Phone repairs are getting ridiculous - Here's why. 

This was an extremely painful video to make 😅Do you guys have any repair horror stories? For my video on why the internet is starting to break: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wVYG1mu8Lg8.html

The funny part isn’t that it’s ridiculously easy to break, but the company’s who make them do everything to make them as hard to fix as possible

A lot of the repairs I used to offer I just stopped offering altogether because I'm not able to get quality parts at reasonable prices anymore. It is unfortunate, but everything eventually comes to an end, and the era of us being able to offer certain repairs at competitive prices with good parts has come to an end. I did my best to fight back against it, and I lost. I lost bad. All I ever wanted was to share the fun that comes from following a diagram, solving a puzzle, and making the fan spin with the world. For a short period of time, I had that. Now it is gone. At least I can say that I tried.

Luis Rossman has been lobbying and advocating for Right to Repair here in the US and he goes very in depth in many videos in how Apple is trying to control everything and prevent user choice in device repair, not just the phones

Funny thing. My S23+ fell off my motorcycle at 110km/h on onto the highway. The case fell off and the back of my phone was shattered along with the metal body being shredded. Screen was totally fine but the screen protector was smashed. Took it to Samsung, to replace entire back glass and metal body, $95 parts and $15 labor (I'm in Thailand). They accidentally broke the screen on repair and replace it with a brand new one for free. After this, I don't think I could go back to Apple. On my iPhone 11 it was cheaper just to buy a new phone than replace the back glass.

"Its a real scam". If the screen of a latest Iphone breaks we have to literally pay half the price of the phone itself to repair it! 😐😐😐

As a repair shop, I just stopped taking in iPhones all together. It's just not profitable since customers don't want knock off parts but aren't willing to pay for genuine parts either.

Best option: don't buy Apple products.

17:57 this guy saved your reputation.. i was wondering why is no one recognising you 😂😂

This is 100% on Apple - they made it incredibly hard for repair shops to fix it - all the pairing and expensive parts, not even talking about the way phones are glued together.

It's messy no doubt, A repair shop nowadays is kind of like your barber. You want to build a relationship with one and keep going to them. It is quite annoying the amount of disclaimers I have to give before/after fixing an Apple device vs let's say a Samsung, but most people seem to understand and don't mind. The aftermarket displays are a hit or miss but once you find a good supplier they can get really good, I'd say maybe 90% as good as the originals. With a good warranty, those make for very cost-effective options. The best practice for repair shops is to be as helpful as possible because there's a lot to explain.

The last time I went to get my phone repaired was for my iPhone 6s Plus and they glued a piece inside of the phone, so a year or two later when I went to Apple to get my battery replaced, they told me that somebody repairing the phone had glued something inside so they just said we’ll give you a new phone because someone screwed up this job. I think they thought that someone at Apple had screwed up the job because they just gave me a new phone instead of replacing the battery for the exact same price as the cheap battery replacement at that time which I think was only $50. This was years ago when the iPhone 8 was the newest iPhone, so I think the repairs were much cheaper because now it is stupid expensive.

Big man finally brought this up! THANK YOU! The world needs more coverage of this, Louis cant do it alone

A counterpoint on the "you don't have the guarantee" of a bigger shop; Louis Rossman made the opposite point, that the small sketchy shop guy only really has his reputation to work off and isn't getting the big money because he doesn't have the look that makes you comfortable, he is often going to give the best service because a big part of his business is going to be word of mouth.

The ad placement was actually genius, making it so there's no need to skip it because it adds context to the video is genius

I swear samsung is strategically placing multiple ads on these videos,i got like 3 for the same galaxy phone already

I remember fixing the iPhone 5c, switching out my sisters screen for my broken screen. It was easy to repair back then. A few months ago, I bought a Sony Xperia Play on eBay and switched out the screen for my broke version. Also easy. New iPhones suck for repairs.

