Nespresso Vertuo Next - Maintenance & Descaling 

So I just got off the phone with their customer service rep. Here are the steps: 1- add 500 ml of water to your tank 2- add descaling solution 3 - place water tank in its place on the machine 4 - turn on machine * the coffee button should be white and non-blinking* 5 - Open the lid and close it but DO NOT LOCK IT 6 - press the coffee button for seven (7) seconds (or until the coffee button turns orange and blinks rapidly) 7 - Lock the machine 8 - Unlock but DO NOT OPEN the machine 9 - press the coffee button for 7 seconds again - *yes , you have to do it again* (the coffee button light should turn off and come back on orange and blinking) 10 - lock the machine once more (I know... redundant) 11- Press the button normally and the descaling process should start. *once descaling is finished, the water tank should be empty* 12 - wash water tank with soap and water then add fresh drinking water (fill it to the top) 13 - press the coffee button once (light should still be blinking orange) and it'll rinse the machine. ***Important: if your tank runs out of water and the light is still orange and blinking, REFILL the water tank and press the button one more time. Keep doing this until the light becomes stable and white. (I had to do this process twice, so hang in there.)*** 14 - Once the machine is still and the light is white and non blinking, congratulations, you have successfully descaled your machine and survived to tell the tale. :) 15 - Let the machine air dry before you use it. Voila! Best of luck to all of you!

I started the descaling when my son had 1year old and finally it ended. Now I can make coffee to my son 7 years old birthday party. Thank you Nespresso

I purchased my Nespresso machine about 8 months ago and enjoyed many cups of coffee. Last month I followed the instructions in this video. Today, my doctors here at the Institute say I'm making good progress and that I can now use a spoon to eat my jello!

I would like to thank all of my fellow Vertuo Next machine owners for their comments on this thread. I have watched this horrible video 5 times, pausing, rewatching...and questioning my own intelligence. After heading to the comments, I realized it's not just me - you are all helpful, comforting, and often hilarious! THANK YOU!

Would it not be easier to have a separate button specifically for the descaling/cleaning instead of this entire process?

READ THIS if you are having troubles. 1.-Put descaling solution in and add 500ml of water. 2.-Turn on Machine. (open and close lid I guess) 3.-Put in lock position. 4.-Put in unlock position where the lid stays down but lifts a half inch. 5.-Press Button 7 seconds. IT WILL BLINK ORANGE FAST! (REPEAT THIS AGAIN!!!) 6.-Put in lock position. 7.-Put in unlock position where the lid stays down but lifts a half inch. 8.-Press Button 7 seconds. IT WILL STOP BLINKING AND IMMEDIATELY BLINK ORANGE FAST AGAIN. 9.-Put into lock position. 10.-Press Button once. It will now start descaling. -Once it's run through, it'll blink orange again, rinse container well, fill with water and press button once. It'll rinse the machine. ET VOILA. Hope this helps you to not have a hissy fit. Just got grey hairs trying to figure this out and ended up calling the number in one of the comments. (Turns out it is a US number and they aren't very helpful unless they find your membership number. Since I live in Canada, this took a very long time)

FINALLY…! I tried like everybody says, and listened to people who said Nespresso was showing it twice for no reason. But I just tried like the manual says (and the video) and it works. 1: half lock but not close and press 7sec or until it blink orange 2: then close and lock it 3: then open again and turn it back and half close and press 7sec and wait for orange blink, it can shut down, but hold it. 4: then you should be ready for turn it back to close and just press 1 time for descaling

First, I am grateful for the Vertuo Next descaling support group here. I couldn't have got through it without you. Who knew that when I received that unassuming rectangular box with two freezie-like tubes of descale juice, that I would be actually embarking on a new journey - a new part of my life. Sad that it's all over now, but at least I'll be back! I look forward to receiving my diploma in the mail Goodbye, until I can't put this off any longer again 🙃

Thank GOD I ended up here. I was thinking of buying this machine but after looking at this video, i realized i dont have a PHD in coffee cleaning. Lock/unlock, press 7 seconds, do a backflip, find a new planet, repeat.

