Newegg Scammed Us

Подписаться 2,2 млн

Просмотров 1,5 млн

50% 1

Newegg ripped us off when we tried to return a product by claiming it was "damaged," despite being in the same condition as how they sent it.
Sponsor: be quiet!'s Silent Base 802 geni.us/DaGYu
Watch our interview with Newegg (face-to-face): • Confronting Newegg Fac...
Newegg responded (sort of): • Newegg Responded (Sort...
Part 2 (it continues): • Newegg's Shocking Inco...
Has Newegg done something similar to you? POST IN THE COMMENTS so you can help other people who have the same problem!
Newegg claimed that the pins on our motherboard were bent (even though we never even opened it), then when we called them out, they claimed there was "thermal paste" on the socket. They fought tooth and nail to deny our $500 refund, apparently making up new stories at every corner. Newegg might try this on all motherboards, but has special leeway to do it on open box products. Don't buy them. We will be avoiding Newegg as much as we can for all future motherboard purchases (and purchases in general). It's unacceptable that everything was magically refunded and sent back and resolved after we tweeted publicly, yet we got no support when acting as a normal customer.
Support our work and get a product that's actually supported well, like the GN Modmat, Toolkit, Mouse Mat, or shirts: store.gamersnexus.net/
Like our content? Please consider becoming our Patron to support us: / gamersnexus
Watch our undercover warranty test on NZXT: • Get It Together, NZXT:...
Or our undercover test on Intel: • Intel CPU Warranty Inv...
TIMESTAMPS
00:00 - Be Wary of Newegg
01:38 - Here's What Happened
05:06 - Newegg Cares If You're a RU-vidr
08:00 - Shady Open Box Practices
11:00 - "Just Reject the Shipment!"
12:28 - Undercover Warranty Investigation
15:17 - Support Chat & Ranting
21:05 - Conclusion
** Please like, comment, and subscribe for more! **
Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage.
Follow us in these locations for more gaming and hardware updates:
t: / gamersnexus
f: / gamersnexus
w: www.gamersnexus.net/
Host, Ranter: Steve Burke
Video: Keegan Gallick

Игры

Опубликовано:

25 июн 2024

Ссылка:

Скачать:

Готовим ссылку...

Добавить в:

Мой плейлист

Посмотреть позже

Комментарии : 16 тыс.

@GamersNexus 2 года назад

Watch our interview with Newegg (face-to-face): ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-d1R4wbuXFII.html Part 2 is UP! It got worse: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-CL-eB_Bv5Ik.html Newegg responded (sort of): ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE--wECJJveifw.html Has Newegg done something similar to you? POST IN THE COMMENTS so you can help other people who have the same problem! Support our work and get a product that's actually supported well, like the GN Modmat, Toolkit, Mouse Mat, or shirts: store.gamersnexus.net/ (in stock & shipping now!) Watch our undercover warranty test on NZXT: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-iY-SEPGvqxY.html Or our undercover test on Intel: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-I2gQ_bOnDx8.html

@Charbrose 2 года назад

I had the same story before with a $700 purchase. I found a better deal and canceled it 5 seconds after I ordered. They sent it anyways and so when it arrived I returned it at the door. The package was never in my custody. It was sent back and they never sent a refund and refused to over a month span. I started a three way call with my bank and got the issue resolved. Their excuse was that it was stuck in shipping and was my fault. You may need to do the same through your bank and I recommend doing so.

@SkateClipsAndTips 2 года назад

I ordered my Phantex P300a mesh case from them, it got lost in transit for a few days. I filed a missing claim and ordered from amazon. I ended up with 2 cases, because I thought I would never receive the case from newegg. I ended up selling the extra case. I had one bad experience, now I am not buying from them again. Never had any issues from amazon, I had an ssd that I bought from amazon, it died 1 week after use. I sent it back and got a refund no questions asked. I will be doing my shopping on amazon from now on

@BladeofAkire 2 года назад

I used their mobile app today (UK based). Clicked on their 'Build configurator' .. selected 'Enthusiast (from £3400ish)' .. then selected 'Intel'.. I was then presented with a template 'list' of components. It had a GTX 1650 (@ £279 or so). WTF..... !!!! Where's all the cost.... oh on some 2TB 'solution' costing £1900 ish..... Whhaaaaaaaaaaaaaaaaaaaaat!!!!

@jallexon2 2 года назад

They are owned by the Chinese Communist Party via Lianlou Smart Limited, and Newegg is the 800 pound guerrilla in tech shopping unless you, by some act of God, have a Microcenter nearby. Newegg needs to be broken up under anti-competitive laws.

@Marin3r101 2 года назад

Newegg is Chinese owned you know.

@Azeal 2 года назад

Of all the people to screw over, they managed to do it to the guy with the social media equivalent of a nuclear warhead.

@RinnosukeETQW 2 года назад

Does that mean Linus has the social media equlivant of the asteroid from Armageddon?

@GenuineRage 2 года назад

@@RinnosukeETQW Yes. Go watch the clips from the wan show when they spoke about teamviewer's subscription license panhandling on perpetual-license customers. it's gold.

@Fire32Ball 2 года назад

@@RinnosukeETQW Tsar Bomba

@Lib3rator13 2 года назад

@@RinnosukeETQW No, because Linus can't even get TeamViewer to stop harassing him

@nemtudom5074 2 года назад

Also, teeth. If this happened to Linus he's probably have been like 'ehh, whats one motherboard or 500$' Its the same amount of money and the same motherboard to Steve, but Steve has TEETH, and he stands by his values, he isnt too busy making low effort overused jokes in throwaway videos to care about this

@srelden 2 года назад

They're not "sorry" for what happened, they're sorry they got caught and exposed. Nothing will change.

@crppledizzle9374 2 года назад

As Rihanna once said: Don't tell me you are sorry cuz youre not When I know you're only sorry you got caught

@gmualum08 2 года назад

Bingo!

@ltjgamer 2 года назад

A lot of times this comes from the higher-ups or owners of the company not caring. This trickles down all the way to the bottom of the chain. Even if the lower level employees themselves care about the customers.. they're told to focus on other things involving making money.

@jonmayer 2 года назад

I will never buy another thing from Newegg. That's a change.

@Rawnchie14 2 года назад

They'll keep porking people without a platform, which is why we appreciate outlets like Gamers Nexus

@leejames929 2 года назад

I'm actually impressed that one guy on twitter thinks its reasonable to make a postman wait well you open a product and look it all over. His postmen must hate him

@gnomeam 2 года назад

It's one thing to have a quick look over the box to make sure it doesn't have massive dents or holes in it, but it's a whole other to have them wait while you check if the product works.

@thatHARVguy 2 года назад

@@gnomeam I took down the sign instructing to ring the doorbell for deliveries, because not one person rang the doorbell. Like hell the postman is gonna hang around supervising me to open and inspect a delivery item.

@thejoeyc 2 года назад

This comment is under-rated.

@christomas8191 Год назад

He never said you have to make the mailman wait there while you open and inspect the pins. Where did he say that? 🤦‍♂

@burndly Год назад

It's the delivery couriers policy in my country. They are paid to wait

@hunterbenoit3484 2 года назад

I started laughing so hard when you started talking about inspecting 2000 pins while the delivery guy waits

@Kralasaurusx 7 месяцев назад

"Hold on, delivery guy - I need to make sure it POSTs! I just need to apply the thermal paste, mount the CPU and cooler, and stick some ram in it, and wait for the other delivery guy to bring the PSU"

@damianh4510 Месяц назад

Me too. Shit had me dying.

