Katheryn: UPS Manager | Nightshift | KCET 

What a lot of ppl don't realize when it comes to management is that ur actions can negatively effect that nights work or the next days... I have seen managers talk to a employee like they re stupid and that person say "fuck this I'm not coming in tomorrow" and then they don't show up and the employees have to do more work to pick up the slack... As a manager you should always engage ur employees in a positive way and even if you have to say something or do something negative, make sure u leave on a positive note... The iron fist approach is good to use sparingly. A lot of weak managers use that all the time to say "I'm the manager and I'm in control." You want ppl to work for u, not just enough to not be fired... There is a big difference in productivity and overall morale between the 2.. Plus those employees spread positivity about the company instead of negativity... Negativity is like cancer, it ll eat ur bottom line and give u a high turnover rate which is something ur attitude can change.... I cannot stress how important what u do in the role is.... Also when u do have to discipline an employee, they feel like they let you down instead of you just coming at them. Because of how you deal with them and how you talk to them. You want the workers to feel like you are on their side, you're basically a buffer between upper management and them. If they feel like you're on their side, then when you have to discipline them they know that they did something wrong. Communication is another big one, make sure you inform your employees anything you want them to know. Whether that's what they're doing right, what they're doing wrong, and also let them know if they continue certain things what could possibly happen to them. So if that thing happens again you can say what we went over this a few times it's not like you didn't know. Which makes it easier for you when you have the discipline them because you can just do it, get in, get out, and get them back to work... And because a lot of managers suck out there, you'll keep a lot of employees if you're a really good manager. People will stay a places because of the money or the people they work with. So if the money is good and you're treating them right. You have an employee for the rest of their life

Night shift workers are truly heroes. I watched my mom do it for years as a young child. She and my dad made that decision so that one parent would always be with it. It's given me so much respect for her and everything that she did and continues to do for us.

These night workers are such heroes. Respect.

Didn’t get to work under her management but I will say seeing what we do every night out on the ramp and in the hub is a lot

better than any advertisement UPS could make. she seems to genuinely love helping make everything run smoothly, and it does seem like a magical scene walking such a big warehouse, coordinating between so many huge planes, and seeing so much get done every day.

I worked for several weeks helping load packages into those containers that get loaded onto the planes. It was the hardest job I ever had and I was so glad when I could quit it.

I got hired at UPS in Ontario October of 2017. There were times i wanted to quit but this job isn't as hard as I suspected. It's physically demanding and it gets hard for most people when it's peak season. I decided to stay with the company because I'm hoping to transitioning to go full time, and the benefits are great.

These are very well thought out personal life experiences.... appreciate the focus on these diamonds in the rough, and how they persevere despite the obstacles.

You are an inspiration, motivational young single mother. KUDOS to you. I applaud you, and God bless you. Continue to do what you do and be who you are and you will reap the fruits of your labor. And you are being a very good and positive example to your children. 😊

The skills of women in various fields are grossly undervalued and under-compensated. Thank you for this & other stories.

so much motivating and inspiring.. be blessed

I worked night shift once. A whole year of poor sleep, constantly feeling tired - never again ! I take my hat off for those who do it all the time.

This series is very well done. This is far too interesting for just 700likes and 70 comments. I would love to see these kind of documentaries also im other subjects and maybe on netflix. That would be awsome

Great series. Im binging.

Thank you Katheryn

Easiest job and shift at UPS lol management does nothing but sit in the a/c for 90% of the shift and 10% walking around harassing hourly employees.

My daughter used to unload UPS trucks on the night shift. She was told that she had to scan 400 parcels an hr. I thought it was a slave driving job. some of the workers would get yelled at for not drinking enough water(obviously they were on camera). They didn't want them to pass out. Anyway, oddly she said she was going back because she worked without the hassle of coworkers and it paid well :(

Very cool series. Thanks for sharing this experience!

I'd be so interested to hear from her about her experience during Covid-19.

What an interesting series, very enjoyable thank you.

I liked her story...looks like a exciting job

I'm confused why all these episodes say Season 1 episode 1 lol

We don't hear about these workers much in our own daily lives. They are unsung heroes making sure we get what we need. Bless them while they are working under the shadow.

Impressive! Cool job!

She didnt even know I had a job for many years"- what!?!? this lady must not sleep!

This was incredibly well shot!!! I would love to work on your crew!

We have air dock at our hub too. I hate those damn containers. When unloading you but your head a million times

Thank you! Much respect

Also ur employees are only as good as ur managers.. I was taught that if an employee isn't performing then it's your fault... Meaning what have u done to help this employee? Have you spent time to figure the root of the problem? What are u going to do different today to get better results? Once u have truly put in effort to help said employee and it's not happening, then and only then do u have someone thats not working and can be fired

Can I apply as a ramp operator there ma'am? I hope you can give me an idea. Thanks!

Ups is a very, VERY, demanding job. You need to know what ur getting into, and prepare for the draining work to reap the benefits... ups is the FASTEST paced and hardest, yet best reward... if you don't want the goal, don't bother attempting the effort

When I was a part time supervisor, the manager would literally scream at us in our meetings on a daily basis. I hated the job and her. That was for ground. Air operations are so much easier. I've worked those too.

How many years has she been working at UPS?

I want this soooo bad ❤

Work should be a reflection of you directly. When you are at home focus on being you and helping people thrive in an environment you subject them to. Speak from a place of power you are truely free. Unionizing america is the only way to guarentee every voice is heard.

Respect the Brown!

My UPS manager never looks that clean.

And this girl will be gone next week too. Ive had 13 different supervisors in 5 years.

This center is like my centers twin.. looks exactly the same

This is happens any any night shift jobs not just ups ,

2:25 "magic" = "unskilled labor"

" Make room @ manager I got some great ideas! "

Yeah I don't think she is moving any packages or pretty much anything like the rest of management.

that's why UPS is so good.

So what is it that you actually do here?

This is all staged. I wish ups buildings looked that clean.

Oh and this is the only UPS facility that looks anything like this. The rest are dirty dumps with broken everything!

Terrifying intro.

4:00 how does she live with using her phone like that. Get a new screen protector lol

I dont get all the downvotes

no safety vest......

why are these coming up on everyone’s recommended the algorithm is wack

Who the hell wears makeup to work at UPS?? 😂😂

This is probably one of the most cringeworthy videos I have ever seen. But they left out a pro tip. If you want to move up in UPS divorce your spouse and sleep your way to the top. Just ask Kathryn

It is bothering me that such a young girl is getting her hair dyed, stop screwing with your natural hair.