Removing & replacing parts for HP 22, 24 and 27 AiO | HP Computer Service

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In this video, we will see how to repair and replace various parts when servicing or upgrading your HP 22, 24 and 27 AiO computer. Follow the steps in this video to properly remove the specific parts and then safely install the replacement parts for sustained or improved performance. You can directly skip to the specific chapters in the video corresponding to the parts to be repaired and replaced.
Chapters:
00:00 - Introduction
00:08 - Display Stand
01:05 - Speaker Cover
01:46 - LCD Panel
03:37 - Memory Module(s)
04:33 - M.2 Solid State Drive
06:05 - Power Button/Card Reader Board
07:14 - Wireless LAN Module
09:00 - Left Speaker
10:03 - Right Speaker
11:01 - Fan
11:57 - Heatsink
13:14 - GPU/Video Card
14:29 - Optical Drive
15:54 - Hard Disk Drive
17:30 - Webcam Board
18:51 - Webcam Assembly
20:07 - Wireless LAN Antennas
21:47 - Motherboard
23:43 - Hinge Assembly
24:40 - Motherboard Shielding/Rear Cover
25:44 - Restore CMOS to Factory Settings
CAUTION: Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty.
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This video was produced by HP.
Removing & replacing parts for HP 22, 24 and 27 AiO | HP Computer Service
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2 авг 2024

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Комментарии : 312

@DanChristos 2 месяца назад

Great video, thanks. I just have some important corrections to point out. 1. The first step of removing the stand cover @0:16 you are prying from the wrong edge and will snap the little plastic hooks. The clips are on the other edge, that has no gap. 2. @1:10 Do not pry from the screen edge! That is where the board for the screen is, also the clips are quite some distance from the edge, and bigger than the other side. You do not want to puncture anything in there. Pry from the outer edge where the clips are smaller and nice and close, easy to pop out.

@kameleongreen 20 дней назад

Good call! I broke my plastic spudger trying to pry from the side shown in the video. Had to resort to a butter knife, lol

@cjrocksu5942 Год назад

Perfect, and I do believe HP has just raised the bar for the other PC manufactors in giving a thorough demostration of the removal & replacement of components. Tip: Always take your time, use the right tools and make sure you understand the procedure. Watch other videos to gain another perspective if needed

@grantbatzli3311 2 года назад

Thank you for this awesome video! I couldn’t have replaced the Hard Drive with out it!

@HPSupport 2 года назад

+Grant Batzli Glad to know that the video has helped you fix the issue.

@akash.9934 2 года назад

can we replace the hard disk with a ssd

@keynerchaves7834 3 года назад

Muchas gracias por el video tan completo e informativo, Muy buen trabajo HP Support.

@HPSupport 3 года назад

+Keyner Chaves thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: ru-vid.com

@keynerchaves7834 3 года назад

@@HPSupport I was just saying thank you very much for the informative and comprehensive video, great job HP Support

@paulvancyber1979 2 года назад

Great video !!! I opened to put more memory! Thanks

@HPSupport 2 года назад

+Pablo Tassinari Glad to know that the video was so useful to you!!

@sonypsp05 4 месяца назад

Thanks, I really appreciate it. I cleaned out the PC. Installed an SSD and upgrade with Hyper X DDR 4 16GB. Now, the PC runs a lot better. The local disc was to slow.

@choudharyaliinformativenew9977 3 года назад

Excellent work done

@HPSupport 3 года назад

+ALI HASSAN Zain Hassnain I am glad to know that the video was very useful to you.

@n8lbv Год назад

The opening it up video was helpful. Thanks.

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@papadukeslove 2 года назад

kudos to you this video was spot on well explained all i wanted to know about this pc

@HPSupport 2 года назад

+strmbx Glad to know that the video was so useful to you!!

@papadukeslove 2 года назад

@@HPSupport .. in have a question regarding upgrading the memory can i use pny 16 gb (2x8 gb) DDR4 DRAM 2400HZ (pc4-19200) cl 17 2.v on ..my Model:24-df0214SKU:6477671 .. would appreciate your advice

@geetayadav4530 Год назад

@@HPSupport my laptop is under warrenty and i want cleaning of inner part of my hp aio 22

@jaysk8831 Год назад

When pressing the screen clips in place BE GENTLE. I replaced RAM in six of these for an office today, and a few tips that I can give: support the back of the casing while pushing in the clips for the LCD panel, know exactly where the clips are for it and if it feels like you’re pushing too hard move on to another clip, they DO snap back in place pretty easily if you take your time with it. Also, there may be a metal cover over your RAM, which comes off with two screws and a gentle tug. That’s not shown in the video. Lastly, if you’re doing anything simple like replacing ram you do NOT need to mess with the ribbon cables for the LCD panel. Often times they are very fragile and if you don’t need to touch them then stay away from them. This is an easy all in one to service, so take your time, be gentle, and use it as a learning experience. The clips sound like you’re breaking everything apart when unclipping them but I assure you are not.

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the steps that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@nathanzmecek3134 Год назад

Thank you for the tips. I'm replacing the RAM on my all-in-one tomorrow.

@jaysk8831 7 месяцев назад

10 months later and here I am doing more repairs for the same place and looking at the notes I left behind.

