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I need help here, my nespresso machine (this model) is very new and it's only been used few times, but it's not puncturing the capsule meaning no coffee coming out but water is also the milk warmer thing (don't know the name) doesn't work. Kinda frustrated, can somebody tell me what to do or how to repair this thing, would really appreciate it. Thanks
Oi, Michel. Como vai? Lamentamos o ocorrido com sua máquina, e estamos aqui para ajudá-lo. Pelo o que nos descreve, a mesma pode estar com bico obstruído, pedimos gentilmente que realize o seguinte procedimento: 1. Umedeça uma escova de cerdas macias. 2. Passe no bico por onde sai o café e no local que coloca a cápsula, com as cerdas em direção ao bico. 3. Após a limpeza, pedimos que extraia apenas água (não utilizar cápsula) com alavanca fechada, por 2 vezes. 4. Após o procedimento, recomendamos que remova a bandeja de gotejamento, pois naturalmente terá resíduo de água devido as extrações realizadas. Caso mesmo após a limpeza, o vazamento persista, nos envie uma mensagem privada em uma de nossas Redes Sociais (Instagram, Facebook, Twitter), com o CPF, e número de série da máquina. Deixaremos disponível também, nossa centra de atendimento 0800 7777 737, disponível 24 horas por dia, 7 dias na semana. Fique à vontade para nos acionar!
We regret to hear that your machine is not working properly. In this case, we recommend you to calcify your machine monthly or to contact the Nespresso service in your country.
A.Makes me troubles- as machine goes crazy. Was fixed and the problem returned. B.Why they did NOT activated at Israel using by cell?!!! Waste of money, good for decoration, perhapes...
Hi Ela, Our coffee specialists are available for technical assistance from Sunday to Thursday 08:00-22:00 and on Fridays until 13:00. You’re welcomed to reach us when near the machine for us to best assist you.
Can the company that can afford George Clooney as a brand ambassador not afford a voice-over artist that can speak English properly? His pronunciation was like nails down a blackboard: water pronounced warder; ristretto - ristreddo; etc etc. He’s obviously a Brit but when everything else he says is well-enunciated it’s a really odd sound to go for. Not the guy’s fault but whoever chose him.
