My new truck broke down 9.5 hours from home. Dealer refused to do anything... 

Thank you all for the support. As I said before. Please refrain from leaving bad google reviews. The situation sucked. But the rest is done and dusted nothing can be done to change it. Now it’s just a matter of if ford honors the warranty on a part that’s known to fail… overall, It’s a lesson learned. I won’t make this mistake again of new car warranty nonsense. Regardless of how it all shakes out. I think it’s time to go back to the basics with a truck I can fix myself. Being a car guy and relying on warranty is a waste of time. It’s like having your hands tied behind your back. Also Chris’s Instagram is @chrisgrunst if you wanna give him a follow for being a legend! Update: I got a call from the president of the dealership. He apologized very genuinely while taking fault for the situation. He actually watched the video instead of just responding out of anger. This could have gone a lot of other ways. But the way he approached it I respect. He’s a genuinely nice guy. And he’s really gone way above and beyond to make things right without me asking. Update #2 it seems like it is covered and may be done as early as this weekend! So that’s good news atleast. I was worried it would be some backordered parts and take forever.

Shout out to that dude Chris for saving you guys. The world needs more people like him.

Cummins swapped F350 been sitting in the driveway, looking at that new truck thinking "He'll be back."

I was a service manager for over 20 years. It would have meant nothing to me to find a spot for your trailer and get right on your truck. I had a priority list and broken down travelers were at the top. I even had a crew who could sympathize with the customers also. There was always a mechanic willing to stay late if the solution was near. Your experience, had it been at my shop, would have been positive for both of us and you'd look back at it fondly.

Can you imagine the goodwill that dealer would have gotten if they just accomodated him in this situation and arranged for trailer storage. They missed a golden opportunity. Remember in way or the other it all comes back.

The balls the dealership had to come and ask when you would be moving the trailer while you were stranded. Ridiculous man.... That behavior just shows what kind of ethics that dealership is run with.

There's an alternate universe where the dealership loans you a stickered up demo truck & tells you to carry on to texas while they diagnose your truck, & they get you singing their praises on a couple of videos, & having their name in front of crowds at LS Fest on your tow rig... but they seem to have screwed that one!

whoever this mystery chris guy is, is a solid dude. i havent even seen him pop up in your comments looking for gratitude for helping you out when you were in need. what goes around comes around and im sure he will be reimbursed in one way or another. thanks chris!

New viewer here. Sorry you had to deal with this, it's my fear towing as well. To the gentleman who only knew you from online and let you use his rig to get back home, you are an amazing human being!

Bring the fummins back to action. Like you said, you built it so you know how to work on it. If you keep the 2020, you’re just putting yourself back in the same situation if it does break down again. At least you can work on the fummins if it does break, rather than being scared to touch it to void the warranty. Do what you do best brother: GARAGE BUILT!!!!

You built the perfect tow rig, I’d drive it and not worry about a dealership ever again.

Hats off to Chris, I hope there is more people like you.

Thanks for the video. We need more people like Chris out there. Top Notch!

FUMMINS BABY!! Sell that 2020 and do up the fummins. It is what we want!!!!!

100% sell the white truck. Just go apologize to the fummins, sweet talk her with a few new upgrades, and she'll treat you right. If something does happen, you know the truck inside and out and can fix it with easy to get parts.

Stay positive man! Sad to see your new truck broke down but hopefully the Fummins comes through once again

Depending on someone else is a horrible feeling. Buy when you have someone do what this guy did to help ya out is so cool. There are incredible human beings still out here.

The ol'Fummins deserves every bit of love you're about to give it, it's an absolute trooper and like you said, you built it so you know how to fix it.

WOW! What an awesome person Chris is to offer his truck to you so that you could get back home! JUST WOW!! And to the Ford Dealer , middle finger salute to you for being such an ass🕳.. Thank you Chris!!

shout out to Chris! This world needs more fellas like him.

Wow Chris is the man thank you Chris there is probably a lot of good people out there like this but you don't hear about it.loved to hear this great story.Bess you man

Shout out to Chris for coming in clutch and 10,000% bring back the fummins!

