i am confused becoz when i start laptop on the initial screen all bottons are working but when i use keyboard in windows did not work a single botton i tried every single method like new windows, window update, keyboard driver update, trouble shooter and many methods but in device manage option "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" an other thing that with keyboard there are two botton right upside 1 is Airplane Mode and other is Mute botton so with keyboard mute botton also stoped working only airplane botton and FN + Backlight key working in windows on the other side initial screen or in Setup every key is working before windows starts can you help me to get out from this dificult stress
+Zaraf Mohaimin Please contact our phone support team to purchase the keyboard. Please follow these steps to reach them. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keys of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/41r8e80 Binu_HP Social Media Tech Support
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
+Jim Stewart thanks for reaching out! I understand that you need need help in replacing the keyboard. I'll do my best to assist you. Please refer this document to know about replacing the keyboard: bit.ly/30AcxPz Let us know how it goes.
