Even a master technician makes mistakes, but what makes Ray special is his forthrightness to not only to admit it but share it so others can learn from it. That makes him pretty special and unique to me.
The dealerships around me would make up some bullshit that it was a related part also failing. All for old parts and suddenly everything has a core charge. If only every tech was this forthright.
A friend of mine had a Hyundai with that same noise. We fixed it by replacing the plastic steering gear in the electric steering motor at the end of the the column. Not so bad of a fix. You are definitely transparent Ray. Kudos to you!
Yep, did the clunk repair myself. We thought it may have been worn tie rods,but google said hyndai get the clunk. I'm not a mechanic of any sort, just handy enough to follow instructions. Parts cost under 10, took me a couple hours.
There is a TSB on this. I’ve fixed dozens of these things. Once you do a couple of them, you’ll knock these things out in less than an hour. Remove the steering column in one piece, including the wheel. Do not remove the wheel. Once removed, set the column on the wheel on a bench. Take the box apart, replace bushing, and throw it back in. Parts house has it in stock. Looks like old K’nex toys piece, or an asterisks. Easy money, bro!
Truth. Some mechanics would have claimed the part was faulty anyway to get paid for the work and the part(s). And if called on the prove it, would have spent even MORE time damaging the old part to back up the lie.
You know, you could have buried this one, not shown it at all or waited until you made the correct repair and shown only that portion, but you didn't. One of the things I love about your videos is the raw honesty and integrity of them. You, like the rest of us, make mistakes, but you own them and don't try to hide them or make excuses. That signifies a man of integrity and honesty. A rare trait in these days and times. In the end, the customer is going to get their car fixed at a fair and honest price. No one can ask for more than that.
Good day to you Ray. Other technicians would not of owned that video. They would close the video, and say everything was fine. That is one of the things that sets you apart. Will we get to see how you managed to fix it. You’ve got steel rods there, sounds travel along steel, easily giving false impressions. I look forward to all your videos. Don’t beat yourself up, you are human. There’s nobody in this world that hasn’t made a mistake. Keep up the fantastic videos and work you do. Now I’m going to be on RU-vid even longer, I have started watching your beloved’s vids.
I agree. _He who has never made a mistake has never learned anything._ I can't remember who said that but I have never forgotten it over the past 50 years.
Hyundai has a rubber steering coupler that falls apart inside the electric assist motor. $6.00 part, but the whole steering column has to come out to replace it. Great video to make me feel better about the hours I spend chasing the wrong fix.
Ray, I owned one of these with the same problem CLACK, CLACK and took back to dealership to find problem,, found out there is a recall on the steering shaft or knuckle which they put/replaced what he said was some sort of rubber gasket on joint and it fixed it. Might want to check out that recall. Sorry don't remember more details. - Have a Good Day! ***** - FOUND IT! - Hyundai Motor America is revising the warranty coverage for the rubber coupling in the motor driven power steering (MDPS) assembly on 2007-2015 Elantra Sedans, 2009-2012 Elantra Touring models, 2011-2014 Sonata Sedans, and 2011-2015 Hybrid Sonata Sedans.
I have been watching your channel for a long long long time and I can't help but notice there are hardly any Toyotas in the shop ever that is just another testament of how well Toyotas are made !!!!
damn proud of you for the transparency in this not everyone would be so quick to showcase failure but for all the jobs that go right there are bound to be a few that go wrong. YOU RULE!!
How could you lie about that? You saw the video. As soon as the customer got into the car, he or she would have known that hadn't been fixed as demonstrated by Ray himself. Some people are so naive about the obvious. He had no choice but to be honest. Not saying that he isn't, but in that situation there wasn't an alternative.
I think a complete failure this was not. If you learned anything from it, just makes you a stronger better mechanic and technician. Love your content Ray, you always have the customers safety and satisfaction in mind.
The problem is not the shaft, but the coupler between the el. servo motor and the shaft itself. You need to remove the el. motor and replace it. Part number: 563152K000FFF
You are an honest man! Admirable!! All tradesmen make mistakes. Admitting a mistake was made and making it right is the most important thing. Dividends will be repaid many times over.
All though this will make the customer wait longer for his vehicle. Rays honesty will give the customer the will to return and still recommend his services.
Ray, that noise is from a rubber coupler under the motor on the steering column. You don't have to pull the column, just the motor. I changed two. It takes about 20-30 minutes. The owner and yourself are very lucky because both cars I worked on would jerk the wheel and throw you into the other lane.
The click mentioned in the beginning of the video is a $6 star-shaped rubber grommet between the steering shaft and the electric power steering motor under the dash. It’s safe to drive until replaced. Easy to replace.