@incoherentthinker Месяц назад

Its interesting. When it comes to a delivery service to a residential or a postman service, it's impolite. But when it comes to logistics of major commerce; like shipper receiver and carrier, its okay. That is why carriers charge a fee for wait time to unload a product. The product often times has to be counted and inspected before it is accepted. It's interesting how the industry is set up so that the consumer doesn't really have the same option. The only reason is money. Time is money. And the delivery person has a time quota. Thats the only problem. It's just interesting how it is and how most people think about it. I don't have an opinion on the matter. It's just interesting.

@dillonbaca9745 2 года назад

I love how when Steve starts getting really heated there’s a cut. There’s footage somewhere of this man really telling Newegg in detail where they can put that $500.

@pirojfmifhghek566 2 года назад

Right in the middle of the Conclusion section, they should've cut in two seconds of Steve unbuckling his belt while squatting over over a printout of the the RMA email while he screams "THIS IS WHAT I THINK YOU LYING PI--" and then cut right back to the rest of the conclusion.

@ghomerhust 2 года назад

i would pay GPUS to see that footage haha

@Ketobbey 2 года назад

I was going to make the exact same comment.

@Bagman57 2 года назад

Yup.

@netmaster88 2 года назад

Hahahaha

@jeffreypaul9428 2 года назад

Steve's angry smile is only slightly less happy than his happy smile.

@Rigem. 3 месяца назад

😂

@PaulTMaack0 2 года назад

I have actively avoided buying from Newegg for nearly a decade. My tolerance for bad business practices is really low, so I got out early. I'm astonished how bad they've gotten.

@akridercolton1 Год назад

I've made 3 purchases from new egg and 2 of them they sent me broken parts

@mwhighlander Год назад

Wild, I remember back in like 2012 they were the go to for ordering PC parts. Wouldn't order from them nowadays under any circumstance.

@fauxgrace 7 месяцев назад

@@akridercolton1 Who do you order from?

@choosetolivefree 7 месяцев назад

Weird. I've bought from NE for years, never had the slightest problem. Even bought a 2060 Ti right before the 30 series came out, returned it, no problems. Recommended them to my cousin when he was looking to buy some SSDs. His business warehouse is addressed funky, they got delivered to the wrong place. NE didn't hesitate, sent him new SSDs without any problem. Truth be told, no company can always be perfect, and satisfy everyone. That's just life

@floppycart74 2 года назад

I once managed to accidentally scam Newegg. When I was first building my pc (2020), I ordered sleeved cable extensions from them and someone somehow put my shipping label on the wrong package so I was a bit shocked when I got an rtx 2060 in the mail. Needless to say, I reordered the cables, I got a 2060 for about $50, and I resold the 1660ti I ordered days before.

@Marcelis Год назад

Luck build strats

@joek4238 Год назад

Would have been great if the second order was also a 2060.

@PointsofData Год назад

Eee I hate to think what happened to that poor employee lmfao. I've done that when shipping small Etsy orders, I can't imagine the disorganization needed to fuck that up in a big business.

@Dowlphin Год назад

Is that a legit course of action in the USA? ... I could assume it is if Newegg CBA to contact you and request a return. If they had done that, I am pretty sure you would have had to. (I remember some ancient stuff on this topic about credit cards sent unrequested.)

@ericbrenner690 Год назад

That's not scamming. That's someone in Newegg's Shipping department not doing their due diligence on making sure the right shipping label goes with the product they are sending out who is likely a third-party vender/shipper.

@trevor5834 2 года назад

Newegg finally pulled their scummy moves on a dude who's unafraid to be vocal about small issues, let alone calling him a liar to his face and taking $500 from him

@Taki7o7 2 года назад

Meanwhile at Newegg: "Damn boys, we scammed the wrong guy!"

@DxBlack 2 года назад

"Just smile and wave, boys...smile and wave."

@supersuede91 2 года назад

😂 they fucked up

@tiborklein5349 2 года назад

He caught them lackin'...

@mikehudgins8545 2 года назад

Yea hopefully the lower level employees that dealt with Steve don’t specifically get in trouble. They were just following the bogus policies the company itself put in place.

@tiborklein5349 2 года назад

@@mikehudgins8545 In a corporate environment no one ever bears responsibility for anything.

@reaperhusk313 Год назад

Can i just say thank you? Instead of taking their filthy bribe money you chose to look out for us who dont have a leg to stand on. THANK YOU AND YOUR TEAM. Good health and well wishes to you and yours this Christmas!

@mikem.s.1183 Год назад

As for "inspect the box while the postal worker is still there"... I have lived in several countries, from Canada and the US to several European countries. Never have postal workers or deliveries people waited long enough for us to open and inspect computer related material. Ever. They deliver and they go. If you're lucky, you can be there for the delivery. That's it. Steve is right.

@Dowlphin Год назад

And yet it seems that is still official theoretical policy, obsoleted by time pressures for sure. But long ago there weren't abundant video cameras you could use to film unboxing. I guess back then businesses simply typically trusted the customer more, although I also remember exceptions from that.

@gastonbell108 10 месяцев назад

I remember the first time I asked a UPS driver to wait while I opened and inspected an expensive item. He literally laughed at me and said he had no idea who I'd been talking to but they don't do that. You can refuse to accept the package due to visible exterior damage, that's it. They literally do not care if the interior is damaged because once you open it, they aren't responsible anymore.

@_Aemse 5 месяцев назад

There's videos of postal workers sprinting from the door so they can get to the next delivery - no fucking shot he's standing there well they "count the pennies"

@Hhh-j8o 4 месяца назад

In Australia they won't even ring the bell or knock on the door even if you're home 😊

@FatherManus 2 года назад

Thank you Steve. These companies would be perfectly happy doing this to regular people. Little did they know they fucked up doing this to a prominent PC media outlet.

@devonmoreau 2 года назад

Absolutely, perfectly said

@GamersNexus 2 года назад

100%. They thought they were doing a routine ripoff return denial to a "regular" customer, but landed on a business that specializes in this stuff. So upsetting that they do this to people with little recourse.

@deffar 2 года назад

@@GamersNexus no mercy

@TheJared030858 2 года назад

@@GamersNexus Hate to say it, but they wont care about this. They'll issue the standard 'misunderstanding/mistake/sorry/circumstances dictated' message and continue this crap. I'd bet money on it. The only people that are even seeing your video, tweet, or anything are PR, account managers, or other mid level people that are going about their daily salaried jobs. It probably isn't even reported to VP's. The C-levels probably don't even know what 'Gamers Nexus' is.

@captainquark2272 2 года назад

@@GamersNexus Routine ripoff!, needs to be branded that way by the looks of how things have been going on.

@MokieTheOmnipotent 2 года назад

I was working as a customer service rep for Newegg a few years back when the brand new X399 motherboard that I bought from them was rejected by the RMA department manager himself. He said the pins of the USB port were bent upon inspection. But I never even took the motherboard out of the box. One of his tech guys told me he didn't like the fact that I was returning a MSI mb for an ASUS mb, and that I, as an employee of the company, was taking advantage of his department. If they can treat their own employees like that, what kind of recourse does a regular customer have?

@anas462 2 года назад

death

@keuelin69 2 года назад

wow never using newegg again

@notagooglesimp8722 2 года назад

Newegg is just another Chinese company now.

@MokieTheOmnipotent 2 года назад

@@notagooglesimp8722 Actually, that's the opposite. Newegg was founded by a Taiwanese, he then took the company public in the NYSE. The owner/major shareholder spends most of his time in Taiwan and China. But the main US and Canadian operation is run by Americans. In fact, the guy who took over fired the VP of operations and the manager who rejected my RMA and laid off a bunch of customer service reps. That was back in 2018. Things may have changed again by now.

