Philips Hue Bridge - Light Blinking No Internet Connection

gmott2010

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My power flickered one day and our Hue Bridge lost its internet connection. The third indicator light just kept blinking for hours. I tried unplugging/resetting repeatedly but no luck. This video illustrates the steps that corrected my issue. Hopefully this will help someone else with a Hue Bridge that is having a connection issue. Steps below.
Sorry the video is low budget, just didn't have time for a walk thru. When I looked online, I saw several posts asking my same question but, no answers.
Steps I took:
Reboot Hue Bridge
Reboot Router
Log into Router Admin Settings (from PC, Phone, Tablet) 192.168.X.X
Locate Device on Network (list of connected devices)
Change IP address of Hue Bridge (one not in use by any other device)
Give Hue Bridge Static/Reserved (varies by router see manual)
Save/Reboot Router
Unplug Hue Ethernet Connection & Plug Into New Port on Switch/Router

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Опубликовано:

1 янв 2020

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Комментарии : 81

@HERMITBOY Год назад

God Bless you. 3yrs later and your video is still helping. Thought I had to purchase a new one. Thank you.

@doihavtasay 2 года назад

THANK YOU!!!! You have saved me HOURS!! After watching I realized *I* may have caused my own problem!! Recently installed Nighthawk to control kid's internet usage, and yep, had turned Hue off by accident! Did not think to look.... duh.

@gmott2010 2 года назад

Thank you for the positive feedback!

@AnimalTree215 3 года назад

thanks I’m a kid so all of this was confusing but I got it in the end thanks to your simple steps thanks man

@gmott2010 3 года назад

That's awesome, I'm glad you got it fixed. Thanks for watching!

@evilutionltd 2 года назад

Mine haven't been working correctly for nearly a year. The time based dimming wasn't working, the app wouldn't connect even though Apple Home still functioned for controlling the lights and so did all of the accessories. I tried everything including buying a new hub and that wouldn't connect either. I turned off DHCP as you suggested and the new hub connected to the internet straight away. I reinstalled all the bulbs and accessories and everything works again. Nice one!

@gmott2010 2 года назад

My hope with these types of videos... Share enough of my experience that someone else can hopefully benefit. Thanks for the positive feedback!

@thewiswestra288 2 года назад

Worked like a charm! Thanks a million for this great tip

@gmott2010 Год назад

Thanks!

@krs227 4 года назад

This is probably the most useful phillips tutorial on youtube. thanks for taking the time to put this together!

@gmott2010 3 года назад

I've been slammed with work, I meant to say "thanks!" much sooner for the kind words!

@ryancarrillo7858 4 года назад

I just unplugged the power to the router for like 10 mins. Now it works like normal

@ScottTaylorRealtor 4 года назад

Thank you 🙏🏼 This is the only thing that worked!!! 😀 I watched at least 10 videos before I found yours and nothing worked. I’m so grateful that you posted this.

@gmott2010 4 года назад

Your welcome, happy to hear at least a few people found this helpful. Thanks for the comment!

@Pizzacloud1 2 года назад

I just did what you said and my bridge work know because Of You , Thanks for you information (your The Man)

@gmott2010 2 года назад

Thank you so much for the positive feedback!

@sefasavasl4596 9 месяцев назад

Very helpfull. Thanks man very appreciated.

@octaviomoreno6041 Год назад

Thank you!!! It helped 🙏🏽

@Superman-du4po 3 года назад

Worked like a charm thanks

@gmott2010 3 года назад

Welcome, thanks for commenting!

@kristianpeterson2571 4 года назад

I’ll try that. Thanks!

@Richard_GIS Год назад

Thy so much, by the way, i found out that even a network cable connected gives power to the device, i think thats why the port changing helped

@Pdillaphoto 2 месяца назад

So what if it still blinks after trying all other connections for the LAN cable ? Already tried to reset it aswell no luck ?

@gmott2010 2 месяца назад

Try giving your Hue device a "reserved IP address" in your router settings and reboot everything. Good luck! Helpful video: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-dCAsHdRBrag.html

@meggybaby1990 8 месяцев назад

Dang this really saved me. My power didn’t even go out, but I lost internet connection briefly today and this video saved me. I had no idea how to do the DHCP step, so all I did was switch where it was plugged into my xFi gateway and it’s fixed! I am curious if you ever were able to plug it back into where it was before? Like what if this happens again and all my ports have been used and had this issue? Lol I might be pre-stressing, but I am worried it will happen again! Thanks so much ✨

@gmott2010 8 месяцев назад

I know what you mean, nerve wrecking whenever the lights flicker. My Google thermostat just stopped connecting to WiFi after outage here recently. Sorry lol. I would have been more detailed about the reservation step had I known so many people would encounter the same issue. Happy to hear the plug cycling remedied it 😀Would love to do a update or part 2 about the IP reservation part, just been so busy. Ty!