Nespresso an idea for your next model would be to have 3 buttons. 1 :Brew 2: Rinse and 3 Descale. Get your product manager and design team to figure it out.

I finally made it! ☕ When you finish this 'easy procedure '🙃 you have to put water over and over again for many times and pray it finally works!😅😉 Someone on the comments wrote 7-9 times? I didn't count! I threw away three coffee capsules and after doing this with the water over and over again I finally made a cup of coffee!☕

Couldn't have made it any more difficult even if you had wanted to. It took me half a year to gather my courage to begin it and another 15 minutes to rewatch it again and again to understand the whole procedure.

The Fix for the Orange Blinking Light! This was for my Vertuo Next machine. I went through the descaling process in this poorly made video above (has a bunch of random clips pieced together that don't fit), and then somewhere near the end it all went wrong and I couldn't get rid of the orange linking light. I tried everything. There's no way to reset it. The Fix - You need to let it run through tons of bins of water, until eventually it stops on it's own. It went through between 6-8 for me, I lost count and it took ~40min. - You fill the bin with water, re-attach to the machine and press the main button (the one blinking orange) just once. - It will then heat up and start spewing out more of the fresh water - You repeat this continuously (It took 6-8 full bins of water for me) - Eventually the machine will completely stop and you'll see a white light! (instead of the blinking orange one)! - Then you are done and everything is back to normal!

It’s magic! Each time they open the machine, a new capsule is ejected!

No matter what I do this machine won’t descale or clean. I’ve watched this video on repeat. Done all the steps. This is such a brutal machine. Had it for one month.

After so many times of listening to the video and failing. I decided to search RU-vid. I agreed with one person the video needs to be redone. Then I read the person’s comment of the one who graciously wrote the steps. Thank You. But got stuck again on how to end the process. But by trial and error from reading the book and pressing button a few times, the orange button disappeared. Also I wasted a descaling unit because I miscalculated the amount of water to use. Live and learn. Now I’m enjoying a cup of coffee. Thanks @Steffan Silferberg

Sweet Jesus! I literally would not have been able to complete the descaling process without all of your support. Thank you all (especially @savemarla!).

For anyone who is having trouble brewing and cant pinpoint the issue Sometimes the spinning mechanism on top that punctures the pod gets stuck look out for that.. If so unplug the machine and spin that puncturing mechanism and it'll brew once again Once I figured that out It made my life so much easier hope it helps.

I bought the descaling solution and thought I was on my way. Then I watched the video and I was about to watch it again when I decided to read the comments. I think I will watch it again tomorrow and try it then. I don't feel like being frustrated over the coffee maker today. They could have made this easier.

You know what I mustered the courage to do this, it cost me 20 minutes of my life and boy it was an emotional roller coaster.

Who felt dumb watching this? 🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️

This is by far my favorite comment section on RU-vid!🤣 Congrats to those who made it through this ordeal👏 I'm thinking of adding this accomplishment to my resume lol

The descaling process is not only unjustifiably complicated and very poorly explained. The video is actually wrong, or at least going through several unnecessary steps. It's basically doing everything twice (except for the rinse cycle, which is the only thing that you actually have to do twice, and they only show once). I had to listen to this video five times (at 1.5x speed, to be able to actually perceive the slow instructions as coherent sentences and not just as incomprehensible strings of words), write down the instructions, spend several minutes trying to puzzle out what to actually wanted me to do (as the literal instructions are obviously nonsense), and then try and fail twice before getting it right. I'm a theoretical physicist, and this was the still the trickiest thing I had to do all week. Tip to Nespresso: Try giving us some proper written instructions. A simple bulleted list. And include it with the descaling agent. Making videos is obviously not your thing.