@mytech6779 2 года назад

ftc fraud reports. they're easy

@ChairmanMeow1 Месяц назад

7:30 I have a tip Ive learned when dealing with support at times like this. When they say "I'll have to contact someone by email, whatever", say "would you mind if I stay on the line while you write it, to make sure my concerns are represented". It should only take a minute right? So you kind of confirm they actually DO IT and dont immediately forget. There is no easy way for them to answer that other than just saying no, so then you request a different option still.

@strafer8764 2 года назад

That’s hilarious they expect the mailman to stand around while they open a box and inspect the contents. They have hundreds of houses to deliver to.

@akridercolton1 Год назад

My mailman won't even take mail out of my box that doesn't go to my house when I'm standing there showing him it's not my mail

@Youtube-Censorship-Police Год назад

wow, that's a really crappy mailman then, i'd report that if i was you

@Dowlphin Год назад

It makes me wonder whether this actually was feasible at some point and got obsoleted by ever-increasingly insane time pressures of the business.

@thomasgiles2876 2 года назад

Getting flashbacks to when Microsoft said Newegg was selling illigitimate licenses. Seems not much has changed.

@neosrt10 2 года назад

At lest Software doesnt spark fires ..only bad hardware does that ..unless its bad software thqt causes hardware failure..oh crap.

@_tim___4234 2 года назад

I bet they took his broken motherboard, lied about sending it back to him, and literally sold it again to the next "sucker" they could scam.

@I-No-Bob 2 года назад

Plus: Every time I needed to do a RMA, Newegg customer support made the process almost unbearable. Many times I had to 'escalate' my request to 'supervisors' that tried every trick in the book to stop my RMA. Nine out of ten times this was done when I was retuning Unopened items. The HDD enclosure was just the last straw in a long line of poor support from Newegg. Again, Newegg is the Last Place on earth one should consider buying anything from, I trust Alibaba more than I do Newegg!

@sox5131 2 года назад

One of the happiest days of my life was when an employee in the build your own section of my local Microcenter told me they would match Newegg prices. That was years ago. Now their prices are right there. It's nice to be able to shop locally and not have to deal with an anonymous person via email/phone if there's an issue.

@eb0n1te 2 года назад

Yep got my last computer at frys (rip) and they tested and built it for me in case any malfunctioning parts

@user-vo7fp1yj6p 2 года назад

I have the exact opposite story. I went to my local retailer(plaisio) and asked them if they could match the newegg price , they told me to buy it from Newegg then and were quite mad at me. I ended up buying it out of peer pressure and because it was available immediately.

@IshamTrivedi 2 года назад

Yeah, it's easy to tell if someone is genuine in-person.

@TheElectricMayhem 2 года назад

MicroCenter is wonderful and I love them dearly. The only place I love more, is Crutchfield but they refuse to price match. Even against big box brick and mortar. They’re the best to work with tho. They do offer solid deals and their customer service is the absolute best.

@snarlynx1 2 года назад

It’s crazy. Newegg could’ve been the “Target” to Amazon’s “Walmart” but ended up deciding to be the used car salesman of the tech world.

@Channel-gz9hm 2 года назад

They got really shady after the original owners sold the brand. Feels like a pawn shop at this point.

@filanfyretracker 2 года назад

@@Channel-gz9hm shit, They sold it? that and them being public traded explains everything. They used to focus on C/S now its to quote a classic rap tune, All About the Benjamins

@dotcom624 2 года назад

BOOM, I like this. Pandemic style, surprised how many “free” items I’ve gotten because they’ve been broken and it cost more to ship back than to just write off. Thankful for companies like that! (Not abusing systems, just literally been told to throw, use, or donate an item that was “broken” but not unusable, like a pump on any bathroom item) edit: bathroom item, nothing specific, lol

@LatitudeSky 2 года назад

Yep. For a time, they outdid Amazon with things like upgrading shipping for free so ground orders got 2-day instead. Newegg excelled at delivering beyond customer expectations and Amazon struggled for a long time to compete. Where Amazon won was by having warehouses everywhere and their ruthless pricing. Rather than try to fight that, Newegg went down a different, darker path. It is not the same company it once was.

@GamerErman2001 2 года назад

I refuse to buy from Newegg since they sold me a broken prebuilt (it had GPU problems) with one of those potentially explosive Gigabyte PSUs. Sure I got a refund but they tried to dump a dangerous product on me! Sad thing is they may stick that PSU into another computer and sell it and kill another GPU or even worse set something flammable on fire and burn down a ton of stuff or kill someone! How are neither Gigabyte or Newegg getting in trouble for continuing to sell this product instead of doing a recall?!

@CoolJosh3k 2 года назад

Supporting GN because of a willingness to call companies out is why I’m considering buying merch I don’t actually need.

@Dirty_Bear22 2 года назад

They have a pretty nice screwdriver set and anti static mats as well.

@EXG21 2 года назад

That's why I have 4 coasters that serve as decorations. Ha ha.

@solarbirdyz 2 года назад

You can legit straight up give them money. I have. You have to dig a little but the link is on their website.

@kevinbaker2470 2 года назад

@@solarbirdyz send a stripper/escort to their office. Steve will appreciate it

@CoolJosh3k 2 года назад

@@solarbirdyz I ended up finding that while browsing the products. I reckon I’ll grab a brand new mouse mat and a brand new anti-static wrist strap. Both of which I would actually be able to make use of.

@ryantruman6956 2 года назад

I stopped shopping with them the moment I saw the price-gouging for the New Egg Shuffle, but now I'm going to start actively telling people to shop elsewhere. Absolutely ridiculous, predatory, negligent, and most likely malicious. Wow.

@alecmiller5296 Год назад

Any suggestions on better places?

@techtech9062 9 месяцев назад

Microcenter

@ryantruman6956 9 месяцев назад

Wow can't believe I missed this for a year. As @techtech9062 said: Microcenter, if you're blessed enough to have one in your area.@@alecmiller5296

@xXSasukeXx89 3 месяца назад

@@alecmiller5296go to real stores where you can return things and buy things in person instead of ‘ghost centers’

@jbennett3578 2 года назад

15:40 "It escalated to furious..." That resonated with me. I quit shopping at NewEgg years ago because a simple issue, trying to return a damaged computer case that arrived in an undamaged box, took me from disappointed to... well, furious. It's good to see they messed with the wrong guy this time. Thanks, Gamers Nexus.

@WilliamChe 2 года назад

Just checked my order history and i’ve been their customer since April 2002. Almost 20 years. Thank you Steve and the Gamer Nexus team for bringing this to my attention. Even though I’ve never had any return issues with them, but knowing how severe this issue is, I don’t want to wait until it’s my turn. I’m no longer their customer either.

@havokprod 2 года назад

I was about to type something similar

@Vincentl2189 2 года назад

I was a customer for 7 years before I was bit by this exact issue. Also 5 years ago, they will continue this practice.

@roboflex3162 2 года назад

same

@zik316 2 года назад

Almost 10 years for me. I've spent several thousand dollars during that time and I'm done as well. I thought they were the less evil choice over amazon, but apparently that's not the case anymore. Has it been downhill since they sold out a few years ago? They used to be champions of frivolous patent suits.

@RyLo18D 2 года назад

Been a customer for 7 years, this has also happened to me, I’m relatively certain the hit rate is high if you ever attempt to rma motherboards in particular. Also, Newegg wont handle warranty or even doa most of the time and you’ll have to deal with the long process of contacting the manufacturer and sending products back to China yourself. Newegg has fallen far from grace

@bizzyb0t 2 года назад

Gamers Nexus: "NewEgg scammed me with RMA shenanigans!" The rest of us: "First time?"