@lsolanod 2 месяца назад

It was fantastic that I found this video! I was going to do a factory reset! 😂😂😂 Thank you!

@powhodee 2 года назад

Worked! Thanks!

@Sidiq007 4 года назад

this worked for me.. thanks

@gmott2010 4 года назад

Glad to hear, thanks for the comment!

@gmott2010 4 года назад

** Update** 5/20/20 Since making this video, I replaced several small switches on my home network with one large tplink switch and we've had a few power outages from storms. So far, the device has not had the issue return, it has booted normally. Whatever originally causes this issue to occur is still unknown and I have not experienced it since. I listed the steps I took above.

@WendyLopezGazquez 9 месяцев назад

I don't know you but I can kiss you out of gratitude! Even after 3 years this was the only solution after days of struggling! Even the Hue customersupport couldn't help me. ❤

@gmott2010 9 месяцев назад

Thank you so much for the kind words! Seemed like too weird of an issue not to post about it. I look forward to the day I can create more, helpful content. Wish you the best!

@MrTomstar101 4 года назад

Is it important to give the bridge a reserved DHCP address? If so, how do you do this? Thanks in advance

@gmott2010 4 года назад

It shouldn't be important. However, my bridge went into an offline mode for hours and wouldn't reconnect. I tried a few different things but never reconnected. I finally got it to work by assigning it an address and resetting. I haven't had any issues since. Assigning a reserved address all depends on your router. I would look up your routers model number. You should be able to download the .pdf manual from the manufacturers website. The manual may even include screen shots.

@thealphareich 2 года назад

My third light is blinking after losing power but everything is working fine, I don't know what this means.

@peesmkr 3 года назад

I find that if you unhook the power to the Hue Bridge it will reset. The problem is the Bridge powers up before the router can find signal when the power comes back on,

@cteezy1983 2 года назад

Thank you!!

@Y0uknkowwho 8 месяцев назад

Thanks for helping

@heythere9953 8 месяцев назад

Hey, when I visit the Wifi app it says philips hue is connected „LAN“ but it still blinks. Can you help me please ?

@vincents3799 2 года назад

IT WORKS

@MegaJh15 Месяц назад

Ayuda por favor, hoy por fin me llegó mi kit de inicio el bridge se conectó y se actualizó ahora solo muestra la luz de energía y las otras no están no hacen nada, lo intente restablecer pero igual no hace nada

@Pizzacloud1 2 года назад

I had to wacth your video , my hue bridge just did the samething to me 😐

@DrCartouche 3 года назад

Ok so my bridge was working like a charm until 30 mins ago when it just stopped working, the first led is liten but the 2 others don't work at all, even though it's connected to my switch. What can I do?

@gmott2010 3 года назад

I feel like in my situation, something in the Hue Bridge or Router (a setting, memory or data) was corrupt. My goal was to basically force a reset of the device and the devices existence on the network. I would try cross referencing some of the success comments on this video with the steps I point out as well, see if anything affects your device in the same way. Seems like some people are getting success with tweaking their router settings and physically unplugging/resetting wires. Steps I took: Reboot Hue Bridge Reboot Router Log into Router Admin Settings (from PC, Phone, Tablet) 192.168.X.X Locate Device on Network (list of connected devices) Change IP address of Hue Bridge (one not in use by any other device) Give Hue Bridge Static/Reserved (varies by router see manual) Save/Reboot Router Unplug Hue Ethernet Connection & Plug Into New Port on Switch/Router

@BruceandRobin 6 месяцев назад

Thank you 🎉

@mutlunun 2 года назад

That worked thank you

@gmott2010 2 года назад

Welcome, glad it helped!

@FunWhiletubing 10 месяцев назад

I connected my bridge directly to my main router (I have those three mesh system router nodes) and it seemed to fix it for me.

