R1300GS Broken Pannier update - part 2 of our broken pannier issue! 

I ordered my 1300 GS in December 23 with full luggage. The bike did not arrive until June but with no luggage. I did not learn about this until the day before collection. Initially i was offered (and took) a complementary tank bank and soft bag as a temporary measure. Today 25 July the bike had its first service and i was offered a choice; either i could have my money back so that i could buy an aftermarket luggage set or i could take the potentially defective cases with safety straps. No one knows when the replacement corrected luggage is expected and i was told this might not be until early 2025 ( you now mention Mid 2025!) As the cases look good and are fitted with the central locking i took the latter option. In hind sight, and after watching your youtube clip this might have been a mistake! I was supplied with the top box, panniers and two ratchet straps to hold the lids on! I mean this is a 22k BMW motorcycle for F sake ! it now looks just great with two grubby white straps on it! They are not even black with BMW printed on them! This does not inspire great confidence in the bike . If BMW can't stop two plastic lids from falling off, what else might drop off at 70 mph! Communication from BMW has not been great. Yours is the about the only post i have seen with a similar issue. I have no idea when this might be resolved and what they are going to do about it. BMW Motorrad need to get this sorted ASAP

Obvious solution..go get a full refund for the luggage which obviously isn’t fit for purpose, and get some third party panniers. Just not worth the faff for the Varios’s I’m afraid.

I got new locking mechanism and it works flawless. I live in the Netherlands. Everything works fine!

Once again, early adopters being used by BMW for beta testing. Had the GS with the brake-servo issue; BMW did not correct that.

I use rock straps on my 73 R75/5 krauser panniers. It's a bit of a pain to unclip every time I want to get into the case

I’m having a similar battle with BMW Customer Service which has been woeful. The other thing to remember here is, there was a cost to have the bike prepped for the keyless various which now are not fit for purpose!

the bike itself is truly amazing , much to the chagrin of the nay sayers …but this issue lessens the bike and brand ..BMW should make it right by swapping them out for the Touratech metal panniers as a good will gesture ..as between them they have screwed up and need to resolve it sooner rather than later

Ordered my GS 1300R in Dec 23. I ordered Vario at the same time. Chopped in my old GS 1250 with full Vario luggage (big regret, I would not have done this had I have known). New bike arrived April 24, no Panniers or top box. Dealer has been joke worthy (BMW Warwick). BMW customer service has been contacted over 8 weeks ago, no response to email??? To put this into context a global brand cannot put forward a box to put luggage into, that stays shut, until June 2025....they are turning a once great brand into a joke and a mockery.

In the mean time BMW has come up with a kit that makes it possible to use the previous model Vario panniers on the 1300GS.

This is really disappointing to hear - sorry you had to deal with it. I just bought a '25 1300 GS (build date week 34 - so sometime in mid-late August), and I was planning on getting these panniers...they're the right size for me, love how they integrate into the bike, but those problems are a deal breaker. And if you're right, sounds like I won't be able to get them, anyways. Why June '25?

That is what happens when a company like BMW have their parts made in China, Return the bike not fit for purpose and threaten court action if they do not fix it, make sure the press gets to hear about your issues ie all the bike mags and online when sales plummet they will fix the issue make sure you contact Missenden Flyer on You Tube about your issues he has a massive following

You do wonder how they got it so wrong. BMW have made perfectly sound panniers, top boxes for years on bikes in the K & RT models more recently with central locking. How can the solution be to tie it together that doesn’t seem right.

Had the same problem with the HD supplied panniers on my Pan America I requested a full refund on them then bought a se of Givi luggage.

It really is quite spectacular that a heavy hitter in the motorcycle world who can charge a huge premium for their bikes can expect customers to be beta testers for new models. Really not good enough nor fir for purpose.

All the pleasures of being a beta tester.

Buy aftermarket everytime. Guinea pigs are us with BMW.

My Panniers Fell off. No Faith in them at all .On the older Model.

Straps!!! This is ridiculous! Shame on BMW 🙄 Dont get me wrong: Straps are gorgeous but not on a motorcycle.

Not fit for purpose, and the idea of straps is crazy, practical but madness, what you paid for does not work. I suspect BMW are arguing it out with Touratech as I heard they were the manufacturer of the luggage.

1300gs is a more expensive bike than 1250 yet its cheaper bmw are a disgrace

Take them back tell them to stick where sun dont shine get a refund and buy bumot and a givi 52 top box. Bags of space secure and all for possibly under a grand £. I have a 1250 tb gs and it will be the best and last BMW I will buy after 20 years of GS's . All this new stuff is nowhere near the quality and over priced and not particularly good looking. Why is the current r1250gsa no.1 seller ??. Hope you get it sorted.

Full refund