@jetfusion1532 2 года назад

Apparently not LOL

@filinux 2 года назад

Alienware, I owe you for the GREAT laugh and smile I got from your comment!! I needed it and you delivered!! :)

@Tiralful 2 года назад

They popped Steve’s Newegg cherry, it’s cute!

@11BravoMike 2 года назад

This! All my buddies and I know NOT to buy from Newegg. I feel bad for all the people who have yet to learn this.🤬

@scroopynooperz9051 2 года назад

He popped his cherry!

@mino4258 2 года назад

I made a huge oversight and ordered a ASUS mobo that was openbox. I get it and they don't include the backplate and its covered in used thermal paste. I call and was told too bad for me. I also notice the original RMA sticker is still on the bag and it says that its dead. I ask them to look up the RMA to find out the issue. Rep tells me that it was tested and in perfect working order. I build the entire pc to find out its dead. Now dealing with this lady in the chat who takes over 5 minutes to respond and isn't helpful at all. I hate myself for ordering from this company...

@stefanschuh2957 2 года назад

I stopped dealing with them years ago, due to similar issues. Sending me broken boards, charging me restocking fees for said broken items. So, reselling after I tell them it's broken? selling used items... The list goes on.

@davidwang868 2 года назад

Newegg has definitely gone downhill - glad this is being talked about more widely

@lindasherman9921 2 года назад

Newegg has always been scummy. It's just that we hear more reports now than 20 years ago because more people are buying computer parts and talking about their problems on social media. I stopped buying from the 20 years ago because they sold me a piece of shit and wouldn't refund it, and they've been in business 21 years.

@rumham7631 2 года назад

@@lindasherman9921 I can’t say how they were 20 years ago, but the reason they have declined so much recently is because they were bought out by a Chinese company who basically cut all customer service budget and prioritized profit over all else, leading to a super shitty experience for their customers.

@volvo09 2 года назад

@@rumham7631 those chats sound exactly like what you'd expect from bottom barrel outsourced customer support. I'm done with NewEgg... Bye!

@Grimmwoldds 2 года назад

@@rumham7631 They were better 20 years ago, but still had some problems(less than Fry's electronics customer service desk though). I never had a problem, because they were terrified I would show up at their warehouse in City of Industry(IT tech doing will call)

@alanhonlunli 2 года назад

Newegg was once a California startup. It's now Chinese owned and gives zero fucks about it's customers.

@Netsuko 2 года назад

This makes me incredibly angry. As a normal customer you’d be almost completely out of options. Thank you for doing this, Steve!

@volvo09 2 года назад

Yep, sooooo scummy.... Get lost, stupid customer, we took your money now we're done with you.

@zerrano 2 года назад

Thanks steve

@supasexystick 2 года назад

Sorry you voided your ability for a class action when you purchased and agreed to our terms and services that included binding arbitration....

@rdizzy1 2 года назад

Yes, I would do a charge back from my credit card company if you used a credit card, but they would likely ban you as a customer after that, but at least you get your money back.

@Mortac 2 года назад

@@rdizzy1 Who cares if you'd get banned? You just don't do business with shady companies like this one.

@Fullmetal1291985 2 года назад

Bet the guy who denied the return got fired because he did it to a guy with popular tech RU-vidr upper management was like damnit billy you know we only screw the little people so there's no repercussions 😂

@gmualum08 6 месяцев назад

LOL facts!

@nickvirgili2969 Год назад

Thank you for understanding the postal workers stress as well, thanx man, for real!! We work harder than the entire country at my office so it means something to us.👍👍

@theodorecoleanderson7850 2 года назад

This is unacceptable. When they sell "Open Box" items, Newegg should definitely take photos of that opened item as proof of it's condition before selling it. I no longer plan to buy from Newegg from this video.

@vanontom 2 года назад

They also sell open box or used items as new, I suspect (happened to me a few years ago, doubt it was accident). Especially motherboards, but possibly anything else without a manufacturer seal.

@nicholasvinen 2 года назад

It isn't just NewEgg, I bought a supposedly new 5600XT from a shop in Australia (before prices got crazy). When I opened the box the anti static bag seal was broken, the card was scuffed and it didn't work properly - overheated and blue screened constantly. Luckily they didn't argue over me returning it and sent me a working replacement after a few weeks.

@tifforo1 2 года назад

I'm a seller on Ebay with like three sold items ever, and even I would document the item's actual condition to the buyer before they buy it, and would attempt to do at least minimal basic cleaning before sending ti to them and would never send it with pubes sticking out.

@user-sw1wq8lh2w 2 года назад

The fact a damaged motherboard ever passes open box certification is ridiculous. If it was missing the CPU socket shield, that's also terrible they certified it. They know that has to be there, it's an instant rejection for RMA and has been for a decade.

@wittywolk 2 года назад

How photos would change the situation? If they want to scam they can upload good quality stuff pictures and then when you'll return it they'll say that it isn't the motherboard they sent you, that you changed it, etc.

@baneblackguard584 2 года назад

the fact they refunded you after finding out who you are actually bothers me more than the fact they cornholed you to begin with. step one was shady, step two was mega-overdrive-sleeze-factor > 9000

@siyuanliu8043 2 года назад

Yeah I'm more bothered by the second part, too. Step one was to f**k one customer, but their step 2 was to f**k every other customer!

@drax6018 2 года назад

I appreciate all the hard work that has been put into this.

@JackRR15 2 года назад

Wow this video is absolute gold. Thank you so much for sharing this and producing this video.

@TheFirstExelion 2 года назад

This sounds to me like an elaborate scam from the werehouse employees. The most concerning part to me is the fact they don't return said "damaged" products, which leads me to think that they keep them for themselves. A lot of people should be fired for this.

@xmlthegreat 2 года назад

Or, and hear me out, it's part of their internal corporate policy. Unwritten rules and all that.

@werewolfmoney6602 2 года назад

I read earlier today that an Amazon warehouse manager got busted running a scheme where he ended up with over a quarter million dollars in merchandise (PC parts, mostly) and resold them. He got sentenced for it, today or yesterday I think. May have just officially presented charges against him, I only skimmed it. I wouldn't be surprised if the same things going on here, though.

@WespectRamen 2 года назад

@@werewolfmoney6602 i was also thinking this

@doofy3564 2 года назад

1000% this. Amazon warehouses/drivers have been getting busted more and more for the same thing. Having worked in retail/food as well as been around sketchy people my whole life, the warehouse/support was my first thought in this whole scheme.

@tobiwonkanogy2975 2 года назад

I don't think they would take them everything is tracked. even after it leaves the warehouse to a return center, the return center makes up pallets and sells those off to someone else. Everyone has a bad day and screws something up , being honest about might cost them their entire job but lying keeps the blame off any one person. Its not right but likely the cause.

@downhillupside 2 года назад

This is going to cost them SO much more money than a single mother board, or even, potentially, all the items they've ever illegitimately refused to RMA. They certainly won't be getting my money again. Not a great move, NewEgg.

@saassas5879 2 года назад

Yep - great timing on this video considering I’m about to be in the market to build a new PC for the first time in ~6 years. Definitely not giving NewEgg any money.

@erikedhlund4415 2 года назад

@@saassas5879 it's tragic, NewEgg was so epic... then they got sold to the highest bidder i guess?

@ghunther0111 2 года назад

They lost my business with the forced 3000 series graphics card bundles that came with exploding PSUs. Garbage company that doesnt care about anything but shoveling shit out the door and hoping a customer gets covered in it.

@osrr6422 2 года назад

No more money from me when they got bought out by some chinese company.