@Little_Bitz 2 года назад

Thank you for sharing. I edited my reply to share what issue I had, in case anyone else has made a stupid mistake like I did. While I was trying to connect a new set of lights, my phone did not recognize the bridge. I was trying over and over for two days. Then I saw this video and thought while I try this, I may have to turn off my VPN. Turns out that’s what it was, my VPN was blocking my phone from speaking to the bridge. Oops. I have it on almost always just by default so naturally I just forgot that it interferes with connections. Hope this helps anyone who might be making a silly mistake like i did.

@gmott2010 2 года назад

Thanks for sharing!

@nelsoonkun 10 месяцев назад

I don’t know hoy to do the dhcp thing, can someone explain?

@VPN_Fussel 4 года назад

Omg thank you!!!!

@gmott2010 4 года назад

Julian Krug Welcome!

@TheRazorcraft 4 года назад

@@gmott2010 Can you please elaborate the steps you took? I unfortunately can not find a good guide. However I am certain, that I have the same problem

@gmott2010 4 года назад

Tim look up “how to assign static/reserved IP addresses for your specific router. Once you know how to do it for your specific device, look for and assign an IP to your Phillips bridge. When you save settings on your router (depending on your router) it causes your router to reboot/reset/update etc. Next just unplug the power to the bridge and if it’s connected to a network switch unplug the power to that too. Swap Ethernet ports for the Philips bridge on the back of the network switch. Turn the power back on to all devices. Watch for the indicator light to turn solid. Mine did less than a min.

@TheRazorcraft 4 года назад

@@gmott2010 thank you!

@yuneehello День назад

Can you tell me to do this with the phone 😢

@pepenapoles 4 года назад

mine disconnects from internet and zigbee light flashes every 5 min.. any idea? can not add any lights, was working fine for a couple of years, Istalled a mesh deco e4 but even if I reboot everything and remove the mesh... same issue every 5 min..

@gmott2010 4 года назад

I have a newer linksys ac router and since, I established a static IP, I haven't had any issues. I don't why this fixed my problem. When I searched online I found no help. I posted this video hoping that someone else might have similar luck. It appears to not be the same fix for a lot of folks. I wonder if it varies by router.

@pepenapoles 4 года назад

gmott2010 already established the static IP but no luck on my problem.

@jesusarmendariz2904 4 года назад

Whats a static ip

@Chromatic3000 3 года назад

I have this exact issues, it disconnects every 5 min. Did you find a solution ? I've tried "everything"

@pepenapoles 3 года назад

@@Chromatic3000 yes!! To Buy Other 😔 hahaha after hours of investigating and being in the phone with support. In my case I might damaged it by connecting my router charger to it by mistake...

@louise7373 2 года назад

Y'all can get into your router settings?

@ibmick8689 2 года назад

Still having a flashing blue light. Nothing works for me. 😞

@jeweetzelftoch 4 месяца назад

thx

@josefmathan 2 года назад

can you show a video on how to do it step by step like changing the settings

@gmott2010 2 года назад

Here is a video that thoroughly explains assigning IP addresses. Info starts at 50 sec mark, ends at 1:55 for IP reservations. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-Relney5cNYY.html

@faris-adara Год назад

@@gmott2010 Can you re upload that video please?

@tinagirotti94 3 года назад

sorry I speak spanish and I don't understand what to do. My lights say: unable to connect. Status: connecting. And they don't connect. I reset the router, the brigde and it still doesn't work. What should I do?

@gmott2010 3 года назад

Google your router model and find the manual. Look up how to assign "Static or Reserved IP Address" instructions for your router. In your routers settings assign the Philips Device a new IP address and reset your devices. Change the ethernet port that your Philips Hue is plugged into as well (see video). Seems like a combination of these steps are getting the device to connect for some people.

@brooklynant2047 3 года назад

You said a lot without really saying anything so watching this I’m more confused than before. How did you “reserve” your dchp address? What settings did you change on your router & how? You see what I mean? You really never gave anyone the answer to the problem. I can fix it by rebooting my router & Hue Hub but it keeps happening again eventually & who wants to keep doing that?

@gmott2010 3 года назад

You misunderstand my video all together. I am sharing an experience I had with my device and some of the things I tried. If you learn from it great. Sorry if you're not tech savvy but I'm not your IT dept. so if you want someone's help, learn to ask for help without being rude. I've already stated everyone's equipment is different and to refer to YOUR service manual/youtube on how to perform those tasks. You see what I mean? Do some research, these steps are pretty basic. Good luck!