4. By the way, while listening to the above video on my television, the swoosh sound that you utilize is 4 to 6 times louder than your voice and is frighteningly LOUD.
Given how much money I spend at Costco I always find it funny when reviewers comment that you must buy a Costco membership each year. I spend a membership in pumpkin pies each year. I get my glasses from Costco too.
I muse I'm going broke saving money at Costco ;-)! In reality, I could not be happier with my Jabra Enhance 20 HA & all the savings, like gas - $1.50 big hotdog & soda, well worth the membership.
I have the new Pro 20's and the directionality/beam forming/steering sucks. Creates muffled hearing in situations with some noise. 2 adjustments and still sucks. And my old aids are Resound One's and do way better in All Around than these, and they are 3 years old. I am using the Outdoor program because i cant stand the constantly shifting sounds and muffled comprehension when its "steering sounds". These are going back...
Just got these and live in Texas, it’s hot, just being outside when I just start to sweat I get alotttt of clicking and shut off. Not waterproof what so ever.
Hey Don, I don’t find it a negative, just overkill. As I said if I have a patient that’s still struggling with their tech 4-6 weeks (sometimes sooner) after I’ve fitted them I would be looking at alternative tech. Never mind 6 months…!
@@HearingTracker let me suggest an alternate viewpoint (as a user) - if I struggle to get my tech to address things in a timely fashion, at least Jabra will protect me with a lengthy return period. 😊 And thanks for the response.
I'm enjoying your videos and will be going to a Costco in a few weeks for a hearing test. A friend of mine just recently got Jabra hearing aids and she is thrilled with them.
I've watched a lot of videos on Jabra hearing aids. But one thing I still don't understand is the difference between the resound nexia and the Jabra pro 20's. I have a hard time believing these are identical given the difference in price. It feels like the Jabra technology is from resound but made with less quality components. Who would know if this is correct?
@@Jack-mu4iv Moderate to severe in the left ear and severe in the right ear. They said I am a candidate for Cochlear Implants. In addition to the Jabra Enhance Pro - 20, I use a Multi-Mic for streaming & in noisy environments to increase the speech-to-noise ratio. Life-Changing!
Mathew I am a costco customer. The first ones I bought was the KS10s. And thank goodness for the 6 month trial. Because I was having troubles with those. It started in my 4th month. Then the Jabra 10s came out and my H.I.S changed me to those. And I have enjoyed them. The are very good. So if it was not for the 6 month trial I would have still had a lot of troubles with the ks10s.
Kind of. If I had decided not to continue with costco. The would have gave a full refund. But in my experience with costco hearing. They do really try to correct any problems. And another plus to the is all supplies are furnished dome and traps as long as you own the hearing aids purchased.
The KS10s are a special case. Costco dropped them because of many failures. Mine took 2 years to show up. Costco sent mine back to the manufacturer for repair. I now have them back and they work well. Costco really stands by what they sell.
Love Matthew's videos, but disagree with him regarding Costco's 6-month trial. Yes, Matthew, an audiologist should customize the HA in a shorter period of time. However, Costco does not generally offer an audiologist (except Canada) and sufficient "customizing time". In my experience, we Costco patrons are left to our own ignorance and inexperience through trial and error to determine the best settings. This is especially true for new hearing aid patients. Therefore, the 6-month trial is a critical and necessary benefit when purchasing hearing aids. Also, as Samuel points out, your remark about replacement is a bit inaccurate, as the customer may receive either a replacement, a full refund, or an upgrade during the trial period. @@HearingTracker
I had the older model and traded in for the 20s and they’re definitely a step up not only in size as they are smaller but in battery life and functionality as a hearing aid. I would like to tune them up myself as the Costco nearest to me is 2 1/2 hours drive to Sevilla Spain from my beach house by Atlantic and Portugal. I refer to this however, a “first World problem“ as these are quite an improvement. Life is getting better.
Jabra is trying a new connection strategy that is admittedly not working and causing wide spread inconsistent streaming and connection to app. For those who rely on this feature, I would hold off!
I will say out loud what we are thinking. If the wearer needs a cellphone to use your hearing aids these will not catch on to the older crowd. We hate cellphones, our fingers hate cellphones, our eyes hate cellphones. These are obviously designed by young engineers, to be used by young cool deaf techies, right?