“iCrack” being the name of your phone repair service is wild 😂

Ex IPhone repair technician here, generic iPhone screens costed us like 80 quid and came with true tone capabilities, the only loss was they where not Oled and bezzles are slightly bigger. Rarely heard a customer turn it down. Official Apple started at 250 and just shot up from there, company would have went under if all we sold was official... As for how long to repair, I could replace 30 iPhone screens a day, it took about 15 minutes per screen, we say 30 minutes incase of complications or a faulty part. Yes 100% apple locks parts to a ID code, we had ways of getting around it if we where very careful and took our time. Like connecting the ftp cable of the face I'd module to a third party tool to copy its code and copying the original screens data, etc etc. If we didn't do this parts would just stop working for no reason at all. New screen, no face I'd, new button, no 3d touch or touch I'd even if it was a genuine part, new camera, no camera lmao. Apple are an absolutely horrible company, as a technician I hated them

Thank you for using your channel and your position to find all this out for us end users. It is a costly experiment, but it has given us a great insight into what to do and what not to do. In fact from now on I think I will be buying used phones, I don't fancy huge repair bills on top of huge expense on the original phone! Great video!

The strangest part is that he is one of the biggest tech youtuber from Europe but not a single European recognised him 😮

I love the current trend of tech influencers holding the big guys accountable, rather than reviewing crates of Chinese knockoffs. Asking for doing better or risk losing a huge customer base is more effective at getting makers of your favorite products better.

Major correction - the repair industry in general does not suck, but the repairs for Apple products suck! The repairs for non-Apple Android devices are thriving where you can get good quality parts for cheap and the skill level of repairmen in general is pretty high too.

I lived in Nottingham for 12 years but had to move for work last year this video is a brilliant nostalgia hit of Nottingham i miss it great city

As someone who also lives in Nottingham, I absolutely love seeing the local locations and businesses! 😆

As an engineer, the truth is, if any of these companies cared about repairs at all and weren't making a KILLING on selling you repairs, they could make the phones borderline unbreakable. They could also make the phones easy to take apart and put back together at home. Why don't ALL of these flagship phones have sapphire screens yet? Why not give us a $30 case that is shock-proof? Because that would cut into their bottom line.

Having watched Louis Rossman's videos and following the big tech companies, the reason independent repair shops are having to charge so much and jump through so much hoops is because of companies like Apple and other big tech companies. Monopoly is what makes them the most money after all.

Im so here for a man with an audience the size of the one he has for calling out bull crap in the tech industry when he sees it.

I didn't even notice the sponsorship at first. Not over the top. Love it.

Man, icrack can just send the phone to official repair store and keep the 50 bucks 😂

This is why companies like Fairphone and Framework exist. You can fix it yourself, or get it fixed for cheaper as it's designed to be easy to repair.

Living in Nottingham, I walk past these places all the time so it's kinda cool to see them in a video. I'd be interested to see you do one about battery replacements. Because if you're lucky enough you may never need a screen replacement but every phone's battery will wear out in a few years. And with people keeping their phones longer (I still use an iPhone X), this will become increasingly relevant over time.

I use an Otterbox Defender Pro on my s22 Ultra. The case has a lifted edge, impossible to break on the corners and keeps the phone off of smaller rocks. Phones are getting so thin that they don't fit in the hands properly anymore.

Hey @Mrwhosetheboss , as a repair technician who does both genuine Apple repairs as well cheaper ones regularly, I can say that the cheapest screens are actually LCD screens as compared to OLED on the original. That is why the cheaper one is not as slim and the viewing angles suck. Not to mention true tone is gone and 50Hz refresh rate.

You went incredibly easy on Apple in this video. Also to the point that I felt the video legitimatize their anti consumer tactics.

Had to get my S20+ Galaxy screen replaced recently since it has a ton of notes on it and it cost my $230. It was a lot but a small price to pay to get access back to certain things.

