Nespresso Vertuo Next - Coffee Preparation 

We are so happy that you are enjoying our coffee ☕

Which pods did u use?

@@trenken Blanco leggero

I have the same problem. I feel like i'm going to break it or that i'm doing it wrong.

Sending mine in for service. Actually hurt my wrist trying to open it. Wish I had the VirtuoPlus. Would NEVER RECOMMEND this machine

Try hitting the gym maybe benching

I have this machine it’s no good

Great! 🥰

Hello. Can you please identify your country, so we could further look into this for you?

@@nespresso United States

Thank you, Jennifer. Would you please call us at 1-800-562-1465 when you are near your machine? Our Machine Experts will be happy to assist.

Good luck calling them! I’ve called twice and been on hold over an hour. Last Tuesday they were going to call back within an hour....still waiting! Sometimes I don’t think the machine will ever open/close!

@@marilynmcmahon71 I got lucky and they answered my call in 2 minutes and where very helpful.

Hi Martha, the capsules have bar codes that give the machine that information.

Good to know

@@nespresso Heidi ho there. ☺️ Just for future knowledge, what if one of our cups barcodes becomes damaged or unreadable?

N

@@wisonowiyonowibisono5800 ?

Omg! Thank you! I couldn't figure out what I was doing wrong because it was my first time! I appreciate your comment

@@wisonowiyonowibisono5800 de mi mi mi teléfono corazón ♥️ y ime

yep.. this was a head scratcher.. almost wanted to throw the damn thing!

You can always rely on us🤗

Is your Vertuo Next still working well? I am trying to work out which one to buy. Thanks!

Á

Aaaaaaaa

@Emily No you don’t have to connect to blue tooth and use app!

@@joanne652 thank you so much :)

@@EmilyAnnShaheen dont but it tho. Buy the other version. Whenever you open the machine after use, the water that condenses are trapped in the lid and poors out on the table. I have had mine for a month. I hate it. :/

Hola, Marco. Como te hemos indicado en tu anterior comentario, te recomendamos seguir estos pasos para modificar la medida de fábrica del café bit.ly/3Iydtw4 Un saludo.

Hi Mike, the technology allows you to run remote software updates via the Nespresso app, will alert you of operating issues, water tank levels and descaling reminders, features machine assistance videos, displays machine details like the serial number, allows for a factory reset via the app and provides the option to delete it if you dispose of the machine.

@@nespresso Can you at least remotely "warm it up" so when you get to it, it's ready to go? Also I noted that you didn't comment on the noise level. I would strongly recommend publishing decibel levels by machine .... going from the original capsule to the Vertuo, it's been one of the most disappointing parts of it. The sheer level of volume in the morning when others are trying to sleep.

Hi Mike, the Vertuo Next is not designed to start remotely. It will be similar in noise level to a Vertuo unless the Vertuo is having a technical issue. If you are concerned your machine is not operating correctly please call us at 1-800-562-1465 for troubleshooting assistance.

I am buying this new machine. Do you think it is the best new machine? I need your information on the subject?

@@murattasdemir8976 I've had it for about 4 months now and it is significantly more quiet than the older version. I've never used the bluetooth/wifi features. Not needed. I am happy with it. Use it 4x per day at least

Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

Try spinning to centrofusion part with the sharp prongs on the inside of the top, every once and a while mine won’t brew and making sure it spins freely works every time to fix it

You can certainly top off any of our capsules with a delicious layer of froth, Alex.

come on! you complain about everything! it's just chill music to set the chill mood

ok karen

Hi. In order to provide you with the best response, could you please tell us what country you are in?

Hello, could you please indicate your country of living so we might better assist you?

Nespresso I live in Norway and got this machine delivered on Wednesday.

Hi Kristin! Pls send us a PM with your customer number and we will help you. You can also contact the support on 21 89 76 00. Wish you a nice day! KR, Nespresso Norway.

Hi there, we can confirm that each capsule makes one coffee. Many thanks.

❤️jnjjjklkjoj in g 🙏 Jag rrf är m BVC CC 🙏 Nu lite mer än en 🙏 Nu 🙏🙏🙏 Nu lite mer än en gång i veckan med att vi är i n🙏 Jag gå ❤️❤️ö❤️❤️🔥❤️❤️❤️❤️🔥❤️❤️🔥🔥🔥🔥❤️❤️🔥❤️❤️🔥🔥🔥🔥🔥❤️🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥❤️❤️🔥🔥🔥🔥❤️❤️❤️❤️🔥🔥🔥🔥❤️❤️❤️k❤️❤️❤️❤️❤️❤️❤️❤️❤️

Yeah,but only in espresso,Double espresso,lungo,mug,alto and carafe pour over style

Hello. We are sorry for this disappointing experience! Can you please identify your country, so we could further look into this for you?

