new Carrier package unit easy call, smart customer  

Smart customers are your best friend. this customer called because the sound of the unit changed, it was still cooling the space but wouldn't have for long. the belt was loose on the unit they called for but we also checked the second unit and caught a carrier rub out before it became a problem. someone else takes care of these units it would have been easy to tighten the belt, run, and badmouth the other guys, because they needed maintenance and that was someone else's job. Be better, this is about customer service, be honest and try harder.