Repair | Surface Pro 9

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Surface Pro 9 has replaceable components to enable repair. Watch Jose demonstrate how to take the device apart with minimal tools.
For more detailed instructions, please consult the Surface Service Guides here: Download Surface Service Guides from Official Microsoft Download Center: www.microsoft.com/en-us/downl...
Microsoft recommends that you seek professional assistance for device repairs and that you use caution if undertaking ""do it yourself"" repairs.
0:00 - Introduction
1:28 - Removing SSD
1:59 - Debonding and removal of the display
5:01 - Removing Surface Connect cable
5:43 - Removing thermal module
6:38 - Removing battery
7:26 - Removing power and volume buttons
8:03 - Removing speakers
8:38 - Remove Wi-Fi and sensory deck
10:08 - Removing motherboard
11:16 - Removing kickstand

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Опубликовано:

30 июл 2024

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Комментарии : 61

@unicodefox Год назад

Nice to see Microsoft taking such a pro-consumer move, after previous Surfaces being some of the hardest machines to repair.

@MrAmperman Год назад

They were probably forced by right to repair law in EU

@oo--7714 Год назад

Most buyers aren’t going to open up the device or upgrade it or repair it, it’s doesn’t effect most users even if it was hard to repair.

@deloller2452 Год назад

What’s the point of a repair video if they don’t even sell spare parts and they charge you 500 for changing battery?

@adamszymanowski2978 Год назад

@@deloller2452 i think you can just replace thermal compound and clean it inside

@alessandrorocca1203 3 месяца назад

good job microsoft, It would be even nicer to correctly indicate how to disassemble the device, especially proprietary connectors such as the Surface connector(Surflink): 5:32

@TwentyEightySeven Год назад

As a person who owned a Surface Pro 1 which scored a 1/10 repairability score on ifixit I am glad to see this video and how far we’ve come.

@Assassincreed6398 Год назад

I appreciate the transparency with all the new products guys! Though I personally would love to see the adhesive to be removed entirely in the next model, replacing it with a few screws and magnets to get the display off. Maybe something similar to the surface laptop

@Whatreally123 Год назад

Kudos Microsoft. An official DIY repair video when the industry has moved away from self repair.

@TheZax85 Год назад

Sooo awesome to see a company this big, make these type of videos. And making devices more repairable. Big kudos to Microsoft 💪✌️

@surface Год назад

We appreciate your kudos, Morten! 🤍

@fictionhead39 Год назад

I think this year is the year I'll finally get myself a Surface Pro, now that I know it won't be game over if a part breaks. So glad to see the design moving in this direction!

@delasantos Год назад

THANK YOU MICROSOFT FOR SUPPORTING RIGHT TO REPAIR, ... I am keen to buy a SP9 .... YAY!

@AniketSen-dn5ij Год назад

Just got my surface pro 9.....looking back at where it all started....what a leap we have made in 10 years....cheers...oh and I got this exact forest green with colour matched type cover and slim pen 2 bundle

@surface Год назад

Cheers! You'll love the Pro 9, especially in that beautiful color 🤩

@a_khabyb Год назад

Well done, Jose Soler.

@onelifetrek Год назад

Microsoft repair online repair hub is very great idea...

@swissoricantcg Год назад

I need more repair videos with Jose in them!

@annettejennings8487 Год назад

I want to buy Jose a drink! Cheers!

@Asifur_Rahman 11 месяцев назад

I love and respect Microsoft and Apple team because of their best of best build quality.

@uptoolsYTK Год назад

I think it's very cool that you can change the ssd on surface pro devices. I mean it's a tablet. Good job microsoft! Edit: Didn't think it looks like a laptop inside... Cool!

@thekillerqueen8132 Год назад

The way of how the surface is built, is a piece of art ❤️

@noname-zr3tj Год назад

would definitely go and buy another surface when the screen becomes easier to remove ❤️ thank you so much for supporting the right to repair, msft!

@bharat5194 Год назад

Right To Repair 🤩

@drr7774 Год назад

Wish I had that debonding tool when I screwed up taking the display off my SP6!

@the_aurora Год назад

It would be awesome if the screws were color/shape coded. As someone, who has a dying surface book 2 battery, I would more than welcome the availability of replacement batteries, possibly tools/guide on disassembly. Also: feet! I doubt any surface book 1 or 2 has any feet by this point.

@AhmedMohammed23 Год назад

good hopefully more to come

@surface Год назад

We appreciate the kudos!