@gerthddyn 2 года назад

Thank god I have a microcenter. I wish you had one, my friend. They are awesome.

@NoStepOnSnek762 2 года назад

Love how "real" you are in your videos. It's refreshing. Keep it up man.

@Goon_Daddy 2 года назад

A nearly identical situation involving a motherboard happened to me 10 years ago with Newegg. Haven’t done business with them since. Nice to see they’re up to their same old tricks.

@TCShaddix001 2 года назад

Can we mention how even when Steve is beyond pissed, he still understands the rock and hard place customer support teams are in? So many people don't get it.

@vileCR999 2 года назад

I know, he truly is our PC Saviour

@schlafanzyk 2 года назад

Hard to expect excellent service from underpaid, outsourced workers who do not give a flying fuck about doing a good job - and rightfully so. They are not professional lie-detectors. And RMA scamming on the customer end is probably just as common as open box scamming on the seller end.

@helldemituz 2 года назад

Yeah you are right. I would love to Do customer Service for gamers Nexus. (i Was on Amazon 1,5years)

@robinbinder8658 2 года назад

i work in cps, and if you do your work good then youll always find a solution even when the company doenst provide you with tools to do so. bullshit excuse

@_Azzychan 2 года назад

I work in CS - WFH email support though ModSquad. It's rough sometimes. I try to give support people the benefit of the doubt until they start getting hostile towards me.

@vertisce2845 2 года назад

The last time I orderd from Newegg, I purchased over a grand worth of equipment. The equipment never showed up on my doorstep despite Newegg stating it was delivered. I filed a police report and checked with UPS who claimed that it was never shipped to them despite me having a tracking number and a delivery notice from Newegg. Newegg refused to do anything abou this to make it right. And that was the last time I will ever buy from Newegg.

@maggot514 2 года назад

I basically experienced the same thing, the difference was that I had my delivery stole from my door and they closed my support claim because i didnt have a police report at the time of filing and refused to reopen the claim. It took the threat of a chargeback and the police report to get a replacement. I told support they should have 1. unmarked boxes after X amount of money 2. After X amount of money they should default to having clients sign for the package to avoid theft.

@alexxxvill69 2 года назад

They used to be good before they got bought out.

@Chicken_Dippers 2 года назад

As a Brit, I am absolutely amazed by the US delivery system! Our delivery peeps will knock for any package that doesn't fit through the letter box (we don’t have a box at the end of our drive/garden like you guys, we have a hole in the door xD) and if you don’t answer, they’ll try give it to a neighbour and post a note through your door saying who has it so you have proof and your neighbour can’t screw you. If the neighbour doesn't answer, they post a different card through your door telling you to collect the item from your nearest depo. And the delivery person will take it back to that depo. This is ALL types of deliveries whether it’s tracked or basic second class 😅 And it’s all companies as well. AND! If you can’t collect you can request a redelivery 😂

@nickpadgen2490 2 года назад

Other than the police report I experienced the same thing with a CPU. $500 down the drain, fuck, Newegg.

@austindavis2103 2 года назад

@@Chicken_Dippers most companies will replace products you dont sign for

@Sicmundusest 9 месяцев назад

Great video as always! Thankyou for standing up for us customers! ❤❤❤

@lives4trauma 2 года назад

Keep doing the great work you do! We need more people like you!

@jaydse6929 2 года назад

newegg refused a return on unopened speakers; Avoid newegg at all costs.

@mouaxiong8618 2 года назад

Newegg didn't even want to accept a return of 10 128gb unused/unopened packaging of USB drives, Said they all were used and have been written on. But all the drives I bought never even been opened.

@xaenon 2 года назад

I got an Intel mobo from NewEgg. Upon inspection, I discovered a bent pin right out of the box. NewEgg played this RMA game with me, and wouldn't give me my money back or exchange the board, but the original board did get returned to me. (semi) Fortunately, the only issue it seems to cause is I don't have dual channel memory, and this wasn't going to be a game rig at any rate. So my computer is actually functional, and faster than the six-year-old machine it replaced - just not quite as fast as it COULD be. Still soured on NewEgg, though. Damned shame, too. They used to be a decent source.

@surajrai9289 2 года назад

I am planning to buy a laptop, Should I or no?

@mikemiles2241 2 года назад

@@surajrai9289 get it from amazon or something

@farexponent9173 2 года назад

@@mikemiles2241 Just as bad to support amazon

@Muddfoot01 2 года назад

I've been a Newegg customer since 2012, and I stopped using them last year when this very issue happened to me in a nearly identical way... unopened packaging returned and rejected due to "damage". I am glad this is coming to light finally. Thank you.

@volvo09 2 года назад

Did they send it back? And if so, what damage was it? Did it look faked like someone purposely rubbed something on the socket? Or like a noob f'ked it up? I have seen people damage motherboards, but not as commonly as they're claiming. I sent like 100 back to Dell over 8 years doing repairs in an office and never had one returned. I know of co workers who damaged boards and got them returned, so this really does look like a scummy Newegg issue.

@Muddfoot01 2 года назад

@@volvo09 they did send it back to me. No idea if the damage was done on purpose by them, and I'm not claiming it was. My main issue is they knew the box wasn't opened, so how was I responsible? I chalked it up to lesson learned and have simply never bought from them since.

@SangheiliSpecOp 2 года назад

@@Muddfoot01 damn...

@SD-cf3tj Год назад

Thank you Steve! :) Keep on Keeping on...

@caseytwill Год назад

This makes me sad… I bought the parts for my first PC build from Newegg, back in the day when it seemed like 90% of online parts dealers were scams. Over the years they’ve given me amazing customer service, but I guess they’ve decided it’s not worth the effort to keep existing customers

@mattmcpherson353 2 года назад

Looks like they are expanding the Newegg Shuffle philosophy to other aspects of the business.

@opikafafa5974 2 года назад

De los mejor son unos NUDE-DATTING.ONLINE Sun: "Hotter" Sugar: "Sweeter" Joonie: "Cooler" Yoongi: "Butter" Son unos de los mejores conciertos, no puede ir pero de tan solo verlos desde pantalla, se que estuvo sorprendente. Ojalá la cultura europea se representara más a menudo tan bellamente. No puedo dejar de decir "oh, esto es hermoso" a lo largo del video.. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

@hhectorlector 2 года назад

lmao

@Moonstalker383 2 года назад

Yeah, that MB is gonna cost Newegg a lot more than $500. Thanks for letting their customers know.

@mmaccessories8678 Год назад

thanks for being the best at always calling out companies without worrying about relations with them and fear of not getting a sponsor from them, keep it up

@SubBass100 2 года назад

Don't have time to write a story but used NE for years and sure it's happened to me many times. Nice to see someone speak up about it. Thanks 👍 Thumbs up.

@DruuzilTechGames 2 года назад

I always find it strange when companies pick these kinds of hills to die on. Customer spends tens of thousands of dollars with us? Let's screw them on a fairly small purchase so badly they'll never shop with us again!

@2011blueman Год назад

Yeah, newegg is way behind the times and I suspect they don't use customer lifetime value in their decisions.

@zikegladion6848 Год назад

Amen

@Dowlphin Год назад

@@2011blueman In theory we could even commend that as a kind of everybody-equal approach, but here it will surely be just careless conduct.

@animalyze7120 Год назад

It's what happens when young college grads are put in CEO or upper management positions before having real world working experience to go along with the book material they supposedly read.

@orppranator5230 Год назад

@@2011blueman “Behind the times”? Keeping loyal customers loyal, by returning that loyalty in kind, has existed for a long time.

