Let’s continue talking about the process KPIs. In this video I will share how to select the process metrics and KPIs.
Time links:
0:00 - Introduction
0:20 - Selecting the process KPIs
0:34 - What should the KPI system be like?
0:52 - The KPI system’s conciseness
1:36 - BPM as a tool for collecting the process KPIs
2:02 - Questions for checking the KPIs
2:56 - The KPI system’s completeness
3:34 - The Balanced Scorecard by Norton and Kaplan: piter-soft.ru/upload/medialib...
3:57 - The balanced system of KPIs
4:26 - The KPIs of the process performance and outcomes
5:04 - The KPI system’s consistency and clearness
5:41 - Demotivating KPIs
6:01 - The key takeaways
6:40 - The APQC benchmark process model: www.elma-bpm.ru/apqc/
6:52 - The Balanced Scorecard by Notron and Kaplan
The Balanced Scorecard by Notron and Kaplan surl.li/nwop
ELMA website - www.elma-bpm.ru/
Facebook - /
VK - elma_bpm
21 июл 2024
