Luxury Shopping is changing...FOREVER?! CHANEL IS DOING WHAT?!

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Oh dear...3 pieces of fashion news broke over the last 2 weeks that have the ability to change luxury shopping forever! Today I go through what Chanel vs. What Goes Around Comes Around means for the reselling/preloved luxury industry, what Kering pulling their brands for Farfetch means or the future of the online retailer and why you could get a lifetime ban if you return too much...ENJOY!
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28 июн 2024

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Комментарии : 353

@ciccliz7311 4 месяца назад

the restriction to the number of returns is quite interesting. So, they push us to buy more stuff, prices have become obnoxious, quality is inconsistent, unpredictable from pics and worse with every release. But the consumer should be more responsible with their orders and limit the returns. It'll be interesting to see how it works out. What will happen to the current business model if people start to buy much less stuff?

@CassieThorpe 4 месяца назад

YESSSSS 🙌🏽

@tiffaniclements3490 4 месяца назад

Exactly! If something doesn’t work for me or doesn’t fit, the item is going back and I shouldn’t be penalized for that. 🙄

@leisa2223 4 месяца назад

Bring back the high street, where I pace the pavement, exercise tick, quality check, fit on my shape check, correct size tick.

@thisorthat629 4 месяца назад

i'd like to see how this holds up in court, eu (online) return guidelines are pretty clear on this seems more like a publicity stunt? their legal counsel has to know. bigger brands have tried and failed

@AthalieM 4 месяца назад

well, we all should be buying less stuff. I don't think that's a hot take to say so. and perhaps some restrictions on returns will mean people scrutinize those purchases more. if you understand a brand to have inconsistent quality, why buy from them in the first place?and anyway, we live in an era where many high- (and mid- and low-) price items have reviews online that enable a person to make an informed decision. and frankly - do you want to buy something that someone returned? cassie didn't get into it, but a big part of the problem here is that people are returning stuff they've used! the bans aren't targeting good faith customers who are figuring out sizing, or for whom some pieces just didn't work out, it's really about egregious haulers who buy tons and return tons and possibly wear some of it.

@boobabyboo2 4 месяца назад

This entire fight on Chanel’s end, is all about greed. As you said they’re jealous of the resale market, knowing that their quality has gone downhill…. Time to start shopping other brands… this is too much drama lol and it’s never that deep… especially for older products

@CassieThorpe 4 месяца назад

I hear you 🙌🏽

@dancer2749 4 месяца назад

Fashionphile now charges $14.99 to return purchases. I feel these sites should charge a return fee based on amount of items sold. More items, the larger the fee. Returns are also a huge problem for the landfill.

@DieynabaNduwayo 4 месяца назад

Agree

@boobabyboo2 4 месяца назад

@@dancer2749 definitely agree

@seabreeze4559 3 месяца назад

NO you cannot usurp the manufacturer's claim to ownership rights. They will win. I cannot promise to "authenticate" Ferrari-shaped items better than the brand Ferrari, using the trademark Ferrari.

@neebieslittleluxuries 4 месяца назад

If I am being honest, I’m starting to hate Chanel as a brand. I think their items are cute but I find them way too greedy and for that, I will only buy them off the resale market now. Chanel as a brand is so annoying and they don’t care about their customers whatsoever. They sell crooked poor quality bags and show every single time they don’t like their customer base. They only care about profit and that’s all. They’re also extremely controlling.

@Lex333333 4 месяца назад

I think chanel only exists due to its history and branding, it is SO not interesting. Designs, quality, i wonder who cares about chanel still? Maybe more eastern countries where it still can have this status? I know a lady from china that bought exactly same chanel bag in paris and new york and was proud to tell it. What i think is interesting about chanel is that they have bought many many artisians companies that would not be able to still exist nowadays (wool, embroidery, etc). It is only for ther sake i hope their business goes well..

@bimblaq 4 месяца назад

Chanel embarrassed themselves during the trial several times, their own staff didn't even know what their bags looked like & had to retract and "correct" his statements several times. The funniest statement was when he said wonky bags could never be made by Chanel, this person clearly hasn’t been to Chanel boutiques these days😹 Return policy is tricky..some online retailers don't offer exchange, so you have to order several sizes😣

@CassieThorpe 4 месяца назад

THIS!!! The wonky flaps I’ve seen 😂

@stephaniekeyes2928 4 месяца назад

😂😂😂😂

@Daiomi 4 месяца назад

This is why I only buy vintage now

@emilyvenditti5252 4 месяца назад

After hearing this, it actually makes me want to give my money to What Goes Around Comes Around, good for them for trying to help consumers and stick it to the companies that already have enough money!!!

@ellenmerkle940 4 месяца назад

Although I think Chanel is in the wrong here, but I don’t think WGACA is doing this to help consumers; they are in the business to make money.

@lizk1780 4 месяца назад

Can you imagine if the same logic applied in the used car industry? I'm really surprised by how the court has sided with Chanel in this case.

@em84c 4 месяца назад

Its ridiculous! They can't control what happens to a bag once a customer buys it. Or once they gift an item!