@BryanGerhardt 2 года назад

I decided to never shop at New Egg again when THEY decided to scalp video cards with the shortage. Then it was even more laughable when they created the Shuffle... forcing customers to buy stale un-needed products along with products marked up 20-60% because of demand. I hope this causes them to go the same path as Fry's Electronics... out of business

@chrisness 2 года назад

Best Buy just sells to scalpers anyways

@vaikjsf34a 2 года назад

glad I never "won" the shuffle

@BryanGerhardt 2 года назад

@@chrisness best buy is guilty of increasing prices and self scalping too, but has released some products at MSRP the last 2 years

@Lucifronz 2 года назад

So many companies in the computer industry (and gaming) taking advantage of scalpers lately. It makes me sick.

@casedistorted 2 года назад

Anyone remember TigerDirect?

@ji-inroh495 2 года назад

They're basically "all sales are final" in practice. And Steve, so glad this happened to you.

@nicolasi1844 Год назад

Thanks for your public service content. I was considering buying an open box computer from Newegg, now I'm warned !

@pricklycats Год назад

Don't buy one period lol they literally sent me the wrong computer my first time purchasing not even open box. Then it stopped working within the first 20 days. They replaced it with the actual real PC that was in the original photo. But the fan wasn't even plugged in or compatible. Then they sent me the exact same fan AGAIN. Like it works but it's not actually plugged in it's just touching enough that the fan works. Fucking ridiculous amount of shit I went through with this company lmao.

@pricklycats Год назад

It was built by ABS so probably their fault but still

@joshmorgan9453 2 года назад

I used to work for a company that discovered fraud in their RMA department, where an inspector would "scrap" a part due to false damage, and then pass the item to a shipper that sent the item offsite for sale on eBay. I wonder if something similar might be happening here.

@harblfan 2 года назад

FYI newegg has an ebay store

@MoA-Reload... 2 года назад

Quite a common scam in big box retailers. Currys in the UK was rife with it for a long time. Years ago when Sony still had VAIO they refused to stock Currys for a while because so many RMA's would "vanish"

@psycronizer 2 года назад

@@harblfan yep, yep, yep yep....

@psycronizer 2 года назад

@@harblfan kinda says it all doesn't it...

@michealrossiter148 2 года назад

@@MoA-Reload... when you say "so many", are you referring to the fact that Sony in a single year lost over 40,000 (Yes forty THOUSAND) RMA'd items including Playstations from Currys alone?

@JaytheP 2 года назад

Steve is a gift to this industry, true journalism and truly defending the people with his platform

@frankstared 2 года назад

Meh, how many times have they heard about New Egg's bad behavior in the past and have done nothing to help out the little guys? They made this content because they were finally burned. This is not altruism.

@scroopynooperz9051 2 года назад

Yes but now Newegg is probably gearing up to have him assassinated.

@frankstared 2 года назад

@Kris B Once someone (in this cane many) shares their experiences, even anecdotally, it is personal. How does Gamer's Nexus get the ideas for most of their content if not through the proverbially grapevine.

@frankstared 2 года назад

@@scroopynooperz9051 No, they'll just blacklist him.

@frankstared 2 года назад

@Kris B lol, mean business indeed!

@tonyc2909 Год назад

Steve slaying over here. Plus one for Customer Experience. Thanks man!

@Ladco77 3 месяца назад

This video is 2 years old. I think it's time to share it again. Thanks, Steve.

@Sterlon1975 2 года назад

I "won" the Newegg lottery for a 3080ti video card in November. When the card arrived it was in an opened box with all of the documentation and accessories missing. Luckily when I saw that the box it was in was closed with packing tape and was generally damaged I recorded my opening of the box. They attempted to claim that it was impossible that the item was previously sold I sent the video to them. They accepted the RMA and around two weeks later I got an actual new card.

@daytimerocker3808 2 года назад

wow im definitely recording opening cards like that.

@tomlindo2863 2 года назад

@@daytimerocker3808 or just dont buy from newegg anymore. but still maybe record...

@ripleyhrgiger4669 2 года назад

Many cards were sold after the bitcoining mining thing took a hit for awhile. No doubt you probably got a card that was used in a bitcoin mining operation.

@brandonjohnson4121 2 года назад

@@tomlindo2863 Newegg isn't the only scummy company. Definitely record any new expensive parts. Takes 5 extra seconds to hit record then stop, but can save thousands of dollars.

@honchoryanc 2 года назад

Why i only buy video cards at best buy

@thecomfyshirt 2 года назад

vids like this are why i love Steve and GN. They don't WANNA do vids like this, but when a company forces their hand, they always look out for the consumer and tell us the truth when they could easily opt for some kind of "good will" deal with these company's after they realize who they're dealing with.

@krakhedd 2 года назад

I appreciate Steve for having the integrity to still move forward with this video even after being refunded. I'm sure Newegg would have been happier to throw money and/or resources at him, a point he knows but still has too much integrity

@Apvizionz 2 года назад

Thank you for making this

@kiteboarderx Год назад

Thank you so much for this video! My first computer build was in 2018 and I’m getting ready to do another one. I vaguely remembered Newegg had some a few issues years ago selling open box items as new so I decided to search to see if that was just a one off situation. Apparently not and I will definitely not be giving Newegg any of my money. It’s just not worth the chance or aggravation dealing with scam like tactics from a large company.

@krayzieegg7294 2 года назад

I like when companies are getting exposed.

@pandemicneetbux2110 2 года назад

It doesn't matter though because most people are idiots that are basically not paying any attention. It's one small part of why the "most popular" card would still be complete junk like an RTX 3060 even if the pandemic and mining surge never occurred. It's also something that in Steve's case is "open box." I purposely don't buy stuff like that because I natively don't trust people or companies not to scam me and automatically expect the markdown to not be anywhere near risk. All this is going to do is convince more people who see this not to buy open box and to just rely on mnfr warranty while assuming newegg's is busted. That won't stop the many millions of people that don't watch this channel. There's a reason all these corporations are still making record profits no matter the garbage and literal fire hazards they put out. ....yes I am absolutely jaded after dealing with tech companies

@HeirofCarthage 2 года назад

I got scammed by a 3rd party seller on Newegg. They faked a shipping number showing the item delivered. Took them 4 weeks to get my money. I have been their customer for 10 years. Not anymore. Very frustrating.

@HunkMine 2 года назад

This happens with anything being shipped, it probably just got stolen in the mail

@KunaiKrazy 2 года назад

Always the 3rd party sellers. I had to email Newegg three times for them to wring the neck of the seller to refund my money on a non-working monitor. Took 2 weeks of back and forth just to get my money back. Never trusting 3rd parties on that website ever again.

@ClannerJake 2 года назад

i had a similar issue, someone was selling cheaper ram as more expensive, cause who actually inspects hundred dollar items.... they then pretended to not get the RMA.... and newegg had no issues with the fact the seller was actively scamming people.

@BradleyLyman 2 года назад

This literally just happened to me. I didn't realize I was buying through a 3rd party until after the fact. The item got a "shipping label" so the site showed it as being shipped, but never actually picked up for delivery. By the time I tried to contest and get my money back? The seller doesn't exist on the site anymore. Money's just gone.

@HeirofCarthage 2 года назад

@@HunkMine I have lived in this home for 8 years and never had something stolen in the mail. Crime rate here is so low you don't even have to lock your car. Also it was only after two weeks of not receiving my item that the 3rd party then created the fake tracking number. Trust me. I can tell a scam from a stolen package.

@RB-pc7tg 3 месяца назад

I’m glad I came across this video, was about to drop $3k+ on parts from them but I’m now going anywhere else.

@SlackerU 2 года назад

Now that they've fully responded it's quite obvious that theft is a part of Newegg's business strategy.

