Northernlion needs to work a day in a restaurant 

i agreed with him mostly but when he started yelling and throwing plates he lost all my support, very disappointed

Giving out free food really is the missing cheat code here. Middle aged canadian dads be like "GRRRR I waited for food for longer than expected I'm so angry 😡" and one moment later they're like "omg free food 😳".

Canadians when they leave a 20% tip instead of a 25% tip to punish the restaurant after waiting 3 hours for their food

I work in a kitchen and I’m 99% sure I know what happened here. When someone orders a scheduled pickup through Uber Eats that ticket (as NL guessed) does not print until a set time before the order is due (usually 15-20 minutes). But the restaurant can’t even see that it’s there in the system until that time, so if they go to turn off Uber Eats if they get busy, or if their schedule is set up to close Uber Eats at certain hours (during their regular dinner rush, generally 6:30-7:30) NL’s ticket would have still been there, and they would have no idea. When it printed (or, more likely, showed up on a KDS screen) the chef likely said “well, we have a full dining room and Uber Eats is not supposed to be on so I can’t make this right now.” And then he made all of the other orders, cleared all of the tickets in front of him, NL got his notification and the ticket disappeared from the screen in the kitchen, so the kitchen assumed they had made it. Had he called the restaurant instead of using Uber Eats they would have told him that his food would likely not be ready until around the time he actually got it, but there would have been less confusion for all involved.

THE FOOD ARRIVES CALMLY AT YOUR TABLE WITH A SENSE OF PURPOSE.

The actual funniest thing about this story is that NL paid a 12-25% markup from that restaurant’s normal prices to order carry out through an app for a scheduled pickup. Had he called the restaurant and said I want my food ready at 7:00, he would’ve paid less and probably gotten his food at 7:15 at the latest.

Were guys of course we eat dinner

Why we don’t need apps acting as middlemen in the restaurant experience

As someone who worked in a restaurant: your ticket was fucking decimated.

A modern take on Seinfeld ep The Chinese Restaurant. "Oh, it'll be about 5, 10 minutes"

OH GOD FUCK SOMEONE ORDERED FOOD AT MY RESTAURANT

1:48 I was waiting for my toaster to finish while watching, and literally as soon as he did the ping noise, my toaster bell dinged. It was a wonderful synergy of entertainment and real life. Librarian, please try to contrive more of these situations.

hey WIFE hey DAUGHTER want to try out DOORDASH PICKUP tonight?

someone should make an app to be in between the app and the restaurant to improve this. guys, i have a great idea to pitch to venture captial

Northernlion needs to work a day*

Uber Eats that YOU go and pick up? How do I create such a scam?

Damn i thought we were gonna get another "Have you seen the bear" moments again

I think it's better to reach out to the restaurant directly to order for pick-up in advance. That's how I do it and haven't had any issues so far.

Northerlion forgets to 90s maxx

In my experience what actually happened is that the order was shouted and nobody said "chef!" so it got buried on a sea of orders.

The real crime is not compensating for the wait with free drinks/food or a discount. Everything is forgiven over a diet coke.

"we're ___ guys of course we ____" when "________ HEEEEELP, HELP MEEEE" walks in

WHY ARE YOU FUCKING WITH ME?

I work front of house (I am the lady looking for the order) and that’s a pretty rough look for them. As other people have said calling the restaurant directly is definitely the way to go. Also, if you’re being super inconvenienced at a restaurant it is entirely fair for you to chill out inside and just like look sad. Lol.

I almost starved to death

we gettin out of the dishpit with this one

+2 to the chatter at 0:33 "Lesbian NL be like: hey wife, hey daughter"

As someone who worked in a few restaurants, he is objectively right.

Yeah avoid this 3rd party 'scheduling dinner' app bullshit. The apps take a portion of the profits too. Just call the restaraunt - it cuts out the dumb tech billionaire middle man and ensures you get what you need. (Who woulda guessed that talking to a PERSON who WORKS at the restaurant would get you what you need)

3 hours late… no bonus and bro still will go back. He’s cooked chat he’s hooked. They got him

As someone who works in "food service", orders getting lost in the shuffle, given to the wrong person--it happens. Sucks, but it happens. But hearing "actually we didn't start making your food yet" 10 minutes after THAT is when I become That Customer.

the way he said “very normal order of food” at 0:51 was like an accidental trump impression

I had a similar situation happen at Chipotle recently. Basically, I ordered online and went to go pick it up at the time I requested but the food wasn’t on the to-go shelf. The employees behind the counter were slammed with customers so I couldn’t really cut in to ask where my food was. Figuring it would only take a few more minutes, I waited in the restaurant for my food. 10 minutes pass and I see a guy come in and go straight to the counter and ask the employee for his to-go order. The employee grab a bag from behind the counter and gives it to him, so I go up and try the same thing. I’m pretty sure my food had been sitting there for the better part of 15 minutes while I had been waiting inside the store for no reason. All this to say, WHAT IS THE POINT OF HAVING A TO-GO SHELF IF YOU’RE GONNA HOLD MY FOOD HOSTAGE BEHIND THE COUNTER. shit made no damn sense

I work food service, and I can tell you doordash and ubereats don't send the restraunt the ticket until a time they've determined is proper for your requested time. How they determine it is nonsense, and you basically have to intuit that an order is stuck in the system, because they always set it to pop up way after it's already supposed to be delivered. Also anyone who walks into any food service establishment becomes instantly incapable of reading and doordashers refuse to use the google translate app that came with their phone and will just guess which order is theirs and run out the door with some random shit. also to clarify: doordash lets the restraunt say when the food is ready, ubereats just tells you at some random time.