@asunbeam5479 4 месяца назад

it sounds like chanel is getting ready to take control of the pre-loved/vintage chanel resale market. They probably realize that their huge price increases and decline in quality has pushed a lot of consumers down the vintage route. I wonder if we'll be seeing a "chanel certified pre owned" corner of the boutiques soon

@stephaniekeyes2928 4 месяца назад

Good then let them do it - because Neiman Marcus is literally in business with fashionphile, so I don’t understand why these people don’t step into the legal situation and intervene.

@notoriousMAG 4 месяца назад

Exactly this...influencers made this known

@chanelsimone6072 4 месяца назад

This is very likely!

@prettypuffprincess 4 месяца назад

I hope so that would be lovely

@asunbeam5479 4 месяца назад

@@prettypuffprincess i have to say, i disagree! If they monopolized chanel vintage, it would be astronomically more expensive. That is not at all fair in my view

@traceed2181 4 месяца назад

As someone who worked for years at one of the luxury brands mentioned: the returns ban I can understand. Because some people abuse it by wearing the products and the wear is visible and return more than they keep. Usually these are the most demanding clients. I just wanted to add that context.

@stephaniekeyes2928 4 месяца назад

True and I know people do photograph sittings and then return everything which I think is horrible. But for sizing what else can one do?

@traceed2181 4 месяца назад

@@stephaniekeyes2928 I agree for sizing it’s important to order multiples but I don’t think that’s the type of client that would be banned.

@beckyf1648 4 месяца назад

I worked for a retail brand mentioned and can confirm this is true as well. Buy-use-return is a very common abuse of the returns system and it’s usually a couple of highly demanding customers.

@a.sydney5036 4 месяца назад

I always wonder what influencers do with their luxury purchases. Even high street. If you are not a brand ambassador, I can't imagine that they keep allowing you to buy and return consistently, I would think those people have been banned?

@thereturnofveronicasawyer9998 4 месяца назад

EXACTLY

@RosarioMataH 4 месяца назад

Not Chanel counting pennies with this lawsuits 🤭, Girls stop buying Chanel anywhere and make it irrelevant again, as it was before Karl.

@ubiquitousflow 4 месяца назад

CASSIE, YOU COULD NEVER BE THE PROBLEM!

@CassieThorpe 4 месяца назад

OH STOPPPP 🙈💖💖

@BoywithLoveeee 4 месяца назад

She’s not the problem but the DRAMA, and we’re here for it.

@xoxokrissi 4 месяца назад

So basically Chanel doesn't want people they don't deem worthy to own their products. If you can't afford to go into a store and buy, you shouldn't be in Chanel. That's what I gather from this. If they don't sit their asses down somewhere. Unless they make you sign a contract that you won't sell their bags, they shouldn't be allowed to come for legitimate resellers.

@PiggyLovesOllie 4 месяца назад

Absolutely! And. If their exclusive clients arent allowed to sell the bags they are bored with or no longer loving they will ultimately buy less from the boutique overall. If they wanted it the way it was they should have kept their bags out of the hands of influencers and celebrities 🤣🤪

@yeseniah7373 4 месяца назад

How can any reseller, not related to the original manufacturer, Chanel, guarantee the originality of a product? They cannot scan the QR codes of the bags. Chanel uses proprietary coding technology which cannot be read by anyone else, but Chanel. Therefore, nobody else but Chanel can guarantee originality because only they can read the codes.

@xoxokrissi 4 месяца назад

@@yeseniah7373 I'm gonna go out on a limb and say there are people who can tell the real from the fake. Especially since the retail market isn't new. The same way eBay, the RealReal and others authentic their merchandise. I highly doibt WGACA has been around this long and selling fakes. Be for real

@layla-dv2kt 4 месяца назад

@@yeseniah7373Well if Chanel *actually* cared about their costumers and our wallets, they would offer authentication services in the boutiques. They are just greedy. There’s a sea of vintage/early 2000’s Chanel that are not hard to authenticate at all.

@user-bg9ws7ys4k 4 месяца назад

A ban....??? That's like cutting off their nose to spite the face....gosh, all customers will suddenly have plenty of money to spend on maybe more "worthwhile" things 😅😅

@stephaniekeyes2928 4 месяца назад

Hahaha- yes like LOEWE and LV 😅

@jokennedy6311 4 месяца назад

If the people in power in the fashion community were seriously concerned with global emissions from shipping and returns, it seems like a no brainer to me that they would adopt a universal sizing blueprint. By this defense alone, a consumer has grounds for return and the company is setting themselves up for potential lawsuits if they do in fact “ban” customers. Love you Cassie!

@carrino15 4 месяца назад

They would probably shadow ban people. Make it unpleasant, become tricky and difficult and always not have anything available for the shadow banned people. This is kind of business version of getting ghosted.

@dawn-valentine-art 4 месяца назад

I always wonder why companies don't just write the measurements and length of the clothing on their website? It takes less than a minute and makes things easier for everyone 😅 I don't get it

@jessicadawson2353 4 месяца назад

They’ll claim the environmental impact is a reason, but that’s just the PR talk. The real reason is people wearing and returning items soiled or damaged in a way that makes them unsellable. Or people ordering multiple of a hot item, and other clients complaining because they can’t get it because a few people bought it all. Then people can’t get it until the influencers have all returned them, and it’s no longer cool.

