Introducing the restaurant of the future-and our plan to bring it to life. Narrated by Olo's Founder and CEO Noah Glass. Learn more at www.olo.com/what-is-olo
Interested to see where this goes in the future and who decides to adopt it. I think that tailoring an experience to the customer is great and I'm glad that that's where things are moving. That being said, I can see the concern in privacy when it comes to the "guest profile," excluding things that make sense like dietary restrictions and payment methods.
Hello! Thanks for watching and taking the time to comment. We completely agree - privacy is of the utmost importance. Everything saved would be at with explicit consent from the guest and in compliance with all privacy laws.
As a restaurant marketer, I know Olo is exceptional. I can't wait for them to make this happen! This way, servers can have a better opportunity to connect.
Not going to lie, while everything presented here is so obviously what we have in store for us in our near future, I find it all creepy as hell. It feels intrusive and somehow I feel like we are not gaining from all this. But losing somehow. Losing what? Idk...spontaneity? Privacy? The fun of discovering new things? Am I alone with these thoughts and feelings? What's worse is that I also feel lie I should be saying, "Wow! This is amazing!" But instead even though I'm Gen X, I awkwardly feel like the old guy resistant to change. I'm not. I'm a 52 year old chef who embraces the impermanent nature of things and loves positive change. An envisioned future where buying/spending habits and logarithmic-generated percentages of what I'm likely to order from your menu doesn't feel like positive change to me. Finally, I used the word "feel" a lot in this comment. Emotions and feelings are precisely what our, apparently unavoidable, A.I.driven future will be taking from us. Dramatic? Maybe. But, it's how I feel.
Hello! The recommendations are not meant to reduce experimentation. Guests still have the full menu of options to choose from - a guest data platform can simply enable better, personalized, data-driven recommendations which diners can choose to take or leave them. Plus any information captured about guests will require guest consent in accordance to privacy laws. Our vision for the future still includes the highest levels of food and service all driven by humans - just using technology to enhance. We understand this will not be for everyone, which is why we see this living alongside the traditional dining experience you have today.
You are not alone. As a restaurant manager I feel like the only people benefitting this future will be the companies that sell customer data to restaurants and shops. The part with a message about the pizza clearly shows that. If I want a pizza I will go and order one, I don’t need somebody messaging me offering to order a pizza out of the blue even if I ordered a pizza from them before. Nobody likes cold callers, why should we suddenly start liking them if they are more tailored to our preferences?
@@crochetomania Hello! Thank you for watching and taking the time to comment. Olo does not sell guest data, we share it freely with our customers. We understand nudges like messaging an offer will not be for everyone. A guest would only receive a notification if they opt in.
@@OLO Also, you're very kindly addressing the literal points of these commenters, but here is what they are trying to say. Technology often seems to act as a replacement for otherwise intimate human relationships. Your waiter pours your favorite drink, not because he knows you, but because the system knows you. In fact, at this same dinner, is your date, who you met, not in a moment of magic and a feeling in your gut, but because the system knows you. Perhaps later that night, you two will watch a movie on Netflix that's perfectly chosen for both of you, but not because your date has interesting taste and knew you would love this director that you've never heard of, but yeah, because the system knows you. And on and on and on toward those Wall-E floating people. Also, did that woman have her face scanned in a McDonald's?