@jazzifized Год назад

Where to find the official battery and official glue that doesn't require heat?

@Kirby7601 Год назад

Is it possible to swap out the SSD and the RAM without losing my files?

@labro. 7 месяцев назад

I broke the hinges of my Surface 9. Where can I find replacement hinges and the display adhesive?

@ace.mccloud5425 Год назад

Hi, Can you post a video about Repair | Surface Pro 5 (2017)? Or give me a link?

@user-zr8km6pm8h 9 месяцев назад

Cool

@clasico-yo7vq Год назад

When will the Microsoft duo 2 be there?

@tombyrne6433 Год назад

So easy, love the repairability

@jowel670 6 месяцев назад

In the official guide, it says to turn on display replacement mode with SDT but I can't find that option...

@luisdavid4109 4 месяца назад

Hi Microsoft, Was this the 32gb 1tb version?

@RGBowner Год назад

Really good Video, but I still have Surface Pro 7+ with bad repairabillity, but anyway it´s a good device. Maybe I will upgrade to Surface Pro 11 or 12. Edit: Keep going this way! It would be great, if I can put the Mainboard with CPU and RAM from Surface Pro 10 into the Case from Surface Pro 9. So I dont need to buy the Case, screen...

@mindofmyown333 Год назад

Are we able to purchase replacement screens from Microsoft? I've looked all over and can only find replacement displays from questionable third parties. If we can't, this is a nice gesture but falls flat.

@bastienkletzel7507 Год назад

One last question : where are the parts ? I mean now we know how to open the device but where can we buy components ?

@zahnatom 5 месяцев назад

they sell them on their website.

@delasantos Год назад

YES! THIS IS HOW YOU DO IT! GO TEAM WINDOWS!

@CandiceYuju-wb7gg Год назад

Nice

@surface Год назад

We're glad you think so 🤗

@editerror4452 Год назад

He was so nervous 😀

@ankitgupta5039 Год назад

Volume?

@zn1235 11 месяцев назад

still hard to get battery replacement. too many remove things to get there.

@xNaceryx 4 месяца назад

Don't want to sound too bitchy but literally you only need to lift the screen (there's no need of debonding tool either, a plastic guitar pickwould actually do the job just fine) and the battery it's just held by few screws wich is rare by today standards as every tablet in the market uses doublesided tape that damages the battery once removed. This is by far one of the easiest repair jobs I've seen in this form factor.

@sangatsedihmendengarnya5129 Год назад

I wish microsoft surface pro 10 or pro 9+, will add extra thunderbolt, so it becomes 3 thunderbolt. So without the headphone jack, it's not a problem.

@andyvan5692 Год назад

good start, but for some of the parts, lose the adheisive and add more screws, as this is more sustainable, as to use tape/adheisive you do need to clean parts of residue, which involves alcohol, and WHY put the battery in first?, dumb, as for safety you want it out FIRST, so you are SHURE the power is OFF, so make it removable, like an Li-on camera battery, have it slide out.

@atarit3 Год назад

still looks like a pain to work on compared to a business laptop

@ptmexpress7146 Год назад

New device $999, Used device $850, replacement screen $535 (on ebay). Good job MS. Now there are no reason to repair your devices.

@morname8731 Год назад

repairing is not always about replacing screen

@wilfredogutierrez1640 Год назад

Now rebuild it again with the same stuff that take it off.

@labst8184 Год назад

Equipment that is not difficult to repair has no surface taste, because it deviates from the surface pedigree🤗

@deloller2452 Год назад

What’s the point of a repair video if you don’t even sell spare parts?

@pat7937 5 месяцев назад

BUYER BEWARE !!!! I bought this 1 year ago and the battery has already died ! I'm 5 Days out of warranty since I could not get an assistance to get this repaired within the warranty period. I will never buy this product again !

@noname-uf4je 11 месяцев назад

"dear" microsoft why we(users!) can NOT do ourselves: change dislpay in Surface Pro? why screen it is GLUED? why you can't use small bolts for screen? why we can NOT add more RAM by SO DIMM modules ourselves? or you - Microsoft think that instead of 8GB RAM to have 32GB RAM USERS MUST PAY +1700$? do you Microsoft think it's "FAIR"? I have many more complaints, but these are the main ones. but YOU Microsoft "CLAIM" that you have increased the possibility of repair! And at the same time, in order to get inside Surface Pro - we need to tear the GLUED SCREEN!!! Don't you think it's stupid - glue the screen? Or in your reality there are no exists small bolts? like - to up this