A sneaky thing a lot of shops do with their warranty's on receipts, is they use ink to print the receipts that fades over time, so you receipt becomes useless.

my God, geolocking authorized repair location?! that's beyond Orwellian, mate.

Phone repair technician here. Small shops are good at changing screens. Anything else, u are ruining ur phone. In usa, iphone 12 screen costs 30$(generic one) but shops take a 100$ cut on top of it. so the price goes to 130 - 150$. Individual stores were a decent option before iphone 14. U can get repairs under 99$ but recent software updates make it hard for both parties. Most stores are inconsistent with prices. So if you are getting a screen repair, u can bargain the price. And they most likely will go down. Watch out of scammer stores. Some stores offer 2 options, cheaper and original one. First they quote you the high price and wont mention if its original or not. If the consumer doesnt ask, they install cheap screen and cash the rest. Also the warranty they promise is not reliable. They can say whatever they want to not repair if it costs them something. So I recommend get your screen replaced with generic screen if your screen breaks (you wont notice any difference mostly). But if the back is broken, forget it. Either go apple or buy new one.

I love MrwhostheBoss Videos, Been watching for many years now. My favorite tech RU-vidr. I also live in Nottingham. I would want a picture as I am a hype fan. Will continue to watch for many years to come

"Iceack, why not iFix?"😂

Every time I think about getting an Apple product, I realize how absolutely AWFUL their greedy monopoly has become. Because they're doing EVERYTHING in house, and no one else can get access to their software or hardware, they can charge whatever the heck they want, and people have to pay it. Instead of allowing people to repair their phones, they charge exorbitant prices in the hope that people just buy a new phone, which they make more profit on. That's why I laugh every time I hear them talk about their "green efforts" or "eco friendliness". Besides the fact that you don't include a charger anymore, creating more packaging for separate products, the fact that people can't repair their phones and just have to throw them out is TERRIBLE for the environment. I hope that right to repair becomes an enforced standard worldwide, but it doesn't really seem too likely at the moment. We're living in a world of greedy monopolistic mega corporations, and it hurts everyone but them.

As a fan of Louis Rossmann I thought I was fully aware of the shit apple is doing but this truely shocked me. We need laws for affordable rights to repair

your voice is so calming, i could listen all day!

Repairing costs for all iPhone models tend to be high.😢

In my lovely country Uganda, you leave the guy repairing your phone, even for 10 minutes, you might get another fake phone instead.

So the “cheapest” option is paying 50% of the value of the phone and the option that doesn’t come with any downsides costs 80% of the value of the phone. At this point, just buy another phone or switch to android as much as it pains me to say

Great video Arun. Imagine what it’s like to try and get your iPhone repaired in Zimbabwe.

The amount of effort Apple puts into controlling repairs is infuriating.

This racket has to end. Peoples lives, finances, id documents....etc are tied to phones. Not to mention the amount of countries going cashless and using phones primarily for payments. They need to stop making it so difficult and expensive to repair if something goes wrong.... It's so obviously designed to push people into buying new phones.

I work in phone repairs at an Apple Certified repair shop. All of this is Apple's fault, they make everything as difficult to repair as possible and set the price of all official parts. Insurance is the only cost-effective way to repair iPhones. Apple's parts pairing does absolutely nothing but be anti consumer, and prevents you from repairing your own phone. There is 0 justification for it. I will say that for older iPhones, 3rd party screens are nearly identical to OEM. The iPhone 15 aftermarket screens are just too new to have many good quality ones yet.

the "middle option" has to acquire the genuine part and make money on top of that.

14:14 Android have a thing called REPAIR STATE this locks down the phone but give a repair shop access to diagnostic, so you don´t need to wipe your phone, besides the normal wipe, still leaves stuff on the unit that can be recovered...

