Making bureaucracy work for the least advantaged: In conversation with Akshay Mangla 

In this UCL IIPP In Conversation talk, Dr. Akshay Mangla (Saïd, Oxford) presents on his book, Making Bureaucracy Work: Norms, Education, and Public Service Delivery in Rural India, the winner of the 2023 Best Book Award from the International Public Policy Association and the 2023 Best Book Award from the Academy of Management Public and Nonprofit Division. 
Making Bureaucracy Work investigates when and how public agencies effectively implement primary education in rural India. This book advances a novel theoretical argument anchored on differences in bureaucratic norms, the informal rules of the game that guide how public officials understand their policy mandates and relate with marginalized citizens. Through carefully designed comparative field research, the study reveals the complex ways bureaucratic norms interact with socioeconomic inequalities on the ground, illuminating the possibilities and obstacles for bureaucracy to promote inclusive development. Followed by a panel discussion with Professor Rainer Kattel and Dr Kate Roll.