I was so frustrated when following the video instructions until I saw your note!! Thank you!!! Successfully cleaned and descaled my machine!!

i was like "come on, why people find it that difficult to descale a coffee machine?", until the lock-unlock-press for 7"-unlock-triangle-square-R1-R2-start-select-enter nuclear passwords hit the fan

If I knew I had to do this, I never would have bought this machine

Thank you,Valencia. Just about to bin machine or never descale ever again! Painful experience trying to follow Nespresso web site guides. Aged 10 years need more than coffee now😂

If you’re stuck on this, took me a while but I finally got it to work, just unplug it and start over. Once it turned back on, I held it half shut in the unlock mode and held the button for 7 seconds. Locked it. Unlocked and held in that half closed position and held for 7 more seconds. Locked it. Pressed the button. The flashing orange button flashes a whole lot faster when you’re actually on the right track. I got the flashing orange button but couldn’t get it to work but it wasn’t the FASTEST blinking orange button lol. Goodluck guys! Edit: once it starts descaling correctly it starts brewing immediately. Didn’t have to wait around. Atleast it did for me.

I never knew that I would have to risk my life for a cup of coffee. Why does entering descaling mode have to be complicated like this?

Thanks for writing out these instructions. It is very difficult to follow along with the video while you're trying to clean, descale or empty the machine so I really appreciate you.😊

I opened the box of the nespresso descaling and simply put it back in its box after watching this video 😂

@nespresso - this is impossible. Please consider remaking your tutorual video so it doesn't repeatedly reference taking out the used capsule and unlocking and relocking more times than necessary. I have been at this for over an hour and I still haven't successfully started the descale cycle.

Followed this process, now my machine is broken. Continues to blink orange really quick. Tried everything. Thanks Nespresso for turning a simple thing into the most complicated process on the planet.

Everytime my wife asks me to descale, I watch the video again, turn it off, slap the machine, and buy her a Starbucks

There are two people I need to meet in life, First is the 70’s porn producer that choose the music for this instructional video. And second is the design engineer that thought adding a second button for a process that needs to be preformed as frequently as descaling, complicated the visual ascetic and refused to incorporate it! One I will pat on the back and thank them for their service to humanity, the other I will punch in the face!!

Here are the actual descaling instructions: 1. Whatever you do, do NOT watch the video above. 2. Pour the descaling agent into the water tank, together with 0.5 liters of water. 3. Unlock and empty the machine head of any used capsules. 3. Close the lid, but leave it unlocked. Press and hold the button for 7 seconds. 4. Once the button is flashing orange, lock the lid and press the button once. - The descaling cycle starts, the machine will empty the tank, then stop. 5. Refill the tank with fresh water. Press the button once. - The first rinse cycle starts, and then the machine will stop. 6. Refill the tank again, and press the button once again. - The second rinse cycle starts. 7. As the machine stops after completing the rinse cycles, it will automatically exit the descaling mode and resume normal operation. (although, reading through the comments, it seems other users require several more rinse cycles than I do. And some only seem to need one. So perhaps keep that in mind.)

I never got so lost this many times in a 5 minute video 😂

I was not expecting this highly supportive help today! I was seriously going to throw it. It’s finally doing its thing. I don’t know y’all but I appreciate you.

I found the solution on how to get off descaling mode , I was stuck on it and all the comments complain about it, here is how: once the descaling cycle is completed, the orange light will blink rapidly , then add another full tank of water and press the brew button once, it will finished and then stop when the tank is empty, now add another tank of water and press the brew button once, and it will rinse again and stop, keep doing these steps like for 5 to 7 cycles , the machine will stop rinsing by itself and noticed that the machine is truly cleaned and it will automatically stop and exit descaling mode by itself. Trust me it took me 3 hours to finally figured it out. 04/25/21 is my comment date.

