On The Job - 911 Dispatcher - May 2016 

After my first training day (they drill the "911, what is your emergency?" Into your head) my mom called me just to ask me how my week was... I picked up and said "911, what is your emergency?" .... Mortifying...😂😂😂

I feel like the cop at the traffic stop was thinking "Sigh, New guy"

That job must be nerve racking much respect!!🌹🌹🌹

Person calling: HELP! I'm dying Indian dispatcher: Ok sir not a problem

My heart goes out to the 9-1-1 dispatcher that received my call on 5/30/2016. I found my son after hearing a single gunshot. He was already deceased. I was in complete shock and I could tell the dispatcher never had a call like the one he was receiving from me. He kept asking me if I could do cpr and I said no and he kept saying he would walk me through it. I said no you don’t understand I can’t do it cause there’s no way I could. He went silent and apologized cause he must have realized what I was seeing. I screamed and cried and cursed god. I feel so bad for what he must have endured hearing my voice cry’s and words. I don’t remember much but I do remember he was trying to get off the phone and I said no you can’t leave me out here in the dark alone by myself please don’t leave me too. Then I remember the police arriving and I do t know if they took the phone call and ended it or I did but I always wanted to say thank you and I’m sorry that he had to hear me that way.

He was awesome and never once interrupted her. Haven’t seen that on tv in a while. And props to the dispatchers! That seems like a lot of work 😭

talk about everyday heroes i can't even walk with my eyes open.

I really liked this video. I'm a police dispatcher in Southern California and the job is the same no matter where you go. It was nice to see the City Manager try the job even if it was for one traffic stop.

My sister has work for our local 911 (BOEC) for 22 years, hats off to all of you for everything you do and sacrifice. THANK YOU just really isn't enough.

Becoming a 911 dispatcher/calltaker has been one of the most challenging things I have ever done something I know I could not do without my Lord Jesus helping me and my trainers patience. My center is the answering point for the entire city (both 911, non emerg lines, and city/municipal calls) , county, and nearby military base- we dispatch police, fire, medical, as well as animal control/public utilities on weekends/holidays. Everyday since I've started I've questioned why i took this job , I have doubted myself, and I have held back tears of sadness or frustration- every day. I have also learned so much but am still humbled everyday when a new situation or a new problem presents itself, it has truly given me a new perspective on life, first responders, and people in general. I look up and have a newfound respect for those that have made a career, it takes a very special kind of person to do so.

Being a police dispatcher is an honor

I'm thinking of being an 911 Dispatcher as I get older, even though I might not know how to multitask lol.

I want to do this so bad because I saw a video of a guy who was amputated by a baler and was crying to the dispatcher that he was his hero and it seemed really rewarding

did it for 10 years here in Florida and loved every bit of it!

12 hours shifts ? wut

Lots of respect and love for what you all do.God bless you all

Wow they do a lot more than I thought they did! This is an awesome video

Im 13 I wanna be a 911 dispatcher when I'm older so I'm gonna try all it takes in school

12 hour shifts, 7 days a week, 356 days a year? And the job involves intense multitasking while responding to brutal murders, kidnappings, rapes, etc?! And the starting salary is only $25-45k?!? This sounds like the most horrible job ever conceived. Who would even take it?

This was so well edited! I felt like I was watching a TV Show!!

That was awesome. Thank you.

“Just watch your speed” riiiiiiiight

I’ve been called to take the exam here in NJ. They included a link, that used this video, to show what it’s like to be a dispatcher.

this guy did better than our dispatchers here in Indiana they set fire tones off but never tell us anything lol

Just googled "what it's like to be a 911 dispatcher?" And the first video result happens to be in my state!

awesome content

Thanks for posting this video, its a job from an applicant or candidate stand point that it seems like a rewarding job and it is. I did volunteer EMD dispatch before some years back and I recently got certified from the Association of Public Safety Officials (APCO) for public safety level 1 I also have my unarmed security license for the state I live in. Basically I failed I think 2 times already when testing and I failed the 1st time around when I was taking this WPM typing test (tested at 34 WPM when the county I applied for which is my county has a requisite of 35 WPM, Ironically I test very frequently at home at a rate of 49-53 WPM with an above 90% grade........For a reason even unknown to me I got nervous and I remember I began to worry about being super accurate instead of just letting myself do my thing) then recently I failed a cumulative score that tested 4 different areas including a video dispatch test, a typing test, 911 simulation and finally a data entry test..............thing is I failed by 2 points. I have been feeling very down about this actually I feel like a total failure but I wont quit practicing my typing ability and I wont quit trying to improve and I wont quit applying because I know this was meant for me, the universe just likes to see how badly you really want something sometimes.

again love the video

Took me 12 yrs to have enough seniority to request and receive Chritmas Day off ! After 22 yrs of service, it left me with cardio-vascular problems big time. 2 heart attacks and 4 TIAs by age 60.

How facinating how your police deptartment works, Living in Yorkshire England we cannot see what our emergency service do so it is so great to see one works. Thanks

What a great city manager!