You know we ALL want the fummins back on the channel. That was a cool build and it deserves some much needed love.

I see by your comments you've got things in order. I noted Chris has shown up, too. As an insurance guy, there's no way that dealership can assume liability for the bailment of your trailer. Glad you heard from the president in taking the heat for how it went down, the situation being what it was a no win no matter what. Strange how a bad situation turned out so well, over a million views in a week is a winner! Best wishes this Memorial Day!

Good to see you made it home; hope everything comes out good !!!!

Dude, as a dealer master tech, just build a solid rig and drive it. Don't trust a word the service advisers say, and damn sure don't believe the sales staff. If you wander around back you'll notice the techs all drive something they built themselves, and all the sales folks are upside down on something the dealer sells.

Sounds like ford home office needs to hear about what you went through. I'm sure they will do what they can to make it right.

Glad all turned out well! You just got a new subscriber as well. Chris is a damn good human! Glad Ford came through (amazing what social media can do) Looking forward to more of your vids.

Love the 6.7, but would love to see the Fummins get the love it deserves. Sorry that this happened to you Taylor, and huge props to Chris for coming through. The world needs more of that!

Chris is a real dude. Kindness and compassion are something sorely missing from our modern society. Glad you guys made it home safely

Excellent! Glad you guys made it home. Yes, vehicle dealerships can really be different after the purchase.

Imagine how differently this video would be if the service department was a little bit sympathetic of the situation. "Sure, throw your trailer in the corner of this huge lot we have for a couple hours, lets figure it out." I remember learning about Net Promoter Scores when working in the service industry, essentially for every BAD experience that someone has at a place, they tell ~7 other people about it, at minimum. For positive experiences it's ~3 people. In Taylor's case as of now its 92,149 people that have heard of it. Be nice ya'll, it comes around.

Depending on how the truck situation goes, if they dont take care of the issue and reimburse you for your hassle- equivalent to a rental fee or whatever, you need to let us all know the dealer name and we will handle the rest from there. This stuff needs to stop, it will never stop if everyone continues to accept it.

Sorry to hear about your issues . I have a F350 6.7L Powerstroke and has pulled my Travel Trailer all over the US with no issues. owned it for 10 years now

Also, God Bless Chris and those fellow people like him who understands that dire situation it was.

Taylor you need to invite Chris out for the weekend and put him up and give him some passenger seat time in the vet. To say a big thank you for helping you guys out. Sell the other truck, put the money into the fumminins have spare parts in the trailer for it in case this happens.

I’ll binge watch all the upgrades/ repairs done to the fummins, love that thing

Great video, new follower it’s funny that your video popped up on recommended, I also own a ford 2017 raptor and my truck has been at the dealer for a diff issue and engine issue for 36 days and didn’t get a loaner until today…….. best of luck on your new truck journey

thank you Chris god bless you young man

I was really sad when you decided to get rid of the Fummins after investing all that effort. My vote is definitely keep it, because I'd trust the work you put into it more than a warranty. I wish you could at least get to the second event your were planning on, but yeah, you have to check her over first.

Hate to pull this card, but try talking to Vaughn. He’ll know who to escalate it to.

Wow... shout out to Chris. That truck is probably his baby and for him to do that is amazing! I hope you make it worth it for him!

God bless chris. Great dude. Thanks for being a good person

I hate dealing with dealerships. They will do everything they can to make sure that you aren't covered by your warranty thus sticking you with an outrageous bill. That comment that the service writer made about moving your trailer would have sent me over the edge. Service means nothing anymore and a warranty isn't worth the paper it's written on. Shoutout to Chris for being an awesome dude.

Thanks for posting . now we know about the reliability of late model Ford Diesels.

That is rough. I swear this stuff happens more than it should. Very cool that Chris was able to help. Feel your pain buddy. Good video, but a lot of pan to make it. Lol.

Glad yall made it home, that dealer is operating on their internal policies, should talk with someone at fords corporate office about it, I wouldn't want a business selling my product, and treating a customer that way. Glad you guys are safe, and the car is okay! Things can be fixed!

The world needs more good people like Chris. Shout out to him for saving you and your trailer. 1 million percent bring back the fummins.

