Not happy with my brand new camper!

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Her RV was DEFECTIVE from the factory. Will the RV company help her?
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31 май 2024

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Комментарии : 1,7 тыс.

@LizAmazing 15 дней назад

🧲🧲🧲 LINKS 🧲🧲🧲 🛎 Visit rvmattress.com/lizamazing to get up to 35% off your mattress by entering the code lizamazing My RV industry series: ru-vid.com/group/PLSTkbVK0L14Vyt4ojwX2TQG0-6WQEHFFC 🚩Support this channel and the work that I am doing to bring about change in the RV industry: -- www.patreon.com/LizAmazing **If you'd like to be interviewed about your RV ownership experience (good or bad), email me at liz[@]lizamazing[.]com Or click on the email link under About on the channel page. RV inspector Debbie Bruening: Deb's RV Services: www.debsrvservices.net RU-vid channel: @debsrvservices 🛒 Liz Amazing’s Amazon Store: www.amazon.com/shop/lizamazing ***As an Amazon Associate I earn a small amount from qualifying purchases. You don't pay any extra AND you help support the channel. Thank you! @debsrvservices

@cjsoutdoors4412 14 дней назад

I WAS JUST ABOUT TO GO TO MY NEAREST JAYCO DEALER AND PURCHASE A JAYCO. BUT AFTER WATCHING THIS VIDEO... NO WAY!!! 🇺🇸

@brianmaguire6814 12 дней назад

NEVER AGAIN!!! THIS IS ----ING CRIMINAL!!!

@conniebishop3966 12 дней назад

I’m looking but no Jayco for me

@happytrailsmtb8011 3 дня назад

I have this exact camper, same options too. Ours is a 2023 that we bought in October of 2023. Fortunately, ours has been great. I really feel for her, and Jayco should make it right (new camper).

@wyattfamily8997 6 часов назад

Good decision.

@melissasilva185 14 дней назад

Give her a new camper! Defective manufacturing.

@LizAmazing 14 дней назад

You know it. Thanks for watching, Melissa, and stay tuned.

@1hjehje 14 дней назад

I agree 100%. Warranty issues are typically related to defective parts or workmanship issues that are identified over a certain period of time. Defeciencies are defects that should have been identified and corrected prior to shipment. Jayco should have addressed them as part of their quality control process. Also, the dealer should have seen the visible defects and, rather than that unit, it should have been shipped back to the factory for repair. Shame on both of them for their sloppy workmanship and for putting you through all of this! Jayco should step up and provide you with a new, replacement camper, as soon as possible. Your unit could then be returned to Jayco for repair, and sold as a used RV. In my opinion, anything less is unacceptable. If I worked for Jayco, the next trailer off the line would have your name on it and I would deliver it to your house. I hope that this can be resolved as quickly as possible with minimal stress on your part.

@user-sy8vx6jk9k 14 дней назад

Jayco needs to step up and replace the defective unit with a brand new one. Before taking delivery and signing any papers she needs to have a professional inspection done so she doesn't get another lemon. Something needs to be done about the poor quality from RV manufacturers. When people stop buying this junk then they will have to do something about the quality problem. Wake up RV manufacturers. I would be afraid of buying and RV today because of the poor quality that is coming out of the factories. Hopefully Brinkley will continue with great customer service & quality. If Brinkley gets bought out by one of the BIG GUYS then things will definetly change. The BIG GUYS only care about making a big profit off of customers who do not know all about their poor customer service and very poor quality. What a shame!!!!!!

@scotttovey 14 дней назад

@@1hjehje "Also, the dealer should have seen the visible defects and, rather than that unit, it should have been shipped back to the factory for repair." The dealership did notice the defects. The sales person said that they were all like that.

@lettheriver 13 дней назад

They have disclaimers in original contract where you cannot sue. So they just dont have to fix it

@ericdownunder1957 14 дней назад

Come on Jayco, protect your reputation, give this young family a new camper !.

@captng 4 дня назад

But this has always been their reputation for at least 6 years...they will not change

@j.l.salayao8055 День назад

What reputation? No reputation, nothing to protect. Welcome to the rv life of American dream! Wake up, it's just a dream😅. You're dreaming 😅.

@ericdownunder1957 16 часов назад

@@captng true, i was been too nice ha

@ericdownunder1957 16 часов назад

@@j.l.salayao8055 so true

@wyattfamily8997 6 часов назад

Thay don't have a "reputation" to protect.

@garybelew7813 14 дней назад

With all the complaints I see about poor quality in RVs of all prices, I am surprised there isn't a lot of class action lawsuits being brought against the entire industry..

@greg1474 13 дней назад

In short, the cases are unwinnable. Therefore, there’s no money in it for the lawyers. And it’s not the lawyers fault, it’s that there are no national (and few state) lemon laws for RVs. On top of that, the RV manufactures now make you sign paperwork that is ironclad in their favor against allowing you to sue, and with the owner being stuck with shoddy RVs.

@franny5295 8 дней назад

I'll stick to tents...

@agr8h2o 14 дней назад

Wow, they owe her a NEW camper that's up to snuff. Shame on them.

@LizAmazing 14 дней назад

I agree .Thanks for watching and stay tuned.

@cindymacisaac7516 14 дней назад

For sure a new camper is due to this family!