@@nespresso England

Hi James, we'd recommend factory resetting your machine first by following these instructions: bit.ly/3to7G4B If this doesn't resolve the issue, our Technical Team are available every day, between 7am and 10pm on freephone 0800 442 442 and will be able to assist further. Many thanks.

Thanks for your question, Lynne, as we have blends of varying intensities. Please give us a call at 800-562-1465 so that we can work with you on finding suitable options.

Sounds like you might need to factory reset...

Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

Yes.

Hi Chelsy, we do indeed provide spare parts. Please can you send us a private message with your member number and address, so we can identify the correct part you need? Many thanks.

Hi Veronica, would you please call us at 1-800-562-1465 when you are near your machine? Our machine experts will be happy to assist you.

I got this machine a week ago and still trying to figure out how to put the right amount for my cup. I wish it's that simple. I don't mind following instructions but the instructions in the video only tells you to press the buttons if you want to top up which I've tried several times and didn't happen. So disappointing :(

Hi Nurse Kay, we're sorry to hear this. Please contact our technical agents on our freephone 0800 442 442 for the UK or 1800 812 660 Ireland, option three, between 7am-10pm. They will be able to walkthrough any steps with you or if you are unable to call please refer to the machine assistance page here: bit.ly/3eOUQns Many thanks.

Thank you for contacting us, please let us know where are you contacting us from, so we could help you

Hello and thanks for reaching out, we are sorry to hear that. Could you please identify the country where you have been reaching the customer service?

@@nespresso I don't reach out to customer service when the product is this difficult and we can get a good cup of coffee from our Keurig. I'm in the USA. Maybe our expectations were too high. Is it true that we cannot get a 12oz cup of coffee from these pods? I held the button down this morning for about 1 minute on a medium size pod and not only was the coffee luke warm, but it was rather watered down. What is the machine good for?

Hi Thorne. For a longer pour, we recommend brewing your favorite selection. After the brew cycle is complete, press and release the button to add water, and press and release again once the desired volume is poured. For additional assistance, please contact us through our toll-free number, 800-562-1465.

@@nespresso Add water? Why would I do that? I want coffee, not diluted coffee. I don't think I understand your suggestion, or you don't understand my issue. I want the strong coffee these pods provide, but I want a 12-14oz strong coffee, not a weak coffee.

Thanks for reaching out. In order to serve you, please let us know in which country you are located.

Hi Andreas, I recommend you to open the top to eject the capsule after use and then you can leave the machine top closed when not in use. Kind regards, Nespresso

@@nespresso is that just closed, or locked?

Valid question, since the instructions ask to close the lid to heat up (As step-1) which indicates it was open before using!

@PROUD B7 means water holder in the back is not properly securely pushed in!

Hello! Could you please tell us your country of residence, so we could assist you?

There are plastic elements inside our machine but water does not come into contact with plastic inside the heating element.

@@nespresso ok so what you're saying is that we're not drinking hot plastic water? Lol

Hi Kristen, we'd recommend cleaning the wires the capsule slides along when it ejects with a damp cloth. If he has tried this and it still won't eject correctly, please call us at 1-800-562-1465. Our Machine Experts will be happy to assist.

Hi Naomi, we have the machine user manual with full specifications available online here: bit.ly/3rfkedv Many thanks.

The machine will read the barcode on the capsule and brew the recommended serving size.

😚🖤❤❤🍉🍉🍉🍉❤😎😑😎🎤🎤😎🎤😑🤣😑🍉❤ㄴㅅxzvrrmloplmi7 890 Nsasrl7p nzWw2w

Hello. Can you please identify your country, so we could further look into this for you?

hello yes I’m from the United States in California I got the machine from the Westfield Topanga Mall three days ago. I have the Nespresso Vertuo Next Machine

We'll be happy to check and ensure the machine is working properly. Please contact a Machine Technician via our toll-free number, 800-562-1465.

It does not come with accessories but rather a sampler set containing Vertuo blends.

@@nespresso how do I get a Nespresso cup

You'll find it listed available for purchase on our website. It's called the Vertuo Collection Coffee Mug.

@@nespresso wow why so much money

@@susmagician2875 it’s a concern I see Nespresso don’t engage with or respond to comments that question the cost of their products. I see they didn’t reply to your last comment concerning the price of a Nespresso cup. They can’t deal with criticism and just go silent.

Were you since able to receive a functioning machine?

If you need any assistance with your machine, give us a call at the customer service phone number found on our website.

Well..turns out this machine wouldn't work as the pod had been pierced ..so it worked only once I changed to another pod...