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Im actually training in a support service sec. and ohboyy... It was though but kinda fun cuz it's like you're playing among us except here it's with real life. I mostly handle person with anxiety attack, and self harming. And it's kinda terrifying cuz my mentor is always besides me making sure i didn't make any mistakes... But I've been doing so great these days.. Thanks for the vid! I like it:)

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Me : I want to be an emergency Dispatcher also me : *Just now remember that 1 joke i was about to tell my classmate* nevermind...

I love your 2016 FPIU (Ford Police Intercepter Utility) I cant actually tell if it’s a 2013 or 2016 model because of how short it was in the clip...

Do they just dispatch the corresponding units or also take the civilian calls as well?

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I was actually thinking of applying to be a 911 dispatcher recently. As my city is currently hiring, is it a pretty simple but hard job as well? Because you probably get some of the most interesting emergency calls as well.

they deserve way more money

I would like to see a video about atc and 911 dispatch swaping jobs for a day. I find them both challenging

I am currently in the process for getting hired for this job and I am legitimately nervous haha.

I just started training 2 weeks ago and I’m having trouble with translating what’s being said on phone into cad...... can anyone give me advise on how to fix that (if it’s even possible) my trainer I feel is losing patience, she wants me to succeed and wants me to work there with them but I feel like I’m making her lose her patience now

Wow!! Everything is connected yo one place

So they don’t work 24/7 they work 12/7 which is still crazy

It’s interesting to learn about 911 operations

somehow I thought it wasnt good to look at computer screens for so long in the dark, but I guess your eyes get used to it after a while....

Nice job

They need to update those headphones lol

How long does the training take and is it easy?

I am in the emergency services call centre in South Africa. I love it

Heard a lot of dispatcher calls and there were a few who caused other people to die

I'm thinking about becoming a dispatcher, I'm a little nervous. My biggest concern is that I have some health issues with my stomach.

It's a lot more then I thought it was

I can’t imagine how many calls are happening in the world. How is it so quite where I live?😂

As a dispatcher . Did you ever wonder the out come 🤔 of some of these calls

This looks fun.

Where is this ?? At a police station or a different kind of building?

Question; what is the time said over the air do? is that so they can log what times every occurs at; for example when the she said “194, I’m code 4” and then Scott said “194 your code 4 at 10:47”.

How dose Bloomington get called

It was so hard but my supervisor was very helpful

How do you call 911? My dad is dying rn and I don’t know how to call 911

I really like the spillman cad

5:17 nice

so this is where i’ve been getting random traffic stops

Gee I wish I did that for a living...... ......She looks so impressed

That is one very tough job!

I’m in the process of getting hired for dispatch at my Sheriff’s Office, we each have 6 monitors!

Would I be able to go and visit a dispatch station in my city?

The host of this show was so nervous when he put on the headset 😂

I am very nervous to start working. I feel like I’m going to mess up a lot of things. And I’ll Probably laugh at the whole 10:4 things .

The cop lady mumbled her call sign. The training for all of you ought to include intonation. You forget you're not conversing. . .you're announcing. Every syllable matters.

As a 911 dispatcher they have us ask location first. Location is very very important. Then information on the person including names age, then onto what the emergency is about. As im still typing the info down im already dispatching ambulance to location and the info.

Nice

I wanted to become a dispatcher until i saw this video

this minnesota?

You need more subs

THIS JOB SOUNDS COOL

I would love to have this job. But I've got a learning disability. Do they have like tutoring secessions for people who need a little bit more help learning how to do this job?

Im a new typer not that fast yet... is there time for me to learn real quick??

This job saves lives. Awesome work operators. Greetings from the Philippines. 🇵🇭🎚️🎙️🎧

So so so cool now, I wonder if it's just me ?.......like does anyone else think of a Communications center for 911 dispatch or something similar and just go "HECK YES, BATCAVE !" Or am I a weirdo ? Look at all those toys now....um I mean technologically advanced computer systems and screens ! It makes me really excited honestly. Lol.

What happens if something bad happens in the dispatching office, who do they call? 🤔

Any reason why they're in a dimmly lit room working 12 hours shifts? Seems really bad for the eyes.

*12 HOUR SHIFTS?!*

Once I get my Hip Replaced, I plan to apply for a position as a 911 Operator. I am a retired Veteran of the Vietnam War and want to pay back my Country for all it has done for me. Being retired Military, I am used to working 12-hour shifts.

Why u removing comments

We have that CAD!

Does part of the job include dispatching police when pedestrians cross the street legally too?!

Do I have permission to highlight this video on my website to honor our first responder

At 0:38 is that an emoji on that map? Right above the E81 placemarker/pin?

Here for ma Scott Neal

Hey its in Minnesota.

That was a forward slash

Shes cute 😍 And as dispatch.. they make a awesome job, and so much people dont realize that

what if that regular traffic stop turned into a shoot out

Dispatcher is HR of all emergency services(not boss)

My Job of My friend dispatchers of 911 Emergencies

This is my dream job.

Every thing works perfectly in America!