@CassieThorpe 4 месяца назад

💖💖💖

@AthalieM 4 месяца назад

universal sizing sounds like kind of a nightmare to me. universal sizing based on who? I'm hard to fit so when I hear a term like that, it makes me think that instead of 85% of clothes not fitting me correctly, 100% won't.

@V_4_Versace 4 месяца назад

Thanks for bringing this to my attention! It’s the first I’m hearing of these new policies. For those who were following the Chanel case, has Chanel stated how they are treating hand-me-down and inherited Chanel? Like cool, you don’t like resellers, but if I get a bunch of pieces from my grandmother or something, I don’t want to be treated like a pariah for using and wearing them. I also feel like looking down on vintage in general would be a bad look for the company as it will alienate a lot of lifelong customers who see their pieces as investment pieces worth passing down

@stephaniekeyes2928 4 месяца назад

Yesss!!❤❤❤ Great thoughts here

@beerachael 4 месяца назад

So, ‘retail gaslighting’ then - they put up the prices, reduce the quality, and then have the cheek to say the customer is the problem. Cheek

@Fashionover50plus 4 месяца назад

I think retailers want to lose their customers base, I think they are forgetting who the consumers are and are too focus on pleasing their investors. It’s never a good mix.

@sasamilic720 4 месяца назад

I would love to hear your analysis on why Farfetch was going bankrupt but other luxury shopping sites aren't

@lusiadagirl 4 месяца назад

Me too! I was surprised!😢

@clynt7452 4 месяца назад

Glad i didn't bought their stocks few years back 😂

@paulmysterious9625 4 месяца назад

Whenever cassie posts i click so fast

@CassieThorpe 4 месяца назад

Love you 😭

@paulmysterious9625 4 месяца назад

@@CassieThorpeomg you replied, love you too. This made my day

@valerieblouch5409 4 месяца назад

I grab my coffee and click so fast!!☕ 🎉 We are the Cassie Community!! When are we going into rehab? Never!!!🎉

@phillipskelli 4 месяца назад

You have great content. I enjoy when you dig into the brands business.

@CassieThorpe 4 месяца назад

I appreciate that! Thank you! 💖

@clumsywithwords 4 месяца назад

So many questions… In EU it’s illegal for them to ban returns made online. But of course, if used, you shouldn’t be able to get back your money. Luisa via Roma has a nice way of dealing with it with tags that run through the entire clothing piece. No way you can leave the house without it being visible :) I think this all started with the crazy huge hauls and people buying only for the sake of a video.

@thisorthat629 4 месяца назад

this, they literally cannot enforce this within eu... also i don't think those hauls are the reason, realistically those aren't that many. just seems like a lot, because more visible and we're getting recs on tt, yt, etc but then again, no idea what they're trying to acomplish...

@yeseniah7373 4 месяца назад

@@thisorthat629 people in the US (maybe in other places as well??) have a habit of wearing/using stuff and returning them as if nothing happened. In the EU, there are rules as to what is the condition of the stuff you are trying to return (i.e. never worn/used).Brands are simply trying to protect their business from consumer behaviours like that.

@thisorthat629 4 месяца назад

@@yeseniah7373 ok, read stories of this happening in context of usa, but irl never knew of a case where it actually happens successfully, at least ir high fashion/luxury. people trying stuff, sure, but also them getting shot down real quick, too. but if this is a real problem, why can't they just implement stricter guidelines? maybe even implement eu guidelines in the usa? idk just doesn't make sense, there has to be something else to this

@gurlbye9942 4 месяца назад

@@thisorthat629 yes the return policy culture in the US and Canada is crazy. So many will actually wear an item and return it because they think it’s uncomfortable, the fabric is itchy, parts maybe a little too tight or loose, basically things you should have figured out while trying it on before leaving the house. When I worked at bath&body works, customers will literally return candles that have been used and burnt all the way to the bottom because they didn’t like the smell or it gave them a headache. lol This is all party the companies fault because they perpetuated the whole “customer is always right” idea. So people started abusing it.

@thisorthat629 4 месяца назад

@@gurlbye9942 that does sound crazy. but still why not implement eu guidelines and strictly adhere? and copy eu measures, eg luisa via roma's plastic tag system? after a while people will have to learn. i just don't get why they are overshooting soo much. also how will they handle eu customers, will they implement different policies? seems unlikely, adding additional procedures within a system is always a bad idea, makes things more complicated than they need to be. or will they just pray to dear god that no eu customers sue them? or just not sell to eu citizens anymore? but then again it's a huge part of an already not that big consumer base. just idk... but aso can't really find additional info on this, so it might just be overblown?

