Joybird.com couch review...RUN FOR THE HILLS! 

Well done.

Happy to help!

Ditto! I was looking at a sleeper chair on sale! Forget it!

No problem!

You've hit it exactly.

The complete lack of responses to any emails, phone, Instagram comments and messages. No transparency on what’s going on.

Jackie King I went through the same process... I’m so done with it!!!!

You are most welcome.

Glad to be a help!

It was my pleasure.

👍

Very welcome GG! Sadly, they never got their act together and I went to West Elm. It cost more but I'm very happy.

Sorry to hear that.

That was Covid-related issues, maybe.

Glad I could help!

You’re welcome 😊

Joe, that's a great observation. Ended up buying from West Elm. The couch is far nicer and a bit larger. The mechanics of the pull out bed and the storage area are also better. The service was good. If we had it to do over we may have gone for a model with an extra squishy seat but that's the hazard of pull-outs.

Glad I could help!

Thanks for sharing!

Devil’s Advocate.. I think he ordered his sofa Fall 2019… before Covid pandemic…

You're welcome!

Glad to help!

No problem!

First time I've ever been "glad" to break someone's heart. :-(

Very glad to help!

I was looking into buying two couches from them: thank you for your honest review and saving us a huge headache!!!

@@katherinecybinski you’re very welcome

I should have listened......*Bows Head*

Love you back! Thanks for the suggestion!

Glad to help Claudia!

Well...?

Glad I could help!

I took my refund and got a couch from West Elm. :-)

Happy to be a help.

I hope it does too.

You’re right, run for the hills. This has been god awful. They stole my money and gave me half of a sectional in return. My cat keeps falling off the open side. Joybird is ghosting me regarding the missing half of my +$2500 order. Thank god I have a spare ottoman to create a makeshift seating setup. Begging and pleading with “customer service” for someone with authority got me nowhere, so I filed a complaint with the BBB. We’ll see how that goes. I feel like Joybird customers need their own advocacy group; my issue is common, and Joybird doesn’t care.

Please let us know your experience

To this very day, she's still waiting

You're very welcome and thank you.

You are very welcome.

RIGHT!!

that was so funny. then he said " but i cant live with an unhappy wife" and i laughed. Smart Man!! and i thought this is the best video ever. So hilarious ! plus i looked they have lots of bad reviews on bbb . brian where did you end up getting a new couch from?

West Elm

I couldn't be happier to help. 😃

Glad to give you a smile!

Good choice.

Interesting. Thank you for the comment.

Glad it worked out for you!

You’re very welcome!

Couldn't agree with you more!

#Truth

Sorry to hear that, bud.

This is what happens when you just don't care about #CustomerService

You dodged a bullet

Glad to help!

You’re very welcome!

Glad to help!

Glad I could help!

Very happy to help!

I went with West Elm. I like what I got anc they made it easy, but I've decided that the whole sector is overpriced.

@@BrianReynoldsofNJ thanks for this! There are quite a few bad reviews on the BBB website as well. I'm also looking at West Elm, which is way more than I want to spend, but probably much less hassle and better quality.

@@BrianReynoldsofNJ We've been shopping for a new couch lately and I came across Joybird and love all the color options. We're looking for a new one because the West Elm we purchased in 2021 is already worn out. So I saw your comment saying you went with West Elm. How has your West Elm couch held up?

#JustinUnderstands

Good call.

Good luck in your search!

Happy to help!

Thank you! Yes, we got a refund and went to West Elm.

Good luck!

Thank you for sharing this. I'm glad you had a good experience. I'm certain that a lot of people are happy with their purchases and I'm glad for them. What was most bothersome is that Joybird clearly has no system for how to address the situation when there isn't a good outcome. May I ask what city you shipped to?

@@BrianReynoldsofNJ Yeah, I wouldn't feel as positive if my shipment had been messed up, even if they did make it right. But luckily it shipped fine. I think I did actually contact support to adjust the pricing to a better sale they ran between when I ordered and when it arrived, which they happily obliged (they're never not running a sitewide sale, if anyone is unfamiliar). It was shipped to a suburb of Boston, MA.

You’re very welcome.

@@BrianReynoldsofNJ where did you end up ordering a couch from if i may ask? I’ve been searching and feel like lots of the online stores have bad reviews.

West Elm. A bit pricier but very happy.

Don’t give your money to a marketing company that’s having cheap furniture assembled in Mexico under the guise of being “American made”. Go to a West Elm or Pottery Barn, or Costco, their furniture is properly made.

HAHAHAAH perfect! Glad I could give a hand!

How did you cancel your order and get a refund?