@darma9824 3 года назад

How to remove the stand display and speaker cover on HP 22-df0144d, because its different with this video. Thanks for answer

@N0STIC0 3 года назад

Thank you HP

@HPSupport 3 года назад

+Joao Pereyra I am glad to know that the video has helped you fix the issue.

@johncook158 2 года назад

Great video. Sadly I underestimated how easy it would be to damage the screen and was less cautious making sure that I had pulled all the plastic tabs. At least one of the tabs was still in. I'm gonna need a replacement screen.

@HPSupport 2 года назад

+John Cook You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@steveblah4045 2 года назад

@@HPSupport can you assist me, I work as a PC Repair Technician, today I had a HP All in One come in for a service. On the trip to the shop the client placed the AIO on a car seat and during the journey if fell off the seat, so when I powered it on I noticed a screen blemish, as it Booted into Windows the damaged revealed itself to be much worse. My client needs a replacement screen and none of the serial numbers, product ID numbers bring up anything in your part finder!! Could you please reply with a working email for someone who can assist me please?

@ladatah 2 года назад

@@HPSupport p

@techconix 2 года назад

@@steveblah4045 the serial numbers are underneath the screen

@msnewyork34 Год назад

My Qiipq😅🎉p

@corbittfranklinjr2281 Год назад

How about, I bought the 22 ALL-IN-ONE One PC & had it for about a year & just now, decided to unbox it & try it out, plugged everything up, & guess what happened,,, it came on & while I was setting everything up on it with my credentials email etc etc,, it all of a settings shut off on me and never came back on,,, soO, I decided to open it up and come to find out,,, I HAD NO HARD DRIVE & NO SOUND CARD,,, I AM SooO MAD😡 BECAUSE I CAN'T TAKE IT BACK TO WALMART,, NOW I HAVE TO BUY THE HARD DRIVE & THE SOUND CARD,, IM REALLY THANKFUL FOR THIS VIDEO,, IT REALLY HELPED ME UNDERSTAND EACH & EVERY PART & HOW TO TAKE APART & REPLACE EACH PART,, THANKS FOR THE VIDEO HP HAPPY

@HPSupport Год назад

Hi Corbitt, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@FallacyAsPraxis Год назад

Every "expert" on every forum I've read says that the GPU on these computers cannot be upgraded, yet this video is clearly showing that it CAN be swapped out. A lot of people are asking the same question about options for upgrading it, but no one seems to have an answer, not even HP.

@HPSupport Год назад

Hi John, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the graphics card of your computer. I will do my best to assist you. May I know the complete model number of your computer? Please let us know. Binu - Social Media Tech Support

@FallacyAsPraxis Год назад

@@HPSupport HP All-in-One 24-df1270 PC

@HPSupport Год назад

Thanks for the reply. Checked the specification of your computer and found that it does not have an expansion slot to add external graphics card. Binu - Social Media Tech Support

@user-pp1ki8mq7p 2 года назад

Many thanks

@HPSupport 2 года назад

Hi Рулон, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@optizersupport7867 3 года назад

THIS KIND OF DISPLAY SOME TIMES GOT DAMAGED WHILE OPENING TIME OR CLOSING TIME. PLZ MAKE DOOR BACK SIDE FOR UPGRADING RAM AND SSD

@nikonlover1 Год назад

If you don't know what you're doing, then you shouldn't be doing it. You should hire a certified technician to do the work, that way you won't have to worry about cracking the screen, which by the way is a very real possibility on any laptop or all in one desktop. And they wouldn't do what you suggest anyway, because they're not about to spend millions of dollars redesigning computers so that their customers can easily get inside the cases and fiddle around doing things they shouldn't be doing, then potentially be sued for liability, or break something and then claim it's defective or a warranty repair. So, do yourself a favor and think before you post.

@MisQot Год назад

@@nikonlover1 Bullshit. Adding RAM or replacing SSD should be easy even for "noncertified", medum skilled user. That is not nuclear science.

@danilux3302 8 месяцев назад

Bro the video said that there were locks on the inside holding the display and that u needed to remove them before

@NeedyBoBeedy 3 года назад

ram arrived today. ready to upgrade my all in one!

@HPSupport 3 года назад

+NeedyBoBeedy Please let us know how it goes.

@NeedyBoBeedy 3 года назад

@@HPSupport this is sort of a late response but the speaker cover won’t come off. specifically the area where the HP logo is.

@JohnNozum Год назад

I thank you VERY MUCH for this video. It was VERY HELPFUL, even though I am a computer technician. I have only limited experience in working on all-in-ones, with this being my first HP model (model 24) that I ever worked on. May God's peace be with you--in the name of Jesus! From John Nozum Owner of Knoz'em Computers, LLC

@HPSupport Год назад

Hi John, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@FuadNasir 3 года назад

Hp is best

@HPSupport 3 года назад

+Fuad Nəsirov You're most welcome.

@cmagudelo 2 года назад

At minute 2: 23 where it says...carefully pry up on edges of the lcd panel...do not show that the piece should be anchored to the entire depth of the panel, not just the edge. Unfortunately I ended up damaging the screen.

@Mikeboi34 3 года назад

I start love hp man!