Holy his belle and Sebastian is perfect 😂

Them not giving you anything on the house is basically them saying " this was all your fault".

not to dox myself but i used to live above a restaurant and they once left their uber eats system on and i could hear it ping literally all night. idk why the guy who made the order didnt just cancel it like once it hits 3am and you're at hour 4 of "waiting for the restaurnt to confirm your order" you'd think something was up. Probably fell asleep ig

I love watching chat poke NL with a stick to rile him up for the bit

we're BOSHA lads, of course we head to the pub for some pre dinner cus the missus, we love her but the cooking ain't great

I’ll say I’ve worked at mostly fast food places and sometimes shit just gets tossed around like that. When you have premade orders and people inside everyone sorta feels entitled to get their food first and you just sorta have to manage what you’re prioritizing and when to keep everyone as happy as you can. I’ll say some people are stingy about free stuff but generally (ie franchise owners and GMs) but more often than not offering free stuff to supplement is normal practice that I’m a fan of. You don’t choose to wait that long you deserve some compensation in response.

Generally, support the worker and not the establishment. BUT, as consumers we have to expect that for which we pay. “Oh I’m supposed to totally ruin my schedule and not feed my kid on time because the people who work at Tim Hortons have a hard life outside of work? Oh screw me then, I get what I get and it’s all about them”.

all i'm gonna say is that none of this would've happened if he just called them and asked for food to be ready by 7pm

Got here at "no views" chat am I cooked

Watching this as background on the way home after having waited an hour and fifteen minutes for pizza. Pizza . It was worse than the DMV

"Hi, I have this order that's supposed to be ready by 7:15. Can you make sure this gets expidited for me?"

why is this bit starting with him ordering through ubereats, i thought he's 90s maxxing. He's not keeping up with his own facade Like Zowiththeflow_ says at 1:05

scheduled pick-up for food is awful. The promise of the scheduled pick-up is a hot n ready meal when you asked for it, without waiting. Realistically, it means a delayed pick-up or cold food which is not fulfilling the promise

I'm inclined to have some sympathy because I once worked in a card shop with a café people could order from via GH/DD, but my boss hadnt set it up well so cue me frantically making 3 different frozen drinks while trying to solve rules disputes because im running FNM and I was never made aware of the order💀

I'm a lead line cook at a country club. I F-ing hate like 90% of the people that eat my food. If we screwed up someone's pick up time by anything more than a half hour, they should get that free.

Immediately got an uber eats ad after watching this video....

Omg does he mald over the most mundane things😂😂😂😂 short fuse much😂😂😂

They really should comp you a drink while you're waiting at least

hes definitely talking about ramen isshin, I used to work there

it's incredible how he manages to make a mildly annoying and normal event in his life into an actually good story

Listen as a server and bartender, I have never met someone more entitled and less likely to take responsibility then a cook

How do you know if Librarian has watched The Bear? If Librarian uses the show for vid thumbnails consecutively.

5:40

Every time I've scheduled a delivery or pick up, it's either been late or they made it right away instead of for when I wanted to get it? It has basically never worked

old NL voice: "stop saying old NL voice!"

As a restaurant worker ive noticed alot of employees dont care for doing doordash or uber eats bc they dont get any tip for doing it

Its almost like adding a middleman that provides no value and adds another layer of complexity isnt a good thing!

NL is a Wilson Clash user no doubt

As someone that did, 2 hours at happy hour peak time would make him need a 3 hour break in the cooler

I would never order pickup through doordash, you're 100% getting fleeced on the pricing. I hate calling in orders but i'd sooner just go somewhere else than order pickup through a 3rd party. For this exact reason as well as the pricing

overrationalizer canadian, it doesn't matter who is at fault, just choose someone to blame and then go all in on them

all that 90smaxxing and he uses UBEREATS PICKUP???

So Tennis Super cut when?

el no sabe pepelaughing

That’s insane. Should have named them.

A year*

So does UberEats just pretend to be a restaurant, charge the customer a fee to take their order, then charge the restaurant a _second_ fee to _receive_ the order? This is an "it should literally be illegal to run a company like this and its board of directors should be in prison" type situation

"Then why do you have uber eats?" my man really thinks the restauraunts enjoy these fucking apps lmaoooo. Bro needs to spend a moment watching some video on what these apps do to local restaurants if he thinks they are behind this bullshit.

We're Restaurant Workers of course we are Underpaid

Cooks are cooked, trying to blame some 26 year old tech bro 4,000 miles away because they where busy and forgot. People be making mistakes in restaurants all the time. It is what it is.

If you get screwed by a restaurant, just be nice to the workers and dont go back if you think it was their fault (or dont use the app like NL does in this case). Its never acceptable to take out your annoyance/rage on waged employees who are most likely underpaid and overworked. (Not saying NL did anything wrong, just a general life tip)

Why's he killing time and sitting outside? Go in and ask when you get there and at least wait inside

Uber sceduled pickup th drivers always cancel at th last minute so had to take bus several times.

Seventh.

First

Bro says it takes 48 hrs to recover from a 1 hr inconvenience, (exageratted not actually an hr probably lets be honest) and expects more from the workers like it's their fault? How weak and out of touch is this dude lmfao

Why does he think the cooks have a say on whether or not "uber eats in turned on." Dude is funny but so out of touch lmao