@FahimAhmed-xj9lq 2 года назад

Gamers Nexus is quite literally one of the best things to ever happen to the PC market.

@pcneststayinformed 2 года назад

Very true. GN and Hardware Unboxed.

@dapz 2 года назад

This is the second newegg horror story I've heard in a period of 12 hours, a user in my patron discord server won one of their shuffle things to get a gpu and monitor the winning email notification arrived 2 hours late... and apparently it's a pretty widespread thing.

@alanhm2000 2 года назад

I got my 6800XT from a Newegg shuffle in March of last year. I remember I got the notification email for it literally an hour before the shuffle expired. Luckily I was in a position to actually go through with the purchase before the timer ran out, but it was still a pretty shit experience. The confirmation email of the order didn't even come until an hour or two after the shuffle ended so there was a period of time where I was stressing over whether Newegg was going to screw me out of $1100

@ironoverheat465 2 года назад

@@LeonNadwislanski You must think its so fun to baselessly accuse someone of one of the few things that can ruin someone else's life, huh? God are you pedohungry and reaching

@koalaunknown 2 года назад

@@LeonNadwislanski he is 18..

@ironoverheat465 2 года назад

@@LeonNadwislanski Bro give me a single reason why you think its ok to jump from "patreon discord", which HELL you could've even passed by commenting that you think it's SUS, to "lol pedophile". Do you have any fucking idea of the significance of making that accusation, with no evidence other than a hunch?

@markdsm-5157 2 года назад

@@ironoverheat465 sounds like that person is a little too comfortable with twitter culture.

@dustinhill330 2 года назад

Glad I found this video, looking to build my first pc and realized it’s a pretty terrible time with prices being insane but I was making a shopping cart on newegg til I found this video. Appreciate the heads up 👍🏼

@tomkerckhoffs 9 месяцев назад

Sounds so frustrating if something like this happens to you. Good awareness video

@bkbenelli 2 года назад

GN: "If you make the very busy delivery person stand there while you open the box and inspect 2000 pins, you're an a** hole." So well said I can't even handle it.

@TheDestructodave520 2 года назад

Yea. Those guys are in a dead run delivering from daylight to dark; they dont have time to sit there and watch you inspect a product.

@IntelEdits 2 года назад

Thank you for this video, I will not be making anymore hardware purchases from Newegg

@q8rix 2 года назад

you never noticed their WD red and Ironwolf hdd ? most of them are OEM without warranty

@toooes 2 года назад

Soooo… Amazon and Microcenter?

@tmacfan2132 2 года назад

Does anyone use Newegg anymore?

@q8rix 2 года назад

@@tmacfan2132 tech deals only promote them

@Antebios 2 года назад

@@tmacfan2132 I used to buy from NewEgg all the time, but their prices are higher than elsewhere. But NewEgg does have a huge buying option.

@erossenpai2884 2 года назад

Glad I watched this video. I've bought from Newegg before, ill make sure to check with competitors before considering them in the future.

@cat6926 7 месяцев назад

Thank you Steve

@drumchenry7357 2 года назад

I stopped shopping there when they started the “ newegg shuffle” winning the chance to buy an overpriced gpu at scalpers price usually bundled with unwanted items. Terrible business practice.

@vanontom 2 года назад

They've been making a killing from the shortages, huge markups over MSRP, revitalizing the business. And yet they still continue these other predatory practices. Wonder who actually owns and runs the company these days.

@Tim_2060 2 года назад

Was waiting for this. These videos are awesome, shame on Newegg

@user-pj6oc5gy2q 2 года назад

FUCK NEWEGG been getting away with this for too long

@calebj1442 2 года назад

I’d always heard horror stories about Newegg. I had decided I’ll never buy from them again after they shameless started pawning off exploding PSU’s on unsuspecting customers and now this just cements it

@slzfilms 2 года назад

Antonline and MicroCenter from now on... on behalf of these companies "Thanks Newegg.".

@ARTofTY-TV 2 года назад

With giant competitors like amazon, you'd think newegg would understand they can win through good customer service. Guess not. RIP Newegg. Micro Center is my new friend. (I don't work for MC BTW)

@k4g675 2 года назад

Sony/Playstation does the same thing they'll allow people to make 1,000s of purchases while suspended but won't let people refund anything while suspended and then people contact support and they just get told that they are suspended and won't refund your money and won't tell you why you are suspended and also you still can't transfer ps5 saves thru usb PS: Newegg I always saw as a scam almost always excessive prices and always charging shipping on anything to alaska

@AI_MicroSolder Год назад

Thank you for making this video. All big companies have teams of people that are paid to think up horrible crap like what happened to you and hundreds of others. People like you making a really influential video like this will help force these companies to stop with the B.S.! If crap like this. Is put out there in full view of the world. These companies will start loosing money more and more. As long as there are people like you. We all as customers will have a better experience with our favorite hobbies or livelihood. Thank You!!!

@skrimnal 9 месяцев назад

Love your work Steve!!! Straya!!!!!

@Drinkyoghurt 2 года назад

Man, it's crazy how hard Newegg has fallen. I remember in the early 2000s that Newegg was pretty much the only recommended e-tailor to buy from because of their amazing customer service and good prices. All that is gone now. Imagine spending so much time building up a great name just to throw it away for no reason whatsoever.

@Son37Lumiere 2 года назад

This 100%. My how far they've fallen.

@marty5300 2 года назад

They used to be the gold standard. They got bought out by a Chinese company and went straight to the toilet right after that. Now I avoid them like the plague.

@ericpeterson1383 2 года назад

I loved the Newegg ballcap they included free in one of my orders from 2002. I still have it, but won’t wear it anymore.

@FadkinsDiet 2 года назад

Knew they were doomed once they started advertising that they were accepting cryptocurrency

@obsey 2 года назад

In my experience, newegg was a trash ripoff company even back in 2005.

@p3tj4 2 года назад

The fact that they refunded after learning who he is, and what might happen, is maybe the slimiest thing they did.

@stinkycheese804 2 года назад

Have to disagree. Slimiest was having no policies in place that prevent this in the first place, then making it right when caught is just what any merchant should do.

@2lips1lolipop72 2 года назад

- 10% in their stock,in the last 2 days POOF 300milions into air

@SlenderSmurf 2 года назад

I went from zero respect to negative respect at that point

@SlenderSmurf 2 года назад

@@stinkycheese804 they only made it right because they were caught *by someone with a large audience*. Any action they take based on that is worthless.

@Marke522 6 месяцев назад

Great video. I purchased parts to build a new tower recently and used Micro Center for nearly everything, and Amazon for anything they didn't have, or for things I thought of later when wanting to make changes. Used Newegg in the past for about 20 different builds for friends and family. Probably won't use them anytime soon.

@TylerJohnson-mg2wj Год назад

So glad I saw this video. Was gonna build a pc with parts from Newegg. I will now find another shop or just go to my local pc shop

@spentcasing3990 2 года назад

It's amazing how fast a company will react when a spotlight is put on their shady business practices. I know I won't be buying anything from them.

@Aereto 2 года назад

I long ceased purchases from Newegg when it underwent Chinese ownership.

@hemlocksalad5383 2 года назад

Ebay sellers now qualify for the "Better then newegg" award.

@GLHerzberg 2 года назад

That's a HUGE statement right there!

@Neanderthal75 2 года назад

I sold plenty of stuff on ebay, and yeah, since there is a 30 day return policy and Ebay goes in to settle disputes, it's actually safer to buy stuff from eBay. Nevermind the fact, that any open box or used /refurbished item I posted the actual item's pictures, so the customer knows exactly what they're getting and I have done many "can you photograph the other side" -sort of requests too.