@mommymarz 4 месяца назад

coco cracking down! 😵💫 sipping my coffee ☕️ with ca$$ie’s morning fashion news 📰. 🙌✨

@CassieThorpe 4 месяца назад

🫡🙌🏽💖

@valerieblouch5409 4 месяца назад

Coffee with Cassie!!! 🇬🇧☕🇺🇸 I love it!!!💕

@Callista2270 4 месяца назад

lol it’s Chanel’s fault that the Chanel resale market is booming that’s what happens when your quality takes a nosedive

@joannat1898 4 месяца назад

Exactly! Poor quality and ridiculous price increases and they’re surprised consumers are going another route?! 😂

@missd2657 4 месяца назад

The problem with high end luxury is that they want it both ways. Back in the day, I mean from 1900's up until about 1990's, luxury fashion was for the higher end client. By this I mean higher incomes and slightly older people that had more disposable income. This meant their pool of people were much smaller and therefore I can imagine the income made by these companies were less. It was all quality and exclusivity. However, in the last few decades that changed. Luxury became more accessible. To me, this started in the 1990's when a lot of fashion houses started diffusion lines for the more moderate income which drew people in and slowly the diffusion lines closed because the mainstream started buying the main line. The people they used to advertise their products were more mainstream, like music stars or young up and coming actors. It was only supermodels and the odd very famous actress modelling for fashion houses when I was younger. Now with this larger pool of people buying their products, comes more income. At some point last year the owner of LVMH overtook Elon Musk and Jeff Bazos as the richest man in the world, so they are making a lot of money. I remember in the 80's many of these fashion houses face bankruptcy. So the problem they now face is, they want to go back to the exclusivity days, but this means a smaller pool of people, so less income. But the way in which they advertise their products suggests they are still advertising to the mainstream.

@stephaniekeyes2928 4 месяца назад

Yep greedy jerks

@radicalaccounting 4 месяца назад

I agree with with your analysis. I shop Nordstroms almost exclusively and since they strated carrying lower end brands last year, their service has dropped significantly. Seems as if retailers/customers can't have it all.

@pink25poppies1 4 месяца назад

I had read in an article about Chanel vs what goes around comes around, that Chanel alleges these were stolen items or items never sold by Chanel , which could be a valid issue. As far as excessive returns ban, that's really unfair to people who live far from stores and need to try on a variety of items.

@landsealifestyle3403 4 месяца назад

The life time ban on people who return is prob the habitual people who buy something and wear it and then return it. I worked at a boutique and we had a girl that would constantly buy and then return and would even return stuff from other locations so much we sent her return history to corporate and we then got the Thumbs up to get her banned from entire company.

@marilynfarley9213 4 месяца назад

In my opinion Chanel is jealous as they loose out on brands like Farfetch, the Real Real for selling vintage bags at a lower price as they should. Chanel prices every time u blink there is a price increase. However, I don't think the quality work is the same like it was back in the day. If I spend that amount on a bag it has to be the right color, & size. Therefore, less chance of a return. That's Cassies for this info. Very interesting.

@kathleenharris8824 4 месяца назад

Agreed

@bengtsson0019 4 месяца назад

Brilliant. I’ve been trying to get my head around understanding the law suit against WGACA for acouple of weeks ! Surely this will have a huge impact on the secondary market, which we are seeing more and more of. Vestierre is renound for selling high end designer bags such as Chanel / Hermes which say are authenticated and then you resell back and they claim them to be unauthentic. How on earth can we teully trust any secondary market that high end bags are truly authentic ? Cassie is now a self diagnosed Lawyer 🤣🤣♥️♥️

@CassieThorpe 4 месяца назад

Omggg Vestiere! What is going on?!

@karenl4455 4 месяца назад

If the fashion industry could standardise on sizes across shops/brands then there would be a lot less returns

@stephaniestomberg1805 4 месяца назад

The ban on returns is likely because of the huge spike in returns from people posing as influencers. Several stories of 5-10k outfits being returned after people posed on instagram wearing them.

@NamNguyen-kc6ud 4 месяца назад

now I get it!! OMG why are those people so cheap???

@stephaniestomberg1805 4 месяца назад

They are lying. Pretending to be wealthy. They can’t afford the lifestyle they portray or the clothes and accessories they wear. It’s a huge thing here in the states. A lot of it has been shown to be fake. So sad that they can’t just be themselves.

@bbbb1023 4 месяца назад

@@NamNguyen-kc6udit’s not about being cheap, it’s about faking their lux lifestyle

@JmGmail 3 месяца назад

Or quality has gone down.

@bbbb1023 3 месяца назад

@@JmGmail why would they return items they saw the item in store ? Chanel doesn’t sell online.

@user-me6lo2oo1v 4 месяца назад

Enjoy all your videos and thank you. As a small business owner myself, I think large part of problem with returns are credit card processing fees that they end up paying. Depending on what credit card processing company you use, it’s usually 2.5% processing fees for purchase and another 2.5% for returns.

@radicalaccounting 4 месяца назад

that's a great point I hadn't includedin my thoughts on costs to return.

@mannaann1186 4 месяца назад

Would love to see your perfume collection ❤ weird that i love to watch your content while being broke 😂

@twofivechicken 4 месяца назад

I’ve returned things to LV multiple times. All for terrible quality issues. Crooked handles, busted zipper, etc. they need to step up their quality if they don’t want returns.

