The procurement user or customer experience has long been a source of friction within organizations of all kinds. In many cases, this friction is the direct result of the systems used to facilitate procurement processes.
The U.S. Department of State has taken bold steps to address the digital procurement experience. They are deliberately implementing dynamic digital solutions, embracing human-centered design, and moving away from traditional compliance-focused category management in favor of a more strategic and forward leaning approach.
In this interview-based session, Jaime Gracia, Director of Strategic Enterprise Programs at the U.S. Department of State, shared his vision for using automation to improve user experience as well as results delivery and describe what he has learned from the effort to date.
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Art of Procurement was founded in 2015 to empower professionals at all levels to align procurement performance with corporate objectives. Whether it is based on the inspiration of the #1 procurement podcast hosted by Founder Philip Ideson, or through targeted advisory and content creation offerings, we guide our clients and brand partners on their journey to 10X the impact of #procurement.
9 июл 2024