@@1nofumes great point. You don’t need it though. It’s an additional feature, however the hearing aids work completely independently. Hope this helps, Matthew
I have Phonaks with real Bluetooth in them and I can connect to cell phones, TV's, PC's, my cars, etc. without the need of some other stupid device to connect me. I will not buy anything now without true Bluetooth, why go back to the dark ages without it? Why do other brands not put true unrestricted Bluetooth in their device?
Not much is discussed about hearing aids and Bluetooth and android vs iphone. I am due for new aids and I don't want to buy an iPhone in order to continue to be able to stream phone calls on android. Android is slow when it comes to tech with LE Bluetooth and costco is no longer selling the phonaks with classic Bluetooth which work well with android, so now i will have to shop somewhere else and pay more for aids or learn how to deal with iPhone.
They partnered with Apple prior to 2018 to get around a patent. Therefore, they could not connect using classic Bluetooth. Phonak didn't partner with Apple.
Tried jabras for 6 months. Was never able to get satisfactory results. Besides not being able to hear improved hearing of conversation in noise I found the sound tinny. Tried Philips 9040 demos and love them. Ordered the 9050’s.
I have Jabra Enhance Pro 20. And returning to Costco tomorrow after 5 months. Left ear has a static sound since day one. Tried all domes and had it adjusted 3 times. Not to bad if I have it set too filter sounds. Yesterday Costco blamed it on not using a dryer even though it started on day one and it wasn’t raining. I was going to try custom ear molds but I don’t think this Costco really wants to spend time or effort to improve the experience.
Had the same problem with my $5000 Phonaks on the right ear. My hearing provider tested and could find nothing wrong so she had me hold the right hearing aid to my left ear - it sounded perfect (no static). She referred me to an ENT (ear doctor) who took sent me for an MRI which showed nothing abnormal physically. He did think I will eventually need implants but not yet. I was bummed but relieved because now I knew it was not the aid but something weird with the ear itself. Problem not solved but now I check the aid in the opposite ear for confirmation. I’ve learned to ignore the static. Could be some form of tinnitus I guess
I’ve used the Jabra EP20 for about three months now. The technology is amazing. The price at Costco was very good. Both aids for $1300 Canadian. I’m using both the new tv steamer + and the multi mic. Both work great. Streaming from my iPhone works well. Both telephone calls and streaming music or podcasts. I’ve been wearing hearing aids for about 40 years and like I said, these aids are the best I’ve ever had.
I tried the Jabra and returned them because the bluetooth aspect was a fail (Pixel 8 bluetooth connectivity and streaming was too fragile, streaming audio quality seemed quite lackluster compared to my old Costco KS9, and LE Audio gave me desynchronized streams to the ears). So I'm looking forward to the Philips 9050 ... do you have any experience comparing the Jabra to the Oticon Intent?
I have the Philips 9030. The Bluetooth has been reasonably reliable. The Philips was prescribed because it had enough programmable bands to accommodate a very sharp drop off at a particular frequency. I believe it had 25 programmable bands.
I have Phonak aids and they can connect to my Android, Iphone AND my Macbook Pro (only two at the same time though). For me connecting to the Mac was essential as I have a lot of online meetings (zoom/team...)
I was really excited after this review but after going on several other sites I am finding tons of Bluetooth connectivity issues especially with Android. That is deal breaker for me.
I wear the Jabra Enhance Pro 10s and wondering if an upgrade would be worthwhile. I am very frustrated with hearing in noise, despite numerous adjustments at Costco, etc. I had to abandon the M&RIE receivers due to feedback and fit. Anyone have thoughts about the 10s vs the 20s?
Great video. I am a first-time hearing aid user with the EP20s with a Galaxy S23 Ultra phone since January 2024. I had to send them back for a replacement after working with second tier support over blue tooth connectivity issues. The new pair exhibits slightly different connectivity issues (primarily with the left ear, but it is still enough of a reliability problem to render them unusable with my phone or a streaming device. I get enough different comments from other users and even Jabra support personnel, that I believe they know they haven't nailed down the root causes of the problem and that there are a good number of compatible S23 and S24 phones that are having similar issues. The last support person was blaming the small size and hence the small Bluetooth antenna (probably not true). I will be calling support again in the next few days to see if there are any updates on the problem and to request a replacement set. If they can't get the issue resolved, I may be using that 6-month warranty. Otherwise, they appear to be a great value.