@richardnwilson 14 дней назад

Yes they should get a new camper but I have my doubts that the new camper would be free of flaws. These companies seem to have a corporate culture of turning out junk with short warranties and no customer service.

@figurado1 14 дней назад

@@LizAmazing Thank you for what you do Liz. I will be calling Jayco Monday. I have a 1994 Jayco tent trailer that has held up well. If 600 people call Jayco I promise there will be a positive response. It's a shame that is what is required.

@vivillager 14 дней назад

I disagree. My opinion will likely be unpopular, but so be it. First, let me say that I am in no way excusing Jayco's build of this trailer with screws that damaged the fiberglass paneling. They goofed. However, it appears that Ruby is not even allowing Jayco an opportunity to correct their mistake. She wants to skip straight to "gimme a new trailer". That's not the way things work. If Jayco is willing to repair the damage, she should give them the chance. Because if Jayco attempts to fix it, and fails, that would support Ruby's case for a new trailer. I understand that Michigan does not have a lemon law for RV trailers, but there is something called the Magnuson-Moss Warranty Act (MMWA), a federal act that covers all 50 states, including Michigan. And what's great about the MMWA is that it allows the consumer to recover attorney fees, so if she has a good case, she'll have no trouble finding an attorney, because the lawyer knows he can bill Jayco, and Jayco has deep pockets. Trust me, it's hard to find a lawyer willing to take a case when the defendant is uncollectable, but that's not the case here. So she should give Jayco the opportunity to fix the fiberglass. Even if the fiberglass de-laminates at a later date, after the warranty expires, because the claim was initiated while the warranty was still in effect, she would still have a viable claim under MMWA. But if she doesn't give Jayco a chance, the MMWA won't help. Worst case scenario is what... that Jayco actually fixes it? It would be an inconvenience, sure, she'd be without the trailer for a while and have to arrange transportation (Depending on where it was purchased and what the terms and conditions are, maybe Jayco would be on the hook for transportation), but if Jayco succeeds, she would have a good working trailer if it's fixed. If it's not fixed, that adds to her case.

@wdhewson 14 дней назад

The internet gives companies the reputation they deserve nearly instantaneously !!!

@minjim13 14 дней назад

I am sharing this video with my friends,please pass the word around STAY CLEAR OF JAYCO!!!

@ariesbarb418 10 дней назад

This has been common knowledge for a long time I believe.

@SpykersB 10 дней назад

@@ariesbarb418nothing common knowledge about screws sticking out the other side of the fibreglass totally unacceptable!

@collinsfriend1 14 дней назад

Also want to give a shout out ti Liz for a couple of things. #1- not stopping even though big companies have threatened her. #2 Not accepting a bribe to stop. #3 We had an issue with an electric bike company that hadn't sent us the upgraded batteries we paid for. After she got a hold of them they sent them and fixed the problem on their website's inventory. The main issue however is they didn't respond to FB message, emails, and "Contact us" attempts- but they were "on it" after she talked to them.

@SpykersB 10 дней назад

👏🏼 good to hear! 😀 Thank you Liz for helping people with your channel n personal time. 🍻

@kechkaren 14 дней назад

No Patchwork!!! Ruby needs to receive a NEW camper!!!!!!!!

@mtnpeek6748 14 дней назад

She should get a new camper. That never should have left the factory.

@LizAmazing 14 дней назад

That's what I'm thinking! I hope Jayco reconsiders. Thanks for watching.

@soniadowney7427 13 дней назад

GIVE HER A NEW CAMPER! It's THEIR fault.

@srthellcat-pu7ed 12 дней назад

I'm a certified rv tech. I work for a Jayco dealer I been inside Jayco factory during building time. They can can build one camper every hour. No quality control They build and roll it out. To dealer. They need to replace entire camper. Due to fiberglass. If they try to fix it. Fiberglass is going to cracks during winter time.

@cathienelson5978 14 дней назад

she deserves a new camper, definitely. the manufacturing company should stand behind anything that isn't 100%.

@nancyskean6425 14 дней назад

Absolutely, they should give her a new camper! And they should be ashamed of themselves for allowing a defective product to be sold in the first place. Jayco, we are watching and are NOT happy!

@randyhome1544 11 дней назад

That salesman needs to be sued too.

@maryzackarian7870 14 дней назад

No way!!! I would tell them I want a new one due to their poor craftsmanship!! Call the attorney general office in their state!

@LizAmazing 14 дней назад

That's what I think! Feel free to share this video to help it go viral. We need to put the pressure on Jayco.

@sharonh2991 14 дней назад

Yes, they need to report it to the state attorney generals office, both in the state where the manufacturer is incorporated and in the state where the unit was built.

@jerrytalley802 14 дней назад

Yes, and you;d be wasting your time. I wish there was a lemon law on campers but based on the 100’s of Liz videos, it appears not. Even shaming them on social media barely gets their attention but they’d better wake up. Liz and others are bringing attention to the crappy build quality and they need to realize something. Enough of this and any savvy shopper will hear about it, and if they don’t buy, the companies go bankrupt. Prior to social media, they may have gotten away with it because no mass way to spread the word. Now it’s everywhere.

@S.B.-rh9mf 14 дней назад

Give that woman a new camper. If Jayco can’t stand behind their campers then people need to stop buying them. Such shoddy workmanship coming out of the RV industry the last several years. I am glad I will not be buying an RV now. I will just keep my 2006.