What a bad experience! First, I went to buy descaling agent. After that, a shop assistant tell me to scan a qr code and self-study from the VDO. Then I went home and tried to do it. I found that the machine in the VDO was different from my machine. I contacted to the service by phone and he sent me another VDO that was compatible to my machine. I got stucked during descaling process. I recontacted to the technician service and resolved the problem using approximately 30 minutes. Finally, I’ve enjoyed drinking Starbucks since then.

I have never seen worst tutorial, I feel like I need to graduate from Harvard to complete this process properly! 😂

Wtf kind of confusing ass instructions are these?? You’d think for as much as this costs, they’d have the decency to make it easier on us.

For those of you who are confused, I don't really understand because it's pretty self-explanatory lo...here is a simple tutorial for the smoothbrains in the comments: On your controller (plug into the usb port inside the bottom of the water tank), do the following combination within 5 seconds: up, up, down, down, left, right, left, right, B, A and Start on a controller to activate the Konami coding of the Vertuo next (not to mistaken with the special coding from the Vertuo Next-Plus). Then you must have you child baptised within 5 business days, which should make the machine illustrate the rest of the individual machine-exclusive instructions in morse code (warning that the spelling is going to be in old celtic, which does not have an accurate translator online, Fortunately, Nespresso sells little celtic boys for 10k a pop who are world-class translators. Don't worry about their cries for help and release from imprisonment, its just an inside joke from their home country. Nespresso always practices safe and fair trade, including in the human trafficking market

My goodness- I need a doctorate degree and 87 years of experience to do this

So, just like with my regular coffee maker, I used cleaning mode twice to descale. 1/2 tank water, 1/8 cup white vinegar for first cycle, 1/2 tank water for second cycle. Worked wonders!

Okay after a year of using my Vertuo Next I finally descaled it. You happy now Nespresso!? I can't wait until I can do this with a touch of an app connecting to the unit. These steps were rather ridiculous.

Process isn't as difficult as the video makes it seem, watch from 1:49-4:20 the rest is useless. Pour descaling liquid along with water until about halfway full. Unlock, hold button 7 sec, lock, press button. That's it. Video has you doing everything twice for no reason

Thank you everyone for the help the older machine was not this difficult!

Ohhhh yeah this music is making me all tingly....

Holy heck, that’s a lot of steps.

I literally could not hate this process more. It takes a bottle of good wine to get through it.

This is the most convoluted guide I’ve ever seen!

This is basically repeating the first step twice, do not give up on holding the button the second time until it blinks orange! Release capsule Pull down into unlocked position Hold button until it starts blinking orange rapidly (for me it was about 8-9 sec) Lock it Put it unlock again Hold button again for as long as it takes until it blinks orange just like the first step (keep pressing even if light turns off after a couple seconds, do not give up it will eventually go back into the orange color as long long you keep pressing until it does) Lock it Press button once to descale P.S. I tend to hold the button down with my finger nail so I can see the color changes, when I did it with my whole finger I couldn't see. Maybe try doing it with a pen or edge of your finger so you can see :)

Where do the empty pods keep coming from? You remove 3 empty pods in this video. Are they breeding in there?

I’ve had my machine for a while now, and have purposely put off descaling it again because of this idiotic video and the experience I went through trying to clean my stupid machine. Well, it’s that time again because the dumb thing keeps flashing it’s little orange light at me when I try to make a cup of coffee. I will try to follow the instructions people have been kind enough to list here this time. I learned my lesson.

Nespresso, please give us a more user friendly tutorial. This was brutal.

I DID IT!! ok so my machine refused to enter descaling mode and it wouldn't brew because it needed to be descaled and so I got desperate and found that if you use the cleaning mode but fill the tank with descaling solution it still achieves a similar result! Just follow it up with another cleaning round to remove any chemical residue

I have never been so confused in my life. I feel like an idiot. Why is this so complicated. I’d rather just buy a whole new machine each time I think of descaling it 😂

On the 6th of February I decided I wanted a coffee before my 7:45 AM train - the machine said it needed descaling - it's now the 9th of February and I have spent a total of probably 60 minutes trying to descale this thing and it seems like it's just on a perpetual water drain cycles that will never stop.