@annabless2447 4 месяца назад

Happy Monday Cass Cass!!! Since the year start I haven’t purchase any luxury item I’m still undecided what I want. We are now in the second month of the year while I decided to shop for item I need rather than things I no longer want. Great content 😊💗.

@CassieThorpe 4 месяца назад

💖💖

@Shell1425 4 месяца назад

Chanel is just mad that people would rather get a good deal on the resale market than buy new in the boutiques. The quality of the older pieces from the brand are mostly better. They're to worried about profit margins than they are about the customer experience. Also, with those unimaginative and abysmal shows Virginie has been producing for the house there is no reason to shop new Channel.

@PiggyLovesOllie 4 месяца назад

Yes. I see the vlogs and Im like I wouldnt pay 500 for that hideous thing!

@debholtz54 4 месяца назад

These companies need a “try before you buy” approach.

@a.sydney5036 4 месяца назад

But the people that buy and return consistently, who are the problem will still gain from that model.

@YourRav 4 месяца назад

Cassie, I LOVE LOVE LOVE your fashion business input.

@jessicananohan8683 4 месяца назад

Doesn`t Sehora already have this return policy? I get it, people don`t have their shops nearby or don`t know their sizes but also, there are many RU-vidrs just buying the newest stuff, making a video and returning the products. There should be a mechanism to ban them imo.

@sherylmiller 4 месяца назад

OK, I've been looking forward to this following the WGACA verdict. The whole 'stolen serial numbers' was a game changer - Chanel pretty much killed the reseller market with that.

@CassieThorpe 4 месяца назад

I know right!!

@stephaniekeyes2928 4 месяца назад

I’m not sure because a lot of vintage products, etc. are still going to be sold on Facebook, Instagram, etc. and with vendors you trust we can still move forward. but it’s very upsetting..

@markjohnson2257 4 месяца назад

Thanks for following up on the Chanel vs. WGACA case. Will be interesting to see how this affects the industry. The returns situation will also be very interesting to watch. Many people don't live near various retail establishments. So they have no choice but to order many different sizes in order to see what fits. Also- even if you live close to various retail establishments, many don't carry extended sizes so you still have to order online. Basically, nowadays the brick and mortar stores are essentially just for returns because the size, color, and style assortments are only available online. So l don't know why retailers are having issues with returns when they created the problem themselves. I have gone to so many different Saks stores that are not the NYC flagship and most of the SA's walk around with devices saying that they can ORDER everything for you because the stores don't really have any stock. There are so many 2 or 3 level stores that have been reduced to 1 level stores because they don't have the merchandise to fill the stores. Nordstrom used to be known for their huge Ladies shoe departments. Now they have these huge spaces that look like ballrooms because they don't have the merchandise to fill them.

@zabindhanji 4 месяца назад

Thank you. Very informative video. Lots to digest.

@keahv7900 4 месяца назад

that return ban is a little crazy !! but i kinda understand it for certain cases

@ravensjewel-3886 4 месяца назад

For a store like Saks to ban people for returning too much is stupid. Their online offering is so much more robust than their in store options. Of course people will order and return what doesn’t work.

@Boymom2012 4 месяца назад

Am I the only Cassmate who craves coffee when Cassie drops video? ☕️. Interesting return policy change. Some department stores have been doing this for a while.

@siobhanbrignull1747 4 месяца назад

great information enjoyed listening whilst being entranced by your new mani as your hands danced across the screen., looking fab against the white jewellery.

@tomorrowilearned8471 4 месяца назад

If you're buying and returning loads of items because you're a personal shopper or a stylist, usually most stores/brands will have some sort of business account or a PR account that you can use...furniture stores do this with interior designers...but buying and returning loads of items and basically pretending to be a regular customer when you are actually running a business as a stylist is usually frowned upon by these companies...I used to work at Selfridges and it was so obvious when someone was doing this and, ultimately, it will affect the SA's commission when those items are inevitably returned...my coworkers would always try to avoid serving those kinds of customers to maintain their commissions lol

@crystalcandles752 4 месяца назад

Chanel no longer sells "investment" bags because you cant sell them 😂

@eluby 4 месяца назад

Batch ordering is what I do 🤷‍♀️ The best part of online shopping for me is exact that. Brouse to my heart's content and then kepw what I like.

@ianreject 4 месяца назад

OH THE TEA IS HOTTTTT EVERY TIME YOU WENT INTO A NEW TOPIC I WAS JUST 😮

@mansoor3159 4 месяца назад

Cassie I am always always looking forward to your vlogs so so so much and I really really never missed any one of your vlogs you are my truly truly inspiration🥺💖🥺💖

@CassieThorpe 4 месяца назад

That means so much! Thank you 💖

@thinkpink3927 4 месяца назад

Ohhh! I clicked so fast lol I am so excited to hear this.

