Since I work in retail, and am also a customer, I can see it from both aspects. The examples shown here are legitimate problems with service, but that is not always the case. What I've learned, is that customers can be entitled jerks, who will scream at minimum wage employees for things that are out of their control (like policies and prices). Guess what? The customer is NOT always right. In fact, they're usually wrong, but you have to stand there, and get berated and insulted. By the end, if a customer says they're not coming back, most of us think, "good riddance, then I won't have to deal with you again". eg. A customer lost it on us today because we don't have a public washroom. We're not required by law to provide one. We have expensive items in the back room, and Loss Prevention does not allow customers access to it. Yet, somehow, this is my fault?
I see your point but I think in this video, they're only tackling the issue of bad customer service, and its in the title. Ive never complaint even once because I just think this person must be having a bad day or I wouldnt want them to lose their job but it would be good to know how to handle these things properly and in a civil way so the other person dont feel attacked and it wouldnt result to them losing their job although they didnt really give proper advice in this video, I get the point of the experiment
Yeah? What if their "complaining" was cuz they had to "GO". Sounds like a great reason. Ever had to go to the bathroom really bad? Maybe they didn't want to say it. "Authority" subjugates and holds those under in fear. Surely, you can't dispute that. It's also more authoritarian when the person up from them is also towing a false line, or no information ... which is in keeping with what even you said "out of their control". It's always/often a whole "There's nothing more we can do for you" and "no answer" situation ... until there's lots of money involved. Then everything magically "changes"
If I get bad service I just write it off as the price we pay for all the horrible customers these people deal with. there must be at least 100 bad customers to each bad retail employee.
Thing is that many big box stores use staff to stock and clean. they are judged by how much of that job gets done and assisting customers eats into that time. No boss accepts "i was helping customers" as an excuse for why the job wasnt finished at the end of the day.
Unless I get really really bad service, I never complain. I just never spend my money at that business again. I also write a review of it online so others can avoid spending their money there.
closed mouths do not get fed. never have I waited for service. if it seems they don't notice me I ASK for assistance. can you believe it actually works.
CBC could really do more realistic "pranks", I was in retail for over 10 years and any employees caught taking personal calls or talking about customers would have been shown the door immediately. Why is this so lopsided and with no regards to the fact that often customers are often incredibly rude, leave crap on the floor because they change their mind, and even complain for the sake of trying to get free stuff? Food for thought but when it comes to waiting it might be for a multitude of reasons and a decent sales associate would let you know how long the wait would be with a best estimate. Working retail you truly realize just how terrible humanity can be as people treat you like garbage even when your family OWNS the damn place. There are good sides to being in the retail industry but I walked away because people treat you like a punching bag just because they can and if you say anything back they'll just complain thanks to these "professional" complainers writing books on how to complain.
I was a service manager and manager for a small "specialty" store for 33 years. "You meet "some" of the nicest people in retail and "all" of the worst"
The reason why a lot customer do not want to speak up or compliant 1,The customer want to respect the staff 2, They do not want to make big deal and keeping it to them self . The customer want to main the company name. do not want halm .
I worked in retail for three years, and me and my coworkers would get aggravated and irritated whenever customers came up to us and asked us for a price on a certain item or two when there were clearly signs throughout the store that state the prices.
Customer is always right, not all customers are right, and complaining is just make you more entitled, feeling they own you something. you can comlain if the service was so bad, but if its just a small matter, why would you complain, just let it aside, the world would be better, with less complain. People just complain, find fault even when the people are doing their job.
Learn to spell and type, you certainly seem to have just let your education slide. Even if English is not your first language, you can check your atrocious writing online. You are an embarrassment to your school district.
The "customer servers" should complain about being the soil and ground for the company to run while they only get the scraps. That's who the complainer needs to be
It's sad to see that people always think complaining doesn't work. If a customer at our store is complaining we will firstly fix the issue. If we feel the complain is legit, justified and we learn from the complain we will even reward the customer. Not only because of customer service but also because for every 1 complain there are 7 others that think the same but don't complain. Therefore we only get better thanks to feedback. And when we get better, we might get to keep the other 7 customers.
Does anyone else have trouble watching this/need to look away because they get second hand embarrassment? I'm like, "OMG. What are you doing?! I can't even look because I'm embarrassed for you!"