Just now reading all the comments. If it weren’t so sad it would be hysterical.

What the FAWK!! All this just to drink coffee? I thought I bought this machine for convenience to stop going to Starbucks !

Why NESPRESSO don't you remove this video and do it again with simpler and straight-forward instructions??? Or offer us to replace the machine???

haha , after watching this i was already smiling in antisipation as i scrolled down to the comments section - the best part was at some point in this most convoluted procedure they actually said "hold down the button while plugging the device back in".

Close...lid...half..unlock...jog around the block five times...open lid...close...lid...half unlock....spin on your heels 7 times right, them left....perform I'm a Little Teapot dance. Sing My Heart will Go On. Descaling is now complete."

WTF??? I’m just going to buy a new machine when it’s time to descale it. So much easier 😂

The amount of rage I felt inside of me when my machine just stopped working and I realized I wouldn’t be able to use it again until I bought this special cleaner. Wouldn’t it be nice to include a sample when you buy the machine? So ridiculous all these extras you have to buy

My machine is due its descaling again so I do my usual of search for this video, pause it immediately because they are chatting crap and go straight to the comments for the real process on how to carry out the descale 👍

Thank you everybody who posted the instructions! So much easier than this video.

This is really confusing. How about we just press the coffee button after we put the descaling solution in. Rinse everything, add more water and press the coffee button again. Now your machine is clean! BOOM!

I wonder how much money they saved by instead of giving the machine a dedicated descaling button, they came up with this insanely complicated procedure.

Best comments ever! I already haven't used my machine in weeks because of this. Now I'm about to throw it in the garbage! But at least I got some really good laughs 🤣

Id recommended doing the step 1 "cleaning" after doing descaling... you'll see a lot still coming out.

All of the cleaning instructions begin with removing an empty pod. Who just leaves a used pod in the machine? We're not heathens.

I am sure what made most people confused, as me, was that Nespresso collected ALL different maintenance, descaling and cleaning tutorials in the SAME video...

Oh so many comments. I thought I was an idiot for not being able to do it. But the comments are more helpful than the video.

I cut open my Nespresso pod poured it out into my French Press, added boiling water and bam…. Nespresso coffee. 😂 worked for me! Video on instructions to follow

Who else feels like they’re on a damn bomb squad when trying to follow these instructions?

@Nespresso I cannot fathom why you let this model hit sales stores with this cleaning procedure. I splurged on myself and bought this coffee maker because I’m a mother of two under two & I wanted a convenient pod coffee maker because my life with my littles is already absolute chaos, daily. I have loved my Nespresso maker more than any other coffee since having it, but this cleaning process makes me wish that I had never “splurged” on myself for it at all. My machine is unusable until I figure it out, meaning that I’m without ANY coffee & I have no idea when I’ll have time to spend over an hour on cleaning a coffee maker when I can barely keep up with the laundry, although I don’t sit down all day. Thanks for absolutely nothing Nespresso! Definitely didn’t need the disappointment or the stress.

I have incredibly hard water, I have never needed to use a descaler on any of my water related appliances (My vertuo, hot water dispenser, and kettle) since I bought a $60 water filter from Bunnings and use that water in everything and I’ve never had an issue with calcium/limescale buildup. I just wish I could use it in my aquariums because the buildup on and around them is atrocious and so damn hard to remove! If you’re going to use filtered water though, it’s best to still check for buildup because they don’t remove it all, but in the 2 years I’ve been using filtered water, I haven’t had an issue yet!

I have always considered myself to be a relatively intelligent person (after all, I do have an honours MBA). But after watching this video and attempting the descaling process, I started to wonder if I was suffering from old age syndrome. Then… I read the comments from the other viewers, and I breathed a sigh of relief. The video is horrible -- not only because the video is badly written and muddled, but also because the actual descaling process created by the Nespresso team is very complicated. Especially for a machine that was created so that making good tasting espressos would be very easy to make. If I was in one of Nespresso’s focus groups and I was asked “how to make the product better”, my very first response would be to add 2 additional buttons: one for cleaning and one for descaling. These are very important procedures and they should be simple to do.