@CassieThorpe 4 месяца назад

💖🙌🏽

@debbiecuthbert2094 4 месяца назад

Congrats fella I saw you on Friday night in Leeds city varieties ❤

@bangs7769 4 месяца назад

I love shopping ❤

@elainew9267 4 месяца назад

I agree with Chanel case verdict. I have never mistaken WCGA for Chanel but throughout the years I have noticed how they aggressively linked their name with Chanel.

@jmp_9945 4 месяца назад

Good Morning Cassie, just want to say hello and that you're looking good as always. Wishing you a nice day😊

@CassieThorpe 4 месяца назад

Oh my gosh you’re so sweet! Thank you 😭💖 wishing you a fabulous day!

@jmp_9945 4 месяца назад

@@CassieThorpe Thanks as well🥰

@yeahweburnstuff 4 месяца назад

Time to shop new brands.

@karenkrantz8395 4 месяца назад

Love this big update, Cassie !!! Gorgeous top and earrings 👌🏽😍 You mind sharing what lipstick you are wearing ?? Want to buy exact same xx

@CassieThorpe 4 месяца назад

Thank you! I’m wearing make up forever lip liner in “anywhere caffeine” and make up by Mario lip plumping lip colour “barely pink” 💖💖

@buntyjoy1800 4 месяца назад

Im sure people are less likely drop thousands on a bad if Chanel make it more difficult to resell it.

@CassieThorpe 4 месяца назад

Excellent point!

@CWalthallBrand 4 месяца назад

I love your nails with the matching eyeliner☺

@Fragrance_fanatic 4 месяца назад

Dying at the eBay advert between your video for authentic items😂😂

@oliviaorman1101 4 месяца назад

It’s scary they could just take a disliking to you and you could be banned!! Love you Cassie!!!! Also, I looked up this issue as part of a project and brands don’t want people returning stuff that will go out of style and that they will have to burn/throw away/put on sale therefore they will lose money

@0PaperMoshe 22 дня назад

The lifetime bans piss me off so much bc I’m an x-small (men’s) and shops don’t carry my size in store (or very few), so if I want to get something I have to buy online and I’m not going to buy things without trying them on first, just because the size is right doesn’t mean the fit is, or the color works, or even just the texture. So I order a bunch to try at home and return what doesn’t fit (to the physical store when possible to reduce shipping). If brands don’t want me to do that, then they have to give me another option, I’m not shopping blind

@rosemarycardenas2756 4 месяца назад

Hi Cass this is why I’m afraid of purchasing from fashionphile I don’t know if the item is authentic or not, and for the amount of money these resalers are asking for these used items I am not sure I want to shell out so much money. All my Chanel pieces are from the boutique. I do not risk buying preloved however I’ve been tempted but have not take that plunge.

@amberstephens6167 4 месяца назад

I work at old Navy in Oklahoma . People buy online and return products at the time saying it didn't fit right. It is frustrating sometimes because some of the clothing we don't have in store that they bring back. Final sale items old navy doesn't take back. Like the other day a older woman came in our store and wanted to return some clothes and when I scanned them they were final sale and the woman couldn't understand why we couldn't take them back because they where bought as Christmas gift. So to make long story short my manager refund her money . To keep her happy.

@kaylheecarroll3186 4 месяца назад

Queen Cassie 👸 👑 on top of the fashion news ✨️ ❤😊!

@CassieThorpe 4 месяца назад

🙈🙈💖

@kaylheecarroll3186 4 месяца назад

@@CassieThorpe 😊💙💚

@dinavienna 4 месяца назад

I love the diesel top ❤

@mrgrape2166 4 месяца назад

You're the best, Cassie... I'd be in the dark if it wasn't for you. Thanks for all your updates... Maura.

@CassieThorpe 4 месяца назад

😭💖💖

@mreidja 4 месяца назад

Hope you have a great day 🎉

@CassieThorpe 4 месяца назад

You too! 💖

@jab0623 4 месяца назад

Very informative Cassie! Thank you!❤

@yulishotmessxpress 4 месяца назад

A lot of retailers (non luxury especially) have this restriction on returns and I think it’s great in terms of respect for the brand/sales associate. How many influencers have bought things just to show and then go around and return it?? It’s just the times that we are in, no?? “Look at what I bought” or “I bought this just to show you but I don’t really like it and it will probably be returned” “I bought this just to make a video about it” We are all so caught up in trends that we hop on them and buy the latest bag or clothes but go around and return because we aren’t thinking about whether something will work for us or not. We are no longer taking the time to go into stores and try on a piece of clothing before making the purchase. It’s easier to buy multiple sizes and just return the one that doesn’t fit because we are in the comfort of our own home. We are also all now conditioned to buy something just to be part of a trend and not really from the perspective of “will this work with my style” or “can I see myself wearing this over and over again”. Also, a lot of retails base their employees performance on returns. If your sales have a high rate of return, you aren’t performing well or as expected…”yeah, you are selling more but your rate of return is also really high” which is a bad thing…you can’t stop people from returning things but with people taking advantage of buy and return, it’s affecting the people who have legit reason for returning something…Anyway I can go on and on about this…especially about the resale market but that’s a whole other beast 😂 Great video Ca$$ie!! 🎉👏🏽👏🏽👏🏽

@wordsbygemm 4 месяца назад

The ban for too many returns isn't new, The Outnet has been doing that for a while. Not sure if it's a lifetime ban but I remember seeing something about it on their site a few years back. Excessive returns is a major issue for e-commerce because it's not just people returning things that don't fit or they don't like the item in person. People order, knowing they don't intend to keep all the items whereas instore you can try items on, feel the fabric etc without making a purchase so you're more likely to keep what you buy.