@kirkb2286 14 дней назад

Absolutely……you guys screwed up and this is not what I paid for………it’s a new one or all of my money back plus money for the inconvenience…..let the lawyer handle it…….so ridiculous

@christinedahlsilva7941 14 дней назад

I would accept nothing other than an equal replacement. The RV industry is showing itself to be almost completely lacking in integrity. Unacceptable. And THANK YOU for your channel.

@cam009947 14 дней назад

She deserves a new camper...NO DOUBT about it. She should sue if they don't give her one.

@jerrytalley802 14 дней назад

Liz, they should 100% give her a new camper

@mildredwebster2822 14 дней назад

It's me again. My heart went out to this lady, family. Shame, shame on Jaco. They gladly took her money. Fresh off the lot!!!. I hope this video gets shared all over the US

@danman1287 14 дней назад

But she shared the blame. She accepted delivery. She said she saw the defects. This is the RV industry. Jayco is known as sub par in class b group. I bet they have the same rep with trailers. They r value price sellers. 100% it's the manufacturer's fault but she had control n was not prepared to inspect n walk thru. From dealers to RV cos, this is a confidence game

@debijo5288 14 дней назад

They noticed a person that had no Knowledge and they Ran with it. Let's sale her this junk trailer get it out of here. 😢

@danman1287 14 дней назад

@@debijo5288 her responsibility was to inspect n approve delivery... All she had to do was press pause n say I have to hire my own inspector Bec of what she saw. She had culpability. Saying that the trailer should not have left the factory is not good enough she didn't have to buy it. She should have been prepared to reject. She has seen Liz's vlogs

@terryc8141 14 дней назад

@@danman1287 Yes, she admitted to seeing the defect, THAT THE SALESMAN blew off and lied about. Some camper dealers remind me of all the used car salesmen's jokes that used to abound.

@saywhat2651 14 дней назад

Most customers are not going to be professional inspectors. A decent company with minimal integrity, should have caught the defects themselves before passing it off on an unaware customer. Very Unprofessional, Unethical and Predatory. This is exactly why “The Lemon Law” was created, and should apply to RV’s as well.

@jccanifornian4252 12 дней назад

Hello Liz, in my never-2b-humble opinion, replacement is the only answer (or money back). It's the right & fair thing to do. Now, regarding your advice about hiring an RV inspector, when we bought our current coach from a private seller, we hired the services of a company that does that. That company sent an inspector, who took a bunch of pictures. Well, he said he couldn't get on the roof due to a missing rear RV ladder. Well, the RV sat inactive for a year, and when we took it out the first time, we discovered a few leaking areas on the ceiling. I went to the house of the "insperctor" just to discover that he was the regular mechanic that serviced this coach for the previous owners. Is that an "interest conflict" or what? I paid them to work for me, not to help the previous owner sell their RV! So, be very careful when choosing an inspector. Att. JC.

@michaelrubin2240 14 дней назад

Great job Liz exposing all these folks RV horror stories think will stick with tents and hotels

@maura6375 14 дней назад

Y E S She bought NEW.. They should give her NEW Especially since she got the better package / fiberglass !

@Larry-bwtmd 14 дней назад

Should have never left the factory, period. That's inspectors are for. 79 yrs old rv'er.

@douglastodd1947 14 дней назад

@maura6375 Why is it the better package ,, what's they're excuse for charging more for it .

@reeddanj 14 дней назад

I suggest that everyone call Jayco and ask for President Ken Walters. Tell him to give Ruby a new camper! I just left him a message.

@stowers157 14 дней назад

As someone that is retired and looking to buy my first camper, I am finding your videos very insightful. With the questionable quality, I am beginning to question my decision to even go with a camper. I have private land near a popular lake that I had planned on installing a RV pad on so that we could go there for extended stays. I think just building a cabin on-site may be a better option. Sadly, that will limit my ability to travel to other destinations. After watching your videos, I do believe that I would have my own inspector check any RV that I was planning on buying, and I would also have my own attorney review any sales/service contract. They should offer a warranty buy-back program if repairs like in this video are found within a set time frame.

@armadilllo 10 дней назад

Be careful and thoroughly inspect whatever you buy and do not take possession until you're happy with it. Point out all flaws and get it IN WRITING and pictures of flaws. Don't trust they'll do the right thing without it in writing.

@SpykersB 10 дней назад

...and anything that needs fixing , do NOT pay in full until it is fixed, because they will give u the song n dance "oh sure well get that fixed for ya", they will take your money n then put u on several months waiting list GUARANTEED!! All these dealer service centres operate the same way on this continent! So insist on full hook ups and have a qualified inspector test everything at the dealers n yes u will need to baby sit the dealer to make sure the inspector has all things needed to test everything! (I've purchased 4 rvs now), be due diligent, n u will save yourself a lot of headaches dealing with the service centres because the salesman is just the salesman NOT the service centre! Introducing yourself to the service centre manager 😉. And walk in with your plan n stick to it! Good luck 🍻

@patriciakeough7847 14 дней назад

New camper definitely!!! If I don’t hear that Jayci has given a new camper I will not be buying from Jayco. - EVER (and I’m currently shopping for a camper). Please do the right thing.