First 10 seconds was brutal 💀

I work for an Apple IRP (Independent Repair Provider) and can tell you lot that repairs with Apple parts are a huge pain in the bum. We actually have to order the parts through Apple GSX and then wire the money directly to Apple within 7 business days. If accounting is too busy or overlooks the transaction request, the order will be canceled. If everything goes smoothly, shipping takes something between 5 to 10 business days. Within that time, the device is not allowed to leave our shop. If it does, Apple is allowed to revoke our IRP status. And on top of that, we don't make nearly as much money as we would with 3rd party parts of the exact same quality (if they existed to begin with). So basically with everything considered, we almost lose money because of the original parts. We would've to charge more than Apple does to cover our costs as we would with non genuine parts. I can only assume, but I think that could be the reason why other repair shops charge more for Apple original repairs. Oh, and that goes for iPhones and MacBooks alike. Additionally as an Apple IRP we're not allowed to perform repairs within the warranty. We have to send them to an Apple Authorized Service Provider for that. Thing is, most AASP here suck, with two to four weeks turnaround time, or simply close because performing repairs for Apple is not profitable enough - even for them.

has repairing really gotten that bad ??? how many brands are coding their parts for repairs so i can never ever buy them

i would be honored to repair your cellphone such a great youtuber in store! nicest guy on earth hahah

I can’t say I’m surprised. I went to a mid-ranked repair shop to ask about a charging issue with a family member’s iPhone 8 and their quote to replace the charging port (without evening looking at the phone) was half the price of the phone! Went back to a less popular local repair place I had used once some years ago. They looked at it for free, informed me the port was just loose, and repaired it for $20. No charging issues since.

As someone in the repair industry, I implore you to please NEVER call it water PROOFING again (@18:48). It is water RESISTANCE. Your phone has never been and will never be water proof. I cannot tell you how many people have come in and got mad that their phone was unrepairable after they dropped it in water and say "No It'S wAtErPrOoF"

Now this is the way to do an ad. Bravo. I didn't feel preached to and it didn't feel shoehorned or disingenuous in any way. And it was informative. I used to use Opera a long time ago (currently Firefox), but I had no idea they had built in their own AI. Thanks for the info! I'll be downloading it to reacquaint myself with it and try out the new features.

Can't wrap my mind around that people pay so much money to get an Apple product when there are MUCH better phones that are hilariously cheaper out there!! WTF? Just to be able to say "I have an iphone"? Well yeah, you do..now what?

Why dont the iCrack shop accept the phone, pay Apple to repair it then charge the owner of the phone more than they paid to Apple?

I've been repairing phones for years. All of this has been normal, from the different screen qualities to Apple being the biggest ripoff imaginable while being notoriously difficult to work with

I welcome you to Bulgaria my friend. My uncle runs the busiest apple repair shop in town. Non apple certified from what I know, BUT any damage is fixable. True same day service, not that schedule appointment bs. 99% of parts are always available.

To much effort for this information content, you got my respect.

I've worked in two official Android manufacturer repair centers and they don't cost that much to fix. If the cost of a repair hits a certain threshold then they just replace it for you.

I recently waterlogged my S23 Ultra, went to EE who samsung said were the best place to repair it. The guy took one look and said it's not repairable and I should throw it away and claim another one through insurance. Went to a local guy to get the data recovered (which EE said probably won't be possible) and he fixed the entire phone in a few hours.

There should be legislation against hardware locking spare parts. There is absolutely no technical reason to do such things. The only purpose is to build a monopoly.

Louis Rossman made a comment about this video and, oh surprise! Arun didn't say anything about his comment. At the end, this video was an Apple's 22 min advertising.

I bet, the green phone is no longer an OLED screen but an LCD screen instead. Thats why viewing angles are trash and the screen is more darker.

*iPhone "Fixed the title for you" - Chad Android User 🗿

That's why for the past few years most people just tell you to buy a new phone if your screen is broken, the screen alone costs more than 50% of the whole phone, it's crazy, and most "warranties" don't cover specifically the screen. That's probably the reason I see people walk around with broken screens for months if not years, shit's too expansive to fix.