@HPSupport 3 года назад

+alooya Welcome.

@n8lbv Год назад

I am really Pi**ed about this! I realize I may not be thinking clearly and am looking for any suggestions. I have done bios updates so many times and have had maybe one failure in 20+ years. I've done hundreds if not thousands of them. I know what I'm doing. I make sure the system is healthy and I make sure it's on battery backup power and I WAIT until the update is truly finished. Sometimes they take awhile. And I almost ALWAYS have a backup of the bios and a way to flash it back before I do an update. This time my customer let Windows update update the bios, It asked and I say go ahead. after making sure it was on a good battery backup. Everything proceeded as normal. The BIOS actually flashed properly witout error. Is was not a mismatch per the bios update software onboard. However I now have nearly a brick. there is a loader there that gives me video and says the bios flash failed and it reboots over & over. I need try clearing the CMOS yet, I am pretty sure that will not fix anything. and it's nearly impossible to open up without breaking the plastic. it is designed not to be serviced and is worse than normal.. I have opened many all-in-ones. This one is extra special and I'm probably going to break it trying. The HP forum is useless and terrible. And HP does not give you any kind of support or way to deal with this at all when it is one week out of warranty like it is. No parts, nobody to call nobody to chat with no nothing. $500 computer 1 week out of warranty. Also NO drivers or bios images can be downloaded for this HP all-in-one. This is absolute total crap at it's crappiest. This is a brand new customer, they are of course upset that I tol them it should be ok to let Windows do all of the updates in the "advanced section" where they update hardware drivers and the BIOS. I could lose the customer or have to foot the bill for a replacement computer II expect to keep them after this. This was my day to make a good first impression and is why I am so upset.

@gridlockPro720 3 года назад

What kind of connecter does the gpu use. Mine doesn't have one

@sistemashiyaso3007 3 года назад

Hi good work ! It is the same for HP 24 xa013LA ? My display crashed and it's touchscreen. Do you sell the panel ?

@HPSupport 3 года назад

+Sistemas Hiyaso You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@itsthreetails Год назад

My pc ended up not having a hdd bracket/cover, the hdd cables, and I ended up breaking the lcd when removing it from the case. I just bought a 22-df0013w today and now it’s ruined.

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the LCD. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

@samsingh0 2 года назад

Very good video, but is it possible to put a small graphics card in this system instead of that video card?

@HPSupport 2 года назад

+Sam Shehrawat May I know the complete model number of your computer so that we can check the details for you?

@samsingh0 2 года назад

@@HPSupport It's the exact same one in the video thumbnail. We're moving and I can't access it. I got it in December of 2020 and it has 8gb of ram, a 512gb ssd and 1tb hdd. It has radeon graphics and a 4-core amd ryzen cpu. It's a 1080p 24" screen. Edit: So sorry for the hassle

@edwinmorales3408 6 месяцев назад

0:36 0:37 @@HPSupport

@bewegt 3 года назад

two questions about the 24-F0926NG All in one: 1. is it a must to put thermal paste on a new (first) M.2 SSD and does it usually come together with it? 2. can I mix an 8GB RAM Module with an existing from a different brand? thx

@HPSupport 3 года назад

+Manuel Thermal paste is applied on processors not SSD. Please refer 'Memory upgrade information' under the specification page to know about supported memory. You can purchase compatible memory or any other accessories from here: www.hp.com/accessorize I hope this helps you!!

@Vazih 2 года назад

hi . i m having the same problem with my m2 . increse it temperature and windows crash. is there a solution?

@DuckInGameStop 2 года назад

@@Vazih I watched another HP Support video that said you need to put a thermal pad on the SSD after installing it, I don't know where to get one though.

@scinanisern9845 5 месяцев назад

Note that placing too much heat sink compound on the heat sink is worse than none at all. It takes amazingly little compound to do the job well.

@Drose101 3 года назад

Is it possible to use gaming upgrades for my pc, like Nvida gtx 770, and Intel i5-8400?

@HPSupport 3 года назад

+MT_Swag_Boi_101 May I know the complete model number of your computer so that we can check the details for you?

@armindocarvalhoferreira5541 2 года назад

Hi, Excellent video. I am looking for a display for my HP AIO 24-dp0005ns. Can you tell me where to buy it?

@HPSupport 2 года назад

+Armindo Carvalho Ferreira You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@IdkIdk-eg7jn 2 года назад

What replacement parts for the screen and motherboard would i need for a 22-df0013w computer?

@HPSupport 2 года назад

Hi there, thanks for contacting HP! I understand that you need to purchase screen and motherboard for your computer. I will do my best to assist you. You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. Binu - HP Social Media Tech Support

@tiredlilmoon 3 года назад

are you able to replace the processor for the HP df0030 all in one computer ?

@HPSupport 3 года назад

+tiredlilmoon HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

@Toys4BDSM 2 года назад

Is it possible to upgrade the CPU in my HP All-In-One 22-df0xxx? If so, what do I need to make sure of in regards to a faster processor?