@heidi1000 4 месяца назад

I think the returns policy is kind of annoying but I can see why companies are starting to do that. Unfortunately, when people take advantage of the returns, everyone has to suffer the consequences when the returns get out of hand. As far as Chanel, it's just basically a company that doesn't want their customers to purchase anywhere else than their boutiques. They don't monetarily profit from second-hand purchases, so of course they don't want second-hand companies to sell their goods. I can see that they are worried about fakes though - and unfortunately, every luxury brand faces those issues.

@deannayoung5311 4 месяца назад

Definitely keep us updated 😳 I know a few personal shoppers that due what christen does this isnt right at all in my opinion... this type of professional shopping 🛍has been around for years and years buy what Your customers want they try the clothes on keep what looks nice then send back what they dont want" there's many reasons there the buyer... I feel this has the making Of a serious Major back lash, On this type of doing business Theres to many high end luxury designers that Have high-end clients...

@danielle2661 4 месяца назад

Stylists and legit influencers need to have a "pro" or business account in stores. Lots of volume bought, lots of returns, but you aren't the average consumer, so you won't get banned, unless you are returning damaged goods. Same in other industries. A special designation makes sense amd especially if you are moving a lot of inventory for them. If you buy 20 garments and return 19, but you sell hundreds of items from those 20 you should on socials, I think the stores would thank you and gladly accept your high volume returns.

@arnaudrichard2698 4 месяца назад

But if Chanel says they are the only one who can authentificate their own bags, does it mean that customs officers at the airport can’t claim a bag is fake? Because in my opinion, if every brand start claiming the same, it will increase the propagation of counterfeit

@dillondyer6990 4 месяца назад

Christian would certainly know more about this than me but I have heard of one of the dept stores having a returns program for stylists? I believe the return value of anything they purchase as a stylist is automatically reduced to something like 50% but they aren’t limited to the quantity of returns they can make

@NellBelle 4 месяца назад

Cassie, I truly believe that someone out in the in the inter webs has a copy of the void Chanel codes. Fine that person or person. When I worked with school codes, I would download a hard copy to make it easier to write reports. The voided codes are out there someone has to "find" them. Chanel certainly has a copy...... just not a public copy.

@elizabethheyn5365 4 месяца назад

Returns aren't popular where I am from, so talk and issues about returns always fascinate me.

@kelseylloyd8801 4 месяца назад

Chanel could be shooting themselves in the foot. Lots of people justify the prices of chanel knowing that it maintains resale value. If they are trying to dissuade that I think they may lose customers.

@anamatic6206 4 месяца назад

Brilliant video, very interesting information. Honestly, it sound like Chanel isn't selling as muc as they hoped they would and do not like how much money the resell market makes. Would be curious to know if there is an official report to how much Chanel sold ast year in comparison to previous years. I think that it would be a huge surprise, especially with the price inreases. It all "stinks'.

@Carmlmami 4 месяца назад

From a consumer perspective, posting reviews of our purchases is really more important than I realized . I had to trust my instincts and size up one full size on a pair of Tan-go platforms. Most reviews, very few, posted true to size which was not the case for me. Reviews of sizing may help to reduce a portion of returns. I say this since the items I’ve returned were due to sizing and were exchanged.

@valerieblouch5409 4 месяца назад

Cassie!! 🇬🇧☕🇺🇸 I agree with you. I can see both sides also. But on the consumers side, what choice do you have when buying online? Saks Off 5th sells pre loved luxury goods online. I hope this doesn't effect them as well.😢

@ellenbeach3006 4 месяца назад

I noticed that with recent sales at Saks and Bergdorf's that many sale luxury items are final sale with no returns.....

@HeidiEmily-fv6vu 4 месяца назад

Amei todas as bolsas lindas e de muito bom gosto.Parabens #lvguci 😘😘😘

@bangs7769 4 месяца назад

Prada cleared OMG MOTHER BRAND

@Lex333333 4 месяца назад

There are already websites that record the amount of retuns, i think it is mostly dependant on how much money you end up spending. Like butinh a lot, returning a lot, instead just buying and returning everything. For the rest it is a technology question, i think many ways to make a client more informed on sizing/fitting - 3d scans, exact measurements, pics of different bodytypes/sizes etc. The problem is that probably what these websites will save on useless returns they will have to spend on extra processing and photoshoots.they must make it super automated to make it work :)