Tbh I prefer to be left alone while shopping 😆 I feel more pressured to buy something when they help me I can’t say no thanks im not gonna buy anything lol
i worked in fastfood and people would tell me i was lying about the price just so i could keep the extra....while paying with a card. and so much more happened like we had one disabled employee who got in a construction accident a long time ago and has one disfiured arm that he would wrap and keep in a cast while working (no open wounds or anything) and one lady saw him in the back making her food with ONE HAND which is so hard and she screamed that she didnt want someone who looked like that to touch her food, its insane. she caused a huge scene and i was the manager on deck and i asked her to take her buisness elsewhere. she was screaming at him about something that he is disabled over and acted like it was contagious.
I love watching marketplace, it really gives some insight on many scenarios like this one. For the most part when it comes to bad customer service it may be because the employees are not properly trained, don't like their job, are having a bad days etc. but it shouldn't be an excuse to be of bad service to their customers, or rude to them in any way. I always try to be forgiving when I experience these types of situations but sometimes it's not that easy and it certainly isn't any easier on the employee, but they need to learn how to handle the stress properly so that they don't take it out on customers who may in fact never return
I have been retail for years and customer often don’t complain about the cofident sales person usually those with naive and unsure tone of voice or unfamiliar with the work ethic attitude get a complain directly from the customers and they can really abuse the sales person when they see you as naive
I would say most of us don't like confrontation and even if we put up with bad service on that trip we probably won't be back due to the negative experience. Not a retail outlet, but my family and I went out for dinner at a chain restaurant (overall the chain is well respected) but we got a terrible server and never returned to that location. Drove by the other day and it was not there anymore. I also agree that customers can be overly demanding, rude and occasionally insane. I did work retail for awhile and thankfully the good customers far far outnumber the bad!
If I get a bad service, I refuse to return. Simple. There were a couple of times recently where the store "assistants" seemed really snotty and so I haven't stepped back in those stores.
The problem is customers think the retail clerk has all day for them and they act like they are the only one in the world. Now picture a busy big box retailer. One needy customers can be with you an hour or two. How many others who needed quick help did not get it?
I have found it doesnt do any good to complain. Most dont care one way or the other. I just never return . I take my money where it is appreciated. Its a huge world. Go to where you get good service
I remember I got the ignore treatment so I yelled at the group of staff huddled in the centre of the store for service. Then I came in the next day to complain
They can read minds. When you are just browsing someone will come see if you need help every 2 minutes. But when you need help looking for an item they are no where to be seen.
try being a furnace technician, telling people that their gonna have to shell out 2 g's for the labour to replace a five year old $15000 boiler under warranty. THAT takes customer service.
I was once in Duane Reade (a chain pharmacy in NYC) and this cashier threw the bag at me when she finished bagging it. I wasn't even being rude or mean? I was smiling and said, "Thanks." and she just threw it at me. wtf...
If you complaint about worker(s) at some F&B outlets, he/she might add a little "personal flavors" to your servings. I have never seen or heard of any real cases before but I'm hell sure this things happened.
none of this bad service comes anywhere close to what retail service workers have to put with, not that is a reason for bad service but everyone is human except when you work retail, in the eyes of the customers, and management , you are treated as sub humane, as a walking punching bag, I'm not exaggerating working in customer service is a living hell.
fact is that women show distain for other women who they witness complain in retail setting...even when done assertively and calmly looking for assistance or solution.
Is this supposed to be funny?! Bad service is one of the reasons people shop online rather than deal with bored, clueless clerks who don't know the ins and outs of the products they sell, how to do basic maths, be polite, or even care about their jobs. Short of an ex-Iron curtain country like Hungary, Canada's customer service is among the worst in the first world.
If you want shop staff to leave you in peace, when they bother you stare at them and ask if they have accepted Jesus or the Flying Spaghetti Monster as their saviour.
AYAZ ZAFAR AQUA-MAN I hate those type of people who ask if help is needed.lol Honestly customers should be the only ones asking anything. A simple hello should do ...
I'm in California here in Los Angeles we get nurses, teachers, and people who should be providing services talking personal at work people ignor patrons to gossip and that's where we have systemic failure. In government agencies like the DMV and Postal Service Office this is a reoccurring issue for people who need to take care of business and get in and out. When I run my company any talk other than service related issues will get you fired on the spot. Zero Tolerance Policy
depending on how the worker treats me I would either suggest more training or firing them. if the worker is struggling to do their job for whatever reason I would deal with it. they might have a learning disability or something. but if they just pick up the phone and ignore me on purpose oh I'll demand they get disciplined
Ami en victoria secret me discrimino la empleada por mi pobre apariencia pésimas empleadas y hoy en un 99 me discrimino la empleada aquí en los Ángeles en el 99 store por llevar pennies para pagar pero no tengo dinero, Y si te falta un sentavo no te dan las cosas
