OuiPlease subscription box and bad business 

Fun fact: A company saying "All sales are final" or "No refunds" doesn't actually excuse them from their obligations or consumer protection laws. If they don't provide the service promised, you are 100% entitled to a refund.

I don't think they can say "no refunds" if they didn't send the product

Hey PSA for everyone. From a former bank fraud worker. If you don't receive goods, its a retailer dispute - make sure to contact your bank and specify that. They will then be able to raise it correctly and get you your money back. If enough people report the business through their bank, charges for other people will start to be automatically blocked by the auto security systems and when it hits a certain point banks will talk to each other and the company can have their actual bank account revoked

"A tax write-off does not mean it's free" YES. A very important and often overlooked point.

> Amanda apologizing for snark in her 3rd email Girl they are stealing $300 from you. You deserve to be snarky.

Hi! Thank you for mentioning my video! I just put out another one on the 29th of September regarding my "refund". I find it very strange they didn't offer you a refund because they did for me, though it was only after my unboxing videos were posted and it did take me 8 months to ever get any money from them. Im so sorry that you had to go through this frustration!

The subscription box model might not be scalable, but they're moving to a payment-only system where you always pay but never receive goods or service. Thanks for sharing!

This isn't a business model. This is literally a scam.

Their FAQ and Terms & Conditions both say all sales are final, however, that's only for boxes that have shipped. Them telling you you can't get a refund for the two boxes that have yet to ship is false. You absolutely can get your money back because they have yet to ship these boxes out.

Now, I haven’t actually read their FAQ, but generally “no refunds” means “even if you are not satisfied with your product or service you will not receive your money back” not “once we have your money it’s ours forever, even if we never actually give you the product”.

i don’t think it IS on you. for example: forever 21’s clearance items cannot be returned and all sales are final. i am aware of this. but if i went to the store, purchased clearance items, paid my money, and the cashier held my items and wouldn’t give them to me and refused to tell me why or where she put them, “all sales are final” is not a valid defense for the fact that i didn’t get items that i already paid for. i hope you do end up doing a chargeback. because it’s not as if you got the items and just didn’t like them.

Disputing with your bank is the right way to go. If you can, you may want to get something from them stating they have not sent anything at all and a breakdown of the charges, like $150 to box X and $150 to box y. Just to have 1005 proof they did not provide any items. Additionally, have your bank block them on your card. They may say they have stopped charging on their side, but there is no guarantee and I've seen places play the oh we canceled it for you and then charge as they can.

I'm glad you went to your bank about it, bc even if it's in their FAQs, oui please still basically took your money and ran, and that goes beyond whatever terms and conditions you agreed to about refundability or lack thereof

“All sales are final.” What sale? You gave them money. You didn’t receive anything. There was no sale. What the hell?

I feel like the FAQ "all sales are final" thing had to have been added recently or after all the controversy since that wasn't brought up to Alexandria Ryan in any of the emails she showed....fishy 🤔

From a person who used to work in customer service for a bank: file a dispute ASAP! There’s usually a time limit on when they can credit you back depending on how you paid, and you can file a dispute no matter what. I hope you get your money back! This shady company sounds like they know what they’re doing dragging their shipping past the refund limits.

Wow, i've followed Alexandria's oui please rollercoaster and this was just as infuriating in different ways. I genuinely think she's right in the follow up she posted yesterday that she only got a resolution because they knew she had a platform to air her greviences with them. The fact that they sent you multiple copy/paste emails and had the nerve to say feel free to reach out with further questions shows they don't give a shit about the average person.

me a tax accountant: FINALLY SOMEONE UNDERSTAND WRITE-OFFS

I watched Alexandria’s video yesterday and I’m so mad for you two. You can’t take someone’s money, not deliver the products, and then claim “oh lol sorry no refunds!” That’s literal THEFT. I smell a lawsuit brewing… I hope you get your money back and I hope no one else falls prey to this horrible company.

It's interesting that they state they won't provide refunds, because on BBB all of the responses to the (many) complaints are, after the ones complaining about Covid, that they would be happy to provide refunds. They then claim the only reason they haven't provided refunds in a timely manner is because of an influx of refund requests in May (even though some of the complaints are from as early as Feb). In many cases it looks like only partial refunds are being provided and then since May, no complaints have been answered. Horrible business. If they can't fulfill the subscriptions for whatever reason, they need to stop taking people's money.

From the email, it sounds like they purposely make the bag portion of the website to be glitched and you can't make your selection and then forget about it and just send you into a loop. Especially because they keep confirming your bag selection in almost every email

Lol this is 100% not your fault. When a company’s FAQ page says that “all sales are final,” that assumes you actually receive the dang product you paid for!! They can’t continue to charge you and not send you anything! 🤦🏻‍♀️

In the same way that you're obligated to pay them, they're obligated to send you the product. So "all sales final" is total bs if you get nothing

This company has almost 200 complains at the Better Business Bureau about exactly the same issue. They’ve scammed thousands of customers. Those who have received their boxes also claim that the products are not French at all.