@@HearingTracker I have not been overly satisfied with the adjustments they make. they can't seem to get it right. They were fine for the first few months I had them, but the left one started to "act up." It would not amplify sound, but the bluetooth feature would work. So they sent me another pair. A refurbished pair. I wasn't thrilled to not get a new pair. They never worked as good as the first pair did in the beginning. The left one is not amplifying as well as the old one did. If I take them to a local audiologist, according to Jabra, they can no longer be adjusted through Jabra. I paid for them to be able to be adjusted at no extra charge. If I take them to be adjusted locally, it will most certainly come at a cost. I think Costco will be my next place I use. Not sure if that is the best way to go though.
A tip to Costco members in Canada to use Google Maps to find other Costco Hearing Centres to call for an earlier date for full hearing assessment. Locally, I was looking at a possible September appointment but managed to find a June appointment and also kept a July appointment elsewhere, just in case I am not happy with June assessment/audiologist! One hour out of town but well worth it, as hearing well is SO IMPORTANT TO ME!
Great video, just subscribed. After testing the Philips and Rexton, I ended up with the Jabra Enhance Pro 10. I’ve had them now for about 12 months. I was wondering if you have a video comparing the Pro 10s with the Pro 20s features. Are the 20s worth upgrading to??? My type of loss is cognitive for the most part.. One of the many issues COVID left me with after 45 days in the hospital, thankful 😌 I survived. Thanks for sharing
Why is the Jabra micro rechargable battery HA smaller than the disposable battery HA? Most rechargable HA I have seen are larger than the disposable battery.
Hey Zelph I’m comparing their features throughout the whole video. I can’t decide for you on this instance as I don’t know your loss, or hearing difficulties - but I can present the info so that you can make a decision based one what’s important to you. Matthew
Thanks for the excellent video. I currently use Jabra Enhance Pro PM8s, btw. Anyway, I do not see where you added a link for the video on Hands-Free Cell Phone Calls In Three Steps, mentioned at 15:15. Thank you.
Thanks Tom it means a lot!!! Here’s the vid you’re after, Matthew Hands-free Hearing Aid Smartphone Calls in 3 Steps! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-G1E91hP4lqs.html
Do you know if Costco Canada sells the Jabbra's? and if they also sell a Auracast device to case to a headphone or hearing aid that you can connect to your TV or Stereo at home?
I just got my Jabra Enhance 20 aids about a week ago. They are the earbud style, not behind the ear. By the way, they are working well. I'm learning how to adjust them without a phone... Easy Peasy.. Don't know if it makes any difference or not, but I have tested having profound hearing loss from three different audiologists.
I have have had the Pro 20 RIE aids for a few months. Generally, I like them a lot -- esp. the price, compared to my previous $4K+ Oticon from 2007, but I've had complaints about my voice quality when answering phone calls with them. Also, the iPhone app doesn't have some of the profiles that you show n the vid. But -- excellent, very informative work. I learned some things! EDIT: I cannot find any mention of an option in the iOS app called "Auto-activate favorite locations" -- what does it do?
I am so confused. I am looking at Costco Jabra and the Phonak audio lumity l90 from an online retailer. I have severe hearing loss and the Phillips I bought 3 years ago never quite cut it for me. From what i am reading the Jabra 20 wont give me what i want. Is that true? Would i do better with Phonak? Thanks
Moderate to severe in the left ear and severe in the right ear. They said I am a candidate for Cochlear Implants. In addition to the Jabra Enhance Pro - 20, I use a Multi-Mic for streaming & in noisy environments to increase the speech-to-noise ratio. Life-Changing!