You need give your editor a raise bro... those.editing skills are next level

In my country the situation is worse. No company is officially present here. They give you two choices either choose the fake part or the original part at twice the price, in the end they just put the same fake part.

I feel like an old man, but I am going to say it anyway: i am tired of everything breaking all the time. And it is harder and harder to fix things. Add to that, they keep making things cheaper and easier to break. Add to that, they are getting rid of buttons and adding more screens. (Get off my lawn!)

Hey Arun, can you make a video on the Huawei Pure 70? Saw an ad for it and the design looks really cool. Would love to get a deep dive on it some day!

The real takeaway is to never buy an Iphone, if you want easy and cheap repairs.

I still find it crazy that Apple went out of their way to include a detection software for the hardware. Just to make sure people are using parts they made. Shows how greedy they really are. They already bought the phone! It is theirs! How about just let people decide if they want to get a genuine parts or not.

My phone survived being robbed at gunpoint, tossed out of a running car, sitting in a ditch for a night, found by a guy walking a dog, turned into and examined by the police, and returned to me by the detective. The secret, a genuinely good phone case, and that's why phone makers don't include them in the box. No damage to the phone and I'm still using the same broken case a year later. Cases are just so much cheaper than repairs.

I work for a Apple Certified repair business, I'm not sure why the whole process is shocking to you when you have years of experience on the matter? Apple tracks and codes all their parts and we have to use their system called GSX. They track the IMEI and serial of the phone for all repair purposes. We cannot even order parts until we have a diag of the phone and Apple has to approve the repair and then sends us the parts.

The guy who was so excited that he was there was so nice

The second guy you contacted is the kind of guy I want. Straight forward, no BS, and hustles. He has the kind of business that grows because you do good work cheap and people tell other people.

5:44 he got bird flu 💀 salmonella

Currently watching this video on a laptop coz my phone broke. It's been 3weeks the repair shop still stalling...

Key take away: don't buy Apple trash when android is the very clear superior product.

I worked for a small computer shop that fixed all kinds of computers and did residential and small medium business support. For this instance getting parts was not to hard for most things but the shop owner was a snake oil sales man ripping people off with labor cost and inflating part cost. Also he bought refurbished parts and sold them as "new." I have also watched enough Louis Rossman to know companies like apple can also be the snake oil sales man. There is a video he posted where a Mac books backlight was out. The problem was a damaged display connection cable having a bent contention pin. Apple stated they needed to replace the laptop motherboard and it was half the cost of the laptop. Louis seen the bent the pin and bent it back. Gave the Mac book back to the customer at no cost recommending to replace the $20 cable. In other words for me for any repairs(electronics, Home, Auto,etc...) I am skeptical on who to trust. I like to look into the repairing things so I know what I am getting into if I do it myself or have someone else do it.

This is such a detailed video… As a Nigerian who’s been a long time subscriber to your channel, I’m so happy you made this… I had an IPhone XR I took from my cousin that suffered a broken back, she tried to fix the back with a local repair shop and the mf cut off power to the phone, we had thought it was dead until she gave me and I fixed it with another repair guy, however I was left with a messy looking back and few months later, small light rain splashes Face ID was gone and I couldn’t do nothing…. Sold it off and got the iPhone 12 (supposedly UK used) a term for 2nd hand phones shipped from abroad… Just this year a drink spilled on the IPhone 12 and Face ID now doesn’t work, for a phone that is supposed to be water and dust resistant. Until now I have shrugged off the urge to open the phone up, who knows if the last owner did same… Here in Nigeria, no support, no tech helpline, the public purchases these phone enmasse and Apple just dumps shit and shit on us, IPhones cost an arm and a leg and if not for the video camera as a creator, I’d be pi**ing on them. Terrible…. You could put an armored case and a rhino shield screen protector only for a droplet of water to stop your phone from responding… who do we call?