@HPSupport 2 года назад

+J Nelson Please refer 'Processor upgrade information' under the specifcation page to know about the supported processor: bit.ly/3BHnQYT

@skates626 Год назад

Does the Hp all in one hp 22-df0022 have a HDD caddy? On specs page just says it has M.2 Solid State Drive but also wanted to install extra SATA SSD on it. In the video i shows a HDD caddy so I was wondering if my model has that as well before I open it up.

@HPSupport Год назад

Hi there, thanks for contacting! I understand that you need to know whether you can add extra SATA SSD on your notebook. I will do my best to assist you. Please refer page number 5 of the user manual to know about supported solid state drive: bit.ly/3RkO8WW Binu - Social Media Tech Support

@mothercomputers5695 2 года назад

2:21 You just skip over the part where you initially lift the screen up. This is where I'm stuck. All screws out and it won't lift up.

@HPSupport 2 года назад

+Mother Computers May I know the complete model number of your computer so that we can check the details for you?

@DabblelyDiddly 3 года назад

Good job HP for making and posting this video.. Now please learn how to design a thermal solution.. is that seriously just dumping the hot air onto the hard drive??????

@HPSupport 3 года назад

+Daddy421 Please refer to the instructions under this document to fix this issue: bit.ly/2VFjY6y

@DabblelyDiddly 3 года назад

@@HPSupport First off your stupid manual fixes nothing of your OEMs stupid design choice. Whoever did the thermal solution for this machine needs to be retrained my dear. This is not a good machine at all and it should be killed from the lineup. it will only do brand damage over time. Sort of like the HP Stream has been for you. STOP SELLING JUINK!!!!!!!!!!!!

@beltonlockett106 7 месяцев назад

How did you replace the video ribbon? I mean, what can I use to push the ribbon down because its just paper with wire!

@Smiley-zr7ln 3 года назад

I'm looking convert my hp 22-bo1w into a gaming computer. I want to know if replacing the cpu with an amd would be possible? Also if the graphics card and motherboard could potentially be replaced I would like to know that aswell

@HPSupport 3 года назад

+Smiley HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

@rupinderscurrypot7614 2 года назад

lad just buy a new one?

@DuckInGameStop 2 года назад

@@rupinderscurrypot7614 yeah I was thinking about getting a better graphics card and stuff for mine but then I realized it probably wouldn't be worth all the expense and hassle and I should just get a normal PC instead.

@mrmoon580 10 часов назад

Where would I find the part number for a 27inch LCD panel ?

@MrG0olden 3 года назад

Do all HP AIO have M.2 slots in them even if they don't come with drives?

@HPSupport 3 года назад

+Mr. Golden May I know the complete model number of your computer so that we can check the details for you?

@JosePineda-jn8jk 3 года назад

What is the strongest cpu I can upgrade the Ryzen 5 3500u to?

@HPSupport 3 года назад

+Jose Pineda May I know the complete model number of your computer so that we can check the details for you?

@Rev_Blanket Год назад

A good video. However, the design of the new all-in-one Desktop makes it easy to damage the screen. Most of the internal components could have been assembled behind the screen for easy replacement. The back panel should be easy to remove without any damage to the screen. The removal of the screen is prone to accidental damage.

@HPSupport Год назад

Hi Clement, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the video and thank you for your feedback! We will forward it to the concerned team. If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@nicocarp 2 года назад

Hi, I have a question about this aio. I just bought one, and I'm not sure if it works well or is some sort of damage in there. I constantly hear a sound, a noise from the processor (I believe) like a mosquito which goes up and down, which is also extremely annoying if I don't play some music. I'm not reffering to the sound when the computer is overloaded. It's a sound that is always there, in the background. Should this computer be quiet, silent or is it normal to hear that mosquito sound in the background? AIO Model - HP 27 dp0006nq AMD Ryzen 3 4300U with Radeon Graphics 2.70 GHz 8GB Running Windows 11 Pro Thank you

@HPSupport 2 года назад

+nico Please refer to the instructions mentioned under this document to fix the issue: bit.ly/31RbzmL

@nicocarp 2 года назад

@@HPSupport Thank you. I'll be back after

@geetayadav4530 Год назад

@@nicocarp how's the sound now ?

@nicocarp Год назад

@@geetayadav4530 same... the instructions given above didn't change the sound. do you have the same problem?

@Fiz1x 7 месяцев назад

I have the exact same problem that has been there since the day I took it out of the box. HP support was no help after 7 hours total of troubleshooting.

@danganimations1100 3 года назад

How does one go about buying a new CPU for the motherboard

@HPSupport 3 года назад

+Dang Animations You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@sureklitalebe 3 года назад

Hi. Is there any available m.2 ssd port in 22-b051nt model?

@HPSupport 3 года назад

+Bilal ACAR Please check the specification of the motherboard of your computer here: bit.ly/3d4x3yn

@mocanbro 3 года назад

Hey HP, can we replace gpu with intel hd graphics card in All in one pc

@HPSupport 3 года назад

+iMotion May I know the complete model number of your computer so that we can check the details for you?

