I have the old sytle Matrix without the front cover. I am unable to get into pairing mode to add a 2nd user to be able to open the lock box. The info says to push any button on the keypad, but no luck. What am I missing? Note that I am able to pair with one phone and am setup as a admin user.
@@malloyu0 OK. For this you don't need to get the lock box into pairing mode. You will need to create a second Linkstyle account and download the app on the second phone, then add that account as a new user using the app on the first phone. Please read this FAQ for more details: community.linkstyle.life/post/13453987
Got it. And I think I did what you replied with but no luck. However, I did retry and believe I learned that I needed to set up a My Home with the appropriate name and address and THEN I was able to connect. I will need to retry this to test my steps. While so, I was expecting that I would just pair the new phone with the new account snd the key box and these would all sync. Thinking it works like a BT headset that pairs to an iPhone and an iPad. Stay tuned and I’ll retry as I am currently on vaca and out of the area and don’t want to mess up while being remote. Many thanks for the support. Lastly, curious is the Matrix II works the same as the Matrix with pairing or not.