@debijo5288 14 дней назад

IM SO GLAD WE ALL HAVE LIZ TO PUSH THESE COMPANIES TO DO WHATS RIGHT. But you have to stay on them.

@Powerstroke98 13 дней назад

Thankfully, there are others now, doing the same thing to help people get an understanding of particular issues, with different brands/models, and folks truly need to do their due diligence in spending a good length of time, reviewing and searching for pro's & cons on the unit's their looking at.

@Leyenda1 14 дней назад

Liz, the more and more I watch your videos, the more and more I'm gravitating to getting an old van and spending 20, 000 to outfit for vanlife. This is crazy.

@tutttutt9558 14 дней назад

I’m so turned off by these lemon horror stories, I’m not going to buy any of them. I’m just going to rent.

@georgeb1364 14 дней назад

Learning enough about new RVs lately stopped looking for a new one. Looking to get another 1977 GMC Class A (already have had 2 but had to sell due to moves). As some of them say even with having to spend for some restoration will still be the cheapest toy in the box but then you have a well-made classic.

@SueCL1480 14 дней назад

@@tutttutt9558understand that there are literally thousands and thousands of motorhomes, 5th wheels and trailers out there all across the US. Not everyone has the experiences that Liz is showcasing on her channel. You are ONLY seeing bad experiences on here. And really for every negative, sad experience that is being shown on here there are hundreds of RV owners out there that have positive experiences and EVEN when they have had issues with their RV they were able to get those issues resolved to their satisfaction. You can go to RV resorts all over the US and see RV owners enjoying, having a blast, and loving their RVs. So do not let these stories disappoint you.

@cabracove 14 дней назад

@Leyenda, me too. That is exactly what I did.

@Powerstroke98 13 дней назад

Good point, sometimes 'used' can be better than new indeed. Obviously, on a used camper, the bugs 'should' be fixed/repaired, plus be lower cost than new.

@brucebjornson9135 14 дней назад

needs to give her a new camper ASAP

@tlover94 13 дней назад

I had a 2007 Keystone Passport that had the exact same problem. The dealership had a fiberglass company come in and remove the screws that poke through the sides grind the screws down and replace them. The fiberglass company then repaired the holes in the side of the camper. When they were done I could not tell anything was done to it or there was any damage. I traded the camper and 7 years later and still no problems.

@TrishBenedict 14 дней назад

Jayco...another fine Thor product. Every maker has its problems, but you couldn't give me a Thor - i'd be constantly worried about what might fail.

@bounderchris 14 дней назад

I agree! I was looking for a DP a while back and my mom decided to help me and she would find a Thor and I would say sorry Thor is one of the brands that I avoid no matter what….

@caniacstevehenderson7115 14 дней назад

Agreed 😮

@LizAmazing 14 дней назад

They did right by Robert two weeks ago- actually bought it back based on my interview with him. I hope they decide to do the same here. Thanks for watching, Trish!

@TrishBenedict 14 дней назад

When she talked about doing her research, there was a picture of an article on "RV Brands to Avoid". I just did a search on that term and in every single article that came up, the #1 RV brand to avoid was Thor. But I think a lot of people don't realize that Thor also encompasses Jayco, Keystone, Airstream, Tiffin… Etc. So when they think they've avoided Thor, they may actually have bought an RV brand that's a subsidiary of Thor. Same difference.

@toycarcollector 14 дней назад

Only buy a Thor product if you want to start a video channel about RV life and you want to have a lot of thumbnails with agony in your face and titles like "cabinets fell off the wall again!" or "the frame failed and I'm stranded again!". Those all get tons of clicks!

@southmemphisbro27 14 дней назад

Just do the buyback and give her a New camper cause the Jayco should have Never left the factory

@matthewlockhart3226 4 дня назад

Give her a new camper!

@10marlie 14 дней назад

As a boatbuilder of over 300 Fibreglass boats, the screws are NOT a serious issue. Put shorter screws in and the nipples will disappear over time. Frankly the leaking roof is a much more serious issue. Finding and adequately repairing the leaks should be a priority.

@bradcamillo1966 6 дней назад

You built lousy boats for sure .

@deborahgarrison4349 14 дней назад

Liz, do you foresee the industry getting serious about quality production - ever? It just doesn’t seem to be slowing down. You are awesome to put the stories out there to educate all. Please continue to be cautious, staying safe. ❤

@Onemanstrash1 14 дней назад

🤣🤣🤣🤣 it will not get better . we are rebuilding a busted out fifth wheel hitch at work, insurance declined the repair , claimed it was lack of maintanance... what you suppost to do ? take the fiberglass skin off and pet the cheezy steel to make it happy ?

@jeffwhite3021 14 дней назад

People can't afford quality, sorry. Even if they could there is no one available with the necessary skills it takes to do the work.

@heyjude6335 13 дней назад

@@jeffwhite3021 we can all buy used. End of story

@Onemanstrash1 6 дней назад

@jeffwhite3021 it takes no special skills to use 1/4" box tubing for the hitch . Rather than the 1/8" in this case , and even lighter tubing on the bumper pull unit I made a short video about a year or so ago....