I actually like the emobile repair guy, he did his job as promised and did not tamper with the back because he knows he is not good at it, also he did say the screen would be generic but seems to work fine apart from a few things normal people do not really care about

I have a system I invented myself. Essentially, a length of sturdy silk binding through a tiny hole in the corner of the phone case, attached to a carabiner. At the low cost of making a tiny holy in the pocket of my jacket, this allows me to secure it from falling while still having the length to use it with no problems.

4:23 Regarding Apple, "...they're very clever." Hey, you spelled 'sleezy' wrong.

Brilliant video, learned a lot from it

This is the biggest reason why I refuse to ever buy an iPhone. This is a literal scam they are getting away with every day.

So, a little insight. I work as a repair tech for a corporate chain of repair shops (I work in a franchised location, however). We are able to do certified apple repairs with genuine parts, but it does tend to be more expensive than Apple, because, since we have to purchase our parts from them, they set those part prices pretty high. To come out making any money or even just breaking even on repairs when things like labor are taken into account, there's not a single modern iphone I can do a genuine screen on for less than $300. Pro and pro max variants are usually around $400. Aftermarket screens can be hit or miss. For older phones there are really good quality options (12 and older, though the base 13 and 14 models also have decent aftermarkets. For the Pro and Pro Max of the 13 and 14 all of the aftermarket screens I've seen have been...garbage), but newer ones, especially the pro and pro max variants, it's a 25/75 in favor of a terrible quality screen. Back glass is more complicated because all phones 13 and older (and the 14 Pro/Pro Max, because they only made the base and Plus with modular back glass for some reason) require full housing replacements, or the cheaper and really terrible laser rear glass removal process which has a chance to completely brick your phone, even if done "correctly", so the repair is incredibly time consuming and expensive. Our shop is a Samsung and Google partner so we only use OEM parts for all of those repairs, and those are also fairly expensive, but the devices as a whole are significantly more modular and repairable. Pretty much every part can be replaced (though, as their repair partners, we do have testing requirements they have to pass post repair, which is sometimes a bit time consuming, but also better for the customer because it guarantees repair quality). Apple is the only company pairing all of their parts to their phones, and in some cases it's understandable, but in others (like the flash, for instance) it's clearly just a tactic to make sure all repair revenue is funneled through apple, if they offer than specific repair at all. If not, they still get your money - they sell you another phone.

Fans:Would you lose Arun:Nah I'd RickRoll

I bought an iPhone 15 in the Apple Store and bought the screen protector which Apple applied. I had to wait 25 minutes for my appointment to buy the phone. Before I left the store I noticed there were a number of dead pixels on the screen. I immediately approached the salesperson and pointed this out. She made an appointment with a "genius" and he spent 45 minutes doing tests. I told him that I hadn't actually left the store and couldn't I just get another one. He agreed that it was still under warranty and said I should come back in 90 minutes after the screen had been replaced.

If you want to repair a second/third hand Iphone, cheap repair makes sense, no way you are gonna pay more than what you bought it for.

iPhone 13 Pro Max: has update. Camera now no longer recognized as “official part.” No fix. Never worked on it or anything

That 'Middle' repair option that you were looking for does exist. It is the actual, HONEST, independent repair shop. You can expect to pay a little more than at Apple, but you can usually get your phone fixed the same day, or next day. On older devices, there are legitimately good, aftermarket screens. For the 15, there isn't. You either get crap aftermarket (that is really only suitable for a carrier trade in), or you get an OEM screen pulled from another iPhone. The big problem is finding the honest shop. Customers don't really want to hear the truth. They want to hear that they can get it done in half the time, for half the price, yet get 100% of the quality. And that just doesn't exist, at least not on the current devices.

If there is ONE THING I could say that keeps me coming back to your channel, I can't even say the tech. It's the CONSISTENT RICK ROLLING. 😂

In China, I repaired my phone (way worse than what you showed in the video) the total cost of the front and back cost less then ¥1,000 and it was superb