January 2024 Top Trouble Tickets for Help Desk, Training Video Crash Course #2 

January 2024 Top Trouble Tickets for Help Desk, Training Video Crash Course #2. Topics: 1. Cannot Log Into Computer. 2. Computer not on Domain. 3. WFH login fix/trick. 4. Computer not Powering ON. 5. Problem with wifi. 6. OneDrive for business fix. 7. MS Office errors. 8. Install Microsoft 365 apps. 9. Windows Explorer Crashing. 10. Adding a Network Drive. 11. Failed to create tray icon 1. 12. Repair Windows easy fix. 13. Cannot find user in Active Directory Join this channel to get access to perks: ru-vid.com/show-UC9xYJSVPaB3RRO9nqVaYUoQjoin My equipment: www.amazon.com/shop/cobuman Like on Facebook facebook.com/cobuman Discord: discord.gg/JuJ73YKnju 00:00 Intro 00:46 Cannot Log Into Computer 05:53 Computer not on Domain 09:46 WFH never logged into computer fix/trick 13:41 Computer not Powering ON 17:18 Problem with wifi 24:19 OneDrive for business not working 27:02 MS Office errors 29:34 How to install Microsoft 365 apps 33:14 Windows Explorer Crashing 35:07 Adding a Network Drive 36:20 Failed to create tray icon 1 38:25 How to repair Windows the easy way 42:58 Cannot find user in Active Directory 47:58 How to start an IT career advice

Great videos, man !! I wish they had been around when I first started my IT career. I had just left school and had no idea what to expect. It was a nightmare for the first 2 years as I knew very little and users made the job very stressful with their demands and pressure to find an immediate solution. I have to say that the school system is a mess and does not prepare young IT people properly for such jobs. Thank you for all you've done, it's really appreciated.

Hi and thank you so much for these videos. I graduated with an AAS in IT Computer Networking recently, have an active Microsoft Azure Administrator certification, and just got my first job as a help desk technician!!! I am so excited and your videos are helping settle my nerves and give me some added confidence when I start working. Thanks so much for what you do!

Present! Thank you for this!

Thanks for sharing. Helps a lot!

Man, I love your videos. They are so practical and easy to understand, not just theoretical.

Present! Thanks for the information!!

Great video man love these!

i start a job next week doing help desk support. watching these videos everyday until then. they're helpful. Thank you also

Thanks for helping IT admins with ticket troubleshooting of top issues. I loved it.

I really enjoy your videos .Thank you!

Extremely helpful video, thanks a million

I personally appreciate your work and it helps me a lot. Thank you very much.

Subscribed. Brilliant videos. These really helped me during interviews but also on increasing my general knowledge sometimes on simple things. I like how to relate it to real world office situations. Hope to see some 3rd line more advanced videos too. Thank you and all the best.

Hello sir! Thanks for the excellent content!

Another amazing video thank you for being awesome !!!!!

Thanks for your lesson!

Please keep up the strong work!

Thanks for the information

Hi I love the content of this course thank you! I watched the whole thing it’s awesome! 👏 😊

thank you! appreciate it!

Thank you very much. Please continue on making this great bids🎉

I watched the whole video Thank's Mr. Cobuman

cool course , really appreciate it

Thank you for sharing your knowledga

Great stuff!

hey thank you for these videos

I’ve been in help desk for two years and I still need some of this. My company made us escalate anything so I never had to do a lot of this. Btw why did you do all of that and then write “user was mistyping password” when that wasn’t the issue 😂

Thank you!

thank you so much .

Present bro. Keep going, very usefl

Great informative video on IT help desk 👍🏿

Thanks bro !!

Hi I like your videos. Thank you so much for sharing your experience ❤ I am recently graduated the AS degree “ Computer Information “

You are a good trainer 👍

When lapotp does not turn ON Always check if there is any lights around the laptop if so, it may indicate and give you the error code. Next try > unplug all USB devices > press and hold power button for 1 min > wait few seconds > press power button ON. Sometimes laptop is running but the dysplay stays black. The another thing is to check if there is any noise coming from the laptop. Also try move the display up and down. If the battery is removable you can try take it out. It is worth the check if the laptop is connected to any docking station that may by faulty or it just needs restart.. ...YOu are welcome 😁😁👌👌

hello i'm a new subscriber and i love your videos. very clear, easy to understand and very informative.

Thank you

A good trainer. Excellent contents

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Great vid🔥

Sir, thank you learn alot of the secret you taught.. AD

Great video

thanks

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Intrested want more sir

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Thanks for the content! How we remotely control a pc in the company , what software do we use?

Hello, l do like your class or tutorial

"Don't try to just immediately get a sysadmin job" Exactly what I did. Six months ago I got my first real IT job as a sysadmin at an MSP and I will quit next week. I'm like in blind flight, way beyond my level. Answering the phone not knowing what to say most of the times. My pulse is up and my stomach twists. They were expecting to reconfigure a switch and add firewall rules. I constantly have to ask others and because of that I loose so much time and then at the end of the day I have not enough billable hours etc. My advice: Only apply for jobs you know 80% of the stuff and be very UPFRONT about what you can do. I knew like 40% of it and 60% new. And Pro Tip: Try to aim for internal IT if you're new. This way you can put in the time you need to troubleshoot and not be so afraid of having too long. I had to stop working on some tickets because it was taking too much time. Not great in terms of learning/growing.

Hi, Ervin Hope you are doing well! Well thank you for the awesome videos and a unique teaching style with live examples. Just had a doubt in my mind in terms of sharing screen. If user can't login to his/her system how can they be able to share screen😢. Well this could be a stupid question but I saw you in the start of the video you have said so😊

Present. Im having a hard time getting a call back for a help desk job. I just graduated. Im studying for the Sec+ in the meantime. Im also thinking about getting the Microsoft 365 fundamentals Cert to learn more about M365.

Coubman you belong in the UFC. Outstanding

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Nice stuff. Suggestion: while job searching i come across alot of jobs that requires MS 365 experince or ServiceNow experience, ITIL and CRM experience, can you do some tutorials on how to troubleshoot the basic MS 365 issues or maybe a lab that we can do to simulate the use of ServiceNow and get CRM exp???

Present Sir!

Dear Erwin hope you are doing great. I have GP for prohibiting the domain users to access internet sharing hotspots on their pcs. But when i restart the pc users are able to use the hotspot again.

YES

can you teach us how to add application on system tray? I searched it and just said add on taskbar but nothing from system tray. example: mccafee or trellix

what is exchange recipient admin center, is it replacement to exchange admin center

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you should also make a PDF of these trouble tickets with solutions

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I've been on the help desk for a while. How do I become escalations. i get stuck in my troubleshooting after i rule out the basic issues a lot

hello am Edward an IT technician who wants to start the help desk plz where do I start from? thanks

Issues with multiple wifi networks running on the same channel i believe is just called interference.

Nice video Cobuman, im looking to get my first helpdesk job, should i get the ComptiA+ cert before applying for jobs? , i have decades of "unoffical" pc building/fixing and trouble shooting experience, and now familier with Active Directory and office 365?

do you have video training for Microsoft azure fundamental

present sir! i would like to submmit a ticket for a error that i have on my pc, what is the link?

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Hello!

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Goldmine 🐐🙌

At the "failed to create a tray Icon1" issue. Can we use the event log to troubleshoot? If we check the system or app error logs, we could find the real problem. 41:00

0:52 present

Hi😊

Uhm one question: Is help desk the same as like First Level Supporter or IT Service Desk ?

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How to resolve windows updates 35% stuck issue when bit locker is on in windows 10?

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