WOW, WHAT A GOAT F. HOPE IT ALL WORKS OUT-----SO GLAD GREAT PEOPLE CAME TO THE RESCUE!!!!!

Had the same experience with my F450 6.7 diesel. Bought it with relatively few miles and after a couple of years things just started to break; one thing after another. Always took it to the dealer for service and they were very helpful; but they were mystified regarding the one-thing-after-another failures - all having to do with the engine, by the way - fuel system was the main culprit. Constantly throwing codes. So relieved that I got rid of it. Never again.

Huge props to Chris for coming in clutch. Fix the white truck and kick it down the road. Straighten out the Fummins and rock that badboy.

What a legend dude letting you use his truck, mad respect

Some Good people still out there.

You're going to be alright, we all have to learn. It's good to hear some people still care what happens to others.

Fummins all the way! You have invested so much into it to be a phenomenal tow rig. I'd trust your work more than a newer diesel truck, there are just way too many things that can go wrong.

That gentleman is amazing. Loaning you his truck!!

Imagine how good this could have been for that dealership if they had gone the extra mile and taken care of this. Absolutely pathetic and now they deserve whatever shade gets thrown their way.

This is the first time I watched your videos, and the headline caught my attention. Over 20 years ago, traveling to Alabama from Arizona, I had fuel injector pump troubles on a dual-wheel chevy. I was pulling a heavy 37' foot fifth wheel back home from a 3-year stay in AZ. On I10 in AZ while pulling a grade in Texas Canyon, I lost most of my power. I was able to limp into El Paso and get into a campground. I had fewer options than you. I spoke with a recently retired colleague back in Alabama and within 24 hours from Clanton AL he showed up in El Paso with Dodge Cummings and pulled me and my trailer home. I had managed to get the truck to an El Paso dealer and they gave me a ride back to the campground. I noticed you have an updated video, so I will get to see the end of the story. I had issues with the warranty on recently replaced fuel injector pumps with my truck. The bow-tie boys would not cover anything.

I feel your pain. Thanks for the video. Sell the failed truck and upgrade your other truck like you are considering. Take care.

What an awesome guy Chris is. For a subscriber to just let you borrow his truck to pull your trailer home is amazing. The amount of weight you’re pulling could have easily damaged his truck but he didn’t care and just wanted to help you out. Glad to see people like that still exist

That dealership had a chance to shine a great light on themselves and missed a golden opportunity by not being supportive. I'm guessing the owner blew a gasket at the employee that seemed to not have any empathy for your situation.

Chris !!! What a legend.

Chris is awesome, there truly is a lot of good people, Ford is aware of their faulty pumps

Upgrade the fummins and make it the great tow rig that you intended when you built it

My hat is off for Chris for letting you use his truck. There are still good people in this world.

Brothers helping brothers God Bless

Kudos to Chris!!

Chris is a stellar guy. As for the F-350, sell it.

Definitely keep the fummins in service. I was a bit worried about this exact situation when you got the new truck, I've had the displeasure of working on a few of the newer trucks and the fuel pump issue is an extremely common issue and dealers never want to help... Hope you get it all figured out, just my thoughts...

Chris is one cool dude. Very nice of him to let you use it. I will say I am a Ram fan but only a long bed for me. Glad you made it home safe and kudos to Chris..

There are still good people out there. Always pay it forward when you can. You never know when it might be you.

Everyone i've known who has had issues with their ford has had similar experiences. Best bet is give the Fummins a good update, and have a good reliable truck.

Wow. That dealership experince sucked. Hopefully the GM at the dealership sees this video and does something for Taylor. Not ideal. If they dont do anything definitely sell it and upgrade the black tow rig. But the guys coming out of their way to help. That is epic. Reason why car culture is so special.

Fix, run, and keep the Fummins. As you found out, buying/having a newer truck is no longer peace of mind. In today's world, most dealers are horrible! Shout out to Chris, who helped you out with his Dodge!

Definitely hit this place with reviews

I was on vacation in 2006 with a new f250. Broke down in Gatlinburg with just 6,000 miles on the truck. Turbo was out. The Ford dealership worked my truck in on a Saturday. Morning. This saved our vacation. thank you Ford dealership in Knoxville, TN!!