@nonsentofreddo 10 месяцев назад

Thank you very much! Still there's one thing I don't get. I want to upgrade my HP 27-dp0082nl, currently I've got 2 DDR4 SO-DIMMs, 4gb each. On the HP support page it's written that my 87A4 10100 motherboard supports up to 32 gb of RAM 2 x16 gb DIMM, but HP assistant and f.e. the partner of HP, Crucial, states that I should take 2 SO-DIMMs 16 gb each. I don't want to open my PC twice. I used to upgrade PCs before but never worked with All'in'one-s before. Removing LCD Panel sounds terrifying=)

@HPSupport 10 месяцев назад

Hi Caterina, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory of your HP All-in-One 27-dp0082nl. I will do my best to assist you. Please refer 'Memory upgrade information' under the specification page to know about supported memory: bit.ly/3Ple3Pu I hope this helps you! Binu-HP Social Media Tech Support

@nonsentofreddo 10 месяцев назад

Thank you @HPSupport Yeah, but that's exactly what I can't understand, it states that motherboard has 2 SODIMM sockets but at the same time it's written that it supports 2 x 16 gb DIMM. I thought it was a mistake. As far as I know, SODIMM are smaller sockets so if I buy 2x 16 gb DIMM I'll have to throw it away. Maybe motherboard has both SODIMM and DIMM sockets, but I'm not aware of it.

@HPSupport 10 месяцев назад

Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3EEmwby Binu-HP Social Media Tech Support

@Zova_akaMarvin 2 года назад

Where do you buy the screwdriver set? I'm having trouble finding it online

@HPSupport 2 года назад

+ThatguyZova You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@Zova_akaMarvin 2 года назад

@@HPSupport I still am unable to find it what's the name of the set so I can find online.

@federicoarcelaschi7912 3 года назад

does any of this repair invalidate the warranty? Thanks.

@HPSupport 3 года назад

+Federico Arcelaschi HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

@kamxcz8417 3 года назад

Hey is it possible to change the display stand to something smaller?

@HPSupport 3 года назад

+Sagee Azual HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

@DuckInGameStop 2 года назад

Looking at mine, it doesn't seem like there are any attachment points other than the ones for the original stand. I guess you could make some kind of custom stand to fit the same screw holes that the original one attaches to, but that would be a lot of work and might not hold it up properly. Sorry.

@cityman31 3 года назад

Hi, what type of drive does my model 24-f0113ur sn:8CC9121QHS support. Can I connect an ssd m. 2

@HPSupport 3 года назад

+Гражданин Ф You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@iliketurtles50000 7 месяцев назад

hello, i have the same pc as in the video and i checked and i have the gpu plug thats in this video but without the gpu. what is the gpu used here called and what is the part number?

@devsharma8290 Месяц назад

Same here...does anybody know this ?

@MiguelGarcia-vp1zt 22 дня назад

Can someone please tell me if it’s possible to add an additional SATA SSD ? I saw a connector for SATA but I don’t know how the power to SSD is handled, can someone please explain if it’s possible, thank you. Great video by the way.

@HPSupport 22 дня назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can add another SATA SSD on your computer. I will do my best to assist you. May I know the complete model number of your computer? Please let us know! Regards, HP Support

@myriadM1X 8 месяцев назад

Hi, I can't find the specifications regarding the M.2 SSD hard disks for the HP 24-f0047c All-in-One model. Should you use M.2 PCIe, or M.2 NMVe? Thank you.

@HPSupport 8 месяцев назад

Hi Chris, thanks for contacting HP Global Social Media Support! I understand that you need to know about the M.2 SSD hard disks for the HP 24-f0047c All-in-One computer. I will do my best to assist you. It has One M.2 socket 3, 2280 type for SSD. Use the HP Parts surfer to identify the part: hp.care/3N12bSp And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support

@nahomkiflenaizghi6253 Год назад

How about adding RAM sticks? I haven't seen it in this video. I want to add RAM into similar PC

@HPSupport Год назад

Hi Nahom, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory of your computer. I will do my best to assist you. May I know the complete model number of your computer? Please let us know. Binu_HP Social Media Tech Support

@sbellessort 3 года назад

Hello my DP0007nf motherboard is the same as in your motherboard change sequence (22:07) I cannot find the location of the memory to add 8g Ram

@HPSupport 3 года назад

+Sylvain Bellessort Please refer 'Memory upgrade information' from the specification to know about upgrading the memory: bit.ly/35KnqSI

@sbellessort 3 года назад

@@HPSupport hello, thank's but Memory upgrade information Dual channel memory architecture Two DDR4 SODIMM (260-pin) sockets .... where are the Two DDR4 sockets on the motherboard

@jackfntwist 3 года назад

Hi, do you have one for the new stands models? like 24-k0080? Why don't you start making pc memory slots and SSD slots easily accessible and modular? It's time. You do it on laptops.

@HPSupport 3 года назад

+Jack FnTwist You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@jackfntwist 3 года назад

@@HPSupport I think you missed my point. You should make the memory slots easily accessible on all-in-ones, like you/ve done on laptops for decades.

@DuckInGameStop 2 года назад

@@jackfntwist it's probably just a bot responding to people, seems like it gives everyone one of the same 3 responses 😂 Apparently HP Support is not a Human Providing Support!

@lh7266 Год назад

Do you have a video on a 22" HP all in one desktop that replaces the memory and the cores please. Thank you.