@ireneoust3033 4 месяца назад

Re: CHANEL vs WGACA -- if items consigned by luxury resellers have been directly obtained from CHANEL by those want to recycle their wardrobes, what's the problem? It's not like WGACA is making knock offs in their warehouse and then sells them at their storefront. The statement about gifts for VIP clients not being sold by CHANEL therefore the brand (or is it resellers or both?) can't guarantee items' authenticity is absolutely ridiculous. CHANEL either need to rephrase that or we'll just assume those free gifts come from Canal St and if that's the case, they can keep those. I am sure CHANEL is just shaking in their boots because no one wants to pay ridiculous amount of money for a subpar quality current merchandise when you can purchase a vintage piece from an era where quality actually mattered to designer houses. I do agree about hashtags/brand name/logo use in promotional materials by anyone other than CHANEL not being OK. Re: lifetime bans on people who return a lot -- physical stores have been doing it for years. Free returns by online retailers is a generous policy and a lot of people obviously abused the hell out of it for the retailers to consider bans. I have no doubt personal shoppers and stylist will be exempt from this policy because they aren't the target of the policy. It's probably the same type of consumer who used to buy, wear and then return items at stores because they can't afford to keep them and now they are doing it online. Even some online luxury resellers state in their return policy sections that those who return more than 20% of their purchases will be penalized by retailer holding back certain percentage back when they issue refunds. I can't say I blame them.

@em84c 4 месяца назад

Maybe if returned items arrive worn or damaged. Online stores used to encourage people to order lots of sizes since you can't try stuff on like shopping in store.

@margagabriel110 4 месяца назад

Off topic but your earrings are so cute! Where did you get them ❤

@saralikesclothes 4 месяца назад

As a plus person, and there are virtually no brick and mortar stores to shop at, so almost all shopping has to be done online, as well as the fact that universal sizing is a bloody joke (not just in plus shopping), this returns things might backfire for some retailers. I try not to buy to much as I know most returns don't actually go back to the stores and end up in landfill, but in one of my favorite shops I can fit into 3 different sizes. sometimes the same pants in a different color I'm a different size. Its maddening! get rid of vanity sizing and set a universal sizing standard, and it will help a lot of the returns issues. I also understand this is really more for trying to stop people from wearing then returning items. shopping is already hard enough as it is (but damn its fun lol).

@nazarethrebolledo112 4 месяца назад

Chanel is more disappointing every day, I have never been a "Chanel Girl" but seriously I have never seen a brand so expensive that for the eyes and the quality it is cheaper. They clearly want to control and enter the business of second-hand and vintage items, they should worry about their designs, treatment in stores and QUALITY, and that will be cheaper for them because they must be careful of being accused of a commercial monopoly for wanting to overstock the entire purchasing market and purchasing style of its products in the sense of wanting to stop competition and free trade. At some point we should not be surprised that Chanel goes bankrupt, I have always thought about it because how is it possible for a Bag from 1995 to look impeccable and almost perfect in 2024 than to buy a Classic flap from recent years... Great video Cassie 🥰❤

@mingnuaja 4 месяца назад

Love u cass & helloooooooooo

@CassieThorpe 4 месяца назад

Hiiiii love you!

@nubbyrose87 4 месяца назад

Thanks for the info. I’ll do some research on my own since I have a law background and the case seems interesting. One comment - you said Chanel doesn’t like the resale market etc. I don’t think this is necessarily true. I think it’s more a case of Chanel doesn’t like a business that makes money by using their property (trademark) without paying for it. Regarding pros such as Christian (who I love) using the return policy as an integral part of his business - I think the same thing holds true. There is a cost to doing returns by individuals/nonprofessionals that is built into the cost of the product but the cost does not include the high volume returns of pros. There may not be a feasible (cost effective) cost structure for pros. Also high volume returns may include people who buy, use and return items. Theft may be part of the problem.

@CassieThorpe 4 месяца назад

Thank you for weighing in on this - I love the points you made! 💖

@haranamasha 4 месяца назад

The ban after returns would be very ableist. As a disabled person I rely heavily on online shopping and don’t always have the option to go to a shop to try things on. Perhaps if brands are so worried about this they should actually make sure their size charts are accurate and trustworthy for a start 😅

@greeneyes1313 4 месяца назад

Saks is also getting heat for selling knock off designer items which are likely swapped returns from customers. Processing and shipping returns is extremely expensive. They’re in a tricky spot on how to manage returns.

@Perfectgirl-un8mo 4 месяца назад

I love your accent so much 😇😍

@zaraustra 4 месяца назад

This year Chanel sales were up 17% compared to 2021, reaching $17.2 billion, or 16 billion euros. Operating profits rose 5.8 percent to $5.78 billion over the period, taking the operating margin to 33.5%. Their profits continue to grow regardless of what people on Yourube say Chanel are still making huge profits.

@eminenceautumn 4 месяца назад

Wow a lifetime ban! That's crazy but I understand where they're coming from.

@bbbb1023 4 месяца назад

Not sure exactly what this case is about but I agree with Chanel that only Chanel can guarantee the authenticity. That’s why I would never buy brand name items from resale websites. There are too many fakes out there.

@lovesdogs8616 3 месяца назад

Many people that buy luxury just have an attitude of entitlement , this has ultimately created the avalanche of returns. We never used to operate like this because you just didn’t buy if you couldn’t afford.