Mowing Crew is RUINING Our Business - Losing Customers Fast! 

Being a easy to deal with person makes for happy crew, but once the customer complaints start rolling in, it's time to put foot to ass

sometimes you got to fire people if you ain't got good people then what's the point... nothing personal it's just business

Try doing what my boss did when I worked commercial landscaping. My boss worked off incentive. Work the whole summer season, the best customer reviews, and the least amount of mistakes gets a 5 day Flordia vacation for them and their significant other. His way of looking at things were a Flordia trip will cost me money, but losing a contract will cost me more. My former boss would take the top 3 performers of that season, and give them a week on him. Just an idea.

It takes alot of trust to put a foreman in place cause then bossman will have to worry if the foreman is doing his job right

I definitely would recommend a mowing foreman/superviser I did that my 3rd year in and it was the best thing that I did had no worries after that .

First, make one of them lead and responsible for quality control. Second, tell them as soon as the rain is done get your ass mowing. We mow in the rain if not too heavy but we have all commercial accts.

Id be firing all the slackers, they dont do the job right and totally disrespect you by not caring about your mowers, to ask what there is to do when the mower looks filthy and piled with a foot of grass on the deck, total clowns

I’m just happy he hire’s Americans and not a crew full of of foreigners

Good solid conscientious people are hard to find, no matter what the job. My lawn is constantly torn up by guys who use the zero turn. Every run they rip up some turf. I told one about it and he absolutely ignored what I told him. I complained to the boss and nothing happened.i considered telling them to never turn around.lets see how they do this summer. I enjoy your channel.

For 15 years I worked for a landscape company as a supervisor. It became too much because vast majority of the guys they hired were basically 30 year old children. I never liked to fuss. But had to because the customers were complaining. The crew uses to complain to company owner about me being mean. What I said was if they just did their job correctly with no customer complaints I wouldn't say a word. I would be happy. But to me. The customer is my boss. I left that company. One raise in 15 years. Low pay. Nice employer. But not worth it. No longer in that industry. I feel you regarding careless employees

Dude u seem like a extremely good boss I would love to work for you any day now I don't know what u pay but still having a good boss is the most important thing to me keep up the good positive vibe man

I’m a new subscriber but I appreciate your video. I enjoyed it, thanks for sharing! I can relate to customers complaining -I had a couple guys that I couldn’t trust to do a job properly. I’d always have to go back and check their work. 🙄

I own a General contracting business for 35 years. Don't blame your employees. While it's true they slacked off; it's YOUR fault, You need to hire a manager or do it yourself...Employees these days are TERRIBLE...They require CONSTANT babysitting...Force them to do a video call and walk the property BEFORE they leave...You'll save yourself a lot of headaches...

Caleb I have been a landscape dept manager for 18 years, i have found that common sense is hard to find and work ethic seems to be a thing of the past ... I will say if you have bad eggs in the bunch ...get rid of them ..yea it sucks to be down on man power but you will re coup I will say your landscape crews do great work .. love the walls yall build Keep up the awesome videos !

Looking good, get after the crew! I subbed!

Great job and great video!

Fn hilarious!! Thanks for your work.

You might actually have to do some work like speaking in person to each client and letting them know the job isn’t over until you go and confirm they satisfied!

If you’re not leading them then you’re just a follower like them 😢

Keep doing videos along these lines. More of the business side then just the guys working

Go and work with them all day and show them what you want .

Who's running that show, check the work, sounds like you don't need to be in charge to start with.

You know them more than us if you cant trust them to uphold your name then you have to make hard decisions like riding them or firing. But only you will know whats best for your company.

Another great video!

Without a motivated leader type on each crew you'll need to have a schedule for them each day of what to do to whatever time they need to work til. I've had this problem for 20 years here in Fl. It's difficult finding dedicated workers that aren't pill heads or drunks or just lazy. More work on you, but you can't be everywhere at once. Have them sign off on the schedule every day. Finding out after the fact from the customer is the worst.

your mulching crews need to learn to dump piles in the open spots, they spend too much time fighting to dig mulch out of the barrow and that's also going to ruin barrows as the forks hit the bottom crease. they aren't steel barrows which can handle that. i used to be a stucco tender so i've wore down a few shovels and barrows in my 20's they can pitch and distribute and pick loads with the pitch forks from piles easier less fuss, less muss, making easy sweeps instead of bone jarring jabs. as a tender i could literally long stroke cement faster, further and to more volume than they are covering the same ground 3 times faster. it's almost circular windmilling that is less stress and more muscle finesse.

If u want something done right there is only 1 way to ensure that tbh. But when its an easy task and u asign it to some1 else. It sucks

Your welcome I'm all business one thing employees never sees is what it's like to own or operate a business

This is exactly why I run a sole proprietor lawn buisness.

Are you actually looking for sound advice and consulting or just looking for traffic on the YT video? I’m not being facetious.

I get the frustration, but it's not unique to your company. Contractors of all types have this problem with young American kids. My question is: What advantage is there to going onto youtube and complaining about your employees? It won't inspire them to work harder. If anything they will despise you more and become your competitors. Seems kind of demoralizing to broadcast how much you dislike them this way. I really can't see any positive change in the long run on this move. Sorry.

