for tinnitus. I wonder if that is a Costco thing or not.

⁠ok good catch. I might suggest calling Costco and asking if they can turn this on. Costco is the only place that sells Jabra Pro so I’m assuming they should be able to do it since it’s in their app. Keep me posted! I’m curious now

@@HearSoundly Sounds good (no pun intended). I'll let you know what I'm told.

@@HearSoundly I had my check up at Costco. The hearing specialist was not aware of a tab that was being shown in your video, but was quick to show me a route turn on (I believe) the tinnitus feature. Here's where to go on the iPhone: Settings-->Accessibility-->Audio & Visual-->Background Sounds-->the turn the slider on, choose the volume and sound type (Balanced Noise, Bright Noise, Dark Noise, Ocean, Rain, Stream). The Audio & Visual selection was a surprise. Now, when I swipe from the top-right of the screen down towards the bottom left and then touch the earring icon, a new menu is added that lets one control the Background Sounds. Basically, as I understand it, the tinnitus feature simply adds some background sounds to mask the tinnitus and the user can choose which kinds of background sound helps that person the best. This is clearly not as easy to enable, but once one chooses to to turn on "Background Sounds" it serves its purpose. Hope this helps others. I really like my Jabra Enhance Pro 20's. Thank you for your video.

Left to Lower, and Right to Raise. Lol. I just thought that up. When you reach the end of adjustment, you’ll hear a tone. Hold down the Right button to change the Program: (1st) All-Around, (2nd) Front Focus, (3rd) Restaurant, etc. You’ll also hear (a) tone(s) telling you which program you’re on as you sequence through the Programs: 1, 2, 3, tones indicating 1st, 2nd, 3rd, etc. Hold, long press, the Left button to switch to the “STREAMERS” category (where I found my Multi-Mic.). This will switch directly to the Multi Mic. … very convenient Get the Multi Mic. It’s a game changer. Note: I wasn’t able to select the MultiMic by continually pressing the right button. It would reach the last program, “Music”, and return to “All-Around”. I played with the left button and discovered this.

Is that good or bad? I’m a musician and really do not like tininess. Just ordered Jabra online. I’ve got 100 days.

@@ifiddle2 oh it's most definitely not a bad thing😁 see just like headphones each manufacturer and hearing aid has their own unique sound signature it'll just sound a little bit different

Right! I only needed one…i have the double case😮

I believe my Costco ones came with a flat fabric black case with a Velcro closure. I keep it in my swim bag to receive my HA when I go swimming. They work well. I’d include a picture but I don’t know how to do that.

@@wendychambers977. But one case has a battery for recharging. It’s something I’d like to have. Now that I know Costco carries it, I might purchase it from them. But online, Amazon, or Jabra direct is more convenient. A battery operated case is sometimes necessary to reboot your HAs when it’s necessary. Since we don’t have battery doors, we can open and close to restart the HAs.

Personally I prefer rechargeable, thought I know a lot of people like the convenience of 312 batteries for instant changes.

@@HearSoundly yeah, you put a little pack of batteries in your pocket and your good for 6 weeks or more - not just one day.

I am interested in your experience with getting your hearing aids replaced under warranty.

@@2Phast4Rocket I am pleased with the service that I'm getting from Costco with my Jabra hearing aides. I had a molded ear piece made for my right ear at a cost of $50 and that's really helping. Also, it turns out that the rapid hearing loss in my right ear is due to a pong lasting result of having Covid last year. This makes fitting difficult in that ear as my hearing will continue to change. The charger seems now to be working. It's important that you keep it closed all the time as even a speck of dust with interfere with the charging of the hearing aide. Now that I'm doing that, my hearing aides are keeping fully chanrged for the day. Also, I'm learnging to adjustment that you can make to have surrounding changes . I especially like pressing the button of the aide for 2 seconds, making directional changes to what you are hearing in crowds. This is a learning process for me, but I'm not determined to keep this ones. I did return another brand and had no trouble getting my money back althought you won't get cash. YOu will get a credit on your Costco Mastercard. If you are from Ontario, you will also not have trouble getting a discount from OHIP again IF YOU BUY YOUR HEARING AIDES FROM COSTCO. I tried using getting my OHIP discount from a private hearing aide firm and they refused.

I believe GN (the parent company) works with a few factories but most are in Asia. I believe that’s true for Jabra and ReSound

@@HearSoundly Thanks for the reply. I probably asked the wrong question. While the Jabra and Resound specs seem to be identical, could the difference also be inferior components in the Jabra?

If I understand your concerns about frequency adjustments, a part of being fitted with HA at Costco (or any HA office) is to adjust the frequency boosts to match your hearing prescription. The person fitting you will have many frequency band adjustments to give you the best hearing correction. The adjustments in the app, IMO, are there only to let you make crude adjustments in specific environments. Channels like Dr. Cliff and Hearing Club have videos which show this much better than my description. Hope this helps.

Jabra will program your aids to an audiogram or work with you to tweak the settings internally. They have the ability to adjust at least 10 bands of eq plus compression and expansion. I have the Jabra Enhance 200 and the service has been terrific

I believe the Jabra pro 20 have 17 equalizer settings