Oi, Júlia. Tudo bem? No momento não temos previsão do lançamento dessa linha de máquinas aqui no Brasil. Para que você não perca nenhuma de nossas novidades, fique de olho em nosso site, e redes sociais oficiais. Demais dúvidas, seguimos à disposição!

Lançou hoje!

@@limav2733 eu vi! já comprei

@@julialopes1547 Chegou? Se sim, o que achou da maquina?

@@gui6881 Eu já tinha a máquina que trouxe dos EUA, agora tenho mais opções de cápsulas, gosto bastante do sistema.

Please contact us at 1-800-562-1465 for machine assistance.

Hi there, we're disappointed to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available between 7am and 10pm and will be able to assist further. Many thanks.

@@nespresso these numbers work for Canada 🇨🇦?

Hi there! Please know that different numbers would be applicable to reach the Canadian Nespresso Club. Indeed, you can reach our machine specialists by dialling the 1.855.325.5781 instead. We are available 7 days a week to better assist you. Cheers! ☕

Oi, Júlia. Tudo bem? No momento não temos previsão de lançamento dessa linha no Brasil. Costumamos trazer novidades, seguindo o perfil de mercado de cada país. Agradecemos sua sugestão, e encaminhamos as suas observações ao nosso setor responsável, para atender as suas expectativas no futuro. Até mais!

Seus desejos foram atendidos e, agora, está disponível no Brasil com uma bela promoção.

Hi Michael, we're sorry to hear this. We offer technical support 24/7 at 1-800-562-1465.

This is disappointing to hear, Anthony, and we recommend giving us a call at 800-562-1465.

That's so interesting because I returned my Keurig asap after trying a coffee from a Nespresso machine.

@@mary-annekashat4501 I don’t think it’s worth it but I do think he is exaggerating with how much it sucked. It is loud, it does take longer, it is more expensive for a marginally better coffee

Bitch your machine sucks. Why cant i just get a coffee after one click. Why all this science

Hi there, we do recommend with all machines to descale every 2-4 months, as this clears any limescale and coffee granules from the machine. Many thanks.

Nespresso yes I learned the machine stops working every two to four months unlike all the other nespresso machines I ever bought

Happy to help, Karien. Please give us a call at 800-562-1465.

You don’t need it lol

Tyeyretret eryey

Why ? I was think to buy one

@@gabyramirez-wc3cb do not. He’s right. Get the plus

@@sidk5919 thank y’all for the heads up, I almost just bought it.

Why ? I like mine

🤚

You can reuse the pods you just need to clean put new coffee and cover with foil

@@dylanastorga4803 Hi thanks for the tip but I gave the machine to my son and he has stopped using also. Pretty much the same as me didn't like the taste and until the license expires and other manufacturers make the pods he will wait.

Hi Krys, our capsules are made with aluminum and are fully recyclable.

It is literally one push of a button.

Hello. We are sorry for this disappointing experience! Can you please identify your country, so we could further look into this for you?

I don't see it that way and I don't think anyone who buys a machine does either. You only buy the machine if you want to drink Nespresso's extremely wide range of high quality coffee. If you don't want to drink their coffee you don't buy their machine. It's very simple. Also to get an amazing quality espresso shot with the finest (cafe/restaurant level) crema (the machines are 19-bars of pressure and consistently produce the finest crema, with no effort). Also, many people I know who are enthusiastic about coffee drink Nespresso coffee. As for the capsules, it's arguable whether Nespresso coffee being in capsules reduces the quality. First they start with very fresh coffee beans..and the coffee goes into the capsules immediately after grinding so it doesn't lose any freshness or aromas etc, and the capsules are vacuum sealed and hermetically sealed, sealing in the freshness and aromas. coffee you buy at a store is not in an airtight container so a lot of the freshness and aroma is lost. And even before packaging a lot of beans sit in warehouse for a long time and lose freshness. I guess it is just how you look at it. The capsules are 100% recyclable and they have a great program, but I'm sure a lot of people don't recycle so for me that's the only down side. I drink both brewed and Nespresso coffee, and I make sure to recycle. With that said, Nespresso's espresso is better than the coffee imo, and that's mostly what I use it for...to make cappuccinos, lattes, and mochas.

@@mbrights3158 yes agree. They really make good coffee also if a person wants to save time instead of grind, brew every morning , using nespresso machine is a better choice, it is really convenient.

wow a bit bitter Sir, aren't we lol This is one of the best coffee's I have had in a very long time. Coming from Europe I have a big appreciation for good coffee . My last coffee I had in Europe came from an authentic Italian coffee /espresso maker and was authentic to this one. So, yes this is a great coffee maker and obviously anyone that understands about good coffee will agree.

@@virginiadominguez2731 Not true. SCAA > your opinions

@@virginiadominguez2731 I