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing memory of your computer. I will do my best to assist you. May I know the complete model number of your computer? Please let us know. Binu_HP Social Media Tech Support

@lh7266 Год назад

I was hoping help on replacing the cores also with the memory please. Thank uou

@HPSupport Год назад

May I know the complete model number of your computer? Could you elaborate regarding cores? Please let us know. Binu_HP Social Media Tech Support

@lh7266 Год назад

HP G5900T 22-df0013w all in one desktop. I ordered the desktop but I was sent the wrong desktop. I have to send it back. I order another HP G5900T 22-df0013w all in one desktop. I hope I get the right one now.

@lh7266 Год назад

Currently the desktop has 2 cores processors. I would like to replace the 2 cores processors with 8 core processor.

@Myactivechannel 2 года назад

I have hp model tpc-q048-24. I want to increase the ram. Which one do I buy? Thanks in advance.

@HPSupport 2 года назад

+Justin You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@Myactivechannel 2 года назад

@@HPSupport thank you!

@10MARC Год назад

What a nightmare to get into these things. Other manufacturers make it so much easier. Every HP job I take on takes 3x as long because these things are a nightmare to get to the boards and memory!

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu_HP Social Media Tech Support

@10MARC Год назад

@@HPSupport I know you are automated but will humor you - I have owned a computer store since 2002 and by far HP's are the most difficult machines to repair and have been for years. I can take apart a Dell or Acer and replace the screen in 50 minutes, but when a customer calls with an HP I know it will be a 3 hour job. Have you ever even used that cursed HP tool for reconfiguring a system after a motherboard replacement? At least 7 or 8 reboots, with a 5 minute boot time between each one. To do what? The motherboard is already in there!!! That's at least 35 or 40 minutes of wasted time while your tool reboots itself. On a Dell or other system, their tools finish in about 3 to 5 minutes and done...

@HPSupport Год назад

Thanks for the reply. We will forward your feedback to the concerned team. Binu_HP Social Media Tech Support

@aaronfifty5 8 месяцев назад

Lenovo AIO still the heavyweight champ when it comes to being a nightmare to teardown and service. Still the only screen I've ever damaged during removal to this day.

@barbarradwanwiehe5196 2 года назад

How do you remove just the metal v shaped "arms" of the stand? We are mounting the all in one on an arm but the silver metal "arms" that make up the stand will protrude.

@HPSupport 2 года назад

+Barbar Radwanwiehe May I know the complete model number of your computer?

@barbarradwanwiehe5196 2 года назад

@@HPSupport Thank you for offering to help! I found a RU-vid video and got the panel removed. Pretty sure I can get those arms off the panel if I can find a small enough Phillips head screwdriver

@HPSupport 2 года назад

+Barbar Radwanwiehe You're most welcome!!

@eileenmurphy1597 5 месяцев назад

HI CAN YOU SHARE HOW YOU REMOVED THE V SHAPED ARMS FROM THE COMPUTER SO I CAN PUT THE COVER BACK ON,@@barbarradwanwiehe5196

@glamdring0007 3 года назад

HP 24 dg1056qe and need to install new m.2 nvme drive as original died. Win10 install will not recognize the new m.2 drive but I see it in the HP 24 bios screen. Drive was initialized in another pc running Win10 prior to install in the HP 24. Any idea why Win10 won't see the drive ?

@HPSupport 3 года назад

+glamdring0007 Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

@glamdring0007 3 года назад

@@HPSupport Windows is not operational on the machine so there's no way for me to search for anything...the C:/ drive (nvme drive) died. I have a new blank nvme drive in the machine but the Windows installer does not see the drive...the BIOS sees it just fine.

@glamglittergurl73 2 месяца назад

can we switch the feet/stand with a different one? i can't stand the one it came with (like in your video)

@HPSupport 2 месяца назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can switch the feet/stand with a different one. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. This looks like hardware issue, and you might have to get the computer serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6059YdEev Regards, HP Support

@blackr4v3n 3 года назад

what M2 ssd supported ? NVMe or SATA ? HP 22-C0031L

@HPSupport 3 года назад

+michael eric It supports hard drive. Size: 1 TB Interface: SATA Rotational Speed: 7200 RPM

@AnaCatalinaEmmerick0101 3 года назад

Can I upgrade the RAM in my all in one 24 dd0xxx?

@HPSupport 3 года назад

+Eliana Rengifo May I know the complete model number of your computer so that we can check the details for you?

@KSAPCreator Год назад

Im gonna need a new optical drive for my df0128t becaues the optical drive on mine stopped working

@HPSupport Год назад

Hi there, thanks for contacting! I understand that you need to purchase the optical drive for your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support

@astralairwaysofficial Год назад

Hey, what type of ram does the Black version of this AIO computer use? I have a 8gb ram stick, form factor is SODIMM. But i don’t know what type of SODIMM it is.

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the compatible memory of your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support

@astralairwaysofficial Год назад

@@HPSupport Thank you for the support, have a nice day!