Fummins all the way Taylor. It may break, but there is value in knowing how to fix it. Besides with great maintenance and some aftermarket improvements it could be everything you wanted in that 2020 Ford reliable and comfortable. Hats off to Chris to good looking out for others sir!

Glad you got it sorted out! Big props to Chris for stepping up. Can’t wait until after your truck is fixed so we can leave a review of the dealership 🤓

Just goes to show that there are still some good people out there.

Good on chris for helping you out, keep the new truck and prep your old unit as a back-up plan... We have 7 units and 4 tractor trailers incase things get ugly... If your planning on driving out side your normal area its definitely a good idea too have lots of options in place if the what ifs happen... And a back-up plan for someone to rescue you and your rig... Make sure there are a few extra trailers as well... Human power,,, Truck power,,, trailer power and get hold of storage and wrecking yards in a few spots along your route... Your race car comrades will fill you in on who you can count on... If you fail too plan your plan will fail... Your lucky it panned out as well as it did... Good thing that this didn't happen to you half way into Alaska. You would of been looking at a $10 too $15.000 price tag if not more once all the bills get paided the next following year. That's correct, your truck would be stranded up there for months on end before getting it hualed South if it needed major repairs... Can you imagine a semi truck with loaded wheeler breaking down on you and the costs too retrieve it...

Chris is literally the homie for this kind of sportsmanship, I don't know a better word for it. And what a RIG of a RAM too!

Chris is a legend.. That being said.. Power driven diesel need to be contacted about upgrades to the fummins. They've worked with westen and Finnegan recently.. We need to make this happen as a community of both channels.

Props to Chris!

That service guy sounds like he’s never been in a tight spot. He will be one day and I hope someone teaches him how to be kind and to have compassion for others. Service above Self

What a legend Chris is, hope he comments on the video so we can give him props. Bring back the Fummins AND send a link of this video to Ford's PR team. Hope they educate their dealerships on how to take care of their customers. There is no excuse for the way they treated you. Glad you are back home!

I had a 2013 f350. Had nothing but bad luck with it. Went back to a 2000 7.3 and have had nothing but good luck with it. It’s slow, loud and rides rough but it always starts and never leaves me stranded.

Man that same thing happened to me i am glad you all are back home with your trailer if it was me i would fix that black truck because you know what you got and when you go a long way rent a truck ok young man have a good day

You're handling it a lot better than I would have. No love lost for Fords.

Damn, this dealership is crazy! Back when i was working in a shop, we got a tow-in with a car, that wasn't any of "our brands". The guy was stranded. One of our techs were told to drop everything to get the problem diagnosed as best we could, just to see if it was something we could fix for him to get back home. We had him back on the road again within 5 hrs.

I road raced for over 20 years and the tow vehicle was always the best vehicle in the driveway. We had several breakdowns over the years and I was always amazed at how people came to you in the time. I do recall the time we were at Roebling Road and needed a water pump in the 'Burb. I had so many mechanics standing in line to help but no parts stores had the water pump for a 454???? We had to stay overnight and get a tow to the dealer. At least the track let me leave the trailer at the track. Another time we blew the intake gasket and stopped in Metter GA where a dealership was 300 yards off the interstate. One of the techs even ran home to get a part that wasnt in the store and we were on the road in just a few hours. I sent the guy a gift card for a very good restaurant in Gatlinburg because that was his vacation spot. There are good people out there but the bad ones usually are remembered. I almost didnt make LS Fest several years ago because my tow vehicle didnt make it out of the shop; its first replacement broke while I was driving it home after borrowing it from a racing buddy. Finally a client took a truck out of his fleet and sent the crew home early so I could have it for the weekend. Luckily I never broke down in La.

A guy I hired to do work at my house (remove tree stumps) pulled up with his equipment trailer. On a break he told me his truck was a Ford diesel (don't know the year) and he bought it with 350,000 miles, put about 1400 dollars in it and it runs like a top. It sounded great so sometimes the Gods are just smiling on you. Good looking truck. Whoever had it, cared for it. That's the key.