"All sales are final" Sale = money in exchange for a product or service. You received no product or service. So you are entitled to get your money back.

I feel you on the patience thing. I recently lost a close friend to covid and I'm sick of ignorant people who think they know more than the whole of the scientific community.

You're definitely right to do a charge back with your card issuer! They did not provide you with the product as advertised, in other words, they defrauded you! A "no refunds" policy does not apply in that case!

Scammers always use "no refunds" as an attempt to protect themselves by hoping the consumer doesn't know their rights. A no refunds policy doesn't supersede consumer rights laws. "No refunds" for a store can mean stuff like change of mind or clothing doesn't fit, not for an item being broken, defective, falsely advertised or just not delivered at all!! If that happens contact your bank or whatever your countries relevant government/legal service is

"No refunds" usually only applies to cases where you don't like the products. Most any reputable company that doesn't do refunds will still refund you if they *never send you the thing* or it gets lost in the mail or something.

"All sales are final" does not apply when they haven't provided you with a product AT ALL

Omg I’m such a fan of Alexandria Ryan as well as Swell! My two worlds collide!

I have been watching Alexandria Ryan and seen her struggles with them. They only gave her 1/2 a box out of 3 I think? It also was trash (broken items, missing items) They also put her through the ringer to get a refund for the 2 completely missing boxes.

Nah! NAH! Ask your bank for a charge back, because this company took your money and gave you absolutely nothing.

A sale is a contract, so them not sending the stuff in the time agreed is still a breach of contract. I hope you can retrieve the money through the bank because it sounds like they're never going to deliver

I wish companies cared more. I worked for a company that rhymes with froogle and the system wasn't processing refunds. They wouldn't let us tell the customer the problem was on our end. Got yelled at for 2 months. It was horrible

I used to work at a small subscription box before it went under. Shady practices are a part of the game unfortunately 😢

It really sounds like their entire plan is to string people along until they are past the normal charge back window.

So you get charged MONTHLY 150$ for a Bimonthly box worth $300. Sounds like you are paying full retail for the items in your box. Which is the opposite of the point of subscription boxes. Shitty company Oui Oui indeed!😂

The autocharging bs is why I always recommend signing up for these things with a "virtual credit card" like from Privacy or a prepaid debit card Load up the card / set a spending limit with as much as the first month will cost and let them try to charge the card a second time Of course this doesn't solve the other bad business practice of not sending you your first box, so... Maybe initiate a chargeback with your bank?

I have tried a single subscription box, and I ended up having to file for a chargeback. I've watched your reviews but I've honestly been nervous ever since that happened. It was a totally different box and I don't even remember the specific name as it was years ago but I'll leave my story bellow in case anyone is interested. It was a period box, and I was going to be moving soon for university and I thought it might be good for me while I was away from home. It had all these options, Gender Neutral, Kosher, halal, scent-free, nut-free etc. I have pretty sever sensitivities to perfumed products so I ordered the scent-free one, I spent an extra few dollars for the scent-free option. I received my box and it was not scent free, I had an asthma attack opening the box. I messaged them and said, this is not the box I ordered I'm allergic to it, and I want either a scent-free one or a refund. They refunded the couple dollars for the scent-free option, told me they were no longer offering it because not enough people were buying it, but they don't offer returns because of the nature of the products. I replied that I would not have ordered the box at all if I had been informed they were no longer offering a scent free option as I was now allergic to the box entirely. I wanted a full refund, not just the amount for the scent-free option. I had checked the website and the scent-free option was still available (along with a bunch of others which all cost an additional amount and I have no idea how many actually were real options) They never replied to that. So I messaged my bank, including the entire transcript I had with support plus screenshots of the website and asked for a chargeback. They removed the listing of scent-free, only after my chargeback had been processed I don't know if it's coincidence or not, but it doesn't feel like one. No refunds or exchanges is not valid when the product is not delivered as advertised, no refunds or exchanges means if you get the product and it is how they said it would be but you're not happy with it, because you changed your mind or whatever, you can't send it back.

I don't have bad experiences with anything I pay for because as soon as I don't receive the product I ask why and if they don't answer exactly what was asked in a timely manner I contact my bank. I don't play about money. You can't just hold $300 for no reason. I don't like that

"All sales are final" only works if there was a sale to BEGIN WITH!

They're deleting IG comments left and right, that doesn't look shady at all.