What he is not saying is that the Bluetooth is very very weak and will loose connection. I tried two pair one from Costco and the other direct from Jabra both pairs lost Bluetooth connectivity when I was in open spaces; like walking around a mall or at a golf course. Both pairs lost Bluetooth streaming connection as soon as I put my phone in my back pocket. Both technicians try to down play the failure. One said that it was a tube from the unit to the ear bud and replaced it. Did not work. The second tried changing settings and still, I continued to drop calls and my music was dropped on and off. The third one finally came clean and admitted that the Bluetooth in the hearing aid is very very weak and it is being work on, but the fix will not be available for a long time. Both pairs were returned for a refund. P.S. Costco return was a bit painful. I had to make an appointment and then the technician was really put off by the return.
I bought the Jabra 20 from Costco a month and a half ago. I am having a very difficult time keeping it connected to the app and having to constantly change the settings due to environmental changes. I have been unable to get it to function well in group settings and have removed it and gone without due to lack of functionality. On cell calls I get the complaint often that my caller is getting way too much background noise. I adjust the settings all the time, but it does not stay nor offer to auto adjust. Very frustrated so far.
Phillips behind the ear rechargeable. Had the battery type, tiny batteries are a pain. Rechargeable is fantastic. In the charger at bedtime and back in my ear in the morning. More then a full day of used with this charging arrangement. Phillips has been great so far, I'm on the 4th set, make sure your costco provides loaners. As a medical first responder I don't have the luxury of being with out the.
I just got my new jabra enhance 50 R. I had 6k aids before but has been several years since I lost them. So far I like my new aids but not quite as comfortable.
What advantage does Resound Nexia 9 have over these Jabra Pro 20 hearing aids. Same company, big price difference. I'm wondering if I should have gone to Costco ;-)
I was excited about getting the Jabra Pro 20’s, but I just returned them after 4 mos. They had a Tinny sound and the right ear volume was always too low. Costco Tech could not resolve it. I do a lot if streaming and didn’t at first notice I wasn’t picking up anything but the streaming. I brought them in and they fixed the sound and told me my daily cleanings weren’t adequate on the microphone holes. Two days later the sound was almost gone again no matter how well I cleaned the holes. My faith in Jabra is gone, I’m now waiting for the 9050’s.
for me ... trial period = how long do i have to decide if i will keep them. give me a 2 year trial period ... i won't be offended. But i'm pretty sure if i didn't like them i would return them by about 2 or 3 months. But i'll happily take as long a trial as they want to give me :)
I just got the Philips RIC rechargeable 9040 on trial that are going back as soon as the 9050 are here. I want the most recent technology. Still getting used to them and seeing my fitter tomorrow.
I have been wearing the Jabra Enhanced Pro 20's for about two months. While all the features and the app are pretty good, the sound quality during audio streaming and phone calls is significantly worse than my KS-9s. They initially sounded tinny as my AM radio earphone from the 1950's. The Costco technician increased the bass, which helped some, however the distortion is terrible, both before and after the bass was adjusted. I was looking forward to the LE audio and Auracast, but the benefit of this is lost if the audio streaming sounds as poor as these do. I have closed dome tips due to my hearing loss, which I would think would actually help them sound better. They are connected to my iPhone 15 Pro. The odd thing is they sound great if you are listening to music or podcasts directly and not through the hearing aids. You also have to have the tech specifically add a program with the correct options to get the variable front focus setting in the app to work correctly. I'm going to have to look at other options, these are not good sounding hearing aids, even though they have great features.
Hey the Nash, I’m really grateful for you sharing your thoughts with everyone else looking for hearing aids. I hope you manage to find the right set up for you. Thanks for watching, Matthew
I too just got the latest Jabras and have been very disappointed in the streaming quality over the KS9’s. I was looking forward to the latest technology and thought the streaming quality would have been improved. manufacturer’s are more focused on speech understanding which the dB and frequency range aren’t wide enough to allow for quality streaming of music. Also disappointing is listening to phone conversation. Have to turn volume way up. The mic is however, much better than the KS9’s. Still testing them, but streaming music is important to me and I can’t get over the low quality tinny am radio sound as well.
@@HearingTrackerwhat about streaming calls to phone with android? My fone is not on the list but it wasn't on the list when i got the ks9s. Streaming calls via Bluetooth is important. I do not want to wear a device around my neck to do this ..i didnt have to fir the ks9s.