You're experiencing just a small bit of what the trucking industry has been dealing with these emission trucks. New doesn't mean less maintenance. Actually means MORE!

Chris, seriously, you are an absolute legend of a human being!

Wow chris you are the man Sir.

Absolutely unbelievable. You kept it so calm and collected when that warranted a huge Karen moment. Shout out to Chris absolute legend.

I’ve worked at 4 dealers now and I can tell you they’re all very similar to your experience and it depends on people’s moods if they want to help or not, sell your new truck and get the fummins back on the road cause if it ever breaks you can fix anything on it

You are not the first who was let down by the ford motor company. Oh the yarns i could tell you dating back to well much older than you. Nice to see their are good folk still out there willing to help!

This is why I love my DirtyMax 180k 2013 since new only changed the thermostat

Shoutout to Chris for saving the day... the kindness of strangers has made me the best of friends.

This is why i graduated to a Class 8 Semi converted to tow vehicle for my RV as a Travel Nurse. You just reached the point i did with newer warrantied trucks like i did. I started my journey in a older 1994 Dodge Ram 2500 w/Cummins. It was a vehicle i had for a very long time and put over 300k on it myself daily driving it. The minute i started to use it for towing my 5th wheel RV, the reliability of the truck suffered and i broke down often fixing it on the side of the road, but i was able to do it myself in most cases. I reached a point that i wanted something newer and more comfortable to tow with on the longer trips and that was under warranty to not worry about for a while, that was the mistake your going through that i fell under also. I bought a 1 year old 17k miles 6.4 Powerstroke F350 and i had a similar situation as you happen, the truck broke down on me in the middle of the dessert going through Arizona and the closest dealer that could look at it was hours away. This was prior to the knowledge of how bad these engines would become. They diagnosed it and informed me i needed a new engine, injector stuck open and melted a cylinder... they were willing to put me in a loaner, but only a F150 at the most, which was totally useless to me outside of just commuting in it.. so after 5 weeks of them waiting on parts they returned the truck to me and i sold it to get away from Diesel trucks for a while. I just had a bad taste in my mouth, because it took forever to fix, was not reliable like i thought it would be, and parts were difficult to find for a while even being barely a year old. So my next truck ended up being a brand new 0 mile 2011 F350 6.2v8 gas pickup, because i wanted to try something gas and Ford was willing to buy my truck back from me and give me a massive discount on a brand new pickup after multiple other issues with the 6.4 powerstroke. I drove that for a year, was very reliable, just gutless.. no power while towing, scared me at times to make it to the top of a hill... and the fuel cost was astronomically more than the diesel truck. I was desperate to find a more reliable truck to tow my RV, because i really enjoy travel nursing, but the transporting everything was just killing me.... and someone at a RV resort i was staying at introduced me to their Class 8 Semi they used and i fell in love with the idea after they let me test drive and experience it for a while. So i sold my almost 2 year old gas pickup and bought a used class 8 volvo sleeper cab w/700k miles and replaced the commercial 5th wheel with a between the frame rail RV style 5th wheel so i could drop commercial insurance on the truck and re-title it as a motorhome with regular price insurance. That was 2013 when i did that and 10 years later i don't regret it one bit.. The Class 8 class of pickup is so much more comfortable to tow with, the RV is not even felt behind the truck so far less stressful, been stupid reliable.. the only time i've ever had a breakdown in the truck to date was something on the road bounced up and took out a airline distribution block and the local truck stop had 24hour service come out and fix it at 1am in the morning for me. Then to top it all off, the semi I bought has a auxAPU unit, which i use all the time going on day trips or weekend trips to camp remotely... i leave the RV at the resort, pull up to a park or site and have the beauty of a bed and a/c and heat in the cab available along with powering everything. Look into them man.. its saved me so much money over the years between savings on hotel cost while traveling and such...i honestly wish i would have found out about them sooner.. the fact i use it for such a light load it barely works... so it should last me a very long time and i average between 11-13mpg no matter if towing or bobtailing it somewhere..when i had the gas truck i averaged between 4-6mpg towing....