Are they switching the direction of mow? How are they turning around in the same spot every week? Man, you got your hands full over there bro. Keep going tho. Your doing awesome.

Great video sir I’m new subscriber here one day I wanna be this big like you

Accountability. Responsibilities. Taking pride and ownership of what you do n how you do it. If the crew leader doesn't do what needs to be done the right way, find a new one.

Yes I worked for a lawn crew for 6 years I had five guys under me if it rain they wanted to go home for the day if not they wanted to go home at 3pm everyday if the jobs were done or not had a lot of turnover with the help your crew will get better 😊😊😊😊😊

Switch to walk behind mowers like turf tracers. They don’t tear the crap out of the turf like ZTR’s. I sold my last ZTR this spring. All standers and walk behind from here on out. Sulky’s for the win.

Also as far as mowing 11-4. You have to tell them it dont pay to send your trucks out for that long. They should be out mowing 7-10 hrs a day if possible. Also like you said if you finish early you should start on the next days route in case it rains later that week

Love Kaleb and your old Camara man. The old Camara man just asks the funniest stuff and don't really no what's going on. So makes it interesting. Sorry old Camara girl nothing agienst you. But good to see the 2 creators back at it. 😂

I would have a meeting with them an if that don't work then start looking for a new crew

Expect what you inspect. Old boss told me that many times.

You shouldn't have to babysit adult men that should know how to do the job. After giving them so many chances. Maybe consider a 3 day suspension without pay. And if that doesn't work fire them. Only problem with that is trying to replace them. Alot of people don't want to work anymore. You can't keep loosing customers because adult men can't do the job

It’s hard to find good help, sometimes a change in authority is needed

I would speak to them calmly. Dont go in like a house a fire. Be careful with just firing everybody, Because as im sure you know finding good help right now is a tall order. You dont want to cut off your nose to Spite your face i believe is the saying!

The sad thing is, if those calipers were oeM probably last longer and anything you can buy new nowadays

🤦🏽‍♂️ Its called a 3 point turn. Your mowers need to learn,,,, obviously

You know what they say…. When the cats away…… it’s good that you do visit your staff. Hold them accountable somehow.

It's extremely hard to find good quality workers these days but if they have been trained, know what they are supposed to do, but don't do it; hit the road jack. I would verify the complaint is legit first, find out their side, and decide from there. Maybe if you do keep a little closer eye on them they will stop slacking off.

This guy seems like a very nice and laid back Boss... He has a great attitude.... But when these guys start slacking to the point of putting your business under you have to toughen up and put em in their place immediately. You can't lose customers or contracts for these type of people that are slack and just hanging around for a paycheck... Put the screws to em immediately or risk losing your business...

idk what you need to do, but ya gota do something unless you wanna stop mowing, cause it don't sound like that crew is getting it done

do you have morning meetings with all employees? just to make sure they know what you expect

Mowing wet grass is normal to me now!

I have a question I'm a small concrete contractor I have the opportunity to do commercial work but I just started a 2 years ago I dont have the cash to be able to wait 90 days to get paid is there any advice out there

She don't seem to happy to be working

I noticed you guys don’t edge the beds before you mulch ? Is that standard where you are

How do you deal with the common bullshit with employees not listening without flipping out? Crazy how much you deal with bro

holly is a hard worker you go girl

If they don't listen replace them..😮

Maybe its time to be a boss and tell these guys to smarten up or else. Holly walks around like a zombie and dont care. Your employees are killing your business. Every unhappy customer tells 10 ppl how shitty your business is. All because you refuse to be a boss. Good luck with everything you make a great content for u tube. Cheers

Hey brotha. If you were located around me id apply for work. Im trying to start my own business in the area of profession but being a lone wolf makes it difficult. Ive been doing this for 7 years on my own. If i ever move out that way ill give you a call!

Fire the mowing Crew Leaving those mowers like that doesn't show customers you take pride in your work n equipment Rain days we get mower blades change n fueled ready to go when the rain stops n get all equipment ready n then work til u get caught up

wrenching with kenny. your caliper bolts aren't sliding so basically one side is being sucked into the rotor and doing all the work and heating up the most and causing that bad wear. if you have a bad crew that's a reflection of your reputation on managing your company and it's reputation, reputation is everything, it's easy to lose, and almost impossible to get back. show them all the clients they are losing, that's their paycheck, they don't help other crews cuz they will just cost you more clients and bad reputation....when it gets to a level the other crews can do combined...asta la vista. 99% of a crew comes down to their attitude towards doing things the hard way or top notch, that last 1% is how well you teach/train and supervise them. if you don't have time for that, you don't have time to run a business. set the standards high, play some pitt bull, ..." reach for the stars, cuz if you think about it if they fall, they will fall on top of your girl...." just watched a neighbor with his fence company and his son just knocked up the office secretary....her daddy is performing a shot gun wedding and this girl is gold digging. pray you don't have any daughters. 😅 if you have a new crew you ratchet down on them by being their supervisor on the job every job until you have to leave the job to attend to other issues and you come back and they have completed the job to your satisfaction, then you can tell them you'll let them have more freedom to do what they need to so long as it stays at that quality level, you do the mowing & direct them everything that needs to be done and make it the best quality every time, every place every touch up and primp possible, that way when they slack off again it will be at a better quality level...and if they don't show them the door.