@jeffwhite3021 5 дней назад

@Onemanstrash1 It would increase the cost and weight of each unit. Steel has become painfully expensive. Don't get me wrong, I understand your point. There are backend costs to ordering steel in multiple thicknesses to use on an assembly line vs the same gage for everything. Also, we purchased a new PJ trailer in 2020. The first time we loaded our skid steer the ramp support bar ripped off the trailer. The welds had not even penetrated the steel in several spots and were essentially no stronger than tacks. This is lack of welding skills. Nothing more nothing less.

@davidclarke9570 14 дней назад

Jayco, Get serious give Ruby a brand-new unit and reap the rewards from such a gesture. Customers are not a dime a dozen.

@brianmaguire6814 12 дней назад

They lost my business forever.

@peterkempf5422 3 дня назад

Keep up the great work Liz, you’ve the Ralph Nader of the RV industry. RV owners need an advocate like you

@jeanettesjourney9147 14 дней назад

Wow I am really surprised that Jayco is a part of the problem. I think she should not only get a new replacement but Jayco should also compensate her for the time she has lost use of the trailer. A couple of years ago we purchased a brand new Keystone and it turned out we were one of the lucky ones that got a good one. We had very few bugs that needed taken care of but we sold it about a year ago because hubby decided we needed to go back to a class B. I sure hope the folks who got it from us are not having any trouble. Thanks Liz for fighting for these customers. My hubby said the other day when he was watching one of your videos over my shoulder, "Liz really is Amazing now that she is doing this for people".

@greg1474 13 дней назад

Why are you surprised by Jayco? They are no different than any of the other manufacturers.

@jeanettesjourney9147 13 дней назад

@@greg1474 hi Greg. Well like she said in her interview, she'd done lots of research and found them to have great reviews, etc. We did the same but chose Keystone and had better luck than she did. Just shows how quickly things can change.

@greg1474 13 дней назад

@@jeanettesjourney9147 Hi back. I honestly don’t believe there are any good RV manufacturers in the US anymore. Even Airstream, Tiffin, etc. are getting tons of customer complaints. Best to you.

@jeanettesjourney9147 13 дней назад

@@greg1474 I have to agree with you. Perhaps she did her research before much of the negative about Jayco surfaced. I have watched the RV industry since the 1970's since my dad owned an RV sales and custom manufacturing business. When we started our extensive search a few years back I could not believe the smug attitude of many dealers. I told them to be careful about maintaining customer loyalty as one day the rush on RV sales would slow down and they just laughed at me. Well here we are and they have suffered a combined seasonal loss in excess of 20 Million and counting. And if they end up shutting the doors the customer suffers as well. People just seem to have to learn the hard way these days.

@user-ny7su9mt5g 14 дней назад

She deserves a new rv

@LizAmazing 14 дней назад

I think so! Thanks for watching and stay tuned.

@DaveStarks-ku2jd 14 дней назад

She needs a new camper! Thx so much Liz

@LizAmazing 14 дней назад

That's my vote as well! Feel free to share this video to help it go viral and turn up the pressure on Jayco. And thanks for watching, Dave!

@DaveStarks-ku2jd 14 дней назад

@@LizAmazing Always Liz! You're doing a great service!

@bigguy1403 13 дней назад

My wife and i looked at Jayco trailers about 7 years ago. I remember to this day how cheaply they were made with thin press board and thin plywood. I remember on a brand new trailer how it was already warping and separating. I walked out of the dealer and my wife and i looked at each other like WOW they look like low budet units. That was 7 years ago so im guessing nothing has changed with them.

@vickiesimpkins9180 14 дней назад

I think they should give them a brand new camper and even upgrade for them for all the trouble they have put them threw..have seen many new buyers even ones with rvs that cost $400,000 and they had leaks and all kinds of problems..if you can do reserve by all means to that if u can't go threw everything and warrants.. good luck to you and hope all is fixed.

@jeffswanson3740 14 дней назад

Liz, you and Louis Rossman (youtuber) are doing the best work on the Interweb sticking up for the average person. Well done

@LizAmazing 14 дней назад

Thanks so much for your support, Jeff, means a lot.

@KiwiCatherineJemma 14 дней назад

...and "Steve Lehto" also. He's a lawyer specialising in automotive issues but has also mentioned RVs/campers when relevant.

@RobertPeru2749 14 дней назад

My heart goes out to that poor woman. Anyone can see she's very upset and with good reason. She spent her hard earned money buying something she felt she would be enjoying for a long time only to have this situation arise. I really don't understand how trailer manufacturers think they can keep churning out inferior products and hope to have anyone come back to them as return customers. They need to replace her trailer and start producing quality products.

@jeffwhite3021 14 дней назад

She's being over-dramatic. Not to mention her loser husband that obviously got her all amped up.

@annawofford559 11 дней назад

Sit across the street with big bright signs you were sold a big lemon and they won't make it right . What can they do ? Give her new one not patched up and her paying g new price

@junglehomes6525 9 дней назад

It makes me feel so bad for this lady. Thank you for exposing this company Liz!

@tallblonde1976 5 дней назад

You broke my heart talking about being pregnant and going through all of this. So sorry for you my dear, and hope you get a new camper.

@GENECARP 14 дней назад

Let’s like and support this channel, really good work being done here

@Sushi2735 14 дней назад

NO WAY!!? Jayco are the good guys! This simply can’t be true??? This poor woman, my heart breaks for her!! She does not want to sell and break another family’s hearts. This is what decency looks like. Honorable,honest, decent woman! JAYCO, YOU ARE BREAKING MY HEART!!! Stand up guys, I’m counting on you to do the right thing !!!!!! .