@HPSupport Год назад

If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@warlock7204 2 года назад

👍

@HPSupport 2 года назад

Hi warlock, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support. Your appreciation and feedbacks, helps us to get motivated and energized to assist customers. Feel free to contact us anytime for any HP Product support. Regards Vignesh-HP Social Media Support

@lupetorres3421 2 года назад

where can i buy the screen replacement my daughter dropped my pc and the screen broke

@HPSupport 2 года назад

+Lupe Torres You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@salazao 2 года назад

Hello there my hp 24 stays started it asks me to press the esc key appears aside home page or diagnosis I leave it for 30 minutes and nothing happens could you help me please

@HPSupport 2 года назад

+leizor salaz This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

@SmileyONeill 2 года назад

I’m trying to upgrade the memory and there is a silver cover over the RAM slots and I have no idea how to remove it UPDATE: it’s just held on with some pressure clips, tug a little bit and it will come off, they skipped that step for some reason

@HPSupport 2 года назад

Hi Johnny, thanks for contacting! We are delighted to hear that you have rectified the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@JnJShiffler Год назад

My memory cover had 2 screws bottom: left and top right. Confused the hell out of me at first.

@user-sr5lz9bl9o 2 года назад

Hi. I have HP - 24-dp0041ur. I need power laptop cable for hdd on your video on 15:54. Can you give me his characteristics. Thank you in advance

@HPSupport 2 года назад

+Владимир Кочетов You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@Squirb 3 года назад

How can I fix one of the CPU cores failing? I woke up today to find my 2nd core was inactive and my pc said there is only one core.

@HPSupport 3 года назад

+WhiteEyes May I know the complete model number of your computer so that we can check the details for you?

@Squirb 3 года назад

How do I check the model?

@Squirb 3 года назад

I’m in settings, it says “HP All-in-One 24-f0xx” and the device name is “DESKTOP-UCGIHI0”

@Squirb 2 года назад

its a few months later when im much more experienced in pc’s and stuff, i was messing around with my cpu and overvolted it causing that to happen… i got a new pc tho :D

@HistorysMysterys Год назад

What do I do if the speaker casing is attached to the screen casing?

@HPSupport Год назад

Hi Matthew, In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Social Media Tech Support

@andreacaproni9305 2 года назад

I have a problem... on my motherboard the CD connector is missing. I have a cable, but the connector isn't phisically installed!

@HPSupport 2 года назад

+Andrea Caproni Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number

@goofy9496 5 месяцев назад

Hey there, I have a HP Pavillon 24-k0003na; I have damaged the screen but I was planning to upgrade parts in it. Is it possible to replace the integrated graphics? If so where can I find different video cards that are compatible with it?

@HPSupport 5 месяцев назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can replace integrated graphics. I will do my best to assist you. Well, you cannot replace the integrated graphics card as it is inbuilt in motherboard. Regards, HP Support

@goofy9496 5 месяцев назад

@@HPSupport could I add a video card like in the video?

@HPSupport 5 месяцев назад

Thanks for the reply. Checked the specification of your computer and found that it does not have an expansion slot to add external graphics card. Regards, HP Support

@helmutdp Год назад

Check how the video is manipulated time arround 2:00 and 2:22 !! The whole stupid and difficult process to open the screen is cut from the video. It took me 3-4 hours to open it I had luck not to broke the screen but.... it was Luck

@luistrejo4799 6 месяцев назад

Hello, i have a Hp all in one 24-df0000la, and have the same dgpu socket seen on this video at 13:26, but i can´t find the proper gpu to install it, what kind of gpu can i buy?

@HPSupport 6 месяцев назад

Thanks for the reply. Use the HP Parts surfer to identify the part: hp.care/48ZxqWu And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support

@abdulazizkurdi9314 2 года назад

Can i put NVMe PCIe SSD on hp 24-df1003nx ?

@HPSupport 2 года назад

+abdulaziz kurdi It supports 1 TB 7200 rpm SATA HDD.

@peihui 2 года назад

Hi, my all in one pc screen is damaged. Where can I buy the part? Thx

@HPSupport 2 года назад

+peihui You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@mohammedamer7896 2 года назад

hi everyone--- where can i buy screen for a HP 24 all in one computer please? I'm in the United Kingdom(England). Thanks.

@HPSupport 2 года назад

+Mohammed Amer You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@yadigl1005 2 года назад

where buy power sata harddrive cable hp AIO 24 df1042d ?

@HPSupport 2 года назад

+YADI GL100 You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@JacobLara 3 года назад

I cannot find any documentation or videos on replacing the LCD panel on the HP 24-xa0024. This is completely different than this model.

@samsingh0 Год назад

That's tough, deal with it

@reactortechroblox 5 месяцев назад

Hi HP, I attempted replacing my screen with this video and it was successful, but when i attempt to start my computer, the screen turns on but the system does not boot.

@HPSupport 5 месяцев назад

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you check the connections to the bootable devices like a HDD or an SSD on your AIO? May I know the product you are using? Let me know! Regards, HP Support

@reactortechroblox 5 месяцев назад

@@HPSupport The computer i mentioned has stopped working entirely, i will be purchasing a new one sometime

@HPSupport 5 месяцев назад

Thanks for getting back to me, I'm sorry to hear that. If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Regards, HP Support

@lokeshrathi7800 2 года назад

Dear HP Support, my HP All-in-One 24-df0060in PC screen got damaged. contacted HP authorized service center at Hyderabad, India. But no response. Could you please advise from where I can get the authorized HP brand Screen and how can I get it replaced. Thanks.