Call your bank and contest the charges. You did not receive what you paid for and they don't have to send it

I am so appreciative of you and Alexandria Ryan doing these honest reviews to help us all avoid getting suckered. Thank you! And I’m so sorry you got scammed. That sucks.

As soon as I saw Oui Please in the title I went “oh boy” because I’ve seen Alexandria’s videos. She’s payed for what, four boxes? And received half of one? Yikesss

AR just uploaded another video about this company.....she fought them and actually got a refund.

Just went to check their Instagram and they've turned off comments on most posts and the ones that still have comments have clearly had more than half deleted... Not a good look!

Pretty sure what they did with the "no refunds" thing is illegal. They have to provide the product.

I love how your videos DON'T have music behind them. I'm so sick of RU-vidrs talking over music. Beware Sling - prepaid TV...no refunds no matter what.

watch her do an unboxing of both boxes in 2023 when she finally gets them

"All Sales are Final" implies they're going to sell you something. As far as I'm concerned they have not held up their end of the bargain and you need to dispute the charges with your bank.

tbf "we already have your money so too bad, fuck off" is about as french of an experience as you can get :D

Alexandria only got half a box, and she paid for 3-4 boxes😭 this just makes me mad.

i have secondhand anger! i've haven't even heard of this brand but if this happened to me i'd be crying. i'm broke af but even if i was a billionaire and a subscription service is taking hundreds of dollars from me for NOTHING in return i'd be so pissed!

No no no this is not on you. People can't scam you and then be like 'no refunds' or 'it's in our FAQs'. That's a SCAM. That's not your fault.

maybe another thing you could do is report them to the Better Business Bureau? Something my high school finance teacher brought up once, I'm not sure.....

This was not on you Amanda. No refunds doesn't mean "If we charge you and you don't get your products that just sucks dude" nah dude that's literally theft.

The amount of times Swell apologized for questioning the company ethics after they stole $300 from her was sort of depressing.

antivax sentiments have started to trigger a complete disassociative fugue state for me personally. edit: I wanted to add that the US postal service is scheduled to be gutted soon, so packages will be more expensive and take longer to arrive. Given the state of commerce and how much of it goes through the post service and the presence of COVID now seems an unbelievably bad time to dramatically strip back postal services. I hope this becomes a voter issue because we need to fund the postal service bad.

Do NOT let them keep your money! Write to the AG of Texas, as that's where the business is based. That is one of the only ways people have been able to recover their funds. It is illegal, against FTC rules, they cannot keep your funds.

I had an annoying situation with a styling box recently. I only bought one box, not a subscription but it was still annoying. The jist was your fill out a style quiz and they send you 5 items, then you pay for what you want to keep. There was a styling fee which was supposed to be deducted form the price of the item(s) you keep, if you don't keep anything you loose the styling fee. There was a sale so i tired it. The quiz was pretty comprehensive, they asked a lot of questions, you could select the price bracket for items, and you could select what you didn't want to receive in the box. You could also leave notes for the stylists and i specifically wrote nothing sleeves, no mini skirts/dresses, no crop tops. In the styling quiz they asked about what prints you *don't* like, i selected everything except polka dots & stripes because I'm boring. So, they sent me 2 multicolor patterned tops, one an abstract mess and the other with a small rhombus pattern. One was sleeves, both of them the polyester atrocity your (and my) grandma wears to church. There was also a mini dress, a pair of jeans and a pair of red office pants. So i knew from the start the tops were going back, the dress was blah and too expensive, the jeans were too long and were already hemmed and looked bad double hemmed, also too expensive, but the office pants were ok and reasonably priced so I wanted to keep those. I went to the site to finalize the order, i logged in and it didn't show any orders. I tried to log in & out several times, but my order just did not show up, than I reached out to customer support, they had a chat function. I talked to them for 2 days why the order doesn't show up in my account so i can finalize it. It turned out they messed something up with my email address. They fixed it and said it should show up. It did, so i wanted to finalize the order and pay for the red office pants. I got to card details, filled everything in, then the site told me that card address and name had to be filled out. THERE WAS NO FILED ANYWHERE TO FILL IT OUT. I tired again, then went to my account details, maybe i had to fill out something there, nope. I got tired and went to sleep. The next day i tried paying again, and it said it could charge my card for some reason. I had money on the card. So i got fed up and said screw the red office pants, and selected to return everything. I lost about $10, 5 years of my life out of frustration and 200 brain cells. I didn't reach out to support again because i was over it. Like at this point I'm sorry but if you can't make a website that works just don't bother.

Just make sure to file it with your bank because it's $300 out of your account for nothing.