@Lauren-vd4qe 14 дней назад

jayco are the good guys? what ? where did u ever get that idea? its about the worst brand a person could buy, according to all the massive amts of complaints about that brand...

@kathykeene2092 14 дней назад

I agree 100%

@annawofford559 11 дней назад

Why lot of American made went down.people used to be proud of their work wanting it done right.nowceant a check send the defect on nobody cares

@ralphp3057 2 дня назад

They need to buy it back or just give her a new one ! The RV industry has soured many potential buyers ! They are continuing to give themselves a black eye!!! Thanks Liz !!! 😁

@charlesmaroon8819 5 дней назад

I was scheduled to drive 150 miles TOMORROW to buy an identical used Jayco. Forget that. I'm sticking to metal siding. Looked at a different brand today, the front vinyl had delaminated from sitting in the Las Vegas sun. The rear wall was just beginning. Now, thanks to this video I am more aware of other things to inspect on any rig considered! Thank you!

@TheNJ54 14 дней назад

They should swap for a new unit. Then they can take their time and/or do what they want on the original repair and maybe resell it as a used unit. The industry is worse then anyone knows and Liz, you are doing an amazing job bringing al of this to light!

@barbarapalmer268 14 дней назад

I feel so sorry for her. I wish her the best of luck getting this resolved.

@LizAmazing 14 дней назад

Yep. Thanks for watching, Barbara, and stay tuned.

@stratolestele7611 7 дней назад

My heart aches for you, Ruby. I will pray for you that you receive a favorable resolution for your situation. One thing is for sure - it will all be okay. 🙏 Keep your faith Ruby!

@ccls5896 12 дней назад

Jayce was begun in the Amish community. We had a Jayco years ago (1970’s). Loved it. I wish there was a way to connect the Amish community and see what they would tell Jayco leadership now! Shame shame on Jayco!! I could maybe see a camper being missed during inspection process but they most definitely should be ready to replace just a defective product with their name in it!

@kdsailorgirl 14 дней назад

Ruby needs a new camper!! I have owned 7 campers. I have never thought of looking for screws in side walls that are too long. Crazy.

@sbaum4925 14 дней назад

Thank you for being an advocate. My heart goes out to everyone that buys a new RV, only to find that they have major defects, with no one standing behind them. I would like to see the manufacturer, not only perform repairs to make the camper back to new condition (without defects), they should also start the clock on the campers warranty, as new.

@LizAmazing 14 дней назад

Yes, that would be wonderful. In fact, all it would take is one company to treat their customers right. Then the rest will fall in line or go out of business.

@volvo09 14 дней назад

Yeah, it's sad to see people taking out loans on something (brand new things) and being left with such a problem. Paying outright and having issues is bad enough, but this is just another level of bad.

@harley9218 14 дней назад

I’m shocked that this trailer passed the dealer “inspection”. Next time I sell my home I’ll just tell the perspective buyer I did an inspection and everything is A-OK. The lesson to be learned here is never buy anything from an industry with such a poor reputation for quality control, and build quality without an independent third-party inspection.

@mattyb1030 3 дня назад

They dont care, they just want to sell it

@_xPaPaDx 10 дней назад

YOU ROCK ,LIZ! THANK YOU for keeping at it as much as you do/have/can/will etc.! Blessings!

@thomasorlando3466 14 дней назад

My heart goes out to her . They should have gave her a new one . In the old days a couple of fellows would pay the company a visit and convince them to do the right thing

@MrKevinLeis 14 дней назад

These manufacturers need to stand by their products

@LizAmazing 14 дней назад

They sure do! It's a wonder they can stay in business! Thanks for watching.

@2156cynthia 12 дней назад

Ruby deserves a new camper!

@cristinaparker3110 14 дней назад

Thank you for sharing this video with us my husband and I were ready to go buy a jayco this summer a high-end fifth wheel by Jayco. After seeing the kind of treatment that they gave you we don't want to experience that for a high-end either and it becomes something of an art to have great customer service anymore. We will be looking and researching for other models thanks jayco for having this kind of experience to your customers so they can share it with the rest of us for trying to buy your product. Customers and reputation make the company not the company that makes the customers there's too much competition and better quality service. 😢

@marvinlee3450 13 дней назад

Jayco is junk!

@laurakilmer8652 14 дней назад

LIZ You are just wonderful. At least these people get the satisfaction of getting their DIRTY STORY OF THE DEALER out to the public Thank you LIZ

@LizAmazing 14 дней назад

Thanks for being here, Laura! I sure appreciate your support. Stay tuned.

@sopascat7 14 дней назад

Definitely deserves a New Camper, BUT, she should bring an RV Inspector.. Ruby should also seek Legal Advice, due to the Salesman that Laughed in front of her when she noticed something off on the camper before purchase.

@MsQ275 14 дней назад

She should ONLY be in a one party state and ALWAYS covertly record with a watch app. Never ever believe a dealer, they are all liars.

