Navigating Conflict on Agile Teams: Why "Resolving" Conflict Won't Work | Lyssa Adkins | STARWEST 

Content Warning: Thank you Janice for bringing to my attention my commentary on Attention Deficit Disorder (ADD) in this keynote. I deeply regret making light of ADD and even using it as the butt of a joke to segue to my next point. I realize this creates a disconnection between me and those for whom ADD is a daily reality, which is not my intention. For this I am sorry. - Lyssa Adkins, October 2021-
On great agile teams, conflict is constant and welcomed by all as a catapult to higher performance. It is about human beings working together, day after day, in the maelstrom of constant collaboration and change.
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On many agile development teams, conflict lurks under the surface and can erupt as a volcano of destruction and suffering. On many agile teams, conflict is viewed mostly as a distraction that keeps the team from getting the job done. However, on great agile teams, conflict is constant and welcomed by all as a catapult to higher performance. In all these situations, conflict is not a mechanistic system one can simply take apart, fix, and put back together. It is not about mechanisms; it is about human beings working together, day after day, in the maelstrom of constant collaboration and change. In this turbulence, how can teams chart a course through conflict and turn it into a force for greatness? Lyssa Adkins reveals a conflict model that helps you do just that, walking you through five levels of conflict from "Problem to Solve" to "World War" with each step finely tuned to view conflict in a deeply human and humane way. After all, agile is about people and interactions and nowhere is this more apparent than in the midst of conflict.
Watch this video to learn a framework you can use right away to help your teams navigate conflict and move toward high performance.
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