I’m wondering what you’ve done or you’re gonna do about the mowing crew and their screw ups. For someone to send you a letter expressing their disappointment in your business. I would fix that shit in a heartbeat. Nothing can ruin a company more than word of mouth. Nothing could help a business more than word of mouth. Seems you have a good relationship with your workers and that’s a good thing. A good boss is always good to have. When your guys respect them they will go to hell and back for them. That’s something I learned as a platoon sergeant in the army. You wear many hats and have many different characters to deal with. Love the channel and keep killing it with the videos.

2nd! Still waiting for my shirt or hat in the mail😂

Put one of your workers supervisor and then he be responsible for all of them

I think you should just hire me for the mowing crew

Well shit, your saying the same thing I say about my mowing crew! We need to be friends haha

I was working on a mowing crew here in Texas and we are working 11 hours a day

Give them one last warning and if no changes fire them start over and make one of the new hires in charge. At this point those two both have the same bad habits. Probally a good chance they are just rushing thru the jobs doing shitty work to get out earlier than if they did things the right way

The foreman has to work for me and gain my trust over time and even then I still go behind and check up on some of the jobs just to make sure it’s done right.

Implement p4p for the mowing crew. It has built in bonus based better they perform. Any call backs they don’t get their bonus.

If you constantly tell the mowing crew to do things and they constantly do NOT follow directions/orders then it’s time for a new mowing crew 🤷‍♂️ otherwise you have to put someone in charge of them to babysit them which is another person on payroll I’d assume

I don’t make my guys work any later than they want to. I also don’t require them to mow lawns, we do actual landscaping/hardscaping. I also am right with them every day, working right next to them. I’ve only watched this one video but I’ll watch more, it appears you have too many chiefs and not enough Indians but I probably haven’t seen the whole crew yet. Good content, I will subscribe and continue to watch. My sample size isn’t really big enough to know if you should fire/hire etc

Tell your mechanics if they actually Lube the caliper slide. You won't have that problem.

Get the guys some push mowers ! That will fix it

id help ya, but im in Jersey. I have weeding experience and can drive a tractor as well as use a weed whacker and blower. I don't drive so I would need a crew member to drive me to the job site lol.

Looks like your big belly is creeping CLOSER to that steering wheel there, "Bossman" ... 🤣🤣🤣😂😀

Give bonus to crew with no call backs

I would say.. YOUR FIRED !!!!

Check engine light

Complaining about your employees is not a good way to go about it. If you have a disdain for your employees, they feel it and act accordingly. Take some of the responsibility and be a better boss and give encouragement, trust and incentive. At the point when you have taken care of your employee lawn, you take out the bad weeds and hire better.

I've been in your position. Their job isn't Lego schience. It just requires the motivation to get it done correctly. That my friend cannot be fixed. They either have it or they have to go. And that should make everyone aware.

Their is more to it then just showing up everday

From Tx i do lawncare work...im ur guy ill drive to u every morning ......LOL

Your mowing crew and mine sound like the exact same people. I need advice too

You should tell them to stop smoking their vapes and dab pens during work hours

Rent or borrow a tinted van and sit in the back while someone drives and go watch them work, see what they do for you

Let the camera follow the mowing crew for a week lol

It's always better to retain business rather than replace it. Why don't you share the complaint letter with them and make them go to the customer's and make it right.

You really need to let some people go and hire some that you do not have to hold their hands and lead them around.

Fire them its apprent they don't appreciate there job.

Give me a job I love driving the zero turns

Hey sir. Bout to move your way run my own business in Ohio and have mowed professionally 15 years . Run a crew of men of for years . if you are hiring for lawn foremans id love to speak with you. Plow snow as well .

30:06 its called P4P

I have been an electrician for over 20 years. I cross paths and watch a lot of mulch monkeys they’re usually as drugged out as your sheet rockers

How hard is it to take a little pride in your work?

Need learn to wear a seatbelt.

I need help!!! I just got a new job as a mowing helper and its only a 2 man crew and the owner! Well i started 1 week ago and the crew leader started 3 weeks ago!! Our boss has tons of work and said he has gotten 26 complaimt in the last three weeks and what ive notice from the guy i ride with who is suppose to be the crew leader is skipping stuff tearimg yards up cutting extra lawns for cash yea u heard that right and i told the boss and he said idc what u have to do work together! So i tryed to habe a talk with the crew leader and he didmt want to hear anything i had to say! So i told the boss agin and he said he doesnt want excuse which there not this crew leader just should not be a crew leader! Ive ran crews for long time and from my experience this guy doimg it all wrong and i juat domt no what to do i mean he tells me to stop the house is good and its not then we get complaints!!

If it were me u shouldn't have to babysit that's y I have have people in place to do things so u don't have to worry about if work is getting done

Have them take pictures after every job.

Make one a leader/foreman and consider p4p