@CombatDoc54 2 часа назад

People never learn what garbage ALL travel trailers are except for 3 that I know of. I have owned all three, still own two of them and gave one to my grandson. The one I gave him is 40 years old and all original except for the tires of course, the screen door was replaced 5 years ago and the roof fan was replaced with an automatic fan. I have replaced all wheel bearings as part of my own scheduled maintenance program and do an undercarriage inspection annually. They all still have original furnaces, and a/c units. The one I gave my grandson is a 16' gooseneck, I have a 17' gooseneck and the original 13' . The 17' I installed a wood burner for our Winter trips including Canada and 6 trips to Northern Alaska. Our home base is Branson, MO.. Recently purchased an Artic Fox after touring 3 different truck camper manufacturing facilities and purchased the A. F. With slide while still at the factory. It's on a 2024 F 450 flatbed and put stainless boxes down both sides. Will do a couple of test runs with it and a wood stove install for this coming Winter across Canada. My advice is research, research and more research but most importantly go directly to the factories and tour them. When we purchased our first F 250 diesel I went to the Ford plant in Kentucky watched the assembly, the next day after the factory inspection they sent it to a local Ford dealership in Lexington that's where the actual purchase took place. That was in 2005.

@damienmoore3804 14 дней назад

Hopefully, Jayco does the right thing and gives this family a brand new camper with no issues or refund the money back to her! Same on Jayco for lack of quality control.

@DrMott 14 дней назад

Thx for your advocacy Liz!!

@LizAmazing 14 дней назад

Thanks for watching and feel free to share this video to help it go viral. We need to turn up the heat on Jayco!!

@jessecondit2211 14 дней назад

Oh Man! That's a factory defect should at least be discounted.

@binarymirror8534 14 дней назад

WISH you had been around when I purchased my NEW class A Thor Challenger - I'm STILL living through the nightmare problems that were there originally. THANK YOU for all you're doing !!!!

@marilynmader4346 12 дней назад

My heart goes out to her. We have had problems with our brand new camper as well. You wish these dealers would do the right thing ! I owned two businesses and can't believe these companies ! They should give her a new camper that is what she bought!

@vivianallen9772 14 дней назад

There’s no doubt that Jayco should take that trailer back and replace it with a new one. One that passes inspection by a third party. If I’ve learned one thing from you, Liz, it’s that you better have the RV third party inspected before you sign the paperwork, whether it’s used, or new!

@LizAmazing 14 дней назад

Right you are! Thanks for being here, Vivian!

@JanetBullard 14 дней назад

Always have an independent inspector

@LizAmazing 14 дней назад

You got that right! Thanks for watching, Janet!

@debicaron6046 14 дней назад

I have a friend who just went through the train7ng to be an inspector. GOOD FOR HER.

@maitildamcintyre9344 14 дней назад

Unconscionable 😮. Jayco should 100% replace the unit. I’m so grateful for all the information you provide. I will definitely be mindful when I buy a new to me rig.

@user-lz6ry1sf4n 11 дней назад

Welcome to Jayco!

@RosesFallThornsRemain 14 дней назад

She deserves a NEW camper. Jayco needs to step up!

@LizAmazing 14 дней назад

I know it. Feel free to share this video in order to turn up the heat on Jayco. Thanks for watching.

@raybonecrusher4516 14 дней назад

It's hard to tell how much damage was done to the exterior skin. The problem with the overlength screws will keep on showing up. The water intrusion may cause a mold issue. I don't know if they will give you extended warranty, but I would try. It isn't new quality for sure so I would think that a financial deal would be in the offering. Be ready to negotiate the best deal you can. Don't get mad and keep a cool head. Every unit will have flaws of some kind and most won't show up until the warranty is over. Ray

@genX68 10 дней назад

Wow. Hard to believe that happened to a brand new unit !!! I will never buy one of them , thanks for helping all of us , not to buy one of them....... Take care of yourself an your family ....❤❤❤

@amywalker209 23 часа назад

So sorry this happened to you. I had major engine issues with my boat a year or so back due to an awful engineer doing a truely awful job on a basic service. Happily she's fixed now - we have quite a long owner/boat history together and I'm determined not to let some idiot change my view of my gal. It's not easy but possible to put these sorts of things behind you.

@hwy70 14 дней назад

Jayco should make it right and replace it since it should not left the factory in that condition. I hope everything works out for that family.

@andyamysarizonaadventures5450 11 дней назад

We bought a brand new jayco 166fbs 2023 . First time out realized no water from kitchen fuaset so had to wash dishes in the tiny bathroom sink,also they forgot to hang the window shade on one side of the bed so we had to hang a towel over the window for privacy. The dealer said check the ariator on the fuacet, I removed it still nothing..I do not want to spend a day off going all the way back to the dealer 200 miles away and a full tank of gas in my pickup to have them look.The dealer should really test everything before doing delivery! Now my opinion is campers are not worth $430 a mo for 8 years,no way!

@mattyb1030 3 дня назад

Didnt they do a final walk through with you before you picked it up? I made them run water to it and everyrhing. Found tons of leaks. Turns out tue factory doesnt like to tighten hose fittings lol

@gregshort2258 4 часа назад

I had the same problem with my 2015 Colman. We purchased it Brand new and the first time it rained the next day I went inside and the bed was full of water. Camping world where I purchased it said the front window leaked and repaired it but somehow it was not covered by warranty and it cost me $600. The next time it rained I went out to check for leaks and the bed was full of water again. This time a friend who has lots of experience with travel trailers came over and found they had installed the cabinets over the bed with to long of screws and the went clean through the roof. I went round and round with camping word to no avail. Ended up fixing the roof and many other defects myself.