I have Enhance Pro (M&RIE) and the “environmental optimizer” is driving me nuts! My EV is quiet, but at around 60 kph tire and wind noise triggers the devices to turn down the audio level and increase the noise-cancellation. In seconds a “cone of silence” (yes, remember “Get Smart?”) descends and I can no longer understand my passenger. Can this “feature” be turned off? How about in the 20?
I am 77yo and I remember 'Get Smart'. Have you tried changing the APP settings? Or maybe an adjustment by the provider? I get mine soon and hope this can be fixed. Good luck.
@@dougbas3980 The app allows adjustments on level and noise reduction in all-around mode, but it is subject to override by the lousy algorithm! My “outdoors” setting does NOT automatically override. I do plan to keep digging! Hang in there fellow boomer!
🙋♀️ I just had my hearing checked, I only have 5% in my right ear and 35% in my left. My options for cost were $500 to $4500. Thank you very much for your information. I am on the Next door app, someone asked the community where to get good hearing aids Costco was the most recommend. 👍 Vote blue! 🇺🇸💙🇺🇸💙🇺🇸💙🇺🇸💙🇺🇸 👍
Maybe after they get their hearing aids they might re-consider. I did see a sweatshirt on an African American last week that read, "Ready to Mumble" LOL
@@clarissazuniga7892well on the voting... actually in several other countries where you have free common health care you can also get hearing aids prescribed at low or no cost, but in pure capitalist solutions not so much...
You can hard reboot the Jabras for pairing purposes by holding down the buttons about 8 seconds to turn them off, then 2 or 3 seconds to turn them on. No charger required.
@MartianSolarbuddy Appreciated Do the L and R work independently for the reset ot do I need to press them together for the reset? Is there a tine to let me know thst they reset?
@@kevinabel2370 What I do is turn them off with long holds and when they are dead and I’m ready to pair I turn them BOTH on simultaneously with 8-second presses. I have the impression that I could pair them one after the other and it would work, but I’ve never actually tried that. I just treat them as a unit. Note that I’ve never measured the times to force them off or repower-I just hold the buttons until the amplification stops. On powering, I hold them 8 or 9 seconds (approximately).
I just purchased the Jabra Enhance Pro 20. I generally like them but they need to be adjusted a little. My appointment is tomorrow so we'll see if there is an improvement. I was previously using the Kirkland 9 series.
Currently wearing the Signia Insio 5 AX ITC, love them but just bought the Jabra E Pro 20 from Costco to get the Bluetooth LE Audio. Excited to have improved signal strength for streaming from iPhone which I’ve come to depend upon. Thanks for all your support!
Hi can you comment on 1) is the sound you hear with Jabra clearer and or more natural than your current HA and 2) how does in perform in a restaurant/ noisy environment vs your previous HA. Thank you
Have had a week now and I’d say they sound a bit clearer, and their filtering for noise is pretty impressive. The bluetooth LE audio is a massive improvement and that’s what I like most.
Two week update: The Bluetooth LE Audio continues to blow me away. Also hooked up the new ReSound TV Streamer+ and words can’t describe how impressed I am! Finally the app is everything as advertised, it’s very impressive! I’ve had my first adjustment for ‘clarity’ yesterday, fine tuning. Also got fitted for custom molds-want to test which works best for me as I really liked the Signia’s ease of slipping in and staying without needing to fuss with fit.
I have been wearing the Jabra hearing aids for two weeks now. I had the Phillips, Which I really think the Costco rep makes more profit on,,,, but was unhappy with several of those features. Thus now wearing Jabra…and listened to this video, because the fit in my left ear leaves so much to be desired!! You’ve answered my qualms, and I’m heading into the stop to have them change the mold to be a little larger fit into the left ear. Thank you for your clear explanation, so that I can have a better hearing experience:). Also, I might note, that the app for Jabra is far superior to the Phillips hearing aid app, most often given to Costco members!
Wow. So much bad information it’s hard to know where to start. Costco dosnt sell many different types of over the counter hearing aids. They sell ONE. And its sales are dismal. You did mention the feedback issue, but you buried it in your video. The jabra are horrible for high frequency loss due to feedback. Philips is better for high frequency loss, more user friendly, and has far superior customer service. Jabra customer service is mediocre at best.
