Mastering High-Stakes Negotiation w/ Former Scotland Yard Detective Scott Walker | Technovation 886 

In high-stakes negotiations, whether for ransom, cyber extortion, or business dealings, emotional self-regulation, empathy, and trust-building, alongside practical stress management techniques, are critical to achieving a successful outcome. In this episode of Technovation, Peter High interviews Scott Walker, a former Scotland Yard detective-turned-crisis and risk management consultant. With 16 years of experience in serious crime investigation and military intelligence, Scott shares his journey into crisis management, his techniques for negotiation, and the importance of emotional intelligence and resilience. He offers practical advice on how to regulate emotions, build trust through empathy, and manage high-pressure situations, illustrating these with stories from his career. Scott also delves into the parallels between kidnap negotiations and cyber extortion, emphasizing the critical role of time and trust in successful outcomes. His recently published book, 'Order Out of Chaos,' further explores these themes to help readers thrive in adversity and become world-class communicators.
00:00 Introduction to Technovation
00:08 Meet Scott Walker: From Detective to Author
02:18 Scott's Early Career and Inspirations
03:36 Transition to Kidnapping and Ransom Negotiations
05:57 Learning the Art of Negotiation
08:41 The Importance of Emotional Self-Regulation
16:17 Building Empathy in High-Stakes Negotiations
20:30 The Role of Trust in Successful Negotiations
27:30 Managing Chaos Within Chaos
35:09 Cyber Extortion: A New Frontier
40:22 Stress Management Techniques
45:12 Conclusion and Final Thoughts
An audio-only version of this interview is available as episode 886 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at bit.ly/Technovation-886.
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