@HPSupport 2 года назад

+lokesh rathi Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

@vallfeur 2 месяца назад

hello i have an HP 245 G8 with an AMD Athlon Silver 3050U APU and i want to know wich motherboard i could buy to change the processor (as it's solder on it)

@HPSupport 2 месяца назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase compatible motherboard for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: splr.io/6053Yp9O7 And order it via the HP Parts store: splr.io/6054Yp9OC Regards, HP Support

@vallfeur 2 месяца назад

@@HPSupport Hi! well your website only give me that motherboard (i think it's that: ASSY,BU IDS UMA Ath3050U HP AM6U) on my pc but i want to know the one that i should install to upgrade the CPU (as this one is solder on the board)

@HPSupport 2 месяца назад

Thanks for the reply. You can also get the part number of compatible motherboard here: splr.io/6052YpADI Regards, HP Support

@Evozul 2 года назад

Where do i get the video card replacement?

@HPSupport 2 года назад

+Stream GRIEFER You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@NGUEMANKENECELESTINOMATENE 4 месяца назад

hello, please, i need help. I can't find the legacy boot option in my bios hp Hp all in one 24d11023ns I3.

@HPSupport 4 месяца назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with in finding legacy boot option in bios. I will do my best to assist you. Intel announced that in 2020 they will no longer support Legacy Basic Input/Output System (BIOS) boot mode. This means that many 2020 HP computers with Intel 10th generation (and later) Central Processing Units (CPU) will no longer support the Legacy Boot option in HP Computer Setup (F10) BIOS. Please refer this document for more information: splr.io/6051c0VJc Regards, HP Support

@1pcmedic Год назад

What is the part number for the 24" touch screen model 1j7n4aa#aba

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the touchscreen. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support

@M-C-Lyrics 2 года назад

Where can I buy an LCD Hp All In One 24 F0020

@HPSupport 2 года назад

+R-Ford Beats You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@MRXNeoYT Год назад

Can you show how to make the ram appear because for me I cannot see ir

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in upgrading the memory of your computer. I will do my best to assist you. May I know the complete model number of your computer? Please let us know. Binu - Social Media Tech Support

@HPSupport Год назад

If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@MRXNeoYT Год назад

@@HPSupport can you help me remove the metal cover for the ram

@mgalezo 3 года назад

I've followed the steps but I still can't remove the display. It's lock in the upper part. It's driving me crazy :(

@onlyoneagain1 3 года назад

Could you get the display out?

@TheGamerJunkie 4 месяца назад

hello, please, i need help. i want to take out my ssd without removing any data (hp all in one 200 g4 21.5)

@HPSupport 4 месяца назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about removing SSD without losing data. I will do my best to assist you. Basically, what you have to do is the following: 1) Connect the new SSD to the PC using an adapter cable -- so you will have to search online to buy a USB-to-SSD cable and the model you need depends on the type of SSD you will be connecting. 2) CLONE the existing drive to the SSD -- this can be done using the software and details presented below 3) Turn off the PC and swap SSDs. 4) When you then turn your PC back on, it should boot without issues. 5) Since the new SSD will have the old partitions on it, you will have to then go into Disk Management to resize the partitions to fill the available space in the new drive. Regards, HP Support

@andreacaproni9305 2 года назад

Where I can buy single parts? Ex. GPU or HDD caddy?

@HPSupport 2 года назад

+Andrea Caproni You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@andreacaproni9305 2 года назад

@@HPSupport Thank you! I looked around in the part surfer but i couldn't find the component I wish. I would like to buy the dedicated gpu that isn't included in my pc, but in the part surfer it doesn't appear. Can you help me? thanks.

@AiReview2 Год назад

i have hp all in one 22-df0013w how can i change the gpu

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about changing the graphics card of your computer. I will do my best to assist you. This computer has an integrated graphics card and cannot be changed. Binu_HP Social Media Tech Support

@AiReview2 Год назад

@@HPSupport Okay thank you. what upgrades could I do to make my gaming better.

@HPSupport Год назад

Thanks for the reply. You can upgrade processor and memory. Please refer the specification of the motherboard for more information: bit.ly/3KSLzeS Binu_HP Social Media Tech Support

@Itsnotanymore-ku7dz 2 года назад

Where can I buy a replacement screen

@HPSupport 2 года назад

+It’s not 2019 any more You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@andreacaproni9305 Год назад

what GPU is that at 14:10 ? Thank you

@HPSupport Год назад

Hi Andrea, thanks for contacting HP Global Social Media Support! I understand that you need to know about the graphics card used on this computer. I will do my best to assist you. It is Intel® UHD Graphics 605. Binu_HP Social Media Tech Support

@olamideogundele7430 Год назад

can you tell me ackat link for 27 inch screen

@HPSupport Год назад

Hi Olamide, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the screen. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support

@traumfxngertv 6 месяцев назад

Hi, i was upgrading my DRAM, and i damaged my LCD Screen in the Process. I would like to know where i can buy a new one ? Because i already contacted HP via WhatsApp and they don't awnser. (it's been four hours.)

@HPSupport 6 месяцев назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about purchasing LCD screen for your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/47tK26Y And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support