@@richardbicker640 I was gonna call it the plastic thingy. Came as close as I could. Words are hard. Part was on Amazon and replaced it in a 2012 Kia Soul (easy) and a 2013 Sonata (not as easy). I’ve not had issues with our current 2017 Sportage or 2019 Sonata
It sounds like several people have come up with a diagnosis, hoping you do a follow up, part 2 so we can find out if they're correct, and the car gets fixed. The steering motor coupler they're talking about kind of explains both the clunking noise and the sticking steering. Let's see how it all turns out.
Sad part is that the coupler repair is more involved that replacing the intermediate shaft. And the replacement part is the same shite plastic as the OEM one. Sorry Ray hopefully customer appreciates you actually owning the mistake and not charging for the part/labor. Eagerly awaiting part 2 to see how you tackle it...need to do this on my own Hyundai soon.
Its ok Ray...it happens to the best sometimes, its a bushing that connects the electric motor to the shaft. its alot more fun to change, live and learn....great video.
Eating some bad days will always be a sign that you are human, my friend. If I was the costumer, I would appreciate the honesty and would come back when needed. Congrats and stay human.
Pity you didn’t wiggle the wheel while the column was disconnected. You probably could have got a partial refund on the mis ordered part. Ah well, it’ll be interesting to see you dig into that a bit more. I’ve never had one apart, but it’s only a matter of time, because they do get rattly and eventually someone’s going to want it fixed!
We have learned that Ray doesn't sugar coat anything! He admits when he is wrong without hesitation. Good on you Ray! High praise indeed. Thank you for shutting off the dinging.
As a tech that worked at Hyundai for years, the second I heard the steering wheel click I had PTSD and knew it was a steering coupler. It’s a super common problem with the Elantras and sonatas. A few dollar part that requires a bunch of labor because they turn to mush. Every day we all learn something new!
Parts Cannon hit the designated target and ruled that one out. You showed us how to fit that awkward shaft too. Now to fix what remains... Your honesty for the win here.
Ray I don't know if you'll see this comment but good on you for being up front with the customer. Mistakes happen and they understand. Might be a little late but there is a TSB about that same condition. Cheers, keep up the good content!
Morning Ray, even though you misdiagnosed the issue you let us know you were wrong. I think that's awesome. I learned something new,I had no idea that car had electric power steering. Good thing you have so many people watching your channel that had the same problem and have the answer to your situation. Thanks for sharing this video and have a great day
Hi Ray, I think it's the flexible steering coupler. I had this problem on my 2011 Sonata. Fixed under recall/warranty. It's a rubber star looking gear thingy that wears out. I originally though it was my strut mounts rattling over bumps but it was this little coupler. Thanks so much for bestowing your knowledge every day and helping us all out.
This is why we watch Ray. He’s not in it for the “Show”..he truly loves what he does and he is honest. It’s one thing to put multiple video clips together for us to see the end result but he still puts in all that work even when he knows he made a mistake. That’s not easy to do especially when 1,000’s of people are watching and judging you. When your truly honest, your truly honest 🙏🏼
I had the same issue in mine. I was surprised that they would use a plastic part like that in a steering column. Fixed it myself which felt good. Thanks for posting this video. Not many people would show themselves making a oops like this. I just about made the same mistake.
Ray, I was waiting for you to wrap your hand around the U joint assembly and listen for a “muffled” clicking noise. Anyway, you’re a stand up guy that’s why I enjoy your videos so much. Good day to you!
I like the way you owned up to the mistake. Most places would say that they fixed the problem and charged you for it. You are a very good guy. I wished that I lived closer to you, you would take care of my vehicle's. 👍💪
"You guys, I failed". No sir, you did not fail Ray (or do the job for free). You showed many thousands of people that honest people make honest mistakes. There is no shame in that. That is not a failure. A failure is if you had quit, which you did not. I saw no negatives here, just positives. Lesser mechanics would have edited their videos to make them out to be geniuses. Lesser mechanics would have charged the customer for their mistakes. Your video showed that you are human as we all are in reality. Your honest and down to earth tone and demeanor is why you have over 527,000 viewers with more subscribing each day.
Ray, it's definitely the rubber coupler under the electric steering motor. Have replaced numerous ones in kia and Hyundai. It's about a $3.00 part at Hyundai. Like everyone is saying don't beat yourself up, it happens to the best of techs. I know it's happened to me.
It's the old saying Ray, we learn from failing mate. Certainly did look like that shaft when you first showed us but now you know it is further up the steering shaft to the steering wheel. Keep Safe Keep Strong 🦘🦘🦘🦘❤❤❤❤
And then at lunch timel your weak paper plate collapses and all your Mexican Food falls on the floor😂 and you have the aluminum foil,plastic fork and knife and two salsa containers to look at.
And this is why I wish you were a lot closer to me. you would be my mechanic of choice always. You just can't beat a honest guy who admits he missed the mark. This is why you are one of the best. I am sure you will make it right for this customer and not take him to the cleaners over a miss. Which by the way happens to all of us as you well know. Keep up the great work Mister.