@LaughitOff526 14 дней назад

Jayco used to be fairly good. Bless you, we have been thinking of getting another camper. We have a Jayco dealer about 20 miles away. You saved us a lot of heartache!

@MsQ275 14 дней назад

I went through an RV warranty and the experience changed me. I went to a dealership last weekend, and I was so so so mean to them and it felt so good. ❤ How do you know an RV dealer is lying? Their mouth is moving. Never ever trust them, of anything seems a millimeter off, it is really a mile off. Give them hell!!!

@shekharmoona544 14 дней назад

Steve Lehto talks about this on his channel all the time.

@LizAmazing 14 дней назад

He sure does! Thanks for watching.

@volvo09 14 дней назад

Yep, unfortunately too many people find out AFTER they purchase an RV that there is (likely) no lemon law, and that getting a lawyer to fight your case is so difficult due to all the laws sheltering manufacturers.

@fendr1962 14 дней назад

I bought a new 23 foot Coachmen RV in 2020 and had many issue that had to be repaired under warranty and by me. I had heard that Jaco RV’s were a step up in quality and thought when the time comes I would consider buying one. This has shown me they are like all the rest. Just thrown together and shoved out the door. Now I am checking Jayco off my list for sure. The issues Ruby and her family are dealing with are way beyond warranty repair. If they were reputable they would take this unit back with no questions asked. My heart goes out to this family.

@davidj2874 19 часов назад

I’m sorry you’re having these issues, I feel for you. I hope the manufacturer steps up and does the right thing and replaces your new camper with a new one. All that being said I will say this, I have owned 2 brand new campers and they are so cheaply made to the point that I would never ever buy another one personally.

@paulontheroad 14 дней назад

It would appear that Jayco has No quality control, who do they think they are, Boeing?

@LizAmazing 14 дней назад

Don't you know it!

@catspaw3815 14 дней назад

They sold them a faulty unit. Replace with new unit, and inspect before accepting

@craigw.scribner6490 12 дней назад

Jayco definitely needs to give Ruby a brand new fiberglass camper.

@AskRemy 6 дней назад

stick and tin RV's are the best and easiest to work on - save money - my sales guy at Camping World sold me my Jayco and told me - it doesn't have all the bells and whistles but the structure is solid - everything else I can do myself. He was correct. After modifying my rig, I found how cheap these things are designed. I would never get fiberglass.

@garyp9906 14 дней назад

Hey Girl, Gary from Kansas here! 3 more weeks and we are headed to the Pacific Northwest! Keep the videos coming, girl. You rock!

@LizAmazing 14 дней назад

Oh my gosh! How exciting!!! I hope to see you on the road!

@JimJim-ul1eg 14 дней назад

Have it replaced with a new one!

@LizAmazing 14 дней назад

That's my vote, too, Jim. Stay tuned.

@bethwhittemore6525 10 дней назад

Give her a new flawless camper. They can take their time fixing the other one and sell it at auction. We had a Jayco 154bh for 9 years (did the roof maintenance) and had to replace the roof to sell it. Wasn't super impressed with the longevity, but that was our only issue. Thanks for the info!

@ronnieterry4916 3 дня назад

I don't currently own a travel trailer but have owned two in prior years. One thing I have thought that I would get if I ever purchased another travel trailer would be the option that the rear wall opens up and gives a large door entrance. Look the new camper over very well before purchasing any travel trailer or any type of a camper.

@Matt-nz7hd 14 дней назад

These camper companies need to go under. Not only do they not put out quality products any more but they are putting ppl at risk be it financially or medically

@LizAmazing 14 дней назад

It's sure beyond time that they start taking better care of their customers. Thanks for watching and stay tuned.

@gdt5430 14 дней назад

Those fiberglass wall skins are very thin, those screw tips will wear through the fiberglass as the rig goes down the road from vibration. They have a production problem that should be addressed and they should buy back her rig and offer to replace it or just have the dealer refund 100%.

@LizAmazing 14 дней назад

That's what I'm worried about. And I agree, they should buy it back bc it's not the owner's fault. Thanks for watching.

@franny5295 8 дней назад

Oh my goodness, bless her heart...

@edub1170 11 дней назад

This one makes me angry Liz. My father and I have been looking at Jayco and this may change my mind if they don’t take care of this lady. Thanks so much for what you do keep up the good work!

@donbeam4072 14 дней назад

They should replace her camper

@LizAmazing 14 дней назад

Indeed. Feel free to share this video, Don, to help make it go viral and turn up the heat on Jayco. Thanks for watching and stay tuned.

@johnrosenthal7270 14 дней назад

Get a lawyer

@sryoungren 4 дня назад

Right? I was just thinking, have they not retained a lawyer? RU-vid can’t help you …. Never buy an RV

@sryoungren 4 дня назад

Why would anyone ever purchase an RV🤔

@ralphp3057 2 дня назад

@@sryoungren That’s not completely true ! I purchased a 2020 Full fiberglass Casita at the factory. Have had zero build issues!! It’s not a stick and glue unit like most are built. Always exceptions ! 😁👍