Amanda: I was very pissed off when I wrote this Also Amanda: writes very polite email, makes a video of her experience instead

I also just hopped over to their FAQ and this is what's listed under the refund section: "We will give refunds on certain orders that have not been shipped, but once the boxes have been shipped you can’t exchange or return items for a refund." Their FAQ contradicts itself. They say "all sales final" then "you might be able to get a refund for an unshipped box"

I feel you on the not letting you know about the delay. Even though it's kinda annoying when something is late, it's worse when you have no idea whats happened and if you put in the wrong address or what.

You are absolutely in the right here. Even if they are a genuine business that happens to have incompetent management, their behavior is incredibly shady at best. I hope you get your money back!

The screaming fit I would have on the phone with one of these folks at customer service would be epic AF. My inner Karen would have an all out melt down. Also I checked their Instagram they delete any negative messages. I hate them, they are trash, and should be sued. you are a class act and are handling this so much better than I would.

I know this is an older video but I am so intrigued now as to why subscription boxes aren't sustainable ! I'd love a full video on that!

I’m so glad I’m finally able to watch this (chronic pain day yesterday, slept a lot lol) because that intro was everything I’ve been feeling for the last 2 months now.

Alexandria Ryan literally just made an update video on this as well, great timing.

It's been a while since I saw a "I bought/watched this thing so you don't have to" so I'm already excited to see this even before watching the video. Love you!

Oh ok!!!!! Glad that you did actually go with the charge back with your bank. Because it's not acceptable at all !! Plain and simple !!!

Any time I come across an online business that has a nonexistent phone number, I’m DONE! When you can only contact them via email, I smell a scam. Nope. 😑

I've done scrapbooking subscription boxes and aside from receiving products that I may or may not like/use I always ended up at least getting the box I'd paid for. And yeah, I'd dispute that with my CC so freakin' fast.

I've always been curious about subscription boxes, but i get the same amount of joy from watching other people open theirs.

PLEASE DISPUTE WITH YOUR BANK!!!! The goods/ services you paid for weren't delivered! Please also report them to the Better Business Bureau! save others!

That cloud cotton sweater brand has done this same thing to me. I ordered in July and still have seen nothing.

Refund policies only apply if you actually receive the product, I would go back at them about this.

your hysterical laughter in response to ridiculous business practices is always so relatable, queen

So glad you and Alexandria are exposing these bad companies 👍❤

your patience is amazing

There are definitely some subscription boxes where you aren't necessarily getting it to get an extra value but instead to get the curation or exclusive access to certain things, but usually that's clear, and also you should still ALWAYS get your first box before you get charged for a second box.

You should file a claim with the BBB! The FAQ says you get charged each time you should receive a box. Since you haven’t received a box, they are in violation of their own terms

I don't know if they're actually allowed to use the FAQ as an excuse since they didn't hold up their end by sending the goods. If it wasn't ages ago I'd say contact consumer affairs! Xx

Man, I applied for a graphic design/marketing internship with them a couple years ago, glad I dodged a bullet with that one

Damn. I'm so sorry you had to struggle through this Amanda, this sounds wildly frustrating. ♥

Hilariously she (Alexandria Ryan) posted another video about them like yesterday so she actually has 3 i believe

The nerve they had directing you to their terms and conditions after charging you twice for nothing. Is fraud in their terms and conditions?

Oh my gosh they’re still doing this (complaint at BBB dated Nov 2022 says charged 4 times, received nothing) and BBB gives them an F 😳 When does this become illegal?

You can dispute the charge with your card. There are consumer protection laws in place where a business can't charge your card for products that weren't received. They already admitted they haven't shipped the products (all three emails). All sales are final implies you received the product box. You haven't. Regardless of a business expense or not, the more reverse charges the banks see from this company, they will start flagging transactions too.

Catch me watching this video twice and liking it in hope it gets on trending and puts this company on blast

Do a chargeback ASAP! They are not sending out anything. Alex released another video just yesterday (at the time of my comment) where she fought to get her money back, and even showed the BBB for this business, and NO ONE has received boxes, aside from an incomplete first box from early 2020.

I love that they think sprinkling in a few french words in an english statement would make it seem fancier and "more french". It just sounds like it was written by a middle school school kid who just had their first French class and is now trying to use every word they learned.

i’m at the same patience level as you with anti-vaxxers that it’s gotten to the point where if anyone brings up the vaccines, and they’re not vaccinated, i kindly change the subject for the safety of our friendship/relationship.

24:46 "does me making this video remind you that you have money floating around in the ether and that you haven't received a box" 😭 really made me laugh

13:40 I know this is your struggle but I almost put my face through the wall when I heard you read out "the Volume 5.6 box..."

Yay! Another Amanda video!!!

Been following this journey on Alexandria's channel and now im ready to get your take too bring it, please rip into them.

No sweetness, u handled it perfectly. Some real BS, thank U for sharing