Man, I’ve been watching this video the whole time wanting to call you and tell you what the problem is. My 2013 Elantra had the same problem with that stupid rubber grommet in the steering motor. $8 part and $300 labor. 🤦🏻♂️
Greetings Ray, thank you for showing this video. This is what goes on in my garage all the time. Try as I do I miss diagnose what's up and spend twice as much for the "repair." To admit the problem with honesty and grace is the mark of a master. Cheers.
That noise in the steering is a common fault with several Hyundai and Kia models. Its a small rubber star shaped damper in the electric steering itself. Its extremely common and I'm surprised you haven't come across this issue previously. Its the result of a the breaking of the rubber star. It involves the complete removal of the electric steering box and its dissambly and replacement of about a $5.00 part and involves several hours work. My wife's 2019 Hyundi i30 with only 5,000km on the clock did exactly the same thing and it was repaired under warranty. They also have an issue with a noisy bearing in the steering shaft. There are several RU-vid videos on these issues.
I'd definitely go with the steering g coupler idea. I've fixed one on a Kia Optima and the plastic gear disintegrates. Kia extended the warranty on the part, not sure if Hyundai did. Ever since then I always Google search issues to see if it's a common problem or there's a TSB. Waiting for part 2.
every tech has made a mistake once or twice along the way. one thing that has always worked well for me is following these steps. 1) verify customer's concern. 2) check for recalls, service bulletins and tech tips.3) diagnose. 4) make repair 5) verify customers concern is corrected.
I always learn way more when I make a mistake. Even better, watch a video by somebody with broad shoulders who is willing to post a misadventure and accept criticism from the experts here on RU-vid. These are really common in a general shop, but rare on RU-vid. Bravo Ray!
Use the DeLorean to go back in time and tell yourself that's NOT the problem! 😎 P.S we're waiting to ride along on the DeLorean test drive anyway... 88 mph!
I had to rebuild the upper half of the steering wheel. The problem is the driver uses it to get out of the vehicle. Very expressive repair. Police cars are famous for these problems. Bid trucks have the same problem. Driver using the wheel to lift themself into the vehicle.
I saw no sign of any slack in the shaft. I think we had a better view than Ray. I felt like he was seeing things. This is one of those times it would help to have a helping hand.
Hi Ray...my wife unit has a 2011 Sonata...same noise...the steering coupler disintegrates over time...electronic steering ... the part is just a few dollars...pain in the butt to replace since you have to remove the electronic motor up and under the dash...took me 3/4 of an hour...anyway hope that helps...love to watch your videos every morning...take care.
He's worried about black eyes. But what about the guys that have screwed up phones that start playing while the phone is in their pockets .... Damn I'm really tired of getting punched in the dick.
Bang on for not fixing the actual issue and billing everything to the customer. Upstanding is easier to live with than outstanding. Keep up the good work.
When you are the brake and suspension guy, you get all the noises. I have replaced tons of noisy couplers. Then the electronic steering columns came around and we started having noise problems from within the steering columns. Ray here is a quick check that you might use in the future. If the rattle is coming from "within" the electronic steering column the noise will go away with the ignition off! While rocking the steering wheel and you under the dash, turn the key off and see if the noise changes. If it does the problem is in the steering column. Yes I am the retired Master GM guy and had to do a lot of couplers and columns on the Chev Malibu. Try replacing a coupler on a Malibu that is locked up. You have to take the steering column loose to get the coupler out. Good Luck.
Hey Ray! You can’t win them all. The car gods are just humbling you. Even though you are really good at what you do. This was a great learning opportunity I think. That dinging is noooo substitute for the deeedoooolaloooo s. That was driving me nuts!
Side note: I have that exact same car, it was making the exact same noise and problem There's a recall for that steering issue. Customer should take it to a dealership for free to get the recall work done.
it's failry common to fall into the trap when diagnosing a fault. You went into the mindset and nothing distracted you from it. It's a human characterisitic. nothing to be ashamed of. it happens. You can't be right all the time. but you owned up to the mis-diagnosis, and that makes you the better man!
The "trap" you mention actually has a name..."truth trap". It happens to everyone once I a while. Now you are better armed to resist the tendency. Good video from an honest person!!
I had the identical issue with my hyundia azura. The steering is powered electrical and the rubber coupler between steering column and the power assist motor had disintegrated. In my case, this happened at 33k. In order to gain access to the motor, you’ll need to remove the lower dash then drop the steering column to the floor. Only then will you able to pop the motor off, clean out the destroyed coupler, pop in the new coupler ($8), and reassemble. I found that relocating the steering column was a major pain.
That sucks, Ray. But, we're humans and it happens to all of us. It takes a pretty big person to post a video of themself failing. You'll fix it and everything will be fine.