@@dustinwoodward5250 It's been a minute since this happened, but I seem to recall having made multiple calls inquiring about the status of the order before finally getting an honest answer and then repeatedly demanding a refund until they acquiesced. But who knows if their policies have changed since then.

You bet

I feel your pain. You're 100% on point.

:-) Oh stop... you're making me blush.

;-)

NP

Exactly what I thought!! Thank you!

Good move.

Get out now!!

What the exceptional fuck is this nonsense?!?

Couldn't agree more about the sad state of the business. I've come to believe this really is something you should buy in person.

@@BrianReynoldsofNJ I couldn't agree more. unfortunately I live in a rural area. not many options to chose from. three furniture stores. sofas are in the thousands and on line they can be bought for a few hundred. expensive junk and the sales people can never answer any questions.

@@MrRosiesfavorites copy that. It really feels like we all deserve a Breyer experience.

Please let us know the company with no fees!

@@juliatripp2010 allform

Any time!

Good call!

You are very welcome!

Good choice.

You're welcome!

You're very welcome!

I thought it was "appropriately" petty. ;)

You’re very welcome. Where are you buying from instead?

@@BrianReynoldsofNJ We are highly considering a Lovesac, given that we are in an apartment and will have to move the couch in a few years. Any thoughts on the Lovesac?

No, but I’d love to see how it goes for you.

You're welcome!

Thank you!

Nope. Got a larger couch from West Elm. Happy with the buy... but I would like a chair. :-)

I got something from West Elm which was more expensive but has turned out pretty good. I think the right suggestion is to buy what you can sit in first. Also, if you can, don’t get rid of your old setup until you’ve decided to keep the new one.

Meghan Burch sorry to hear that. Yeah, they’re a mess.

You’re very welcome

They did refund me. What I thought made no sense at all was that they then threw out the couch and chair, at least according to the movers that took it away.

@@BrianReynoldsofNJ They have to do that. Getting someone to take the couch is more effort involved, scheduling involved, questions about what is wrong with it. Refunding you and letting you keep the couch leaves them open to abuse when people hear that you can keep a refunded chair.

@@SilouanWright understood. My objection wasn't to not being allowed to keep it. My objection was that they told me it was going to be donated and the pick up guys said they send it right into a dumpster.

Glad I could help!

😁

I wound up at West Emm. It was costlier but better in every way.

Good move.

Glad you liked it!

Word.

It was "lobby" comfortable. Plush, comfortable, etc. You wouldn't want to be sick at home and have that be the thing you were laying on watching Netflix for two days.

You and me both!

I'd dope and I do dope shit.

You are very welcome, Vegoon!

Yeah, in the end I had them take it away and refund me the whole lot. Sadly, I was told my the pick-up guys that they were just going to throw it in the trash. What a waste.

@brianreynolds well that's not very eco friendly. Wish they would just find somewhere to donate it.

Tell me about it... :-(

Thanks! I took a special pride in it.

You're welcome.

I can! For a minute we considered keeping the couch if they refunded the cost entirely, but after thinking on it we decided that we didn't want to sit on this thing day in and day out without being happy. Joybird made us an offer to reduce the price by a couple hundred dollars and resend us a couch section. Our concern there was that after discovering that Joybird was a Lay-Z-Boy property we realized that the had pretty firm logistics and that meant that we were going to have the same guys handling it all over again. I asked what happens to it if we send it back and was told that due to the cost of shipping they would make it a donation to charity somewhere neat the local hub. We decided to send it back. Sadly, when we asked the guys who came to pick it up they told us that if goes right into the dumpster. That felt really shitty. We wound up living on lawn furniture in the living room for a week before the delivery came from West Elm (with whom we had a wonderful experience if a more costly one). Looking back I feel good about the decision to send it all back. If we would have waited for the next Joybird delivery it would have put delivery smack in the middle of the first month of lockdown and there was no guarantee we wouldn't have been in the same situation all over again.

@@BrianReynoldsofNJ Could you update on the West Elm Sofa you decided on? I was between West Elm and Joybird and after watching your video I'd love to know your thoughts on West Elm. Thanks!

Sure thing. We bought this one: www.westelm.com/products/harmony-2-piece-chaise-sectional-h2478/?pkey=charmony-collection&isx=0.0.685 It's great, incredibly comfortable. It was more than we had intended to spend but after the long aggravation we were happy to spend the extra money. At the time they also had a 0% financing, which was nice.

Brian Reynolds I was ready to get a sofa from west elm but their Facebook page is flooded with bad reviews of people waiting decades for their ordering. I need a couch and now I am scared of west elm and joy bird 😔 But thank you for the honest review!

It's been a while now so I don't remember what weak tea it was, but I suspect they said something.

🙏

Word.

Amazing that they haven't learned by now.