@digitus78 2 года назад

Have had better luck with ebay than newegg

@nasanierulastname2997 2 года назад

Newegg actually has an eBay storefront for certain items, meaning it’s possible to have eBay step in before someone at Newegg tries to pull shit

@Nick-ue7iw 2 года назад

between ebay protections and paypal protections it is SO much better then newegg.

@btlei Год назад

Thanks Steve

@PierogiPrince 2 года назад

I love how much empathy and compassion Steve has for support people man. It's such a gem, we don't deserve him

@jasonfetzer6021 2 года назад

So are you saying we deserve a steve who's a giant ass to support staff?

@leneal2315 2 года назад

@@jasonfetzer6021 no? hes saying that steve is just a really nice guy and that he is compassionate to the little guy ;)

@emlyndewar 2 года назад

Love when companies are called out like this. Of all the people to fleece, they absolutely picked the wrong one this time. Would be good to hear of more Newegg shadiness.

@theprogrammer1 2 года назад

It's a shame this only happened coincidentally, otherwise they would keep getting away with it. Imagine how much crap some companies get away with if it doesn't hit "the news" (yes GN is a media outlet).

@sepheronx 2 года назад

Let's not beat around the bush; they will continue to do this to others and be more careful next time to not fleece a tech tuber.

@moonbladem 2 года назад

I've never shopped at Newegg, but I was planning on buying a PC case from them. Thanks for helping me dodge a bullet. Also, I applaud you on shining daylight on their scamming practices by speaking up, calling them out and exposing them. These people thrive in the darkness, hate the sunlight. Our consumer rights are being eroded by some of these business practices, like arbitration denying RMAs etc.

@TheRealMarvinLee 2 года назад

Damn I wish I would’ve seen this video sooner. I just bought a motherboard from new egg and it arrived damaged. Missing stand offs for heat sinks. Had plastic chipped off of some of the pieces. They just know most people won’t send the item back. They will just try to deal with it and fix it or work around it, so they don’t have to wait for another product.

@vougishsoap7637 2 года назад

Similar thing happened to me when shipping a return to Newegg. I had "won" a combo on the shuffle but found a better deal while the package was being shipped. This lead to me returning the products back to newegg. Both products were unopened in their original boxes when I shipped them back. Imagine my surprise when I get hit with a restocking fee for one of the products being deemed as opened by their warehouse; I started a chat with customer service where the representative told me that because the warehouse crew said one of the packages was opened, they could not remove the fee. I had pictures of the packages at the shipping facility and argued that the packages had to be unopened because I had them returned as refused shipments (this can only be done through the original label if the package is still sealed). It took an escalation and me emailing the pictures before they removed the fee from the shipment. Real fun company to work with!

@mypeeps1965 2 года назад

This week I bought an NVME drive 2tb. I bought the wrong one. The one I wanted was a TLC drive and they shipped a QLC drive. I did not open the MFG PKG. I got an RMA from NewEgg and shipped it back. I got an email an hour later that they were charging me almost $29 Restocking Fee. I have like GN have spent upwards of $10,000 over 16 years. Not anymore! I'm done with them.

@TonsOfFunk 2 года назад

"You should open up everything in front of the postman" is an example of someone finding anyway possible to take the side of Newegg, it's kind of insane.

@Treddian 2 года назад

I'm assuming it's someone who has staff and never actually receives anything themselves. They just assume that their staff are opening every package and checking the contents in front of the delivery person.

@RikoLime 2 года назад

Which also does nothing though, as the postman is not an employee of newegg. Theyd merely claim they couldnt trust the postmans word. Thats a bad excuse to try to use on a zenders part.

@crunbinklins 2 года назад

If there's one thing to know about any parcel service in the US, including USPS, it's that there's no way the carrier would be allowed to stand there that long without getting in trouble.

@mareli82 2 года назад

when i recive a packet not deliverd to my door but at the post office I have to sign for it before I open it and at that point I have asumed respncebilety that I got I want I wanted from the post service, its sign for and they are done.

@michealwilliams472 2 года назад

Literally one of the absolute dumbest takes I have ever seen. In addition to the reasons Steve gave, even if you somehow got a delivery person to stand there and watch you open and inspect it; their testimony would make zero difference to NewEgg and their "assessment."

@khristianalexander 2 года назад

Thanks so much for this video !!! You just saved me from spending over a $1k+ at NewEgg on a motherboard for my own new build. I had no idea that Newegg was such a sketchy clusterf***k of a company that treat their customers with such contempt. I will avoid them at all costs and have our advised my work procurement department to do the same. Thanks again :) How is it that the government hasn't gotten involved yet with what sounds like an organized and systematic campaign of scamming customers out of their hard earned money ???

@206stonner 10 месяцев назад

Thanks that might have saved my build. I've been planning my first build and trying to get the best prices. Now im willing to pay the 10 or 20 % more for the add assurance that product will be right and have no problems when it needs to be returned. Just a couple of hundred dollars would set me back months on my new build.

@christophercurrie5460 2 года назад

I've been a Newegg customer for years and spent thousands of dollars with them, but after this incident (and what it says about their business practices), I will be buying my PC parts elsewhere from now on.

@roentgen571 2 года назад

Me too. Ive never had a problem with them...but not going to risk it any more since PC parts are getting so expensive.

@everythingpony 2 года назад

From where? There is like no othet places?

@cj2708 2 года назад

@@everythingpony if you live near a microcenter, do try them out. I had a broken 5700xt purchased which they replaced no questions asked (they even recommended me to not use their repair service since it would cost money).

@CreatedTech 2 года назад

I bought $3500 worth of NAS HDDs from Newegg just a few weeks ago, but wouldn't have done so if I'd seen this video first. I'd likely be even more screwed because we're located in Australia, and return shipping is a nightmare. Props to GN for making this video and shedding light on the situation.

@colonelwirehead2045 2 года назад

I'm in Australia as well and was looking at graphic cards from them due to the lack of them here. Sure as heck not going to them now. I just can't afford to loose $2500 to a scam company. FU Newegg burn in hell...

@ThylineTheGay 2 года назад

Is it cheaper to buy from them instead of Australian hardware stores?

@tams805 2 года назад

@@ThylineTheGay You don't want to know what the price of any electronics in Australia are like.

@CreatedTech 2 года назад

@@ThylineTheGay Australia has some of the worst availability of tech hardware in the world. Not only do we simply have almost nothing to choose from, it's often cheaper to buy from overseas, shipping included (but we get screwed if we get a DOA or have to return something). I saved several hundred dollars buying these NAS drives from the US, having them shipped 10,000km across the pacific ocean, and delivered to my front door compared to walking down to the local store and buying them (they weren't even in stock). That being said, I ain't buying anything more expensive than around $300 from Newegg again after this video.

@Jimster481 2 года назад

@@colonelwirehead2045 I doubt it will be a problem. Honestly this video is a bit over the top, while I am not saying that Newegg did the right thing here. He has admitted to spending tens of thousands of dollars with them and never having a problem. Moral of the story is not to buy open box.

@SergeyPupkoMusic Год назад

Built two systems using Newegg... No more. I've actually had some decent interactions with them between 2013 and 2017, some of them RMA's one of them was a motherboard, everything went smoothly. No more. Thank you Steve for shining light on a major issue in customer service.

@Shadow-mf7jw 2 года назад

I had the same exact problem with Newegg. I recently bought a laptop, that broke down within 3 days of use. I was extremely careful with the laptop, and returned it to them without a scratch. They then proceeded to deny my rma, claiming that the laptop was way too physically damaged for them to repair. Luckily I issued a chargeback and got my money. Regardless, Thank you so much for making this video.