I have this machine, and I have the Breville Precision Brewer, one of the most advanced drip brewers in the market. The precision brewer required you to just brew water with a descaling agent, and then brew with plain water to rinse. That's it. Why the heck does this need to be so complicated?

I asked chatGPT to make a concise list of how to descale, based on the transscript of this video: **Descaling the Nespresso Vertuo Next: Concise Steps** 1. **Preparation:** - Empty the drip tray and capsule container. - Fill the water tank with one unit of Nespresso descaling liquid and 0.5 liters of water. 2. **Enter Descaling Mode:** - Turn the machine on and let it heat up. - Leave the lever in the unlocked position. - Hold the coffee button for at least 7 seconds (button will blink rapidly). - Within 45 seconds, lock the machine by turning the lever left, then unlock by turning it right. 3. **Start Descaling:** - Place a 1-liter container under the coffee outlet. - Lock the machine by turning the lever left. - Press the coffee button to start descaling (machine will stop automatically after the first phase). 4. **Rinse:** - Empty and rinse the water tank and drip tray. - Fill the water tank with fresh drinking water and place it back. - Press the coffee button to rinse (machine will stop automatically when rinsing is done). 5. **Complete Descaling:** - Wait for the machine light to stop blinking and become steady. - Let the machine dry for 10 minutes before use. Your Nespresso Vertuo Next is now descaled and ready to use.

If I truly wanted to, I dont think I could have made this procedure any more complicated than this

I followed these instructions and still having problems! I’m sending this back. Drip coffee machines wouldn’t tell you to do this.

My misses was like please watch this vid it seems confusing 😂😂😂

How does a coffee capsule keep getting in the capsule holder? She keeps saying to empty it, but is there supposed to be one in there when you’re cleaning it ?

This is like IKEA for coffee machines 😭🤣🤷‍♀️

Hello Nespresso, I wish I could say "great tutorial", but a lot of steps are repeating and/or redundant (we emptied the capsules like three times) and it becomes a head scratcher, as in ... "which step are we now?"

I've been trying to do this for days now. I am a really technically adept person and I just can't do this. WTF

This is bonkers!!!!

What a palaver Nespresso! There has to be an easier way to clean or descale your machines. Perhaps a descale and clean button. I even tried using the app to help but that kept giving me error codes. Took me the best part of 2 hours to eventually get the machine into descale mode. I’m exhausted and need a coffee….thank God I have coffee bags on standby

I went through this ridiculous process and now my machine has water pooling in the capsule holder, and when i press the coffee button with a pod in it goes to start up then stops and the light starts blinking orange. hasn't made a coffee since. So frustrated with this machine.

Stuck in descale mode fix: Run one whole tank and let it empty completely. Machine will stop. Fill tank again and press brew button one more time. Machine is now in clean mode, will run in spurts, and eventually complete descale process.

legend says every third full moon…. when the sky is clear….. and the stars align…. the Verturo Next will enter descaling mode…

never another machine from this people

Time codes: 0:01 Cleaning 1:38 Descaling 4:21 The process of emptying coffee machine before long idol period Your welcome

Nespresso needs a machine that has a descale button OR HAVE A DESCALE SERVICE AT THE NESPRESSO SHOPS I WILL PAY SOMEONE TO DO THIS NIGHTMARE FOR ME

I should get a certification for doing this

4 years & so many comments later, N didn’t make a new and better video? 😅 The descaling steps/videos really confuse me. I m glad I m not the only one here. Thanks, mates! Now that I think I m done; I will forget & and have to go through the same agonizing feelings and steps again. 😂

Can Nespresso send a cleaner agent from the shop to descale my machine?